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6-10 years of experience
Responsible for all aspects of managing 358 and 474 unit communities under renovations
- Prepared the properties for successful sale
- Increased NOI and Revenue by 8 to 12 % year over year
- Reduce delinquency from 8% at take over to 1 to 2% on average year over year
- Maintained occupancy at or above 95% while renewing leases at an average of 8 to 15% increases
- Awarded Berkshire Property of the Year 2009
- Awarded Berkshire Consistency of Operations 2012
0-5 years of experience
Increased occupancy from 75% and stabilized property at 93% occupied in just over six months
- Increased total income by 10%
- Ensured compliance of Tax Credit files for move-in and recertification and Section 8
- Full budgetary responsibilities and creation of an annual community business plan
- Analyzed and evaluated the marketing programs and provided input and recommendations to the Marketing Director
0-5 years of experience
Responsible for the direct supervision of 8 employees
- Managed 1.5 Million Renovation; constant vendor/contractor communication pertaining to billing, work scheduling and property relations
- Successfully reduced and maintained delinquency under 1%
- Reduced bad debt from 4.4% to 0.8%
- Budget preparation, development & implementation, financial reports, variance reports, reforecast, AP & AR
- Effectively supervised and coordinated leasing and maintenance team and all activities
0-5 years of experience
Created and executed integrated social media strategies, including engagement, community management, and campaign ideation and execution.
- Grew a beauty brand community of 10,000 fans to 30,000 in one month through a targeted cause marketing social media campaign.
- Tracked and analyzed brand and competitor data to create weekly and monthly reports that verify success of engagement, outreach and campaigns.
- Monitored campaign performance using Radian6, Simply Measured, Context Optional, Sysomos, Curalate, HootSuite, Facebook Insights, Google Analytics and Bit.ly.
- Assessed social media marketing strategies to determine rate of return. Identified and tapped into new channels to optimize ROI and fuel revenue growth.
- Clients included: Clarisonic, Ultherapy, Windstar cruises, and Hartz pet products
0-5 years of experience
Increased effective rent 6%, while reducing exposure 3%.
- Increased and stabilized occupancy and trend by 3%, achieving positive NOI results.
- Reduced average make-ready days from 20 to 10 through effective staffing and mentoring.
- Prepared and successfully managed annual budget.
- Award winning expense projection.
10+ years of experience
General management of 216-unit apartment community in a competitive housing market.
- Hired, trained and coached staff to meet both customer service and financial goals.
- Directed, analyzed and forecasted sales efforts to meet or exceed revenue goals including community outreach.
- Coordinated resident retention efforts and staff development to drive customer satisfaction and service.
- Streamlined and oversaw contracted services to ensure work quality met or exceeded expectations.
0-5 years of experience
Assisted with collecting rental payments and delinquencies to post in computer system.
- Communicated with Property Manager regarding accuracy of invoices received; that purchase orders are attached and invoices are coded correctly, according to company procedures.
- Ensured that all proper and legal documents are received, current, accurately verified and entered into the computer from new vendors, prior to payment being processed.
- Resolved tenant(s) requests, concerns and/or complaints in a timely and courteous manner.
- Assisted management by being a stand in when not available.
- Processed work orders and monitored direction of property maintenance operations to ensure compliance with company standards.
0-5 years of experience
Manage residential, two-phase, 412 unit community, with 10 employees, and several vendor crews
- Successfully coordinated over 188 unit turns between May 2014 – October 2014
- A/P Diligence – Achieved paying over $50,000 in past due invoices from previous management
- Developed successful team by coaching, counseling, and hiring strong teammates.
- Managed renovations project coordinating and overseeing vendors, schedules, and ordering packages.
- Created two budgets for 2015
- Create and manage purchase orders and accounts payables within budget
- Brought properties up from 82% and 84% leased up to an average of 92% and 96% leased
0-5 years of experience
Managed after foreclosure, servicing distressed property, preparing for sell which took place in August.
- Organized and completed over $300,000 in capital improvements preparing for sell of community.
- Successfully organized and completed student turnkey.
- Handled accounts payable, payroll, and monthly reports/financials.
- Provided professional management to current residents as needed such as entering work orders.
- Increased resident renewals to 61%.
- Described community to its fullest potential, provided tours, and signed leases.
0-5 years of experience
Managed daily operation of 611-unit manufactured home community, including management of 22-person staff.
- Collected monthly rental fees, late fees, and deposits; pursued delinquent rents and performed evictions according to state and local laws.
- Hired, trained, motivated and sometimes disciplined staff (maintenance, office, and sales personnel).
- Entered and retrieved data in comprehensive database and management software system.
- Oversaw refurbishment and make-ready process, hiring outside contractors when necessary.
- Negotiated contracts for HVAC and plumbing installation and service, saving company $100K.
0-5 years of experience
- Successfully raised occupancy from 78% to 95% in 5 months for a 300 unit tax credit community
- Recruited, trained and motivated a dynamic professional and efficient team of 7 members
- Resolved challenges with residents, vendors and employee’s in an immediate and proactive manner
- Developed annual budgets and monthly profit and loss statements
- Directed monthly resident social activities
0-5 years of experience
Created audience building and engagement boosting content on Facebook, Twitter, Google+,
Pinterest, and Instagram for over 20 clients
- Provided customer support to fans on all social media platforms
- Researched trending topics and updated editorial calendars for each client
- Planned and executed campaigns for contests and events through social media
- Social Media Campaign – 12 Weeks of Holiday Giveaways Facebook Contest
- Social Media Achievements
6-10 years of experience
- Managed all operations of a $8M annual revenue budget; controlled expenses and maximized revenue
- Collect, balanced and managed rent accounts receivable for a 588 unit community, maintaining AR under 2% each month
- Facilitated up to 35 move-outs per month, ensuring that accurate deposit were returned and appropriate charges assessed
- Office manger duties including purchasing, accounts payable, inventory and stock control, scheduling staff, approving payroll hours; Proficient in all Microsoft Office Suites including Word, Power Point and Excel
- Assisted in all training of new hires, including sales and standards of execution
- Resident relations which included renewal pricing negotiation, handling complaints, maintenance requests, follow up and conflict resolution
0-5 years of experience
Responsible for all phases of property management from A/P and A/R to collecting and processing rent of a 238 unit property.
- Drafted annual budgets and presented semi-annual presentations.
- Responsible for all weekly and monthly reports.
- Oversaw the day to day duties of the maintenance team.
- Directly recruited and trained staff for multiple properties, processed payroll, and completed employee reviews.
- Reviewed all legal filings and processed evictions as well as security deposit returns.
- Assisted in all aspects of leasing.
- Successfully maintained a low delinquency.
- Maintained a 100% occupancy rate.
0-5 years of experience
Managed and oversaw operations, maintenance, administration, and improvement of commercial, industrial, or residential properties.
- Planned, scheduled, and coordinated general maintenance, major repairs, and remodeling or construction projects for commercial or residential properties.
- Directed collection of monthly assessments, rental fees, and deposits and payment of insurance premiums, mortgage, taxes, and incurred operating expenses.
- Acted as liaisons between on-site managers or tenants and owners.
- Met with prospective tenants to show properties, explain terms of occupancy, and provide information about local areas.
- Marketed vacant space to prospective tenants through leasing agents, advertising.
- Prepared detailed budgets and financial reports for properties.
- Maintained records of sales, rental or usage activity, special permits issued maintenance and operating costs, or property availability.
- Directed and coordinated the activities of staff and contract personnel
0-5 years of experience
Produce various financial analytical reports, practicability reports of potential property achievements and capital developments.
- Soliciting and evaluating bids for contract services
- Making recommendations for renewal and/or termination of vendor contracts
- Submitting weekly payroll documents, required financial and occupancy reports
- Maintained a high occupancy from 63% to 87% within 90 days
- Managed budget income $71,000 to $99,000.
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[Community Manager]
Last edited by: Gabriela Barcenas, CPRW, Content Writer II -
Gabriela Barcenas
CPRW, Content Writer IIGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
