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Bankruptcy Specialist Resume Samples
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0-5 years of experience
Reviewed bankruptcy cases to ensure accounts are handled in compliance with appropriate bankruptcy rules and company guidelines, such as National Servicing Standards.
- Consistently exceeded daily goals by using creative strategies and leadership skills.
- Maintained a high risk portfolio of accounts that involved interacting with attorneys and providing training to streamline the process.
- Managed workflow for a team; distributing work daily and monitoring progress to ensure timely release and minimal errors.
- Created daily reports reflecting team progress and production.
- Administered communication with the team to resolve challenges and ensure consistency and improvement in all processes.
- Completed daily staff audits assessing team members’ performance and provided feedback and training for development.
0-5 years of experience
Reviewed and validated court documents, account data and attorney communications; Properly documented all account activity; Audited bankruptcy ledgers for accuracy and escalate findings to management; Worked internal tracking queues as assigned; Submitted Notice of Defaults for court filing; Researched escalations and payment research for chapter 13 agreed orders; Approved agreed order stipulations based on banking guidelines; Preformed quality assurance of department tracking and submittal of Notice of Defaults;
- Created and Published Agreed Order procedures and job guides.
- Trained department and Quality Control on Agreed Order procedures
- Number one in team production
- Gold and Silver Global Recognitions awarded – Unit MVP
0-5 years of experience
Protected the assets of the company, owned and serviced, through timely and accurate management of loans in the bankruptcy process.
- Maintained bankruptcy portfolio of 600 loans on an independent basis.
- Managed deadlines by prioritizing and handling multiple projects with competing time constraints.
- Established mutually advantageous relationships with outside legal counsel, trustees, and bankruptcy courts.
- Assisted supervisor as team leader.
0-5 years of experience
Managed a high-risk financial portfolio consisting of over 1,400 accounts using complex software
- Negotiated and established relationships with customers and attorneys in order to lower the rate of contractual defaults
- Analyzed clientele data to marginalize delinquency and locate company assets
- Consistently provided costumers with optimal service during difficult times
0-5 years of experience
Managed a high-risk financial portfolio consisting of over 1,400 accounts using complex software
- Negotiated and established relationships with customers and attorneys in order to lower the rate of contractual defaults
- Analyzed clientele data to marginalize delinquency and locate company assets
- Consistently provided costumers with optimal service during difficult times
10+ years of experience
Prepared and filed Chapter 7 and Chapter 13 voluntary petitions electronically in the Eastern, Southern and New Jersey District Bankruptcy Courts.
- Stopped all income/property executions, payroll deductions. Released bank restraints, stopped evictions and foreclosure proceedings.
- Prepared legal briefs, memorandums of law, amendments and correspondences for attorneys.
- Scheduled travel, maintained calendars, and arranged outside attorney coverage on court cases.
- Trained new employees, maintained employee payroll and schedules.
- Maintained daily records/logs of new client files, client payments, answered high volume of incoming client calls and other miscellaneous office duties.
0-5 years of experience
Analyzed 400 loans including complex mortgage contracts and legal documents.
- Received awards for exceptional call center customer service.
- Actively developed and maintained relationship with internal legal partners and third party vendors including bankruptcy attorneys.
- Conducted audits and provided recommendations that streamlined and strengthened internal controls.
- Daily audited and updated 250 bankruptcy mortgage loans to determine chapter 7 and 13 status.
- Received and processed 200+ bankruptcy mortgage loans reinstatement and payoff requests for internal and external Chase customers monthly.
0-5 years of experience
Managed bankruptcy account with different bank companies for auto, mortgage, and short sales. Handled mortgages loans in bankruptcy closing files.
- Analyzed and negotiated short sales agreements between debtor attorney, Federal Trustees, sell/debtor and Real Estate Agents to determine appropriate and applicable action in post and active bankruptcy.
- Prepared appropriate case documents, reviewed HUD documents, credit bureau documents, short sale approval forms (Zillow, Sitex, and Eppraisal) in a timely and accurate manner to achieve best negotiated value.
- Communicated effectively both verbally and in writing with debtors, attorneys, courts, realtors, clients and internal team members.
- Maintained an average of $100k in short sales settlement on a monthly basis.
- Maintained excellent communications and positive relationships with debtors and real estate agents during negotiations.
0-5 years of experience
Promoted from Inbound and Outbound dialer to Repossession and Bankruptcy Specialist.
- Advanced auto dialer system, Mortgages detailed skip tracing, depleting delinquency by 30% per month. Made between 200-300 calls per day.
- Ensure quality with twenty four credit union first party collections.
- Maintained Client rapport and created board reports for Clients.
- It was my standard operating procedure to send weekly Repossession and Bankruptcy updates and payments received.
0-5 years of experience
Mitigated loss and legal risk to the company and investors by accurately managing bankruptcy processes
- Communicated with attorneys, authorized third parties, and court-appointed trustees to answer questions related to bankruptcy file
- Reviewed and monitored accounts to verify bankruptcy status; checked for delinquency and disposition accounts as needed
- Ensured quality service with effective and efficient support for internal business partners and/or external customers/clients
- Demonstrated in- depth knowledge of multiple [company name] products, policies and procedures
- Performed all functions required at the Customer Service and Sales Specialist II level while also acting as a peer to peer mentor and/ a subject matter expert.
- Sent out daily CSAT, Sales and Adherence reports as well as assisted managers with daily policy and procedure updates
0-5 years of experience
Determined late or missed PCN’s (Payment Change Notifications) on existing loans outside of the MFR process for Chapter 13 loans.
- Confirmed P&I post- petition obligations and reviewed for any PCN issues.
- Identified loans where the monthly payment has changed after the Chapter 13 Bankruptcy file date.
- Confirmed that the loan is still in active Bankruptcy, and checked that the PCN was properly removed.
- Mortgage software expertise includes: BAPS, AACER, IPortal, LPS, and SharePoint.
0-5 years of experience
Review Mortgage Proof of Claims to calculate the arrearage and make sure information is accurate.
- Compare Claims in BAPS, ACCER and NDC to verify the amounts matched.
- Analyze claims and verified that all payments and fees were correct, and managed Bankruptcy cases for Financial Institutions
- Reviewed debtor’s mortgage loans and researched titles and deeds for liens.
- Analyzed Chapter 13 and 7 plans, and schedules to see how the client’s loan will be treated in the bankruptcy.
- Prepared pre-objection letters, reaffirmation agreements, and delinquent payment letters.
- Negotiated on the collateral and property values with the opposing counsel, and/or the debtor.
- Prepared delinquent mortgage loans for foreclosure and submitted to the courts for a lift of stay.
0-5 years of experience
Responsible for inbound calls from customers Chapter 7 or 13.
- Worked extensively with Foreclosure attorneys, trustees on fees, costs and made recommendations.
- Negotiated with Attorneys, solicited and negotiate reaffirmation agreements in Chapter 7 bankruptcies.
- Made sound business decisions based on bankruptcy law, property valuation and customer intent to prevent financial loss to the company.
- Reviewed court documents pertaining to Ch.13 bankruptcy and HSBC, performed monthly account reviews, approved terms between HSBC and the customer.
- Monitored post-petition payments to make sure payments were made in a timely manner and were in compliance with the bankruptcy guidelines.
- Exceeded TAT motions for relief, dismissals, discharges, affidavits and commencement of foreclosure.
6-10 years of experience
Handled customer inquiries, complaints, billing questions and payment services. Interfaced daily with customers, attorneys, trustees, and/or court personnel.
- Managed a high call volume workload within a deadline-driven environment. Consistently met performance goals in all areas (speed, accuracy, volume).
- Ability to follow established procedures accurately.
- Provided direction, when called upon, to less experienced staff.
- Assisted in several side projects, as assigned by supervisor.
- Proficient in utilizing MS Office products and [company name] systems.
- Completed voluntary customer service training to learn ways to enhance customer satisfaction and improve productivity.
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Last edited by: Gabriela Barcenas, CPRW, Content Writer II -
Gabriela Barcenas
CPRW, Content Writer IIGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
