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0-5 years of experience
Developed product construct and procedures that helped advance Sales’ knowledge of the product.
- Added new federal programs that represent 41% of the current revenue.
- Assessed client requirements, prepared business cases and reviewed requirement documents.
- Worked with various teams in addressing challenging client expectations during platform conversion.
- Reduced implementation cost by 37%. Eliminated several manual processes.
- Improved implementation process to ensure products are accurately implemented and in compliance.
- Developed product sales tools including presentations, training CDs and user guides.
0-5 years of experience
Re-vamped the ICB process, making it much more streamlined, giving time back to everyone as well as getting answers faster back to sales.
- Developed and manage new process to facilitate one-off orders that allows tracking to identify product standardization, increasing order velocity.
- Train Sales engineers in the intricacies of our quoting system and product catalog.
- Streamlined quoting tool in order to create a better customer experience and create product level revenue reporting.
- Provided sales support to increase client base and maximize profit
- Conduct market research and market interviews to provide market data in support of Company Road Map initiatives as well as research for future product and development initiatives.
- Lead, planned and coordinated a successful customer summit in Dallas, Texas.
- Created Hosting Culture Crew to increase company morale and generate positive company PR resulting in a feature story in the Denver Post in September.
0-5 years of experience
Prioritized strategic roadmap for data acquisition product to process member files securely for 11 products and 600+ clients. Led two firm initiatives to analyze data to increase client renewals.
- Delivered, demonstrated and marketed value of 15 planned releases in 2014. Releases decreased average processing time by 30 hours daily and onboarded two new products
- Designed measurement system to track performance bottlenecks and give insight for roadmap decisions. Metric work led team to reduce file registration time by 99%
- Created and implemented infrastructure and process for capturing site utilization analytics of 18 Performance Technology products using Google Analytics across all verticals and functions
- Prioritized backlog for six products/projects, performing product management duties
- Coordinated merge of two user management systems to support firm goal of a SSO solution
- Planned and executed three 24-hour competitions, activities surfaced 75+ innovative ideas. Served as a judge in firm-wide, 300+ participant innovation competition
0-5 years of experience
Managed entire product lifecycle of a student information system software; achieved a 20 % revenue increase
- Gathered product requirements for enhancement of existing software offerings
- Managed product roadmaps, scope and timelines for product lifecycle
- Organized and led interdepartmental strategic planning sessions to set project milestones and allocate resources
- Conducted market research to identify competitors, target market and market trends
- Documented functional and business requirements in collaboration with the product development team
0-5 years of experience
Analyzed results on fraud model and published results for use by various stake holders on weekly and monthly basis.
- Performed data transformation using SAS and SQL to map selected major cities to loss experience data for fraud analysis.
- Analyzed loss ratio relativity, 90 days attrition and PD frequency relativities on selected major cities to identify impact on our business and made recommendations to management.
- Analyzed model performance on the variables in our fraud model to see the ones with the most impact on identifying potential fraudulent shoppers before they attempt to buy policies.
- Monitors individual state performance on new fraud model implemented and communicate results highlighting any variances observed against the proposed results.
- Wrote business requirements on Confirmation Fraud Process for IT team and provided regular assistant to the team during the report development and implementation.
- Regularly working on ad hoc requests from internal clients.
0-5 years of experience
Coordinated communication between all teams and business stakeholders through all aspects of the projects
- Educated the clients about the new True Machine Intelligence ability of nLive and nLive core technologies to pinpoint root causes, predict impending problems, and uncover hidden profit opportunities, based on network traffic flow
- Defined milestones, deliverables and communicated project scope, requirements
- Acted as liaison between clients and technical teams
- Identified and managed all the stakeholders to gather requirements for next generation cloud version
- Developed communication plan and improved team collaboration between onsite and offshore teams
0-5 years of experience
Identified $36,000 monthly loss in revenue through process issues and bill reconciliations. Instituted monthly reconciliations to reduce loss and correct operational processes
- Instituted ad-hoc reporting using Access and Excel on operational process to showcase improvements or issues
- Created executive reports using Excel outlining operational processes to show improvements of areas of concern. Aided in implementation as needed
- Developed and maintained job costing data for Customer-Call report using Excel
- Led project team to identify regulatory requirements and drafted documentation to support on-going compliance
- Utilized PowerPoint for presentation of departmental goals and achievements
- Provided analysis on customer attrition to show changes needed in credit policy to reduce bad debt. Identified customers for attrition study based on various criteria
- Exceeded job expectations by completing work projected to take 3 years in 1
0-5 years of experience
Held responsibility for creation, enhancement, and ongoing management of U.S. electronic services product portfolio, achieving annual revenues of over $25,000,000. Developed requirements for global dental practice management software modules. Oversaw ongoing technology assessment within context of competitive landscape and market conditions. Conducted win/loss analysis and reviewed associated business objectives to better understand features required for improved sales and revenue success. Collaborated with research and development, marketing managers, and business leaders to commercialize new and improved products.
- Designed and implemented new practice management software modules.
- Managed cross-platform integration of online image attachment service to facilitate electronic claims.
- In conjunction with development, implemented new e-services customer reports.
- Handled development of customer requirements for integrated Internet-based prescription service.
- Delivered clear, concise product requirements for new and existing products based on market-driven feedback from customers and prospects.
6-10 years of experience
Researched and documented business processes for various departments including Merchant Services, Business Operations and Human Resources
- Developed and maintained a tracking system for collection of gap assessment documentation; provided evidence of complete compliance with all policies and standards (resulting in a 100% compliance rating).
- Supported senior leadership in the management of regulatory and compliance issues related to mergers and acquisitions
- Co-managed the implementation and testing of various employee incentive programs; established qualification, managed compliance and identified candidates for both entry and exit
- Researched trends in corporate Leadership and Development programs; provided insight on programs offered and led training classes that were implemented within the organization.
- Solicited bids from potential vendors; reviewed contracts, negotiated pricing and terms of service agreements for operating systems and new technology
0-5 years of experience
Supported two Drug buying desks and 15 categories with planogram merchandising, analytics and product maintenance.
- Analyzed and interpreted internal/external data to make recommendations on product assortment, shelf placement and competitive trends.
- Identified and collaborated with Daymon business managers and customer buyer to source and develop a specialty bath private brand program.
- Managed the daily coordination of new private brand product activities including item maintenance, quality assurance, label development, and shelf placement.
- Communicated with stores and suppliers to provide information and resolve issues surrounding products and planograms.
0-5 years of experience
Served as a SME on the business team for enterprise level web based healthcare marketing systems (Faculty management, Sales force management and Honoraria management).
- Liaison between Client, Business and IT teams for all project and production support requests.
- Led requirements gathering sessions with clients and business stakeholders.
- Analyzed business requirements to create/streamline business process workflows that included all business activities from conceptual to procedural level.
- Wrote clear Scope documents, Business requirement documents (BRD’s), UAT Cases, and performed gap analysis.
- Conducted Business requirement walkthrough’s for Clients, Business stakeholders, IT, and QA/UAT teams.
- Mentored two junior BA’s.
- Served as a UAT and training lead for any new modules that were added to the applications.
0-5 years of experience
Provided technical assistance in a call center environment including virtual support.
- Analyzed, diagnosed and resolved service problems and escalated as appropriate.
- Used incident/problem tracking systems documenting all related activities.
- Averaged 98% first call resolution.
0-5 years of experience
Worked directly with the State Manager to plan and implement price changes and monitor regulatory data
- Researched and documented competitor changes and data
- Created and reported on Agent activity by policy count, line of business and dollar amounts
- Held monthly communication meetings with the Regional Sales Manager for six different states
- Was part of a 3-person team that researched and reported on a competitor for special use by the CEO
- Member of the Recognition Team
- Attended 2 Product management courses
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Product Analyst
Last edited by: Gabriela Barcenas, CONTENT STRATEGIST -
Gabriela Barcenas
CONTENT STRATEGISTGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
