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Regional Service Manager Resume Samples
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0-5 years of experience
Managed up to 14 technicians covering a two state region to include 100 customers and over 1000 units.
- Reviewed daily activities, RO reports, Payroll and payroll reports, Telogis/GPS reports, Sales reports, Inventory reports, Fleet utilization reports, Technician efficiency reports, PM currency reports, PM Compliance reports, Safety audits, Quality inspections.
- Duties also included; safety training, updating fleet specifications and requirements, visiting customers and ensuring their satisfaction and needs are being met.
- Attended customer drivers meetings and provided training.
- Recruited and on-boarded technicians, procuring needed tooling and equipment
- Met with vendors and established solid relationships.
- Trained technicians on how to be the most efficient in their billing vs. their payroll.
0-5 years of experience
- Effectively managed the Gulf Coast Region consisting of 11 Field Engineers located across 4 states.
- Delivered 100% on Key Performance Indicators for the Gulf Coast Region during 2015 & 2016.
- Achieved top honors as the highest performing region in the 1st and 2nd year as a Regional Service Manager.
- Effectively partnered cross-functionally to implement process improvements for FE feedback standardization at a global level (SOP 50385).
- Partnered with the training department to outline and deliver Core Training for new Field Engineers.
- Delivered the highest First Time Fix rates nationally during 2015 & 2016.
- Partnered with the Regional Sales Manager to identify “at risk” business. Developed service strategies and provided management oversight to the local service teams to ensure over-delivery on service expectations.
- Implemented a regional parts stocking strategy that delivered the highest RSPL adherence in the nation. This included routine stocking of “R” parts in trunk stock in lieu of new builds. Regional parts usage was below goal for 2015 & 2016.
- Partnered with the Sales team to deliver Executive Business Reviews and provided service presentations during experience center visits.
- Evaluated opportunities to reduce parts cost and partnered with service analytics to drive validation of a less expensive ProVue Syringe. When implemented this will save the organization approximately $250,000.
6-10 years of experience
- Directly responsible for the operation and P&L for 8 Midwest territories, which consist of 8 service managers and 61 service technicians, installers, & admin support. $16M Revenues $7M Expenses
- Established relationships and became the main service contact for the regional major account customers such as Speedway, Holiday, Mills Fleet Farm, and SuperAmerica.
- Analyzed financials and worked closely with service managers and sales managers to insure all accounts are operating efficiently and profitable.
- Create and implement action plans related to all business operations in the region
0-5 years of experience
- Regional Manager over TN, AL, FL, GA, MS and AR. Responsible for overall P&L, development and budget for the territory.
- Responsible for organic growth and new Business Development for the region. Making sales calls
- Manage, mentor and inspire 15 Field Service Technicians engaged in repairing and maintaining
- Hire, train and evaluate staff; counsel employees to correct deficiencies.
- Establish employee safety performance goals and conduct safety meetings.
- Developed, implemented, and maintained a cost efficient inventory program to ensure turnover of inventory and minimize loss, which includes materials, supplies, tools, and equipment.
0-5 years of experience
- Assisted in the implementation of the “new client assessment form” to ensure equipment forecast were accurate and cost effective.
- Reduced service represenatative turnover from 53% to 22% in 2015 by encouraging teamwork and a “we”, “us” “total team” mentality.
- Responsible for the planning and conducting of quarterly business reviews with store managers that included training goals, service representative performance and food safety compliance.
- Received recognition for the lowest turnover in the East Coast region in 2015.
- Ensured delivery of superior customer service to retail clients.
- Effectively handled all customer-related isssues.
- Directed and supervised 10 employees and managed weekly route schedules, ensuring balance distribution of labor for each client.
- Trusted in hiring of new employees and in providing comprehensive training to ensure maximum productivity of staff.
- Trained store personnel on the proper use of chemicals, equipment, cleaning procedures, etc.
- Conducted monthly food safety assessments in retail establishments to ensure best food safety practices
0-5 years of experience
Plan and coordinate all activities for West Region (AZ, UT, CO, NM, and Southern NV).
- Provide day-to-day management and supervision to a multi-site territory toward accomplishing regional goals.
- Responsible for quality and workmanship standards for installations, de-installations, maintenance, and other processes to ensure reliable performance of NeverLost equipment.
- Maintains customer relations on an operational and management level.
- Responsible for recruitment and retention of employees, payroll, time off requests, and other managerial responsibilities.
0-5 years of experience
- United States Army/8yrs
- Heartland Medical/ Regional Service Manager
- Arkansas Nuclear One/Iron worker
- South Western Energy (SWN) Well Testing Lead Operator in both the Fayetteville Shale & Marcellus Shale
- CDI Construction- Construction Foreman
0-5 years of experience
- Currently managing and directing a 4 state region of Field Service Technicians.
- Evaluating performance metrics for processes, people and systems and implementing successful solutions.
- Responsible for workload balancing which includes training, vacations, and all other non customer activities.
- Responsible for personnel reviews, staffing, and assignments.
- Responsible for approval of reimbursement expenses, mileage reimbursement, and payroll hours.
- Interfacing with Client Management to ensure Customer Satisfaction
6-10 years of experience
- Directly responsible for maintaining OKC office, reporting directly to Corporate.
- Maintain Service budget to reach Company related goals, while optimizing Customer satisfaction.
- Manage Service Techs, maintaining SLA and Preventative Maintenance Schedule for Central and East US.
- Maintain and control inventory in Territory office as well as managing techs inventories.
- Maintain strong knowledge of all company products, accessories, and service features.
- Nationally Specialized, certified, and trained on NCR Self Checkouts. With being certified I train within the company, techs to service and support the Self Checkouts.
- I was responsible for keeping company and technician licenses up-to-date with multiple State Department of Agriculture for scale certification and with Oklahoma Department of Labor for CCTV (Also licensed as a CCTV Manager).
- Assisted with and Responsible for Company’s Main software system, E-Automate and Remote Tech. Also wrote help documents to teach and train other users.
0-5 years of experience
- Provide property owners and managers an inspection report of their property.
- Identify possible safety concerns.
- Provide proposals to repair hazards and schedule the crew.
- Hire and train staff.
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[Regional Service Manager]
Last edited by: Gabriela Barcenas, CPRW, Content Writer II -
Gabriela Barcenas
CPRW, Content Writer IIGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
