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Installation Manager Resume Samples
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6-10 years of experience
Developed, organized and standardized installation processes for in-vehicle GPS monitoring units and telematics networks. Created installation contracts and service level agreements for installer network. Designed specialized reports for tracking, metrics and capacity management.
- Directed 14 installation and field service representatives as well as 1,000 third-party vendors, ensuring standardized pricing and adherence to operational processes.
- Coordinated special projects for large customers – in one notable project, reduced planned 3-5 year installation period to 14 months.
- Instrumental in developing proprietary installation management software, including database for all account records.
- Established mutually beneficial relationships with third-party vendors and served as a Project Manager to coordinate project activities and ensure project milestones were met.
- [company name] Sales Champion, 2008 (Peer-nominated Sales Support Award).
- Managed human resource functions including interviewing, hiring, onboarding, and mid and end year performance reviews. Performed talent assessments to determine the strengths of each employee and potential career path to retain talent and ensure cost containment.
0-5 years of experience
Built and developed a world-class customer service and installation team that aggressively promoted and supported Pella brand in retail segment.
- Supervised 55 associates with 11 direct reports consisting of customer service department, field personnel, onsite pre-finish department and independent contractors.
- Oversaw hiring, performance evaluations and development of team members.
- Worked cross-functionally with Retail GM and Sales Management to develop and track installation and pre-finish margins, expenses for retail support, inventory turns, monthly AR ratio, installation completion percentages and customer satisfaction ratings.
- Met company goals of 45% install and pre-finish margins by negotiating pricing with subcontractors, managing parts inventory & distribution, and implementing a vendor scorecard for all contractors.
- Performed monthly audits to ensure that inventory turn goal was met each year.
- Exceeded business goals of 70% First Time Completion Installation and 85% Service First Time Completion each year.
- Planned and executed delivery process change that lowered company delivery charges by 15%.
- Developed an Installer Bonus Program that successfully increased Installation First Time Complete percent by six percent and Customer Service Ratings by 10%.
- Improved scheduling process for customer service representatives.
- Implemented new scheduling system (PSI) that decreased customer reschedules by 50%.
0-5 years of experience
Served as Change Manager through two company relocations, orchestrating major office and shop relocations as well as staff transitions, while continuing to operate at full capacity.
- Managed labor force across two departments of 46 field employees, as well as maintaining a cohesive flow of production by interacting with the warehouse department to have on hand what was needed, when it was needed.
- Maintained and leveraged relationships developed over time with vendors to maximize buying power and be competitive in the marketplace.
- Named chairperson for Safety committee began aggressive safety initiatives.
6-10 years of experience
Develop testing and Installation procedures for new RLP product. Purchase tooling necessary for testing and installation. Attending API 15S meetings to write new product standard.
- Developed installation and testing manuals for new product.
- Monitored testing and scheduled third party witness to verify testing to industry standards.
- Part of a team that developed Handbooks for Quality System and participated in ISO 9001 registration audit. Two years as Quality Manager for the system.
- Performed production acceptance testing.
- Train factory personnel to preform product testing.
- Trained installation crew on fittings and pipe installation
0-5 years of experience
- Coordinated highly motivated professionals during installation of in-home carpet, flooring and window treatments for the entire value stream including but not limited to sales, customers and installers
- Dispatched and supervised sixteen installation crews daily (forty five total employees) daily to jobsites in the greater Raleigh/Durham area
- Met with customers and resolved all outstanding issues to ensure unsurpassed satisfaction of installation and final product
- Provided daily and weekly performance reports on installation activities to executive level management
- Managed warehouse inventory, resulting in 98% of on time delivery and less then 1% inventory variance
0-5 years of experience
Established receiving and inventory control systems.
- Monitored excess inventory and reclassified based on project demand.
- Collaborated with engineering and manufacturing departments on project bill of materials/specifications.
- Facilitated product procurement and ensured quality while negotiating competitive pricing.
- Negotiated freight rates, coordinated delivery, and minimized costs by consolidating shipments.
- Implemented 3I Suggestion Process-Cost savings of $1.2M in FY 2010 and $400K in FY 2011.
- Leadership Award for successfully meeting and exceeding projected goals (December 2009).
0-5 years of experience
Contributed to company growth from $1 million in revenues to over $3.5 million
- Established collections procedures and reduced receivables by over 50%
- Office Manager: order all supplies, maintain equipment, develop procedures manual, handle day-to-day operations of office and warehouse, and maintain utilities
- Trained and supervised eight full-time employees plus several temporary helpers
- Extensive phone work performing customer service, scheduling installations, coordinating subcontractors, purchasing materials, and supporting sales staff
- Performed all accounting duties including AP, AR, Payroll, Journal entries, Bank reconciliations, Financial reports, Union reports, WC audits, and Sales Tax reports
- Inside Sales including quote preparation, follow-up, closing the sale, schedule installations, order material and subcontractors, prepare invoices, profitability reports and collections
0-5 years of experience
Hired and led up to 14 subcontract installers providing product installation services throughout Central Ohio
- Assigned and loaded each day’s scheduled installations
- Tracked all product installer chargebacks and checked weekly installer pay sheets for accuracy
- Ensured correct amount of materials was estimated by reviewing all hard-surface diagrams
- Determined appropriate amount of labor to be paid for each installation project
- Successfully resolved numerous issues from customers, installers and sales associates
0-5 years of experience
Responsible for quality installation of windows and doors to ensure attainment of product specifications and customer delivery requirements. Hired and trained installers.
- Improved functionality and effectiveness of the new computer system, databases, data tracking
- Chosen to inspect projects in all markets in a 3-state region.
- Audited and resolved data errors in corporate system.
- Authored process changes that improved installation techniques, forms, manuals, training programs, and standard operating procedures.
- Performed quality checks on all installation projects.
- Prepared data reports for the Director of Operations. Reviewed data reports for accuracy.
- Received numerous awards and recognitions based on superior performance ~ Most Completed Services
0-5 years of experience
Manage 32 installation crews for Tampa and Naples, Florida flooring markets.
- Oversee the installation of over 4600 floors each month to include Carpet, Hardwood, Laminate, Ceramic Tile, LVT and Vinyl in 2013.
- Averaged $1.7 million dollars of floors installed each month in 2013.
- Actively managed installation process with a heavy focus on customer experience, improving customer satisfaction scores from 78.1% approval rating to 84.1% over the past year.
- Select and train quality installers, ensuring compliance with industry standards, and customer satisfaction are always forefront.
- Awarded runner up most improved market in 2012 out of 44 total markets.
- Acts as General Manager in his absence.
0-5 years of experience
Lead consultant for customers, contractors and transportation contractors in the pre-construction phase of wind turbine projects
- Created construction schedules, maintained budget and supervised team of twenty to one hundred employees and contractors
- Responsible for client relationships regarding project status, schedule and budget
- Finalized all lift plans and crane pad constructions before putting into action
- Led a team of 10 employees in designing the Wind Turbine assembly manuals for the United States which led to assignment of new prototypes
- Selected as the certified personnel for the United States region overseeing all field training of Siemens technicians and contractors in the United States
- Selected as representative for field management and personnel at United States Safety in Wind Conference
- Lead field manager for new prototype turbine 2.3 101 donated to NREL and the United States Department of Energy for feasibility study
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Installation Manager
Last edited by: Gabriela Barcenas, CONTENT STRATEGIST -
Gabriela Barcenas
CONTENT STRATEGISTGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
