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0-5 years of experience
Coordinated and delivered timely, efficient, productive and revenue generating business solutions for selected partners (Ace Hardware, iRobot, Dollar General, Toys R Us). Assisted GSI partners in merchandising product hierarchy setup, modification and taxation coding. Implemented price feeds on the live webstore and future events to achieve sales expectations. Provided support in troubleshooting, maintaining and enhancing existing and future pricing tools. Created, tested and validated website promotions and assisted in content management. Served as Remote Tools account administrator for setup, revision and monitoring of partner accounts. Formatted and uploaded product images using Photoshop.
- Successfully collaborated with Tech Support to create partner price event upload process into JDA mainframe. Substantially reduced errors from manual keying, improved efficiency and turnaround time.
- Trained and launched GSI EU support team on JDA price event creation upload process.
- Effectively assisted high profile partners with timed peak sales price events; increased sales 116% and 52% over prior year.
0-5 years of experience
Managed and mentored the employee responsible for the development and maintenance of all company and client websites, including maintaining security updates for websites, enforcing coding standards and quality assurance. Built and maintained strong relationships to create and deliver solutions to client needs. Provided strategic planning for departmental goals, identifying areas to improve quality and efficiencies. Ensured best practices are followed and provided guidance or assistance when necessary. Developed departmental budget, work goals, measurements and training requirements necessary to provide both profitable and quality service to clients, as well as a growth path for employees.
- Supervised the activities of one employee, overseeing the changes on the front-end website.
- Streamlined the development of a new website, performing the activities of a graphic designer, coder and deployment operator.
- Planned and controlled the Social Media, Search Engine Marketing and Search Engine Optimization of the company.
0-5 years of experience
Managed web content and email campaigns, and tracked analytics for Bas Bleu online catalog. Created a strategy and managed social media for eight other online catalogs (What on Earth, Signals, Wireless, Floriana, Art & Artifact, Catalog Classics, New Forty, Support Plus.)
- Assured all copy was SEO friendly and engaging for consumers.
- Grew social media audience to more than 30,000 likes and followers on Facebook.
- Consistently achieved 5% to 20% click-through rate on email campaigns.
0-5 years of experience
- Extensive use of Unix/Linux systems administration, DB2 SQL, task prioritization, written and verbal communication, and analytical skill sets.
- Monitored and supported a batch job environment of 3,000 jobs in Control-M, mostly Unix/Linux shell scripts which contained both code and DB2 SQL statements.
- Provided ad hoc updates to Unix/Linux shell scripts and DB2 SQL statements, based on analyzing script and database performance real time.
- Monitored and analyzed website performance using real time monitoring tools.
- Provided business and technical communication to relevant stakeholders, including issue summaries and my ideas for potential solutions.
0-5 years of experience
- Optimize time management process by prioritizing profitable items for data input
- Work with the programming team to improve the internal system for optimal efficiency
- Recommend process improvements to executive leadership
- Train new employees on effective data entry techniques
- Communicate with vendors for accurate product information, upcoming products, and pricing policies
- Manage data entry and reporting on over 600 products per month
6-10 years of experience
- Manage and maintain 4 Magento and Shopify websites: GoldenEdibles.com – ChocolateCoveredCompany.com – IncredibleBerries.com – Indulged.com.
- Manage end-to-end order management processes using ShipWorks, ReadyShipper, and ShipStation, as well as vendor portals such as VendorNet and CommerceHub.
- Analyze and interpret data from shipping systems.
- Run daily reports to measure company performance.
- Manage product data feeds in Google Merchant.
- Assist with implementation and maintenance of ERP system.
- Manage email campaigns using Benchmark and Active Campaign.
- Maintain computer systems and provide technical support.
0-5 years of experience
- Identifies opportunities to reduce friction during the browse-to-purchase customer journey.
- Partners with User Experience Teams to develop enhanced customer experiences.
- Continual recognition as being a strong vocal customer for end-user advocacy.
- Serves as the primary liaison for members of the support services team; work in partnership to manage execution of support-related tasks (training, safety awareness, production planning).
- Develops and manages End-User Testing Strategies to identify failures throughout the user experience.
- Partners with Analytics Teams to utilized collected data to drive assumptions, recommendations for reporting of results.
- Solves complex Business hindrances with simple, industry-leading experience and design solutions.
- Contributes to the improvement of the customer experience of applications, products and processes across the Belk organization.
- Stays abreast of emerging industry trends and the competitive landscape to provide insight on improving website/app functionality and end-user experiences.
- Conceptualize best-in-class digital experiences to document the connected relationship between touch point and the full end-user experience.
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Ecommerce Analyst
Last edited by: Gabriela Barcenas, CONTENT STRATEGIST -
Gabriela Barcenas
CONTENT STRATEGISTGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
