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0-5 years of experience
Handle a high influx of in-bound and out-bound calls pertaining to the reconciliation and collection of delinquent accounts, either directly or through appropriate channels, including Payment Inquiry and Reconciliation & Control units.
- Prevent impending loss and increase profitability through negotiation and enforcement of scheduled collection campaigns.
- Consistently achieve a 70% recovery rate of billing cycle.
- Ranked within the top 10% of First Card Services’ agents assigned to 30-day collection activity.
0-5 years of experience
Managed a revolving monthly caseload to establish contact and pursue collection of consumer debt.
- Initiated consumer negotiations for debt recovery through phone and mail contact
- Negotiated settlements or monthly payment allowances within specific client guidelines
- Recognized as a Top Collector in 2009; ranked in the Top 10% of Collection production year for 2010
0-5 years of experience
Contacted delinquent debtors by phone in an inbound/outbound call center in an effort to collect a debt.
- Assisted debtors in setting up payment plans to settle overdue balances.
- Utilized the internet and specialized software to locate people with overdue balances.
- Averaged $1,200 per day in collected revenue
0-5 years of experience
Handling in-bound calls pertaining to the settlement and collection accounts, through appropriate channels including payment inquiry.
- Maintaining and running a portfolio of accounts in a way to maximize gainful sales and reduce bad debt losses.
- Responsible for contacting overdue customers and collected on historical due amount.
- Managing the acquisition of revenue/expense data for monthly product profitability.
- Ranked within the top 10% first card service’s agents assigned to 30-day collection activities.
- Effectively negotiated payment arrangements.
6-10 years of experience
Utilization of all available resources of systems to perform skip-tracing techniques to locate customers
- Ability to handle high call volume and improve company collections with a variety of accounts including Sprint, Department of Education and ADT Security.
- Performed interpersonal skills, collecting debt, arranging Payment options, and directed customers to payment sources.
- Received awarded for “Employee of the month” for most money collected in the month for November 2011.
0-5 years of experience
Served as a Customer Service and Collection Representative for a magazine distribution company.
- Instrumental to the improvement of customer-satisfaction ratings through my, development, introduction and implementation of new reporting procedures.
- Received Customer Service Award for outstanding track record collection and positive customer feedback.
- Achieved perfect scores on all phone monitors throughout tenure
- Recognized for showing leadership in identifying customer needs and presenting appropriate company products and services offerings
0-5 years of experience
Made outbound calls to prospective customers.
- Performed data entry level tasks for systemizing the employee information system.
- Received inbound calls and answered questions from customers satisfactorily.
- Assisted customer queries over the phone and email.
- Guided customers to place orders.
- Conducted payment transactions electronically and negotiated payment arrangements for customers on their accounts.
0-5 years of experience
Perform outbound and inbound calls to debtors for past due accounts and assist them in obtaining lines of credit.
- Negotiate payments on past due dollars as well as plans to ensure payments are made.
- Maintain open communication with collection managers and clerical staff to ensure the accuracy and protection of the account information.
- Interact with team members sharing information and working to make sure the best practices are used to achieve the collection goals.
- Responsible for maintaining 90% of collection requirements.
0-5 years of experience
- Arranged for debt repayment and established repayment schedules, based on customers’ financial situations.
- Located and monitored overdue accounts, using computers and a variety of automated systems.
- Traced delinquent customers to new addresses by inquiring at post offices, telephone companies, credit bureaus, and through the questioning of neighbors.
- Advised customers of necessary actions and strategies for debt repayment.
0-5 years of experience
Contacted customers daily via telephone to collect delinquent payments for student loans, always adhering to the Fair Debt Collection Practices Act
- Recovered assigned debts by providing win-win compromises with debtors in financial jeopardy
- Designed repayment plans to simultaneously maximize revenue and retain customers
- Handled bad and returned checks
- Provided customers with details on student loan account information as well as previous and current account activity
- Recorded all customer correspondence, documenting repayment plans and special payment arrangements
- Reviewed and critiqued recorded conversations for purposes of improving customer skills
- Met all monthly quotas
0-5 years of experience
- Answered and completed over a 100 inbound/outbound calls
- Provided timely and efficient customer service
- Reviewed and verified customer account information
- Performed up-selling to all customers to meet customer’s needs
0-5 years of experience
Made reasonable procedure exceptions to accommodate unusual customer requests.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Assisted customers with payment arrangements to keep accounts from interruptions and further collections
- Scored 100% QAs every week.
0-5 years of experience
- Met or surpassed company quotas in a highly competitive environment on a consistent basis.
- Often held as a positive example by company leadership for the strict adherence to company procedure.
- Developed strong skill of convincing consumers to do personally difficult things.
- Successfully demonstrated inherent ability to be persuasive, empathetic, patient, and be well composed.
0-5 years of experience
Communicated with debtors to assist with reducing delinquency of payments and offer solutions for repayment to suit financial needs
- Ensured collection procedures were done according to policy and compliant with regulations
- Partnered with management to evaluate accounts, determine appropriate strategies based on need
- Worked with management to analyze all client and firm needs and followed through with the services accordingly.
0-5 years of experience
Contacted third party consumers in a high volume call center
- Documented and updated all client information
- Negotiated payment plans according to client guidelines
- Followed all government and company policies
- Provided courteous and respectful customer service
0-5 years of experience
Arranged for debt repayment or establish repayment schedules
- Located and notified customers of delinquent accounts
- Advised customers of necessary actions and strategies for debt repayment
- Persuaded customers to pay amounts due on credit accounts or to return merchandise
- Answered customer questions regarding problems with their accounts
- Conferred with customers to determine reasons for overdue payments, reviewed terms
- Recorded information about financial status and collection efforts
0-5 years of experience
Effectively communicated with customers through inbound and outbound calls
- Explained billing process to new customers
- Investigated and resolved customer concerns
- Documented account information and processed payments
0-5 years of experience
- Negotiated work-out plans or settlement agreements with debtors or their attorneys
- Obtained and verified bankruptcy filing information
- Monitored senior Mortgage foreclosure proceedings for sale results, when applicable
- Reviewed all documentation and data contained in the physical file and system notes
- Reviewed and analyzed loan contracts, Line of Credit Agreements and payment histories to determine terms and compute arrears
- Looked over HUD1 settlement statements in order to negotiate short sales with realtors, title companies, attorneys or mortgagors
0-5 years of experience
- Contacted debtors by phone using CRS and dialer system.
- Informed debtors of outstanding balances while attempting to collects payments following FDCAP guidelines.
- Presented debtors with multiple payment options, including setting up payment arrangements.
- Acted as a liaison between the contracted clients and debtors.
- Achieved daily and monthly production goals.
0-5 years of experience
Collaborated with individuals by answering inbound calls and placing outbound calls referencing payments, payment arrangements and attending to their financial conditions.
- Offered settlements and advice for consolidation of various payment options.
- Attended to bilingual customer’s inquiries and consistently offered realistic solutions.
- Commended as one of the top percent collectors and offered excellent customer service.
6-10 years of experience
Collect on 10, 30, 60, 90, 120+ days past due and charged off accounts.
- High volume of inbound and outbound collection and billing inquiries
- Trained in new hires as well as collection agents and customer service representatives on new procedures.
- Setting up payment arrangements, discussing settlement arrangements and options with customers in an effort to resolve delinquency
- High knowledge of FDCPA practices
- Skip traced utilizing all resources (internet, bureau reports, etc.)
- Among the top 25 collection agents within collection department.
0-5 years of experience
- Interpreted for customers, coworkers, and managers facilitating cross-cultural communication in a quick and accurate manner.
- Contacted delinquent customers to obtain payment commitments and bring resolution to unpaid accounts.
- Communicated with individuals by phone and written correspondence
- Verified contact information and transfer calls to our Collections Department for further action.
- Obtained confidential information from customers while accurately updating computer files while conducting each call.
- Demonstrated effective skip tracing techniques through programs and policies implemented by employer to ensure company standards are met.
- Performed various administrative duties assigned by management.
0-5 years of experience
Collected payments on past due bills.
- Created a list of people who have not made payments.
- Organized list according to severity of delinquency.
- Located customers using credit bureau information, background checks, loan documents, and other paperwork or databases.
- Called customers using telephone. Set up repayment plans and new terms of sale.
- Ensured that all customer information is correct, including phone numbers and addresses.
- Reconciled at least one disputed account per day.
- Provided superior customer service to our internal and our external customers.
- Informed sales representatives of significant changes in account status in a timely and professional manner.
0-5 years of experience
Assisted clients with delinquent accounts
- Process transactions within established policies and procedures
- Analyze and provide solution to issues presented by client in a professional manner
- Gathered information and make decisions
- Collaborate with team member to share knowledge of issues and corresponding resolutions
0-5 years of experience
Accurate and timely handling of all aspects of customer account maintenance and transactions
- Retrieving payment history from the system and clearly communicating status to the customer
- Analyzing account characteristics and working with customers to resolve their issues, persuade them to bring their account current, and/or recommending appropriate solutions while providing “best in class” customer service
- Reviewing customer history and, where appropriate and based on established policies and procedures, waives late charges and grants extensions
- Utilizing all collection tools available to maintain delinquencies and losses at or below Customer Service Center objectives
- Documenting all activities in a clear and concise manner utilizing the appropriate systems and in accordance with established procedures
10+ years of experience
- Provide efficient and quality checkout service to customers at the registers
- Demonstrate a high level of integrity in the proper processing of customer transactions
- Maintained collection files and records approximately 12,000 annually
- Accepted customer payments and resolve account deficiencies of about $20,000 annually
- Greeted customers by telephone with professional courtesy on a daily basis
0-5 years of experience
- Searched city and telephone directories and street listings and inquired at post offices
- Located customers to collect installments, overdue accounts, damage claims and non-payable checks
- Questioned neighbors and postal workers to determine new address of customers
- Wrote, designed and produced loan rehabilitations for customers
- Phoned customers and attempted to persuade customers to pay amount due, or arranged for payment at later date
- Kept record of collections and status of accounts
0-5 years of experience
Contact clients to schedule payment arrangements or collect payments in full on outstanding debts
- Specializing in Pay Day Advance loans
- Utilizing Skip Tracing tools to locate clients
- Advise clients on various payment options
- Communicate clearly and succinctly with all clients to ensure the debt collection process is understand
- Abide by the rules of the Fair Debt Collection Practice Act
0-5 years of experience
Negotiating financial arrangements that are within strict client and consumer parameters.
- Effective listening skills to provide viable options to consumers.
- Building professional relationships with consumers.
- Organization and administration of a large number consumer files.
- Working closely with a team.
- Demonstrating superb problem solving skills.
- Using several mediums to locate a consumer.
0-5 years of experience
Made calls to insurance companies for claim status
- Verified authorizations for procedures that were rendered
- Identified root causes through questioning and applying appropriate inventions to address them
- Assisted patients in bill inquiries
- Trained temps in how we get work done
- Mailed out corrected claims to get proper evaluation
- Posted expected payments to accounts
0-5 years of experience
Contacted customers about debt owed to various clients
- Performed variety of clerical duties pertinent to the establishment
- Screened collectors calls and completed a scorecard pertaining to the call
- Received callers at establishment, and directed calls to destination
- Transferred customers calls to various collectors collecting on a specific debt
0-5 years of experience
Made calls to insurance companies for claim status
- Verified authorizations for procedures that were rendered
- Identified root causes through questioning and applying appropriate inventions to address them
- Assisted patients in bill inquiries
- Trained temps in how we get work done
- Mailed out corrected claims to get proper evaluation
- Posted expected payments to accounts
0-5 years of experience
Answered customer questions regarding problems with their accounts.
- Advised customers of necessary actions and strategies for debt repayment.
- Located and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment.
- Conferred with customers by telephone to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts.
- Arranged for debt repayment or establish repayment schedules, based on customers’ financial situations.
0-5 years of experience
- Responsible for providing excellent customer service to Capital One customers and to assure that first call resolution is achieved.
- Received inbound calls in a call center environment, worked with customers inquiring about their billing issues.
- Spend most of the day calling debtors on the phone and sending letters to debtors.
- Pursues payment on debts owed by individuals.
- Contacting debtors on behalf of its clients
0-5 years of experience
- Collected on past due consumer loans and mortgages thru letters and phone calls
- Symitar and Akcelerant software to document all correspondence and phone calls
- Started foreclosure process on mortgages when warranted
- Repossessed vehicles when warranted
- Appeared in Court for Small Claims and Criminal Complaints at Worcester Dist. Court
- Answered phones, filing, typing
0-5 years of experience
- Managed the receipt of payments and updated customer accounts.
- Monitored overdue accounts, using telephone and internet technologies.
- Advised customers on strategies for debt repayment and modification
- Responsible for establishing repayment schedules, based on customers’ financial
- Utilized computers programmed with accounting software to record, store and analyze information.
0-5 years of experience
- Make 200-300 calls each day to our customers
- Uses the auto-dial system to initiate customer contact.
- Work with the customer to get their car payment made.
- Use skip trace when needed to find additional customer contact information and to collect on delinquent accounts.
- Document information from various sources within the company’s computer systems.
- Other duties as assigned.
0-5 years of experience
Evaluated client’s file before making a decision on the percent of what type of payments would be made
- Maintained a clean work station/ with a distinct filing method
- Arranged payments in amount of 85% of what was due at the time
- Paid close attention to the information provided by the client
- Entered in the data exactly as it was given/ detailed description of client in their personal information
- Provided excellent service to each client to reinsure future payments
- Communicated effectively through telephone or letter’s/emails
10+ years of experience
Manage and maintain a monthly workload of 3-500 accounts in an In-House collection agency environment.
- Organized and supervised a small balanced team of temporary collectors that aided in reduction of company Day Sales Outstanding.
- Trained In-House collectors in collection process and procedures.
- Competed with an outside collection agency to determine outsourcing possibilities during a corporate review process.
- Communicate with clients in negotiating payment and disputes, while maintaining a positive and professional relationship.
0-5 years of experience
Effectively managed a high volume of outbound and inbound customer calls
- Responsible for updating and documenting up to 750 files daily
- Negotiate terms and options of repaying debt to debtors while utilizing company talk off policy as well as working within the guidelines set forth by the FDCPA.
- Provided accurate and appropriate information in response to customer inquiries
- Defused volatile customer situations calmly and courteously
- Accurately documented, researched and resolved customer service issues
- Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
0-5 years of experience
Used software tools including: Telephone, Computers, Fax and Email, Simon System, AS400, Artiva.
- Contacted customers with past-due balances. Established repayment schedules.
- Answered customer questions about problems with their accounts. Located and monitored overdue accounts using computers. Recorded and updated information about the financial status of customers and collection efforts. Received payments and posted amounts paid to customer accounts. Used online databases to identify delinquent customers.
- Maintained knowledge of state and federal laws relating to billing and collection procedures.
- My accomplishments included: One of the top performers on my team for eleven months. Diamond file collector for a year straight. Helped produce over fifty thousand gross collections in less than six months.
6-10 years of experience
Collected approx 15,000 a month in agency fee in retail collections;
- Earned “Top Collector” awards from both company and company’s platinum clients;
- Received recognition for consistently low Non-sufficient funds check ratios;
- Consistently collected and surpassed assigned monthly collection quotas;
- Performed all aspects of retail collections and skiptracing. Assisted manager and supervisors with collector training programs.
0-5 years of experience
Effectively resolved customer complaints and disputes under assigned deadlines.
- Identifying and performing write-off accounts and customer overdue balances.
- Efficiently and accurately executed tasks within Collection area.
- Executed tasks and adhered to FSSC Collection Standard Operating Procedures in in accordance with [company name] guidelines.
- Educated customers on benefits of staying current in repayment schedule.
- Effectively resolved customer complaints and disputes under assigned deadlines
- Provided customers service on multi product line.
0-5 years of experience
Outbound calls to customers with outstanding balances and help resolve defaulted accounts.
- Assisted customers with money concerns and provided reasonable payment plans
- Reinforced customers with the benefits of resolving pass due accounts
- Overcame customer disputes and objections with effective communication
- Met monthly goals by going above and beyond
0-5 years of experience
Managed accounts for paid Subscription clients.
- Conducted Webinars with Team lead as a supporting member and helped clients understand the product in detail.
- Coordinated with India team to deliver the required coaching material on time on Daily basis.
- Promoted the product and helped in running the weekly newsletter through Constant Contact.
- Contacted the Customers through phone to resolve payment related issues.
- Maintained Phone logs for Clients for eHigh Points.
- Made Collection calls in California and Arizona for retrieving the Laptops provided by the Company.
- Submitted Detailed reports about the problems faced in the product by the customers and worked with India team to resolve the Issues.
0-5 years of experience
Called clients daily to rectify delinquent payments and develop payment plans
- Negotiated credit extensions on an as-needed basis
- Updated accounts with current contact information; performed other administrative duties
- Confirmed and purged outdated records; removed records for deceased clients
0-5 years of experience
Supervisor
- Contact consumers by telephone to investigate reasons for past due balances and determine appropriate strategies for repayment.
- Required to identify, assess, and resolve issues/problems within Collections area of responsibility.
- Performed various administrative functions for assigned accounts
- Trained and supervised personnel
- Knowledge of Fair Debt Collections Practices Act
0-5 years of experience
Third Party Mortgage Collector.
- Worked on the Dialer Campaign, Negotiated Settlement Proposals, and Payment Plans.
- Was making over 300 Outbound Calls daily, and Collected over $ 25k Monthly.
- Processed & Verified Payments over Telephone.
0-5 years of experience
Located and notified customers with delinquent accounts and attempted to secure payment, using telephone services.
- Conferred with customers by telephone in attempt to determine reason for overdue payment, reviewing terms of sales, service, and credit contract with customer.
- Opened accounts and explained and processed investment.
- Conferred with customers by telephone in attempt to determine reason for overdue payment, reviewing terms of sales, service and credit contract with customer.
- Educated clients on information with their accounts and services
- Collected and Negotiated on accounts that were delinquent status.
0-5 years of experience
Key Results:
- Collected over $100,000.00 outbound customer payments to date.
- Received and placed telephone calls which are basic and routine to handle any aspects of customer accounts, including solicitation, inquiries, and problem resolution.
- Used computerized system for tracking, information gathering, and troubleshooting.
- Acted as customer contact regarding pricing scheduling and shipping.
6-10 years of experience
Santa Rosa, CA 2007-Present
Collection Agent, Front Desk Supervisor, Administrative Assistant, Sales Representative, Front Desk
Handled all collection reports and mailed out delinquent letters. Trained new employees and set up new employee files. Handled members accounts from billing to cancellations and wrote up new agreements for new members. Performed bank deposits, payroll, and ordered office supplies. Performed date entry, filing, and sorted mail.
Accomplishments:
- Researched and created new Employee Handbook with new update information and regulations.
- Created training templates for new employees and new task sheets for employees.
- Employee of the Year, December 2012.
0-5 years of experience
Collect on delinquent magazine accts, managed a queue of accounts from 30-59 days delinquent
- Contact customers via telephone and make arrangements to bring the account current
- Document all actions taken on an account
- Update customer information such as phone numbers, e-mail, and address
- Perform light skip tracing including 411 and some accurate reports
- All other duties as assigned
0-5 years of experience
2011
- Opened customer accounts by recording account information
- Maintained customer records by updating account information
- Maintained financial accounts by processing customer adjustments
- Contributed to team effort by accomplishing related results as needed
0-5 years of experience
Made outbound calls via autodialer to past due acounts tha twere 1-3 years past due.
- Received inbound calls from PayDay Loan clients with past due accounts.
- Set up past due balance with debit card, Visa, MasterCard to bring accounts current..
- Created plans and/or offered solutions/extensions to clients to get acct back on track.
- Restate/re-verified banking/billing data to assure accuracy before processing payments.
- Provide confirmation number for payments by credit cards, debit cards, and checks by phone.
6-10 years of experience
- Managed bout 60-100 accts daily.
- Made at least 800 calls per day or more to debtors.
- Converted customers’ accounts from past due too current.
- Conferred with debtors by telephone to determine reasons for overdue payments and to review the terms or credit contracts and determine appropriate strategy.
- Used Skip Trace software to track delinquent debtors and find new addresses by inquiring at post offices, telephone companies, credit bureaus, or through the questioning of neighbors.
- Developed a relationship with customers that were not corresponding to letters and calls.
0-5 years of experience
Analyzed the customers’ financial situation and offered the best payment solutions.
- Performed consistently to meet performance standards set by the department.
- Performed collection calls on assigned accounts and inbound calls.
- Participated in monthly management roundtables and feedback sessions.
- Ensured adherence to the Fair Debt Collections Practices Act and other compliance regulations, and security policies.
- Performed skip-tracing techniques to locate consumers to collect debt.
- Handled situations to overcome stalls and objections.
- Suggested money sources for debt payment.
- Contacted consumers, negotiated payment arrangements.
- Updated the customer record with new information, and record.
- Recognized FFS collection criteria set forth and adhered to follow it.
0-5 years of experience
Challenged to collect Chase client base past due charged-off merchant credit card balances ranging from
$400 to $100k. Adhere to all state and federal collection laws, regulations and guidelines.
- Successfully recovering the required $10k monthly goal along with maintaining 80% efficiency.
- Effective usage of all available tools to support results; conventional telephone, predictive dialer, credit bureau, 411.com, lexis nexus and conscious third party contact information.
- Exercise leverage profitability by negotiating prudent acceptable settlements.
- Consistent 100% weekly quality assurance monitoring audit results.
0-5 years of experience
Implemented effective collection techniques, including developing strong working relationships with coworkers, management and clientele.
- Contact consumers by telephone to recover money owed on delinquent accounts. Utilized excellent customer service skills to achieve high degree of client satisfaction.
- Maintain proper documentation of all collection efforts on an account. Achieve and maintain assigned revenue expectations, collection quotas and production standards.
- Comply with all FDCPA regulations and company collection procedures.
6-10 years of experience
008)
- Collect on accounts upwards of $70K consistently meeting goals
- Primary default accounts include Palisades, Asta, Arrow, and Trak America which average $70K
- High volume of outgoing calls (300+) and some incoming using direct dialer
- Keep files updated using excel spreadsheet for monthly activity on accounts
- Responsible for locating and skip tracing clients using fast data, 411, yellow and white pages.com
0-5 years of experience
Hume Lake Ranger District, CA, May 2014 – Present
- Front-line representative for the [company name], providing information and assistance to the public in regards to forest recreation and regulations.
- Authorized collection agent for Federal recreation area fees, passports, and wood permits.
- Responsible for handling of Federal funds collected in accordance with Federal regulations.
- Loss prevention officer.
0-5 years of experience
Run daily work orders for passed due customers
- Daily telephone contact with customers to process payments
- Setup appointments to arrange pickup of payments or equipment
- Assist the Department Manager with any other daily actives, example bank deposit
- Prepared bank deposits of $5,000 value or more on a daily basis
- Perform daily data entries
- Update customer accounts in the database
0-5 years of experience
Made outbound calls to customers with past due accounts 5 star 4 months QA Score Collect 6000. monthly
- Send and close automobile out for repossession/ Skip Trace
- Inbound calls properly notate accounts while speaking with customers
- Deescalate calls and provide customer service
- Repossession Reversals
- DMDC SCRP Account members of the military
- Collect on past due accounts 180 past due
- Hardship Referrals/ Loan Modifications
0-5 years of experience
- Collect on retail accounts ranging from catalog companies, phone/internet service to miscellaneous local municipalities. Maintain a mandatory 80% or over production goal. Two nights a week and a minimum of two Saturdays per month.
- Was 1 of only 2 employees in our office to receive monetary bonus for maintaining quality call control over 80%
- Attained certificate of achievement for collecting 208.27% of goal in March 2010 and 109.5% of my goal in April 2010
- Assisted co-workers in my Department when any of us received high volume of accounts that month.
0-5 years of experience
Responsible for handling inbound/outbound calls at any level of delinquency, up to and including the recovery area.
- Demonstrate high motivation with a good aptitude for collections while collecting assigned monthly budget.
- Establish and maintain effective working relationships with supervising personnel and co-workers.
- Use sufficient reasoning ability to collect data, define problems, establish facts and draw valid conclusions in a fast paced environment.
- Negotiate payment arrangements with customers to pay debt in full or set up possible arrangements.
0-5 years of experience
Located and notified customers of delinquent accounts by telephone to persuade them to pay pass due amounts on Higher Education Student Loans. Responsibilities were to arrange debt repayment or establish repayment schedules, based on the customers’ financial situation. Tested and was knowledgeable each day on the laws of FDCPA as well as state and company regulations.
- An assertive personality who is goal oriented, disciplined and driven. Knowledge of collection practices, regulations and procedures.
- Knowledge of database and advanced Internet experience / Computer skills.
- Strong communication and problem resolution skills.
- Ability to manage time as this position is 100% commission based.
0-5 years of experience
Responsible for locating customers and securing payment of charged-off accounts and qualifying accounts for legal review.
- Understand and demonstrate the principles of the Company’s Mission, Vision and Values.
- Communicate with customers via outbound/inbound phone calls and other means of communication to secure balance of debt by negotiating payment terms and methods.
- Utilize various means of skiptracing to locate customers.
- Record and update full and complete account information to aid in account resolution.
- Adhere to FDCPA and state and federal laws and regulations.
- Achieve required score on FDCPA test.
- Comply with policies and procedures as required.
6-10 years of experience
Key contributor to meeting office and personal monthly goals. Negotiates payment terms. Makes decision that embraces the company standard and benefit
- Consistently meet monthly goals
- Aggressively monitor and manage each account so assure quality assurance & success in a timely matter
- Consistently available to assist where needed and encourage team members
- Skip tracing to locate consumers
0-5 years of experience
Make regular collection calls to designated accounts to cultivate customer payments and satisfaction with service provided
- Demonstrate consultative collection abilities through successful presentations of collection payment methods.
- Exhibit discipline and resourcefulness to meet/exceed assigned monthly quotas and placement objectives.
- Research, organize and present collection reports/quota attainment results as required by Manager.
- Review customers credit status, collect monies owed for product(s)/services, and partner with Credit Department on a weekly basis to ensure accounts remain in good standing.
6-10 years of experience
typing 60+ wpm, and excellent multi-tasker)
- Meet/exceed collections goals as established by management 26 of 27 months. I pride myself on putting the patient/debtor first, with an emphasis on client expectations AND the patient/debtor’s needs and abilities.
- Managed and collected prime placement and ‘seconds’ medical receivables, mortgages, bank loans, indirect loans, and revolving credit accounts and other specialty client referrals.
- Establish monthly repayment schedules and monitor them through regular contact with patients/debtors.
- Am routinely selected by management to work special accounts and other assignments.
0-5 years of experience
Make outbound calls to customers and attempt to collect payments on outstanding bills.
- Data Entry, input information quickly and accurately using calculator and computer.
- Receive inbound calls from customers inquiring about outstanding bills.
- Utilize computer systems to apply credit card payments.
- Inform customers of overdue accounts and quote amounts due.
- Ensure all customer information is correct, including phone numbers and addresses.
- Assist customers by setting up repayment plans to payoff outstanding balances.
0-5 years of experience
Client: Sprint
- Call center agent in fast-paced environment, providing customer service, including receiving payments, establishing payment arrangements, basic troubleshooting, directing clients to proper departments for specialized services
- Receives consistent high marks on Customer Satisfaction surveys (currently at 100%)
- Work from home experience
- Exceeds financial intake goals
6-10 years of experience
Management of 300 post -date collection accounts.
- Management of 200 legal suits from complaint to resolve.
- Supervise staff during evenings and weekend shifts.
- Responsible for recruitment, selection, training, recognition, evaluation, and discipline of staff.
- Handle high volume of calls 150-200 per day.
- Manage portfolio of over 1500 high balance accounts.
0-5 years of experience
Conducted in-depth research in assistance of clients with complex billing inquires while assigned to the of Bank of America
- Developed customized payment plans and made arguments for repayment
- Hit 200% of monthly goals and collected $10,000 in collections in 3 months
- Ranked in the top 15% of the company for reducing delinquencies and bad debt, maximizing recovery.
- Responsible to achieve departmental goals for sales and profit
6-10 years of experience
Located borrowers using internet resources
- Discussed the various options to assist consumers to resolve their defaulted student loans
- Consistently met and exceeded company goals
- Identified inefficient collection procedures and suggested and implemented a Spanish disposition which increased company collection strategies
- Organized and implemented important time saving services, increasing productivity
- Effectively organized a document map of departmental policies and procedures eliminating the need to sort through files
0-5 years of experience
Responsible for collecting on major aerospace accounts while reporting to the AR Manager
- Sent collection statements to various accounts domestic and international
- Created spreadsheets for the AR Manager and department director
- Served on a committee to improve and streamline corporate procedures
- Team leader on multiple conference calls with other branches
- Developed policies to insure all branches were working in uniform
0-5 years of experience
Knowledgeable in cross selling.
- Calling to assist on over drawn checking accounts.
- Knowledgeable on retail banking products as in ODPLOC, Compass Plus, NBA checking accounts, Savings Sweep, Mobile Banking, Opt in/Opt out, and several other options we have to offer.
- Assisted in looking for checking accounts that has suspicious activity and fraud on them.
- Maintained 95% and higher on quality.
- Recognized for having 100% quality 4 out of the 11 months employed.
- Specialized in customer retention.
0-5 years of experience
Located & notified customer of delinquent accounts
- Created strategies for debt repayment
- Collected balance or schedule arrangements due to customer financial situation
- Skip customer’s new addresses & etc, using internet tools
- Well trained with high volume of inbound or outbound calls
- Verified and calculated unknown outages
- Check for accounts that transferred to another firm
- Researched aged items to calculate & process payment
- Verified the funds were received & paid the correct financial consultant
0-5 years of experience
Served as a key member of a financial institute assuring in preventing losses, controlling
delinquent balance and collecting delinquent accounts. Key Results.
- Analyzed the customers’ financial situation and offer the best payment solutions.
- Collect accounts by discussing situations with customer; obtaining payments; developing a
- Set up repayment plans, offered advise or refer customer to debt counselors.
- Ability to work effectively in a fast-paced, high volume inbound and outbound calls canter
- Performed consistently to meet performance standards set by the department.
- Demonstrate knowledge of the Fair Debt Collection Practice Act (FDCPA) guidelines and
0-5 years of experience
Contact customers to inquire about car payments
- Set up agreements, payment plans, and answer questions about customer car loans
- Utilize various skip tracing techniques and collection strategies to locate the right parties in order to negotiate payment arrangements
- Overcome stalls and objections and suggest money sources for debt payment
- Handle escalated calls and help resolve higher level disputes
- Chosen by General Motors Assistance Vice President department head to be involved in a committee to help improve the departments work environment. The duties are outlined as follows:
0-5 years of experience
Contacted customers to collect on past due accounts while exceeding goal.
- Make outbound phone calls to collect on existing and closed credit card accounts.
- Entice customers to reopen their credit card accounts after paying their balance in full.
- Give customers benefits and consequences of making a payment on their account.
- Answered any questions related to customer’s accounts and educated customers on any
0-5 years of experience
Beach, VA
- Instrumental in overseeing ordering and posting of food items and financials.
- Accountable for all monetary transactions, including weekly and monthly deposits, and auditing cashier
- Skillfully trained and mentored two subordinate cashiers.
- Effectively shared responsibility of baking and decorating cakes for command functions, and daily baking of desserts and bread products.
0-5 years of experience
Collected on past due medical accounts
- Accomplishments: Employee of the Month and Revenue Generation Award
- Billed for un-paid services
- Utilized a dialer system
- Implemented customer service strategies to relax the caller, discuss their personal situation and establish payment arrangements.
0-5 years of experience
2006-2010 Handling incoming calls and making outbound calls in a high call volume
environment and correspond with passenger, travel agents, and internal
employees regarding the details of balances due via email and written letter.
- Supply upper management with details of escalated accounts for high level
- File maintenance that includes keeping accurate and up to date notes, taking
- Using all available resources to collect on balances due and to meet departmental
- Generate accurate spreadsheets for account status and activity as well as for tracking/ logging adjustments and check payments.
- Process payments through credit card terminal. Logging returned checks, and removing them from reservations in Polar or raising invoices in Oracle as needed.
- I have been acknowledged for my exceptional work performance and have been
0-5 years of experience
US Army Reserve
- Fort Bragg, NC
- Adapted to a different environment in a reasonable timeframe. The lives of my fellow conrades lie in my hands with the parachutes I prepare for them to complete Airborne Operations Safely. I will be sure always.
- Branch Banking and Trust Company
- Provided customer service for an average of 250+ calls per day, answering customer inquiries solving problems and providing new product information.
- Received multiple reviews and elevated customer experience to generate a loyal clientele.
- Provided excellent customer service and Investigation and resolved customer inquiries and complaints in a timely and empathetic manner
0-5 years of experience
Determine charges for services requested, collect deposits or payments, or arrange for billing.
- Resolve customers’ service or billing complaints by performing activities such as exchanging merchandise,
- Check to ensure that appropriate changes were made to resolve customers’ problems.
- Arrange for debt repayment or establish repayment schedules, based on customers’ financial situations.
- Answer customer questions regarding problems with their accounts.
- Recommend improvements in products, service, or billing methods and procedures to prevent future problems.
- Receive payments and post amounts paid to customer accounts.
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Collection Agent
Last edited by: Gabriela Barcenas, CONTENT STRATEGIST -
Gabriela Barcenas
CONTENT STRATEGISTGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
