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Delivery Supervisor Resume Samples
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0-5 years of experience
- Implemented and led a brand-new support team, including hiring, professional development, and proactive projects.
- Collaborated with the remote support, sales, and service organizations and worked directly with the customer base on critical escalations to drive true service resolution.
- Introduced and executed all tasks, assignments, projects, etc., to support the Federal Support Center. Providing accuracy and consistency within the organization.
- Worked with Hitachi Data System’s engineering team to implement formal feedback mechanisms for incidents, causes, and resolutions. Greatly enhanced communications that resulted to nearly 40% improvement in escalated response time.
- Prioritized processes and incident responses to meet SLA expectations within the customer and business guidelines, resulting in customer response time improving from several hours to within 20-30 minutes.
- Oversaw several infrastructural software projects that were required for the newly created Federal Support Center; including Genesys, Salesforce, Netsuite, and Sharepoint.
0-5 years of experience
- Supervised receipt of forty million dollars’ worth of campus and departmental merchandise
- Attended periodical meetings with the university’s purchasing department to implement more efficient delivery techniques and review budgets
- Supervised and managed four student workers in receiving and delivering
- Organized and scheduled large departmental deliveries utilizing email, telecommunications, and other various computer software.
0-5 years of experience
- Process all sales transactions accurately and in a timely fashion
- Balance the needs of staff and customers simultaneously in a fast-paced environment.
- Oversaw the process for delivery and maintained supplies needed for store.
- Handle inquiries from customers and addressing problems and complaints in respectful timely manner.
- Developed and implemented guidelines for training new service team members while providing refresher for current staff.
0-5 years of experience
Manage 30 daily routes up to 300 pick-ups, 250 deliveries and numerous special freight requests
- Lead, guide and direct drivers regarding freight movement schedules and customer delivery expectations
- Review and revise driver schedules to increase efficiencies and lower costs
- Responsible for delivering on KPI’s; set targets, monitor performance, provide coaching to meet or exceed expectations
- Involved in and make recommendations in hiring and terminations
- Responsible for all paperwork associated with the city operation to ensure it is handled timely and accurately by all drivers and clerks
- Communicate directly with customers for special handling requests, issue escalations and resolution
0-5 years of experience
- Responsible for new hire orientation and training for delivery and warehouse personnel
- Created and implemented testing protocol for new hire training to ensure information retention
- As part of continued training and quality assurance, performed “follow along” with teams out in the field
- Opened building in mornings and supervised loading of trucks by delivery personnel
- Worked closely with management to implement new policy
10+ years of experience
Review production, productivity, quality and customer-service standards
- Identify shipping system improvements and resolve concerns
- Plan deliveries by reviewing productivity results and orders
- Establish and monitor delivery routes
- Identify variances and implement corrective actions
- Manage personnel, material and equipment
- Monitor staff and adhere to policies and procedures
0-5 years of experience
- Staff, train and develop delivery team members.
- Ensure adherence to delivery standards, efficiencies and regulatory requirements.
- Manage drivers, delivery schedule and hours worked
- Establish and maintain positive customer relastionships, resolve customer issues.
- Liasison between distibution, warehouse, sales management and sales team.
- Manage within labor and OPEX budget.
0-5 years of experience
- Oversee delivery dispatch of 20+ drivers, including the conversion to daily dispatch. Monitor productivity/performance of drivers.
- Monthly safety training of drivers/delivery department. Accident investigation.
- Maintain records to stay EPA compliant of 10 bulk plants.
0-5 years of experience
- Provide materials and equipment needed to perform tasks for contracts.
- Oversees and supervise maintenance duties with other workers using riding lawnmowers or push mowers.
- Supervisory daily schedules to ensure all landscaping inventory that is required are delivered
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Last edited by: Gabriela Barcenas, CPRW, Content Writer II -
Gabriela Barcenas
CPRW, Content Writer IIGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
