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Additional Maintenance Resume Samples
Telephone Technician Resume Samples
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10+ years of experience
Managed daily maintenance, moves, adds, and changes for internal communications group on multiple campuses, utilizing multiple PBX’s, such as a GTD-4600, NEC-2400, and Nortel Meridian 1 PBX telephone systems.
- Enhanced the features of the GTD-4600 telephone system. through installation and maintenance of 1A2 key systems.
- Provided campuses’ 2000 customers the ability to receive voice messages while away from desk, by Installing Octel voicemail boxes.
- Improved the speed and efficiency of daily trouble shooting and installations throughout the campus by maintaining accurate Access database showing equipment, lines and hookups in each office on the campus.
- Saved the company thousands of dollars by reducing reliance on contracted labor by installing telephone and Ethernet cabling to campus offices.
- Hired on directly by [company name] (from Contractor status 1984-1986) and eventually promoted to Senior Telephone Technician.
- Managed project to decommission GTD-4600 at large customer site, reusing the spare parts to add additional life to aged system at [company name].
0-5 years of experience
Installed support and maintain maintenance of Voice Networking including inter-company calls and local Central Office T1’s.
- Supported the development of process changes through identification of functional design specifications and business requirements and performed other responsibilities and duties as assigned.
- Completed work requests related to business products that included the adding, moving, reprogramming, outing of telephones and equipment.
- Analyzed and completed 5 residential repairs to telephones, modems and cable equipment daily.
- Logged and tracked calls using problem management database, and maintained history records and related problem documentations.
0-5 years of experience
Performed installation, trouble shooting and repair of telephone and voice mail systems, including Comdial, Norstar, and Lucent.
- Performed moves, adds and changes to PBX and voice mail systems.
- Functioned as primary inter-face while on site, insuring installation was completed in accordance with customer specifications, on time, and within budget.
- Developed, managed customer relationships and accounts, closed business. Accounts included Cingular wireless.
- Provided customer support regarding the purchase of additional telecommunications services.
- Trained new technicians the proper way to install, terminate and test cat3, cat5e, cat6 and fiber optic cable.
- Provided direction to a team of 2-4 Communications Technicians for the timely installation of voice and data cable at customer sites.
- Reported to Regional Director (RCDD).
0-5 years of experience
Customer support of telephone and computer systems using problem analysis and troubleshooting techniques
- Cable installation and termination of Ethernet networks, telephones, coaxial cable and fiber optics
- Analyzed active work requests and prioritized them based on the severity of the problem or request
- Provided support and repaired for telephone equipment, including digital and analog key PBX systems as needed
0-5 years of experience
Assisted hotel guests in troubleshooting broadband, computer and telephone connection issues and concerns by providing immediate response.
- Successfully installed high speed internet and telephone lines for pre-arranged large convention meetings to customer specifications.
- Provided complete customer satisfaction by acting as immediate applications support in addition to contacting relevant IT service to resolve VPN connection and firewall issues.
- Resolved issues with workstations, scheduled updates and installations for the entire hotel and network infrastructure.
0-5 years of experience
Installed and performed preventative and on-call maintenance on telephone equipment.
- Performed regular inspection checks on residential and commercial customers.
- Maintained detailed records on repairs and installation activities.
- Coordinated and fulfilled service requests for installation, relocation, repair, and maintenance with vendors and contractors.
- Installed and troubleshoot inside wiring for residential and commercial customers.
6-10 years of experience
Received orders to install new clients, disconnected and reconnected clients to the telephone system
- Generated orders through the computer system to connect special facilities such as DSL MULTIPLEXOR LINES ( E-11, E-4)and PCM
- Changed circuits at the Main Exchange
- Assisted technicians from the field by testing continuity of the primary pair verifying, repairing or switching the primary pair faults at the Main Exchange
- Maintained the cable and pair and updating the information in the system
- Attended the Main Frame Exchange at various Remote Areas (Installing and repairing primary pairs)
0-5 years of experience
Read, interpreted, and applied circuit diagrams and schematics symbols to provide proper testing of equipment. Measured voltage, resistance, and current in series-parallel circuits.
- Troubleshot, diagnosed, and located malfunctions. Replaced parts, rewired equipment, and interconnected components.
- Supervised / Trained technicians on job duties resulting in a more efficient operation.
- Supervised / Trained technicians on proper techniques of troubleshooting and repairing of Central Office Equipment.
- Trained technicians on the proper maintenance of records and preparation of work orders.
6-10 years of experience
- Increased customer satisfaction by 68% and reduced unnecessary secondary dispatches 47% by reorganizing Installation Complaint Desk procedures and retraining personnel on more effective methods
- Initiated and introduced customers to new ideas which increased sales and service satisfaction through innovative use of new technologies
- Mastered large computer systems for reporting, tracking, and line testing
- In field telephone installation and repair, customer service and sales
0-5 years of experience
Tested and installed over 10,000 VOIP phones for VCU University and MCV hospital in Richmond Va.
- Map out and documented all voice and data connections.
- Converted all the ISDN phones to the new Avaya phone system. Cross connected all digital voice sets.
- Trained all other technicians. Independently performed and coordinated all cutovers.
- Experienced in CCTV and video.
0-5 years of experience
Explained equipment usage and procedures on repair of operating systems of iPhones, [company name].
- Working with MAC computers operating systems ie: Leopard, Snowleopard, Lion, and Mountain Lion
- Working with windows operating systems ie: Windows XP, Vista, 7, and 8.
- Quickly and correctly diagnosing the problem to ensure the most expideous repair of the product.
- Installed updated software and programs that maintained existing software and fixing bugs in the system.
- Maintained 100% customer satisfactions for the months of December and January
0-5 years of experience
CAT5/CAT3/CAT6 telephone installations including 66, 110 punch-downs and terminations.
- Installation and troubleshooting of the phones and all related equipment at Department of Energy HQ in Washington, DC.
- Running new Cat5 and Cat6 cables for Lan and Voice systems in the building at DOE.
- Installing Cross-connect wires from new and old LENS to their respective house pairs on the frame and soldering all connections.
- Supported the Telephone Switch Upgrade from MSL100 (Meridian Software load 100) to CS2100 (Communications Server 2100) by troubleshooting problems with existing voice lines in the building.
- Support Voice installation/troubleshooting in two off-site buildings at Lefant Plaza and three in Germantown, MD as the need arises.
- Supported the onsite cable team with trouble-tickets, installing/terminating and testing CAT5e cables for customers and other needs as they arose, IE running new lines for newly built areas and or fixing existing lines for customer use.
6-10 years of experience
Implemented technician processes with strong verbal communication skills
- Educated customers on systemized features and functionality
- Assembled and repaired home entertainment equipment
- Maintained electronics, components and semi-conductors
- Accomplished daily tasks with calculated knowledge and skills
- Installed and repaired cable and telephone wires
0-5 years of experience
Installed, sustained and serviced telephone systems including electromechanical, electronic key and PBX types.
- Interfaced with intercom units, paging systems, computers, fax machines, two-way radios, external lights, and audio alert devices.
- Worked independently as well as in coordinated installation teams.
- Provided training and working knowledge of systems to junior technicians.
0-5 years of experience
Installed, terminated and tested category 5 (data) wiring.
- Climbed poles to install and repair outside service lines.
- Identified problems, diagnosed causes and determined corrective actions.
- Repaired cables, laid out plans for new equipment and estimated material required.
10+ years of experience
Corporate home office for continental United States
- â—¦ Full charge of moving, adding & changing 900 internal telephone lines
- â—¦ Full charge of monthly charges to departments for phone equipment/usage
- â—¦ Created spreadsheet to show phone locations within building, aiding others when necessary
- Reduced overdue A/P from $310k to $0 in first 8 months
- Implemented spreadsheet used in preparing daily general ledger entries
- Created & implemented inventory accounting system
0-5 years of experience
Supervision of eleven digital switching technicians
- Provided mentoring and training as needed
- Provided duty assignments to switching technicians
- Performed advanced level troubleshooting on the digital telephony switching system
- Developed and administered performance dimension reports
- Held quarterly feedback sessions with switch technicians
- Implementation of all adds, moves and changes to the central telephone office
- Anticipated and resolved conflicts and problems and recommended solutions to management
6-10 years of experience
responsible for maintaining data network operations between Rail Control Centers, Network Operation and Command Centers, substations and essential equipment locations.
- Install, repair and maintain intrusion and fire alarm systems, CCTV systems, high speed data networks (T-1, T-6, Fiber Optics)
- Oversee installation of fire suppression systems; troubleshoot and test the systems
- Manage contractors throughout installation of specialized equipment to ensure they adhere to specific guidelines and codes dictated by the Transit Authority
- Provide immediate, reactive repair and maintenance of all emergency systems throughout the boroughs
0-5 years of experience
Completed troubleshooting on problems with internal dial tone, voice data cabling, and NEC phone systems (Aspire, Aspire S, I-series, some Onyx)
- NEC Factory certified installer of the NEC Aspire Telephone system and related CTL voice mail systems.
- Programmed ACD, VOIP, Phone system networking, NEC Soft Phones
- Installed NEC Call Analyst software.
- Performed site surveys to ascertain customer needs for cabling, or phone system requirements.
0-5 years of experience
Installation, termination and repair of single mode and multi-mode fiber optics, copper, coaxial cables and voice and data cables
- Installation and termination of 66 and 110 blocks
- New cable installations from building to building by trenching with ditch witch, and backhoe and laying conduit with pull string through manhole system
- Installation of fiber and copper patch panels, distribution frames, and rack systems
- Read and interpret blueprints and relocating of phone numbers to new stations
0-5 years of experience
Telephone Tech/ Building Maintenance (NPDC)
- Installed and repaired telephone wiring, cables, switches, routers and equipment for telephone system.
- upgrading both Classified and Unclassified networks
- Installed and updated software or programs that maintain telephone system.
- Perform tests to verify that the newly installed equipment functions properly.
- Provided back up support to the Video Conference Coordinator when required and conducted multiple video conferences.
- Work with Executone, Inter-Tel versions 7.0 and 8.0 and Nortel 8600 phone systems for the US Navy.
- Coordinate self-help projects, DRMO pick-up and maintained building key log.
0-5 years of experience
Pulled cable feed in commercial and residential buildings
- Planned, surveyed and estimated job assignments
- Performed vehicle maintenance
- Spliced cables, built entry-phone cables, repaired and installed aerial & burial drops
- Prepared reports and made necessary recommendations
6-10 years of experience
Advanced telecommunications structured wiring skills of running cable, punch downs and cross-connects.
- Knowledge of telecommunications and data network cabling, connectivity, installation, and testing procedures.
- Toshiba Certified Certification on Strata IVP8, Strata IES 32, ACD, CIX, CTX, and DK Systems.
- Installation of T-1, PRI, IP phones and SIP trunks.
- Training customers on all Toshiba voice mail and phone system.
0-5 years of experience
- Managed a 4 man team to renovate and streamline telephone communications.
- Planned and executed circuit card telephone upgrade to Voice over Internet Protocol telephones.
- Maintained a Meridian 61C / Avaya CS1000M telephone system.
- Repaired Meridian Mail voicemail system.
- Upgraded Meridian Mail voicemail system to Nortel CallPilot.
- Installed and troubleshot copper and fiber optic cable.
- Maintained and administered Cisco Call Manager and Unity Voicemail systems.
- Top Secret / Sensitive Compartmentalized Information Security Clearance
0-5 years of experience
Installed cables and telephone systems for new office building for MHMRA. Ensured customer satisfaction by providing highest quality products by ensuring all equipment was properly installed and working correctly.
- Maintained the Fujitsu F9600. Ordered the correct circuit cards.
- Maintained the wiring of the mother board on the F 9600.Switched phone user via tip and ring wire.
- Fabricated own wire diagrams to maintain multiple locations.
- Certified in the 3Com Voice over Internet Protocol system.
- Maintained inventory of correct circuit
0-5 years of experience
- Integrated and installed phone systems.
- Installed voice, coaxial, data cabling, data patch panels and punch down to 110 and 66 blocks.
- Operated scissor lifts for major cable installations.
- Followed proper schematic wiring diagrams and hook-up procedures.
- Interacted with customers on projects plans and site surveys.
- Managed and supervised a crew of three technicians.
10+ years of experience
Installed cables such as Cat5, Cat5e, Cat6, RG6, RG59,25, 50, 100,200 and fiber optic cables.
- Termination of 66 block, 110 block, RJ21x, and all size patch panels- RJ-11, RJ-45, Krone.
- Installed phone systems such as Norstar, Partner, Merlin, and Legend.
- Service calls to homes and office spaces.
- Installed cameras and camera systems.
- Termination of Cat3, Cat5, Cat5e, Cat6, 25, 50, 100, and 200 pair cables.
- Expertise in wiring and troubleshooting.
0-5 years of experience
- Laid telephone cables from central terminal office to operational areas
- Performed minor carpentry in conjunction with repair work
- Installed, serviced, repaired, and maintained telephone lines
- Trouble-shoot and diagnose telephone line problems
- Daily customer interface to resolve line problems
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Telephone Technician
Last edited by: Gabriela Barcenas, CONTENT STRATEGIST -
Gabriela Barcenas
CONTENT STRATEGISTGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
