- Featured in:
-
More Dispatch Officer Resumes
Use these Dispatch Officer samples as a guideline or visit our extensive library of customizable good resume templates.
Select
Customize
Download
Find out what is the best resume for you in our Ultimate Resume Format Guide.
Additional Logistics Resume Samples
Dispatch Officer Resume Samples
No results found
0-5 years of experience
Efficiently supervised and managed the property and businesses.
- Performed duties assigned weekly duties to keep area safe.
- Maintained contact with local police department, fire station and nearest hospital.
- Provided owners, guest and visitor with safety tips to ensure their comfortable on property.
- Ensures everyone’s safety and secured areas around property.
- Provided contact information for other officers while filing reports and incidents.
6-10 years of experience
Internal patrol: responding to codes of service ranging from problems with patients, visitors, staff, theft, vandalism, fires, medical, opening doors, routine checks of units and buildings, patient and room searches, escorts, cover limited access areas, psych watches in ER and psych units, assist with combative patients
- External patrol: parking enforcement, provide escorts for students and staff from dorms and inside the medical district, patrol hospital grounds, dorms, parking garage, presidents of hospital residents, respond to codes of service to off campus sites, foot patrol
- Have been chosen to take part as an armed officer within the security department.
- Part of the Hospital Hazmat Response Team
- Trained in CCURE 9000, Dispatch Officer.
0-5 years of experience
General customer service duties to include answering telephones, responding to inquiries from the general public, educating the public on the responsibility of companion animal ownership, explaining provisions of the D.C. Animal Control Act to the public, and dispatching calls to field officers when needed
- Provides prompt, courteous service to customers inquiring about DCACC and/or WHS shelter policies, programs, and resources
- Processes, enters, and updates data pertaining to animals under WHS’ care
- Ensures that PetPoint is updated for transactions related to animal intake, animal discharge, animal adoptions, foster, or any other information pertaining to a particular animal
- Checks animal inventory and makes sure animals have proper kennel cards and identification
- Administers vaccines, oral medications, and basic first aid to animals at time of admission, maintaining complete and accurate records of services rendered
- Assists customers who are reporting lost or found animals, wish to surrender an animal, or are interested in adoption
- Check and read WHS email daily.
- Any other duties as assigned by a supervisor.
0-5 years of experience
Answer Phones
- Dispatch and Respond to Incidents that accrue
- Make spot decisions on incidents that accrue
- Know rules and regulations of the mall
- Customer Service representative
- Create and update official forms and data
Dispatch Officer Duties and Responsibilities
A dispatch officer’s responsibilities will vary depending on what field they work in, but here are a few core duties based on analysis across industries:
Operate Phone Lines Dispatch officers are an important link between people in need and their help, whether that means medical workers and patients, police officers and the public, or materials and their destination. To perform their intermediary role effectively, dispatch officers use precise telephone communication skills, often asking a series of detailed questions, especially when dealing with medical emergencies.
Dispatch Staff Communication with and coordination of support services is another important responsibility. Dispatch officers send crews out to do their job, providing them with locations and relevant details.
Arrange Transportation When dispatch officers send out people or materials, they also need a method of transportation. In a hospital, it might be an ambulance. In a police station, it may be police cars. Whichever kind of dispatch tasks are performed, arrangement of transportation is key.
Create and Maintain Records Dispatch officers are responsible for writing up reports and inputting important information into the computer system after an emergency incident, when logging materials transported, and in other contexts.
Read Incoming Messages Dispatch officers must read incoming messages on the computer-aided dispatch system. Sometimes these messages will appear on multiple screens.
Dispatch Officer Skills and Qualifications
Dispatch officers have strong communication skills. They are adept at customer service and multitasking. Education requirements vary by state, but a high school diploma or equivalent is generally needed. Employers prefer candidates with the following abilities:
- Computer competency – dispatch officers write reports and perform data entry. They must be proficient in basic computer programs, such as Excel and Word, and possess the hand dexterity to type up data
- Dispatch systems knowledge – to send out a crew, dispatch officers must have working knowledge of or the ability to learn dispatch system technology
- Multitasking – since they sometimes receive calls, record information, and perform other duties simultaneously, dispatch officers need to multitask effectively
- Customer service – a key task of the dispatch officer is to respond to client and worker questions and concerns. They must resolve problems and communicate in a friendly and efficient manner
- Adaptability – dispatch officers work in fast-paced environments where they must react and learn quickly
Dispatch Officer Salary and Outlook
According to the Bureau of Labor Statistics (BLS), police, fire, and ambulance dispatch officers earn a median annual wage of about $39,000. Among these workers, the lowest 10 percent earn less than $25,000, and the highest 10 percent earn more than $62,000.People with higher salaries usually work in state government positions. Industry employment for dispatch officers in these fields is expected to grow 8 percent through 2026. Dispatch officers in more specialized fields like utilities may earn a higher salary. For example, the BLS reports power plant dispatch officers have median annual earnings of $80,000. The lowest 10 percent earn less than $49,000, and the highest 10 percent earn more than $108,000.However, employment in this specific field is expected to decline by about 1 percent.
Helpful Resources
Does a career as a dispatch officer sound intriguing? Here are some great resources to start your journey:
Public Safety Dispatcher/911 Operator Exam – this educational manual is a great place to jumpstart your career. It gives you comprehensive information about different work options for public safety dispatchers as well as professional tips for passing each section of the
public safety dispatcher/911 operator exam
“National Dispatch Standard Operating Guide for Contracted Resources” – check out this government resource for dispatch officers who work with materials and transportation, especially in wildlife and forest areas
Truck Dispatch Manual 2018 – author J.W. Lessing details how to best perform truck dispatch practices and increase profitability
Aircraft Dispatcher: Book of Knowledge – Patrick S. Flannery not only helps readers ace the Air Transport Pilotexam, but he also shares broad knowledge of the
aircraft dispatcher’s role Dispatcher Stress: 50 Lessons on Beating the Burnout – long shifts and irregular hours can cause burnout, but by reading up on the tips in this book, you can learn how to avoid stress before even starting a dispatch officer career
Logistics Cover Letter Examples
Rate This Article
Dispatch Officer
Last edited by: Gabriela Barcenas, CPRW, Content Writer II -
Gabriela Barcenas
CPRW, Content Writer IIGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
