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0-5 years of experience
- Verified employment and property ownership for credit card debtors by contacting employers and county auditors
- Researched personal information using Lexis Nexus, Accurint, and internet sites
- Recorded personal and employment information in Excel
- Sent completed files to Marketing and Legal departments as needed
- Processed between 50-100 verification requests per shift
0-5 years of experience
- Managed customer calls effectively and efficiently in a complex, fast paced and challenging call center environment
- Defused volatile customer situations calmly and courteously
- Gathered and verified all customer information for tracking purposes
0-5 years of experience
Collected on 40-80 delinquent accounts 45+ days past due
- Assisted with collections of delinquent accounts 60+ days past due
- Performed heavy skip tracing including DMV checks, background and credit checks (Clear), and assigning door knocks
- Tracked GPS positions on all vehicles using various GPS tracking providers
- Assisted with the repossession/asset recovery process
- Verified Insurance policies
0-5 years of experience
- Assist collections and customer service department in obtaining up to date demographics.
- Utilize Accurint, Experian, as well as free resources for the purpose of locating customers.
- Manage a large number of accounts categorizing and strategizing to ensure productivity.
- Average 140 calls per day and 150 locates a month while maintaining an average of 92-100 % in quality.
- Complete welcome calls for newly funded accounts with over 14 days of no contact.
- Nominated for employee of the month in the month of April and June.
- Perform Customer Service Team Lead tasks as listed below in addition to assisting department with skip tracing.
0-5 years of experience
Skip Tracer
- Use all internet databases and phone tools in order to locate customers/collateral
- Build successful relationships with contractors and clients in order to service accounts Understand the escrow and closing processes
- Provide updates regarding account status and service levels; recommend changes if needed.
- Obtain new leads on customers / collateral locations.
- Obtain any necessary documentation or guidance to pursue the collateral/customers (i.e. Credit Applications/Reference sheets and prior communication with their customer)
- Provide frequent updates to summarize progress made throughout the lifecycle of orders until concluded.
- Monitor recovery industry for competitive changes and new products that will assist collateral recovery.
0-5 years of experience
- Skip Tracerr
- Located debtors for non-payment on financed units, boats, trailers, etc for multiple clients
- Used Telemagic and other various tools and search engines to locate debtors
- Consistently met monthly quotas and received bonuses
0-5 years of experience
- Ran Skip Traces on people to locate their Social Security Number and current probable address. This is done to properly serve them Summons for various litigation.
- This job required great critical thinking and judgement to locate individuals.
- Required a great degree of integrity and trust, as I am handling people’s most private information (Names, Social Security Numbers, Addresses, Dates of Birth, Probate Documents, Wills and Testaments, etc.)
0-5 years of experience
- Approximately 260 outbound collection calls each day
- Send correspondence to customers to negotiate payment arrangements on delinquent accounts
- Assigned up to 300 accounts to collect on each month
- Used different skip tracing methods to locate customers
0-5 years of experience
- Governed select portfolios of past due accounts.
- Assisted in payment collections, payment arrangements on delinquent accounts.
- Skip Traced on accounts /customers that couldn’t be located.
Skip Tracer Duties and Responsibilities
Duties in this job can vary significantly depending on the industry of employment. However, there are a few core tasks that most skip tracers are responsible for, such as:
Track and Locate Fugitives Skip tracers use a variety of resources, both online and offline, to try to locate targeted individuals. This can include basic internet searches using specific databases, or even interviewing friends or family who may have information.
Identify Assets and Collateral Since collateral can be just as valuable as locating the individual, skip tracers often focus on finding bank accounts, owned property, and other valuable assets.
Verify Information Skip tracers often conduct searches to find out if information about an individual is still current. They use many methods to do this, such as verifying property records on government websites or contacting employers or landlords.
Perform Data Entry Although it’s less exciting than other parts of this profession, data entry is one of the most important tasks done by a skip tracer. Keeping all information complete and updated helps make sure that individuals can be located in the future, if necessary.
Create Reports Skip tracers rarely go out and confront a targeted individual. Instead, they create detailed reports with all the necessary information, and this is given to lawyers, debt collectors, bounty hunters, or anyone else responsible for actually finding the person.
Skip Tracer Skills and Qualifications
Skip tracers spend their days solving mysteries. Attention to detail is critical for all the research they conduct, as is skill with computers,because the majority of modern searching is done online. Formal education isn’t required, but a skip tracer does need the following skills:
- Researching skills – the major task in this role is locating people and assets through quality research. A good skip tracer is methodological, creative, and resourceful when searching for information
- Legal knowledge – it’s crucial that skip tracers are familiar with state, federal, and local laws relating to researching and contacting individuals. Violations can be extremely damaging
- Phone communication – skip tracers spend a lot of time on the phone. Whether they’re seeking or sharing information, they strive to avoid misunderstandings
- Conflict management – this job sometimes involves conversations with people who feel threatened. Skip tracers are masters at de-escalating tense situations while remaining calm and professional
- Attention to detail – skip tracers perform a lot of data entry. They’re careful and accurate when inputting information,but easily notice and fix errors
- Problem-solving skills – since their primary responsibility is locating people who may or may not want to be found, skip tracers have to solve a lot of mysteries.They’re comfortable with the fact that not every work day will be the same
Skip Tracer Education and Training
A high school diploma (or equivalent) is generally required to become a skip tracer, but many employers also look for a minimum of one year of experience. Most people get said experience from on-the-job training while working at a company that employs skip tracers. Because of the sensitive nature of the role, many employers require a background check and drug test.
Skip Tracer Salary and Outlook
According to the Bureau of Labor and Statistics (BLS), the median pay for skip tracers is over $35,000 per year, or about $17 per hour. Skip tracers in the top 10th percentile earn more than $55,000, while those in the bottom 10 percent make around $24,000. Many employed in full-time positions receive insurance and vacation benefits. The need for skip tracers is predicted to decline 3 percent by 2026, according to the BLS. This will mostly be due to technology allowing fewer workers to handle more accounts. However, the industry has a high turnover rate, so there will likely continue to be a significant number of job openings.
Helpful Resources
Looking for more information to learn the ways of a skip tracer? Here are some nice resources to get started:
American Recovery Association – ARA is the largest association of recovery professionals, and it’s full of great resources for skip tracers. It has information about training sessions, conferences, and other useful tools. Also, becoming a certified member helps skip tracers stand out in the industry
Skip Trace Secrets: Dirty Little Tricks Skip Tracers Use… – despite the controversial title, this is a helpful book for getting started as a skip tracer. Author Valerie McGilvrey has worked in the industry since the 1990s, and she’s written multiple books to help others get started in the field
Skip Tracing Basics and Beyond: A Complete Step-by-Step Guide for Locating Hidden Assets – author Susan Nash is president and founder of a leading company in asset location. Her book contains many lists to help new skip tracers learn about resources and methods that will guide them to success
Bounty Hunter EDU – this organization assists the bail bonds industry by providing free resources on licensing and training related to fugitive recovery. It’s a useful tool for finding local information in a specific area, as well as for finding certification courses that can improve job prospects
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Last edited by: Gabriela Barcenas, CONTENT STRATEGIST -
Gabriela Barcenas
CONTENT STRATEGISTGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
