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0-5 years of experience
Answered inbound calls in support of customer needs, served as an effective translator (English to Creole)
- Resolved accounts receivable that were up to 45 days past due providing respect and understanding.
- Processed extensions, changed due dates for customers, updated customer profiles and took supervisor calls.
- Assisted with customer queries and provided additional detailed information on new services.
- Worked independently and as part of a team to handle customer conflict and resolved issues professionally.
0-5 years of experience
Earned “Collections Rep of the Month” award, from a department of 30.
- Trained and mentored over 15 new collections reps to ensure they are comfortable and competent on their roles.
- Acted as a resource desk to assist reps in reviewing and evaluating customer accounts to determine applicable assistance
- Elected Collections Team Captain to lead special projects and represent employee issues to management.
- Implemented new collections procedures to reduce overdue accounts by 3%.
0-5 years of experience
Contacted delinquent customers via computerized system, mail, telephone, or email to solicit payment
- Reviewed ledger, explained billing, and profile information in a fast past environment
- Answered and resolved customer questions regarding problems with their accounts
- Negotiated immediate credit, debit or EFT payments during collection calls
- Recorded information about financial status of customer and of collection efforts
- Exceeded monthly quotas, dollars collected per hour, total dollars collected, and quality assurance
0-5 years of experience
Recovered over 75% of accounts assigned monthly by making in excess of 250 calls per day to debtors in financial hardship to provide compromising payment solutions.
- Performed due diligence on delinquent accounts by located and notifying debtors/business of delinquent accounts then designed repayment plans that maximized company revenue and client retention.
- Increased productivity by developing and implementing more effective collection procedures and training which improved morale and efficiency therefore increasing company bottom line dollar.
- Recognized as top collector for two consecutive years.
0-5 years of experience
Contacted customers to resolve delinquent status of accounts on Payday Loans and apartments
- Confirmed or negotiated payment arrangements
- Documented account information and payment arrangements on Computer
- Conducted all conversations in a clear, friendly, and professional manner
- Completed phone calls to meet required performance standards
0-5 years of experience
Contacted consumers via telephone to attempt debt collection
- Entered account information into our computer system when prompted by automatic dialer
- Researched and solved customers questions and disputes relating to their account
- Updated and maintained account information
- Negotiated repayment plan on past due customers accounts
- Understanding and fully complying with all Federal and State Laws with regard to collections policies and procedures
0-5 years of experience
Contacted 40+ customers daily regarding past due account balance
- Processed payments, addressed billing inquiries, suggested and implemented cost saving account changes
- Tested effectiveness of various collection strategies
- Charged with leading morning team briefings and stand-in supervisor responsibilities
- Provided world class customer service and technical support to residential customers via telephone
- Efficiently utilized company resources to provide effective problem resolutions
- Recognized for professionalism and performance excellence, recommended for career advancement
0-5 years of experience
Responsible for collections and reconciliation on 10 of the company’s major accounts
- Handled Portfolio’s at 20 million or higher.
- Consistently researched major discrepancies (credit/debits) on accounts.
- Utilized automated system or did manual journal vouchers to resolve discrepancies.
- Maintained internal communications with all levels of management and staff.
- Required to multi-task, meet deadlines while exceeding assigned goals and expectations.
6-10 years of experience
- Negotiated and resolved payment problems
- Set up payment arrangements and checks for resolving debts
- Collected balances and worked with co-workers on getting settlements
- Tracked individuals and their accounts through skip tracing
- Achieved Million Dollar Awards regularly for collecting high balances
- Received awards for top settlements and top balances in full
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Collection Representative
Last edited by: Gabriela Barcenas, CONTENT STRATEGIST -
Gabriela Barcenas
CONTENT STRATEGISTGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
