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0-5 years of experience
Was responsible for supporting both the surgical and radiology departments ensuring quality service through timely and courteous assistance
- Provided service support to patients who request our care and from physician referrals
- Supported phone center with high volume calls averaging 13000+calls per month, scheduling appointments and performing verification according to provider rules and guidelines, documenting service requests
- Conferred with patients to obtain and confirm pertinent billing and demographic information and accurately enter patient and insurance information into system and complete the patient registration process in an accurate manner
- Scheduled all Biopsies, Mammograms, MRI, CT Scans, and Ultrasound/Screening and Nuclear-Medicine procedures
- Performs other duties as assigned or directed to ensure smooth operation of the organization.
0-5 years of experience
Collaborated with staff of 26 to insure timely and quality delivery of housing, education and travel for missionaries
- Managed domestic and international travel arrangements and documentation for volunteers
- Updated and distributed handbooks and correspondence to facilitate full preparation for the missionary prior to their arrival
- Improved and documented the process for travel arrangements and financial reimbursements
- Coordinated the scheduling, set-up and logistics of rooms for weekly and annual events for all size groups
- Provided Administrative Support to Mission President and staff of 18
- Managed 20-40 cases per week utilizing a variety of programs and tools to assess accuracy of patron database
- Trained assigned personnel on computer processes, databases and procedures to handle patron case load
- Maintained quality of life for elderly parent including hygiene, transfers, meals, medications, assorted responsibilities and assisted home health nurse with wound cleaning and bandaging
0-5 years of experience
Provides assistance to the sales team to ensure a succesful transition throughout the sales process.
- Maintained open communication between client and sales representatives.
- Successfully navigated clients through their entire project via Quickbooks and ProEdge Build.
- Created and proof read estimates provided to clients to ensure they were without error.
0-5 years of experience
Created and/or improved engineering SOP’s required for AS9100 registration. Was part of the team that made Lane successful in becoming AS9100 registered
- Directed quotation development based on information from sales/customer service, current manufacturing capabilities, and company objectives
- Implemented the use of Microsoft Project to create time lines and track progress
- Managed job review and ‘problem’ jobs with appropriate disciplines to ensure an appropriate and effective process plan is developed
- Review, analyze, and tracked in-process & closed manufacturing orders to ensure accuracy and profitability.
- Managed process improvement/change activities. Evaluate those improvements/changes for accuracy and benefits to the company
- Responsibilities of project management included quoting, processing, and fixture design utilizing Solidworks
0-5 years of experience
Lead scheduling activities for high-volume customers, including initial customer/product introduction initiatives
- Served as advanced liaison to customer for order commitment escalations, order expedites, and problem resolutions
- Planned, scheduled and approved product releases based on material and capacity availability
- Assisted Fort Worth plant operations in manufacturing Moto X(TM): first smart phone to be assembled in the United States
- Facilitated all PCBA functions during introductory phases of new business unit installation
0-5 years of experience
Supervise the real-time scheduling needs of a multi-state (7), multi-location (150+) ambulatory anesthesia provider.
- Manage the daily placement of 50+ providers, of multiple specialties (MD, CRNA, RN, MA, etc.) throughout the system.
- Act as the primary point person in interaction with all client facilities, ensuring their complete satisfaction.
- Managed and account for the success of a Junior Scheduler and other data-entry personnel
- Built and maintained relationships with client/hospital personnel and contracting physicians; resolved issues/conflicts.
- Coordinate outside communication from clinical providers and facility management with internal departments (pre-operative/billing/Administration, ) ensuring seamless development of the client experience.
6-10 years of experience
Management and Operations Contractor for the Strategic Petroleum Reserve (SPR)
- Maintained and published schedules and reports for assigned functional areas
- Published to Project Controls SharePoint website to meet monthly deliverables.
- Coordinated and interact with the technical community, management and senior management to ensure established milestones are completed according to schedules maintained in the Primavera scheduling software tool.
- Prepared reports for FFPO managers to assure they are informed on their respective milestones.
0-5 years of experience
Managed the preventative and corrective maintenance programs for Field Service East Coast Region and Europe. The regions included 16 fuel cell power plants and five technicians.
- Implemented the change to Enterprise Resource Planning software Microsoft Dynamics AX for East Region and Europe.
- Ordered parts for preventative/corrective maintenance and Engineering Change Notices, with a monthly budget of $50,000.
- Ensured Power Plant system run-time of over 90% on power plants that produced over 27MW of electricity for the grid and generated a profit of greater than $1,000,000 annually.
- Negotiated directly with vendors and contractors on pricing and scope work to be performed.
- Initiated Purchase Orders for materials and work to be performed.
0-5 years of experience
Scheduling service and new construction Garage Door Installs for 9 installers and 3 service techs.
- Met all customer call guidelines including service levels, handle time and productivity
- Adhered to all confidentiality requirements at all times
- Assumed ownership over team productivity and managed work flow to meet or exceed quality
- Effective liaison between customers and internal departments
- Investigated and resolved customer inquiries and complaints in an empathetic manner
- Trained staff on operating procedures and company procedures
- Managed front counter, answering phones open and close shop
0-5 years of experience
Assure timely and effective repair of all production machinery
- Provide leadership and guidance to maintenance team members
- Developed and implemented computerized maintenance work order system (CMMS)
- Revised and brought preventive maintenance program back up to optimal performance
- Manage and oversee special projects/new equipment installation
0-5 years of experience
Conducted research, compiled data, and prepared schedules for universal laptop deployments
- Arranged for the repair and maintenance of office equipment
- Performed general clerical duties to include, but not limited to, copying, faxing, mailing, etc.
- Filed and retrieved organizational documents, records, and reports.
- Closed completed computer installation tickets in company database
0-5 years of experience
Provided optimal level of customer service to all internal and external customers.
- Administered appointment schedule and respond to voicemails.
- Greeted customers and directed line to appropriate personnel.
- Coordinated with clients and provided all necessary information for appointments.
0-5 years of experience
Greeted patients and family members.
- Performed pre-registration procedures.
- Entered information for appointment scheduling, rescheduling, and cancellation.
- Verified patient demographic and insurance information.
- Communicated and interacted with all departments effectively and competently.
- Maintained safety and confidentiality of patients.
- Coordinated with clinical staff to order and acquire prescriptions in accordance with outlined procedures.
6-10 years of experience
Migrated 5 customers from AS400 to SAP which included learning SAP distribution, establishing SAP system requirements, testing and go live implementation.
- Received outstanding customer service commendations from all customers assigned.
- Experience with routing guides, freight transit times, warehouse picking and inventory procedures.
- Established new measurement and reporting systems to improve quality of customer care.
- Maintained good professional relationships with different teams and types of professionals, from senior managers to vendors, sales assistants, and third party agencies
- Analyzed performance data to make operational changes.
0-5 years of experience
Design and create project plans using Microsoft project 2010 with WBS, activities and milestones by identifying tasks to be performed, necessary requirements, deliverables and milestones.
- Hold weekly meetings with Project Managers to determine resource needs, change control and schedule variance.
- Monitor the progress of the schedule through constant meetings with the project team members on their task.
- Report progress on the project to the Project manager and stakeholders and also provide the management team with variance, total float, and look ahead reports weekly.
- Evaluate the progress of the project schedule, identify developing problem areas, and discuss the strategy to fix it.
- Maintain a constant status report update with the project team and communicate schedule changes that may impact any successor tasks and key milestones dates.
- Attend project status meetings, adjust the schedules based on any information from this meeting and provide accurate schedule information to upper management.
0-5 years of experience
Utilized SAP Maintenance Module on a daily basis to: create job plans; track, order and return parts; accept and reject job notifications from production units; prioritize work from backlogs and create priority schedule; create rotating shift maintenance weekly schedules; create preventative maintenance job plans for all equipment; schedule special skill journeymen for building work; close work orders and notify original job generators of work completion, and update job plans to reflect repair histories of equipment.
- Performed supervisor duties as needed during vacations, absences, etc.
- Assigned CARs to document and update MOC and EHS databases.
- Conducted daily “toolbox” safety and procedure team meetings.
- Created drawings to guide repairs and revisions of equipment.
0-5 years of experience
Create Master Production Schedule in SAP aligned with customer forecasts and plant requirements.
- Manage team of five salaried employees responsible to supervise 45 employees in PC&L functions.
- Support plant improvement project implementation timeline with PDCA confirmation; Improved company standard PC&L Audit score by 300% over three year focus.
- Design and implement Kanban production system plant wide; Reduction of plant inventory value from 2.3% of sales to 1.6% of sales.
- Responsible for managing transportation routes in conjunction with Division Transportation Manager; Implement changes to transportation plan to eliminate $2.5 mil in freight spend annually.
- Manage and confirm orders for expendable and reusable packaging requirements.
- Review and adjust BOM for production materials.
0-5 years of experience
Assigned nurses to members for case management assessment.
- Coordinated agency transfers such as Home Health Agency, Adult/Pediatric Day Cares and Personal Care Assistants for members.
- Supported the managed long term support and services department by assisting with administrative and special projects, as assigned by the manager.
- Faxed and/or emailed member authorization letter to provider for approved services
0-5 years of experience
Responsible for creating lubrication/mechanical/electrical preventive maintenance tasks and maintenance plans in the SAP for the Project Next Century’s new equipment/assets (totaling around quarter billion dollars) by consulting manuals, drawings, communicating with engineers and outside vendors, and daily visiting the job site to validate the information and identify what work needs to be performed.
- Determining labor hours, counter measures, and updating new equipment documentation in SAP.
- Ensuring processes and tasks are in compliance with Environmental, Safety, and Health regulations
- Reviewing the completed PM’s and recommending changes and modifications to procedures that will result in improved performance and reliability.
0-5 years of experience
Responsible for direct care of patients in assisting with ADL’s (Activities of daily living)
- Obtained specimens, weights, and vital signs for patient
- Protected and promoted resident rights as well as assisting the person with maintaining independence.
- Maintained neat clean and homelike environment for residents.
- Provide patient companionship to Doctor Appointments.
- Ensured the safety and well- being of residents was maintained.
0-5 years of experience
Coordinated the scheduling of all substantial projects awarded.
- Used CPM and WBS to manage project schedules and cost.
- Developed, presented and reconciled key performance indicators.
- Team member in the implementation of standardized departmental WBS.
6-10 years of experience
Demonstrated ability to quickly adapt to changes while multitasking
- Managed a portfolio of 200+ clients for multiple stylists
- Implemented a new marketing incentive to increase sales at telephone call centers
- Mastered customer service and organizational skills
0-5 years of experience
Schedule and manage workflow through multi-machine work centers in three shift machine shop.
- Manage shop orders generated by production planners to guarantee optimal efficiency of work centers and personnel.
- Oversee stockroom and shipping departments to ensure customer orders are shipped accurately and on time.
- Track work in process to minimize queue times.
- Lead annual physical inventory
- Track product costing for accuracy utilizing direct and indirect labor and material costs.
0-5 years of experience
Schedules efficient production builds and release work orders to manufacturing based on customer demands & equipment availability.
- Provides product availability lead times to Sales and Customer Service.
- Analyzes inventory and efficiency levels and adjusts schedule to maximize inventory turns and TLE.
- Facilitates inventory reduction meetings between sister plants to utilize excess inventory and eliminate waste.
- Creates various reports & gives presentations on Scheduling during daily Max Matrix meetings.
- Acts as primary contact for various departments including Management, Manufacturing, Maintenance, Sales, Shipping and Purchasing.
0-5 years of experience
- Prepared master production plans and schedules that were fully integrated and resource loaded
- Organized working meetings with Project Managers and Trades to capture detailed statements of work, forecast resources and budget allocations needed to execute projects. This included Initial Baseline Review (IBR) and Work Breakdown Structure (WBS)
- Showcased an understanding /knowledge of Earned Value Management System (EVMS) and Critical Path Management (CPM) scheduling
- Earned Value Management reporting on project status including schedule performance and cost performance index
- Prepared and updated Critical Path Method (CPM) networks for ship repair of commercial vessels and other industrial projects undertaken
- Collected weekly status and provided analysis to Project Managers
- Assessed progress against established plans and budgets and provided corrective action plans to address deviations from baseline
- Proactively supported the Project Management Team.
- Interacted closely with all levels of management and effectively communicated in verbal and written form
0-5 years of experience
Support Project stakeholders and establish an Integrated Schedule on Boiler and DCS Facility Siting Projects with a combined value of approximately $400 MM.
- Validated Resource Loaded Contractor Schedules.
- Evaluated Scope Documents to ensure Project Deliverables.
- Ensure project schedule and progress reporting is consistent with Client requirements.
- Review / approve contractor baseline schedules.
- Participate in recovery schedule development as required.
- Identify schedule related trends for management attention.
- Conducted Planning Sessions to establish Integrated Schedule for EPC Projects.
- Participate in schedule, progress, coordination, change control and departmental meetings.
- Part of Lessons Learned Team responsible for Project improvement to make EPC Projects work more efficiently in areas of Safety, Scheduling and Cost.
0-5 years of experience
Answer a 24 line telephone system in a timely and professional manner and select the correct patient medical record number consistently
- Obtain and process patient information, schedule patients for consultations, follow-up, and ancillary procedures
- Confirm next day appointments and call prescriptions in to the pharmacy as well as in Rcopia/E-Script
- Audit charts prior to patient’s coming in for appointments
- Call no show appointment or send letters out for no show appointments
0-5 years of experience
- Performed various administrative duties including: calendar management (managed and coordinated calendars and adjusted accordingly including numerous last minute updates and conflicts), answering multiple phone lines, organizing filing system, ordering office supplies, sort and open mail, data entry, schedule, coordinate and organize all patient appointments, office events/outings and/or office supply procurement.
- Coordinated patient’s referrals to other specialists.
- Instructed patients on insertion and removal of contact lenses.
- Performed visual acuity testing and digital retinal photography.
- Provided support to Dr. Frank Houser and for various departments, including the financial area.
- Developed and maintained excellent working relationships with other team members/staff.
- Tracked all notable medical insurance information and coordinated information for payments/briefing sessions with financial controller/insurance companies.
- Authorized, filed claims and posted payments for insurance benefits.
0-5 years of experience
In charge of the cashing of invoices for customers, venders, account receivable, and account payable.
- Manage the closing out of all the deposits at the end of every workday. Relay all information to management after all research is complete
- Organized and alphabetized invoices to file.
- Scheduled appointments for customers in the Sales and Service departments.
- Responsible for managing extensive inbound outbound calls, emails and daily paperwork
- Assisted in payroll
- Proper ADP training
0-5 years of experience
- Received and handled patient requests and concerns.
- Performed conflict resolution with high customer service standards.
- Proficient with SOAPware/Appointments-Plus software for processing patients’ electronic medical records and scheduling appointment dates.
- Involved with marketing strategy and documenting weekly reports regarding success of advertising outlets.
- Broke company records for the most appointments set per day, and also per month seven months consecutively.
0-5 years of experience
- Set and monitored production schedules and time lines.
- Managed inventory control operations for plant.
- Lead team to the first month of 100% on time starts and shipments.
0-5 years of experience
Scheduled patient appointments and answered phones in a timely manner.
- Answered multi-telephone lines, check voicemails, and direct each message to the appropriate person.
- Called to verify methadone dosages for various inpatients.
- Verified insurance information for all patients to determine where to schedule their follow-up appointments.
- Separate and mail off Physician Billing cards.
- Scheduled monthly and per diem meetings with Doctors from the Department of Medical Affairs, Hospitalists, Case Managers, and some Social Workers to discuss the needs of readmission rates, ways to reduce these percentages, and as well as clerical needs.
- Entered billing, complete pre-registered patients in SMS, and obtain INR results for Home Care and/or Dialysis patients from the Nurse of Physician.
0-5 years of experience
Schedule 8 patients an hour for presurgical phone interviews with preoperative nurses daily
- Maintain all faxes daily by labeling all documents for all patients with their names, date of birth, date of service, and MRN.
- Call Physician offices to request required labs, ekgs, and office notes/procedure clearances
- Check and respond to emails daily
- Call patients to sign them up for joint camp classes, which are classes for patients who are having knee or hip replacements (both total and partial)
- Maintain and organize filing system for upcoming procedures as well as pending procedures by date of service and alphabetically
0-5 years of experience
Customer Service provider in highly paced Call center.
- Scheduled and booked ride trips for clients.
- Enforced and followed all policies and guidelines mandated
- Transcribed and faxed multifaceted trips interfacing providers within different towns transporting our clientèle.
0-5 years of experience
Interviewing, recruiting, and selection
- Scheduling/dispatching
- Client management and retention
- P & L, budgeting and forecasting
- Recommended and implemented cost saving controls
- Decreased operating expenses
- Managed annual budget of $900,000
- Supervised a staff of twenty-five service technicians
0-5 years of experience
Responsible for providing quality customer service to patients for five network locations within the [company name] network
- Responsible for scheduling patient appointments
- Responsible for taking prescription refill requests
- Responsible for taking all incoming calling for nurses and physicians and tasking messages to the nurses and physicians. The messages vary regarding test results, medical records, triage calls, appointments, referrals, etc.
- Proficient in EMR systems and AS400
0-5 years of experience
Prepared surgery and operating room schedules
- Forwarded to on call physician for assignment
- Collected money for patients
- Completed Health and Physical for physician orders for elective admits
- Scheduled pre-op and post-op testing
0-5 years of experience
Schedule and dispatch same day reservations based on Client need and Partner availability
- Work with Same Day service team to resolve service failures, scheduling issues and dispatch procedures
- Assist training new hires on scheduling, conflict resolution, internal OS procedures and customer service
- Answer high volume phone system assisting new reservations, status updates and general information
- Use multiple platforms to relay information to Service partners via IM, internal chat, phone and Internet
- Daily conflict resolution, scheduling, data entry and use of Microsoft Office and general office equipment
0-5 years of experience
Overseer of the monthly schedule for 25 outpatient facilities
- Obtains, verifies and precertify a range of insurances for pt’s prior to outpatient visits
- Gathers benefit information while sorting any issues prior to claim submission
- Provides successful interactions between patients, physicians and supporting staff
- Manages 80-100 inbound and outbound calls daily while also maintaining written correspondence
- Extensive use of ICD-9 and CPT for obtaining accurate authorizations and billing codes
6-10 years of experience
Scheduled all in and outpatient surgery procedures.
- Obtain surgery authorizations after insurance company verification.
- Arrange Home Health Care if required.
- Communicated with patients regarding pre-operative procedures as needed.
- Ordered appropriate equipment required.
- Maintained surgery schedule and provided all information to Physician along with office and business meetings schedules.
0-5 years of experience
- Developed, maintained & analyzed schedules using Primavera, P3e/c (P5/ P6), for construction projects worth @ $500M of construction work annually for the 2nd Largest school district in the USA. Coordinated with the Program/Project/Cost Managers, Engineers, finance & stakeholders.
- Performed from time to time in Project Development/ Design Services/ Contracts Services in master planning, schedule development, tracking, updates, maintaining baselines, CPM schedule analysis, variance Analysis, EVMS analysis & trend forecasting for ETC/ EAC
- Reports like Progress, 4 wk rolling schedules, Variance, WIP etc, web-tool support with updates/ trouble-shooting, QA/QC Checks, Queries/ Reports through MS Access/ Oracle applications databases.
- Construction support – contractor project schedule oversight, schedule forecasting, CPM analysis, , schedule updates and update verification / validation.
0-5 years of experience
Schedule radiology exams for patients and health care providers by transcribing and signing orders in EPIC
- Provide exam preparation instructions, length of exam, and location (e.g. CT/CTAs, MRI/MRAs, Ultrasounds, mammography, DEXA, etc)
- Screen patient’s past medical history to ensure safety during the procedure and the correct equipment/room is being used
- Verify past clinical recommendations for mammography studies
- Coordinate remotely with radiology technicians for urgent procedures
- Confirm insurance participation and provide costs
0-5 years of experience
Successfully scheduled 60,000.00 FCC Turnaround
- Imputed Work orders and Job Steps into P-6
- Developed Manpower Hiring Plan
- Leveled Manpower in schedule
- Updated progress in schedule and leveled as needed
- Issue TA reports to Management
0-5 years of experience
Review accounts and files to update customer on status of treatment and procedures.
- Greet prospective customers, answer phones, and take payments.
- Schedule termite inspections and treatments. Plan daily routes for 12 technicians.
- Prepare CL-100 documents for real estate agents, lawyers, and banks.
- Notarize documents for management.
0-5 years of experience
Answer incoming calls and schedule patients with doctors and labs for various appointments and medical tests
- Take medication refill requests to be processed by the physicians and nurses
- Receptionist for Dr. Boyer and “keeper” of his schedule
- Mail new patient packets to patients
- Follow-up with patients on missed appointments
- Request patient records from other facilities and clinics
Production Scheduler Duties and Responsibilities
Although production schedulers can work in a variety of industries, these core duties remain consistent in most manufacturing settings:
Develop Production Schedules The primary responsibility of the production scheduler is determining daily, weekly, or monthly production activities based on a variety of factors. While developing a schedule, the production scheduler may examine work orders or customer requests, expected delivery dates, plant personnel and equipment capabilities, and inventory availability. The production scheduler then balances these elements to create an actionable and efficient production schedule.
Modify Production Schedules In addition to developing the initial manufacturing schedules, the production scheduler makes adjustments based on changing conditions within the manufacturing pipeline. For example, the production scheduler may have to shift processes due to equipment breakdowns or to compensate for delayed material deliveries. This aspect of the role requires excellent problem-solving skills and adaptability.
Manage Production Resources Production schedulers play an important role in managing resources, including employees, time, and physical inventories. While managing employees and timelines requires extensive familiarity with the company’s workforce and equipment capabilities, managing physical inventories frequently involves conducting visual and physical counts of inventory levels and parts to help inform schedule development.
Enhance Internal Processes The production scheduler identifies opportunities to improve the manufacturing or production process through more effective schedule management. In some cases, this can involve introducing lean manufacturing processes to get more done while using fewer resources and less personnel, while in other cases the production scheduler may shift processes to eliminate redundant work or combine activities that overlap.
Prepare Production Reports Production schedulers also prepare reports outlining production activities and effectiveness. They may provide these reports to plant managers or company leadership, depending on the size of the organization. These reports typically compare expected production levels to actual output, identify areas for improvement, and propose changes to internal processes to enhance production efficiency and support effective manufacturing processes.
Production Scheduler Skills and Qualifications
Production schedulers ensure that manufacturing activities are efficient and timely. Companies tend to hire candidates with inventory management or planning experience and the following skills:
- Mathematics – production schedulers should have strong math skills and be able to make precise calculations about material and staffing needs, production expectations, and manufacturing capabilities
- Planning and organization – this role requires excellent planning and organizational skills, as well as the ability to apply the principles of manufacturing resource planning to daily operations
- Team coordination – the production scheduler makes key decisions to balance personnel scheduling with inventory availability and delivery dates, so they need a talent for effectively coordinating team activities
- Process enhancement experience – production schedulers constantly seek to improve manufacturing processes and enhance efficiency, so some experience with process enhancement is helpful
- Problem-solving skills – this role frequently requires problem-solving skills, as production schedulers need to adapt schedules in response to material shortages, equipment failures, or changes in customer orders
- Communication skills – because the production scheduler works with manufacturing teams as well as administrative personnel and managers, they need strong written and verbal communication skills
Production Scheduler Education and Training
There are no formal education requirements for production schedulers, although some companies prefer to hire candidates with a bachelor’s degree. Applicants with experience in , inventory management, or planning will have an advantage when applying for production scheduler positions. There are some opportunities for on-the-job training in this role, especially as the production scheduler learns to use time- and cost-saving technologies and identifies opportunities to improve internal processes.
Production Scheduler Salary and Outlook
Both Glassdoor and PayScale have gathered salary data related to production schedulers. PayScale found that production schedulers earn $52,085 per year on average based on 1,582 reported salaries, while Glassdoor found that workers in this role earn an average annual salary of $57,507 based on 1,265 reported salaries. While the Bureau of Labor Statistics doesn’t provide employment outlook information for production schedulers, its findings do indicate that production jobs as a whole will decline 4 percent by 2026.
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Last edited by: Gabriela Barcenas, CPRW, Content Writer II -
Gabriela Barcenas
CPRW, Content Writer IIGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
