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Dispatch Supervisor Resume Samples
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6-10 years of experience
Supervise dispatch of approximately 50 routes and drivers at a 70,000 square foot package distribution center. Oversee pre-load operation of 640,000 packages annually. Develop and maintain center’s dispatch plans to reduce miles, increase area trace, and optimize routes. Evaluate data to identify and recommend areas of improvement. Ensure strict adherence to safety and quality control standards.
- Reduced miles in 2009 by 6.5% for a savings of $250,000/year
- Optimized routes to eliminate 3 full-time routes at an annual savings of $200,000
- Installed, implemented, and maintained six unique route optimization systems that improved overall distribution center efficiency
- Consistent top tier performer of District Vital Statistics Pre-Load Assistance System measurements
- Dispatched in range, packages different route than planned, packages processed per hour, and data validation
0-5 years of experience
Managed all aspects of the daily dispatch operation throughout Maryland, Virginia, and Washington DC
- Directed a team of 25 employees to maximize operational performance and corporate goals.
- Liaison to customers to ensure favorable partnership resulting in high level of customer satisfaction.
- Managed and maintained accurate inventory of over $1 million dollars of product and installation supplies.
- Worked with vendors ordering parts and submitting warranty claims.
- Calculated and scheduled workload based on manpower and corporate goals.
0-5 years of experience
Executed daily operations of day-to-day supervision and administrative representation for central dispatch of interstate transportation by planning for manpower and equipment ahead of time to prevent service failure.
- Provided administrative support to the operations department as well as the field in a customer service center styled environment.
- Trained several new dispatchers and achieved significant improvements in their productivity.
- Supervised multiple extraboard and regular drivers, scheduled work hours, resolved conflicts.
- Successfully handled contractual interpretations individually and maintained a friendly working relationship with field and local employees.
0-5 years of experience
Team leader of passenger service and operational control of day-to-day flight operations.
- Responsible to directly oversee a team of System Operations Control personnel.
- Accurately and rapidly resolved conflicts with Air Traffic Control (ATC), flight crews, and airport operations to help mitigate delays.
- Improved revenue by successfully managing a fleet of 80+ aircraft.
6-10 years of experience
Performed emergency dispatch duties during high volume call times and staffing shortages
- Managed direct report dispatchers; provided mentoring, call auditing, performance reviews, employee evaluations, hiring, training and handled citizen complaints.
- Mentor Program Supervisor
- Liaison with Poudre Fire Authority to streamline processes between the departments which most recently assisted with the changes that led to improved response times allowing them to attain their accreditation
- Scheduled for a staff of 24-30 employees at a time.
0-5 years of experience
Supervise nine truck drivers and four phone operators covering eight service areas in the state.
- Planned routes and pick up schedules for the drivers.
- Assisted introduction of computerized dispatch software Flint Service Center.
- Enforced all DOT regulations and requirements
- Maintained high level of quality control by providing ongoing training to all employees of the call center
0-5 years of experience
Reaffirmed multi-tasking ability by managing an active telephone switchboard of five plus lines
- Provided daily excel reports of sales for manager.
- Managed large projects and delegated work amongst 25 team members.
- Skilled in car reservation system ASAP.
- Created letters, memos, documents, reports, quotes and generated invoices.
0-5 years of experience
Responsible for coaching and developing a team of dispatch agents to exceed department goals.
- Maintained productivity reports, conducted employee training sessions
- Monitored service levels and other KPIs such as absenteeism, adherence, handle time, average speed of answer, etc to measure successful operation of the business.
- Developed a corrective action and absenteeism tracking system.
6-10 years of experience
Scheduled staff, distributed assignments for chauffeurs, and monitored their daily schedules.
- Developed standard operating procedures, interviewed chauffeurs and oversaw training.
- Communicated effectively with multiple departments and affiliates around the world.
- Fought cases in unemployment court and assisted in company random drug testing
- Researched and followed through with all incidents.
6-10 years of experience
Responsible to provide day-to-day supervision, administrative representation and customer support for central dispatch operations. Served as first-line supervisor for all designated staff, including hiring, training, work supervision and disciplinary actions in accordance with Easter Connection policies.
- Created efficient routes and schedules meeting and exceeding customer’s requirements.
- Provided front-line customer support on all emerging issues. Provided rapid solutions and documented corrective action procedures as required.
- Collaborated in the development of route standards, monitoring activities and improvement planning.
- Supervised, trained and disciplined a fleet of 35+ owner/operator drivers. Assisted in the development and maintenance of work schedules, overtime and vacation schedules.
- Oversaw the security and hand-off of cargo.
- Responded to accidents, incidents, robberies and breakdowns on all scheduled routes.
- Assisted branch manager in customer meetings as required.
- Served as stand-by supervisor on a 24/7 operations, including holidays and unexpected circumstances.
- Assisted in the daily management of third party vendors.
10+ years of experience
Enforced on time performance requirements to help create an exceptional customer experience
- Assigned drivers and equipment to multiple schedules in multiple locations
- Addressed and resolved general payroll issues
- Exercised extensive knowledge of DOT regulations and ATU contract
- Trained and mentored new hires
0-5 years of experience
Supervised dispatchers responsible for assigning maintenance and repair of ATM tasks to a nationwide team of Field Service Engineers. Interviewed and hired, provided written and verbal feedback to staff including performance reviews and metric goals. Trained and motivated employees to meet and exceed customer service expectations.
- Performed remote quality call monitoring of customer service skills.
- Monitored daily workflow to ensure customer SLA was met.
- Documented attendance and stack ranking metrics.
- Represented dispatch center in daily senior management debriefing.
- Established beneficial working relationships with FSEs and management team.
0-5 years of experience
Supervised team of 33 managing technician dispatching. Monitored customer service keeping up to date knowledge of all company policies and procedures. Maintained positive flow while handling multiple outbound calls. Dispatched technicians to assist customers with service issues; ensured customers questions were addressed.
- Utilized strong customer service and conflict resolution skills managing escalated customer service issues.
- Interacted with upper management regularly to assist with workflow and compile and disseminate data.
- Extracted data from employee tracking system to compile reports.
- Tracked employee attendance and managed payroll.
- Managed the scheduling of tasks and crew for most efficient use of time and resources.
- Fostered employee engagement and created initiatives to improve morale.
0-5 years of experience
Supervising 15 drivers including assigning routes, assuring timely deliveries/pick up.
- Assigned service/work schedules for workers as per their area of work.
- Received work orders from customer service representatives and dispatched them to personnel.
- Maintained continuous communication channels with manager and drivers to sort their work.
- Estimated workforce requirement and equipment needed to complete particular projects.
- Assessed requirements of personnel regarding equipment, made arrangements for same and dispatched them.
- Documented records for dispatches.
- Providing continuous updates to customer on their deliveries/pickups.
0-5 years of experience
Responsible for over 45 drivers whose responsibility includes timely interstate transport of hundreds of customers to state and nationwide destinations on a daily basis.
- Manage, map, and schedule over a dozen daily routes for drivers.
- Revised bus routes making them more efficient which resulted in a more timely arrival and departures by of buses18%
- Train and enforce department of transportation rules and regulations with all drivers. This is resulted in a 7% decrease in all DOT related issues.
- Responsible for verification of funds from drivers to corporate office.
- Liaison for clients who request charter trips on a weekly basis.
- Responsible for accident and end of shift reports.
0-5 years of experience
Dispatch Supervisor
- Developed and implemented all radio procedures and policies
- Responsible for maintaining all training paperwork, schedules, and disciplinary actions for four departments
- Monitored multiple radio channels, answered phones, and monitored security cameras simultaneously
6-10 years of experience
Assigned service/work schedules for workers as per their area of work.
- Received work orders and tenders from superiors and dispatched them to personnel.
- Maintained continuous communication channels with supervisors and workers to sort their work related issues and doubts.
- Estimated workforce requirement and equipment needed to complete particular projects.
- Assessed requirements of personnel regarding equipment, made arrangements for same and dispatched them.
- Tracked and submitted working hours of employees to payroll department.
- Documented records for dispatches including equipment used and charges incurred to be added to the management budget.
0-5 years of experience
Support to office supervisor, Assistant General Manager of Operations, Manager of National Operations and General Manager
- Supervision of three departmental clerks – including the required scheduling and time management, completion of daily duties and resolving personnel concerns
- Articulate communication in customer support to clientele
- Proper coordination of the scheduling, tracking and confirmation of clientele’s pickup and delivery requests
- Liaison to contracted owner operators and safety department, ensuring operators are meeting all Safety and DOT regulations
- Ensuring timely return of rental equipment to minimize incurred costs
- Ensuring schedule of most profitable pickup requests to maximize company revenue
10+ years of experience
Supervised up to 15 in-house and contract dispatchers. Maintained employee files, attendance records, and timecards. Conducted bi-weekly team meetings; trained team on new products and tools. Compiled reports: quality control, attendance, scorecard, pre-call. Provided positive and constructive feedback via one-on-one meetings and coaching sessions. Conducted annual performance reviews.
- Scheduled employees ensuring coverage during breaks, lunch, vacations, and staffing shortages.
- Monitored communications between dispatchers and field personnel via Communicator, phone, and computer.
- Monitored technician routes and locations utilizing Work Assure and Sage Quest programs.
- Worked closely with field personnel/customer service to ensure daily workload completed and appointments met.
- Conducted interviews, hired new employees.
- High volume email.
- Utilized PowerPoint to create slides for employee accomplishments. Used Excel, MS Word, and Outlook.
0-5 years of experience
Scheduled and monitored line haul drivers at multiple shipping terminals located throughout the United States and Canada
- Designed specific routes for drivers to maximize efficiency and save costs
- Monitored freight movement
- Problem solved driver and carrier issues
0-5 years of experience
Dispatch Supervisor-Over the Road Fleet
- Customer Service Representative- Opened up various direct accounts plus set up all brokerage loads. Sales increased by $50,000 weekly
- Visit customer’s locations as necessary
- Assist Payroll and HR Departments with all driver compensation and discipline issues
- Wrote Monthly Company Newsletters
0-5 years of experience
Provide swift and effective resolutions for customer needs, set appointments when necessary
- Managed the Dispatch office, hired & trained employees, properly ran the office to the standards of the owners and the customers
- Connected with our contractors to update customers on their emergency services
- Assisted employees with supervisor calls
- Assisted customers with general information on pricing of our services
0-5 years of experience
Planned and controlled daily office operations of electronic fingerprinting station
- Led and supervised a team of 5-8 Dispatch Supervisors
- Organized work schedule for special security details
- Was in charge of processing weekly employee payroll data
- Addressed payroll discrepancies
- Acted and advised upper management concerning scheduling problems
- Enforced company policy concerning release of pay checks
- Liaised with clients to achieve their desired security procedures
- Was responsible for all company uniform orders and internal disruption
6-10 years of experience
Scheduled Tech Installations & Repairs and implemented procedures to ensure weekly productivity and growth
- Managed multi-lined telephones within store call center
- Responsible for establishing communication with clients, confirming sales, faxing, & filing Company documents
- Processing daily, weekly, and month completion reports
- Conducted inventory audit reports.
- Trained in sales and product knowledge concerning: Athena Broadband, Dish Network, Ring Central, Hughes Net, & Direct TV
- Proficient in WARP, Agemni, Vantive, Commpay
- Responsible for processing equipment purchase orders
6-10 years of experience
Assisted in the set up of the new dispatch office as the Dispatch Supervisor
- Worked closely with the Director and Assistant Director supervising four dispatchers to ensure the security team ran smoothly, maintains integrity, and keeps City Centre a safe environment for tenants and customers 24/7
- Dispatched security officers, EMT’s, HFD, and HPD when needed
- Monitored CCTV Security Cameras throughout the mall and the garages
- Managed multiple phone lines while at the same time dispatching officers
- Recorded and put together time lines of video footage when crimes were committed
- Administrative work, creating reports and forms using Microsoft Word and Excel
- Maintained and checked in and out important equipment
6-10 years of experience
Directed all materials/logistical functions related to shipping and receiving, warehousing, return goods, and mailroom operations in OSHA and EPA- regulated environment
- Oversaw hazardous waste management, including chemical and hazardous waste
- Controlled receiving and distribution of merchandise to assure inventory accuracy
- Provided customer service and resolve their queries if any
- Designed service/work schedules for workers as per their area of work
- Received work orders, tenders from superiors and dispatched to personnel
- Documented records for dispatches, equipments and charges incurred to be added in the management budget
- Estimated the workforce requirement and equipments needed to complete a particular project
- Tracked the working hours of employees and submitted the same to payroll
0-5 years of experience
- Ability to administer everyday operations & assisted to resolve issues.
- Ability to maintain confidentiality of information to achieve goals.
- Proficient in managing emergency situations efficiently.
- Ensured compliance to the departmental policies & procedures.
- Managed phone calls & redirected it to the appropriate individual or department.
- Provided optimal level of customer services & decided low & high priority of alarms.
0-5 years of experience
Answer calls from customers; coordinate trucks and crews for all 4 divisions of B & L Services
- Primary job duties are setting up jobs as they come in and dispatching new orders and making sure all deliveries and trucks are on time with proper tools, safety equipment, certifications and paperwork.
- Personally responsible for running United Well Control Testing & United Well Control Crane & Trucking.
- Familiar with several Department of Transportation laws and Hazmat regulations.
- Approximately on average over 90% on time.
0-5 years of experience
- Knowledge and understanding of Department of Transportation (D.O.T.) rules and regulations.
- Coordinate schedules for over 100 drivers and maintained and monitored HOS (hours of service)
- Payroll and scheduling
- Dispense necessary equipment and reviewed forms for drivers
- Conduct team meetings and educate drivers on new procedures, while providing training for the GPS system
- Continuous networking with contract management to meet our clients’ needs
Dispatch Supervisor Duties and Responsibilities
Dispatch supervisors’ primary duties are related to transportation coordination and activity. These responsibilities may vary based on whether the position is in a warehouse, call center, or office environment, but there are common core tasks that apply to all dispatch supervisors. Some of these tasks include:
Perform Site Checks Because customer project and delivery deadlines must be met, dispatch supervisors check progress and ensure everything is on schedule to meet the customers’ expectations.
Plan and Track Project Man Hours Customer budgets allocated at the beginning of the project must be adhered to. To stay within the budget, dispatch supervisors propose a projected number of man-hours at project initiation and track those hours throughout the project.
Train and Oversee New Employees Quality work is important for retaining current customers, attracting new ones, and meeting industry standards. Dispatch supervisors orientate new employees, making sure they are aware of job, company, and industry requirements, as well as safety standards.
Monitor Dispatcher Activity The supervisor monitors dispatcher calls to ensure optimal performance, integrity, and professionalism. These call reviews are used to identify dispatcher strengths and weaknesses, coaching opportunities, and as a basis for performance reviews.
Maintain Records Dispatch supervisors keep employee records, including productivity tracking and attendance documentation. They also maintain vehicle and equipment maintenance records for internal and external review.
Dispatch Supervisor Skills and Qualifications
- Computer – Microsoft Word, Excel, PowerPoint, and Publisher are used to produce reports, store and analyze project and vendor data, and create presentations for internal and external use; inventory management software is used to keep track of incoming and outgoing products
- Reading comprehension – excellent reading skills are necessary to read and fully understand project documents containing customers’ specifications
- Decision making – dispatch supervisors are presented with various choices throughout the course of the project, such as which vendor to use and modes of transportation, and must be able to weigh the costs and benefits of each, making an appropriate choice
- Critical thinking – to identify the pros and cons of pursuing an alternative course of action when problems arise
- Communication – to aid interaction with staff (dispatchers, employees within other departments, outside vendors) and customers
Dispatch Supervisor Training and Education
While an associate degree is preferred by employers, it is not required. A high school diploma with two to five years’ dispatch experience and two to five years’ of supervisory experience are the minimum expectations for prospective dispatch supervisors.
Dispatch Supervisor Salary and Outlook
The salary range for dispatch supervisors varies based on location, tenure, and the specific company. The range starts at $36,000 with a maximum salary of $67,000 and a median salary of $49,000. Salaries are complemented with bonuses, profit sharing, and commissions. Shipping, manufacturing, and logistics industries are the biggest employers of dispatch supervisors and will experience the most job growth. Overall, this position is expected to increase at a rate of seven percent through 2026.
Helpful Resources
A list of resources for dispatch supervisors in various industries has been compiled and provided below:
International Academies of Emergency Dispatch (IAED) – This nonprofit organization supports medical, fire, and police dispatchers through the provision of education, certification, and accreditation. The mission of this 35-year-old organization is to “advance and support the public-safety emergency telecommunications professional and ensure that citizens in need of emergency, health, and social services are matched safely, quickly, and effectively with the most appropriate resource.”
ispatch Manual Trucking 2018 – In this Kindle edition, author J.W. Lessing provides valuable guidance, tips, and information to aid successful dispatch operations in the transportation industry. Topics discussed in the handbook include tools of the trade (laws, regulations, and documentation), relationship building and customer service, time and stress management, and finding, booking, and handling loads. Police, Fire, and Ambulance Dispatcher Career (Special Edition): The Insider’s Guide to Finding a Job at an Amazing Firm, Acing the Interview & Getting Promoted – Anne Johnson gives prospective emergency dispatchers a heads up on how to be successful in locating and obtaining a position and moving up the ladder in this industry.
Personality and Leadership as Dispatcher Retention Tools: A Study of the Big Five Traits – Author Lora Reed provides a case study examination of the personality traits and leadership characteristics that correlate to
dispatcher job fitness and retention. This book may aid in determining suitability and prospects for success in this position.
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Last edited by: Gabriela Barcenas, CPRW, Content Writer II -
Gabriela Barcenas
CPRW, Content Writer IIGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
