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0-5 years of experience
Managed Salesforce clients & users; gathering the necessary account requirements to successfully strategize and plan each project, and implement those plans to their organizational needs.
- Designed, setup and maintained Salesforce standard objects, custom objects and junction objects, while also structuring user roles, security profiles and workflow rules.
- Ensured data integrity through the appropriate use of de-duping, loading and exporting tools, for bulk of data using Data Loader, Admin Garage and Lexi Loader.
- Created and updated users, reports and dashboards to track pipeline/stages for management visibility, while integrating Appex (applications) to Salesforce accounts such as Conga Merge and Outlook.
- Performed user & administration training sessions for clients to utilize Salesforce and respective programs.
0-5 years of experience
Created and assisted with maintaining users, profiles and roles for inside sales team
- Developed reports, dashboards, and processes to continuously monitor data quality and integrity
- Onsite point of contact for salesforce for the inside sales team
- Managed the database for the team’s regions and performed basic administration, de-duping and cleanup procedures
- Managed ongoing support request and administrative needs of users
- Monitored teams adoption rates and responded as needed providing them with training sessions, communication and documentation as needed.
- Assisted users with report design and management. Work with Time Warner team to integrate online initiatives into the database.
0-5 years of experience
Created and assisted with maintaining users, profiles and roles for inside sales team
- Developed reports, dashboards, and processes to continuously monitor data quality and integrity
- Onsite point of contact for salesforce for the inside sales team
- Managed the database for the team’s regions and performed basic administration, de-duping and cleanup procedures
- Managed ongoing support request and administrative needs of users
- Monitored teams adoption rates and responded as needed providing them with training sessions, communication and documentation as needed.
- Assisted users with report design and management. Work with Time Warner team to integrate online initiatives into the database.
0-5 years of experience
- Configuration and administration of Salesforce.com enterprise editions
- Maintained and customized Salesforce.com scopes such as users, roles, profiles, groups, accounts, contacts, record types, sharing rules, custom objects, pick lists and page layout customization to support vital business functions.
- Conducted training on all salesforce related systems to sales and marketing teams.
- Created training materials based on business requirements.
- Provided support to 150 Salesforce users worldwide and acted as the primary point of contact for end-user support.
- Developed, launched and managed in-depth dashboards and reports for all team functions on both management and individual levels.
0-5 years of experience
Manage a complex salesforce.com instance, supporting 120 users.
- Support and provide recommendations to the COO, CTO, VP of Sales, and VP of Services by tailoring Salesforce.com to meet agile business needs.
- Recommended, designed and implemented a Marketing process in Salesforce to automate communications between Sales and Marketing, associate campaign influence to opportunities for ROI reporting, and to provide real time status on campaign members.
- Migrated the JobScience Recruiting application to a new Vana HCM application which manages all HR Functionality.
- Cleansed duplicate data and defined dupe blocking parameters to maintain data integrity.
- Analyzed current processes and made recommendations for automated notifications to Sales Reps when maintenance renewals are due and when outstanding invoices need attention, standardized sales reps reports, installed and trained users in Cirrus Insight to track Sales appointments for call reports.
- Implemented and maintain several SFDC packages including Vana HCM, JobScience, PSA and Revenue Recognition by FinancialForce, Vartopia, Xactly, Intacct, Concurforce, Vertical Response, Conga Composer, and DupeBlocker.
0-5 years of experience
- Configured page layouts, workflows, document templates, record types, & data fields.
- Implemented & maintained reports and dashboards.
- Created custom objects, fields, and triggers.
- Managed multiple sandbox environments.
- Completed work in timely manner.
- Successfully participated in group projects.
10+ years of experience
Identify opportunities to drive stronger marketing and sales performance through enhancements to [company name], integration of new tools, new workflow processes, and creation of reports and dashboards
- Provide training for new [company name] users and updates for others per new releases/capabilities
- Develop, document, maintain and enforce data processes and procedures designed to improve and maintain a high level of data quality and integrity
- Keep up-to-date on technology trends, developments & best practices
- Research, compare and enable 3rd party offerings using the AppExchange
- Develop and execute multiple Inbound Marketing strategies which have resulted in 400% growth
- Understand B2B2C lead management and marketing automation processes using Eloqua
0-5 years of experience
Played a key role in vendor selection
- Worked closely with the legal team in implementing an end to end solution
- Streamlined the approval process across Legal & finance team
- Deployed the complete application in incremental change sets
- Documented & conducted multiple training sessions across various team
- Responsible for Salesforce.com inquires regarding issue resolution from all parts of the Sales and Product Marketing organization.
- Managed apttus application, releases, and future upgrades
0-5 years of experience
Successfully integrated SalesForce with multiple out source programs to increase sales tracking, survey accuracy, IDP reach, and more.
- Mastered implementations of multiple uses of Apex, SOQL queries, SOSL, custom object design & management, and the creation of Visual Force Pages.
- Developed and researched ways to improve productivity within and outside the SalesForce platform, with multiple companies worldwide
- Worked with a variety of clients from local, to Dubai India.
- Customized SalesForce layout & functions to best suit employer’s needs.
- Tracked and performed daily routine necessary applications such as merging duplicates, task assignments, maintaining and upgrading security permissions, & more.
- Worked in a constantly ever changing environment in which clients wishes could change anytime
- Held training sessions on SalesForce applications and use
- Overall optimized workflow, and increased both comprehensibility and potential of clients to utilize SalesForce to the fullest extent.
0-5 years of experience
Redesign through customization and applications within salesforce.com, including the implementation of Solutions and Leads
- Training of salesforce.com globally for the Sales and Marketing Teams
- Design of a standardized a Sales Process to be used by all team members in each service line and division based on Sales and Marketing preference and requirements
- Create reports and dashboards for each geography within service lines based on necessary analytics
- Auditing for data quality and training for users to increase quality usage leading to 100% of all required data included in Accounts created since November 2009
- Implement new marketing tools such as Genius.com and Discoverorg for increased lead quality and marketing
- Research new applications and the benefits for each of the teams along with ease of use regarding Marketing, Mass Email, Reporting, and Sales
- Administrator for over 125 users
0-5 years of experience
Performed Code Push across all non-production and production sandboxes.
- Monitored various support activities according to SLA Adherence.
- Performed Post Refresh activities for the full and configuration only sandboxes.
- Sent the integration details to the Tibco, EIDM, Siebel, Informatica administrators for integration with Salesforce.
- Performed data scrub activities through the Apex Data Loader in non-production sandboxes.
- Performed code push through Eclipse IDE to production and non-production environments.
- Created Salesforce-to-Salesforce connection between two business units.
- Maintained documentation for Post-Refresh activities for Configuration only and full sandbox after every Go-Live.
0-5 years of experience
Maximize user productivity by leveraging record types, page layouts, and personalized views
- Leverage Salesforce CRM Content to improve file sharing and collaboration between sales teams
- Implemented deal registration process utilizing web-to-leads with approval processes and workflow automation
- Reduced monthly reporting time for internal sales team by utilizing automated real time reports
- Design automated processes to improve efficiency in business operations
- Develop formulas and validation rules to ensure accuracy of business processes
- Create custom reports and dashboards outlining key sales metrics for upper level management
- Provide technical support and training to all end users
0-5 years of experience
Works closely with Solution Architect to orchestrate a scalable solution design for Business Users Needs on Cross-Functional Teams under Google Adwords External Telesales Organization on a Salesforce Instance that generates 10 Billion Dollars of Revenue.
- Contributes to the planning and execution of designing Salesforce Solution for a new product that the External Telesales Team would use.
- Manages change requests by filtering out wants vs. needs based on business resources available and business priorities for Enterprise Org that consists of 1500+ Users.
- Configures New Product Instance to meet business needs with fields, validation rules, workflows, along with dashboards and reports.
- Analyze and completes data manipulation through Data Loader and Workbench Tools for importing/updating/deleting records in multiple Salesforce.com Instances.
- Proposes/Presents Data Models based on business understanding provide a scalable solution around custom objects.
0-5 years of experience
Made sure that Marketing Leads were put into the system and routed to the correct person. Updating the old system from [company name] Import Wizard into using Lead Assignment Rules.
- Maintained weekly backups of [company name].
- Made daily cross checks of new data being put into the system vs. current data. Made sure Partner leads were not being put into the SDR’s name.
- Worked with our parent company eFolder to insure both companies could merge smoothly into one unified Sales Team.
0-5 years of experience
- Perform rigorous feature, regression, and Salesforce release cycle (i.e. Winter ’13) testing, as well as compose internal and client-facing documentation.
- Collaborate on feature and user experience design planning.
- Address customer feature requests with declarative development solutions and provide clear written explanations for clients, such as a visual flow to improve process consistency by creating a new project for Closed-Won opportunities directly from the record detail page.
- Author best practices series of blog posts to promote product capabilities and administration tips.
0-5 years of experience
User account management, standard and custom object customization, created custom reports and dashboards for all personnel, created how-to documents and led training sessions
- Performed weekly and monthly data integrity checks, data cleansing, importing, and exporting
- Provided criteria-based data from the Salesforce database to the marketing group lead generation and marketing purposes
- Secondary role as information system team lead
10+ years of experience
Manage business plans for top performing dealers, dealer incentive programs, content page development, and project innovations
- Assist in the development, implementation, and ongoing management of a Customer Relationship Management Tool (CRM) called Salesforce in an effort to maximize the effectiveness of the sales team
- Lead Trainer for AGCO Systems, such as CRM, CSI, and Microsoft Office for the field sales organization
- Create Market Share reports, sales and commodity charts, PowerPoint presentations for Executives and Field Sales Team, and training tools to continually educate the sales and customer support teams
- Day-to-day responsibility and accountability for all Salesforce activity as well as new projects that maximize our Account Managers abilities to increase revenue
- Responsible for creating weekly Salesforce Tips for the field and Sales Associates
- Trained over 300 Associates, including annual National Sales Conference
- Attend System Administrator courses at the annual Salesforce Convention in CA
- Worked on various projects in conjunction with Alex Partners Consultants such as Sales Territory realignment and the implementation of Salesforce for a Fortune 500 company
0-5 years of experience
Reviewed and documented processes and created user reference guides
- Built custom fields, workflows, and validation rules on Salesforce.com objects
- Set up new users by configuring custom profiles, permission sets, and object settings
- Trouble shoot user issues and managed incoming tickets relating to field and record accessability
- Built, tested, and customized automated approval processes in conjuction with end users
0-5 years of experience
- Project Manager for restructuring data sync for the database system
- Accountable for a clean database system, with minimized errors and duplication, ensures proper integration
- Responsible for the creation of permissions and restrictions for users; including log-in restrictions and IP access
- Ensures customized reporting that shows analytics and progress
- Assists with the language, features, and format of a new CRM system that was created in house by the University’s IT department
- Provides ongoing trainings about best practices in salesforce to current and new staff
- Strategized with Directors and Managers of each department to create and design page layouts and views
- Decreased manual work by over 60%
0-5 years of experience
Streamlined business process and system workflows with commercial division.
- Support business teams for CRM related system requests.
- Implemented and tested Salesforce related requests.
- Worked closely with Salesforce architects to deliver project scopes on time, on budget, and high quality deliverables.
- Manage Salesforce to maintain standard business operations.
0-5 years of experience
Serve as key application subject matter expert to [company name] internal application deployments to meet growing business needs.
- Worked towards preparation of requirements management plan, business and functional requirement documents.
- Manage SFDC application according to governance model
- Work with business units to resolve SFDC user issues and data issues
- Assist with SFDC data imports and maintain integrations to other business applications
- Execute SFDC configuration changes, perform new release evaluations and execute new functionality roll-outs
- Design, build, test and deploy SFDC customizations which may include form layout changes, workflow triggers, workflow alerts, automated email responses, etc.
0-5 years of experience
- Manage the maintenance of the Salesforce platform, and associated CRM systems.
- Maintain and customize the Salesforce implementation to ensure cross-functional business requirements are met.
- Drive complex technical projects from the planning stage through execution.
- Implement enhanced functionality and upgrades as new needs and use cases arise.
- Coordinate with cross-functional teams (Sales Team, Business Development) to ensure effective utilization of the Salesforce platform.
0-5 years of experience
- Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups.
- Provide periodic updates to workstations including antivirus, software patches, and OS upgrades.
- Manage the maintenance of the Salesforce platform and customize the Salesforce implementation to ensure cross-functional business requirements are met. Create reports for Executive team.
- Drive complex technical projects from the planning stage through execution.
- Manage Sales team to ensure effective utilization of the Salesforce platform.
0-5 years of experience
Description: Headquarters in Bellevue, Washington, [company name] was founded by Deutsche Telecom in 2000. [company name] is a national provider of wireless voice, messaging and data services capable of reaching over 293 million Americans.
Responsibilities:
- Gathered requirements and had a thorough understanding of interpreting customer/clients business needs and translate them into operational requirements
- Hands on experience in Administration setup like manage Users, Security Controls and Data Management on service cloud.
- Designed Custom Formula Fields, Field Dependencies, Validation Rules, Work Flows and Approval Processes for automated alerts, field updates, and Email generation.
- Work with various functions and end users to identify, document, and communicate standard business processes as they relate to the database. Configure platform to meet requirements including installation and configuration of app exchange applications
- Used data de-duplication tool to ensure the quality of data being entered in the system
- Customized the Dashboards to the track usage for productivity and performance of business centers and their sales teams
- Created Custom fields, pick lists and dependent pick lists to the custom objects
- Used Apex Data Loader to migrate data such as accounts, campaigns, cases and leads
0-5 years of experience
Daily administration and support of Salesforce database including managing multiple user setup, profiles and roles, customization of objects, fields and page layouts
- Work with senior management and end users to create Salesforce processes
- Creating and maintaining documentation on processes, policies and application configuration;
- Develop and create customized reports and Dashboards for CEO, CFO and executive management team
- Train new and existing users on database and providing ongoing technical support and assistance
- Keeping abreast of new Salesforce features and functionality
- Working with CMO on Marketing initiatives, maintaining Pardot database, lists, emails and campaigns
0-5 years of experience
Administrator and Developer for Enterprise wide SFDC instance spanning 20+ countries
- Perform development, testing, implementation, documentation and updating as it relates to the Salesforce.com and system administration
- Implement new enhancements including creation of custom objects, workflows, apex triggers, Visualforce pages, reports and dashboards
- Participate in cross-functional teams that address strategic business issues involving CRM and sales operations
Salesforce Administrator Duties and Responsibilities
Being in charge of a corporation’s Salesforce efforts takes a lot of responsibility. The following list details some of the most relevant duties:
Create New User Profiles and Monitor Access Levels Salesforce administrators are the gatekeepers of their employer’s sales and marketing data. They create each user account and determine the proper level of access based on the employee’s role within the company. When an employee is fired or leaves the company, it is the Salesforce administrator who must remove their access credentials.
Import New Leads and Contacts Salesforce administrators oversee the importation of new leads and contacts on a daily basis. In large corporations, they develop a standard operating procedure for this process that is followed by entry-level market researchers and data analysts.
Run Deduplication Tools Duplicate data clogs up Salesforce and keeps it from running at full force. Salesforce administrators use deduplication tools like DemandTools or Ring Lead to scrub duplicate data from their database at least once a week.
Install High-Priority Updates from Salesforce.com While Salesforce automatically installs high-priority updates after a certain time period, good Salesforce administrators install these updates as soon as possible. This allows them to test the update in controlled conditions to see how it affects their system configurations.
Run Quarterly Database Maintenance Reports Salesforce administrators run many tests and reports to keep an eye on the health of their database. These include APEX tests, field utilization reports, roles by profile reports, and several others depending on the needs of one’s employer.
Create and Maintain Archive for Field History Tables Salesforce administrators have to keep records that go back at least 12 months and preferably 18 months. This includes documenting all error reports and all changes to field history tables.
Address User Issues as They Arise This broad duty encompasses several tasks. Salesforce administrators are the ones who solve any problems users are having with Salesforce. They also educate employees on new updates and onboard new hires whose role involves access to Salesforce.
Salesforce Administrator Skills and Qualifications
Salesforce administrators rely on a blend of technical data-related skills and people skills to do their jobs successfully. The following is a list of required skills for this position:
- Salesforce expertise – a Salesforce administrator can’t get a job without knowing Salesforce inside and out. This includes at least a working knowledge of various secondary products and solutions offered by Salesforce, as well as the ability to teach basic Salesforce functions
- Email marketing expertise – managing email marketing campaigns is one of the most common uses for CRMs like Salesforce. Salesforce administrators are experts in segmenting lists and conducting A/B tests to monitor email performance
- Conversion rate optimization – Salesforce administrators use their data analysis skills and knowledge of company products and services to ensure the sales team’s conversion rate is as high as possible
- Data management – Salesforce administrators use the principles of data management to keep data organized and easy to use
- Problem-solving skills – since Salesforce administrators are the person employees contact if they have an issue accessing Salesforce, they rely on their problem-solving skills daily
- Strong attention to detail – managing large data sets and routinely checking data for accuracy both require strong attention to detail
Salesforce Administrator Education and Training
Most employers require Salesforce administrators to have at least a bachelor’s degree in computer science or a related field, but it’s more important to possess official certification from Salesforce. The company offer two levels of certification for administrators: Salesforce Certified Administrator and Salesforce Certified Advanced Administrator. Preparation and registration information can be found on the Salesforce website.
Salesforce Administrator Salary and Outlook
According to Glassdoor, the average base pay for Salesforce administrators is $62,504. Those at the low end of the scale make $45,000, while those at the high end make $89,000. The Bureau of Labor Statistics expects demand for database administrators, which includes Salesforce administrators, to rise 11 percent through 2026.
Salesforce Administrator Helpful Resources
If you consider yourself a Salesforce expert and want to make a career out of it, check out the list of resources below:
Salesforce.com – the Salesforce website contains all the information regarding Salesforce certification as well as detailed descriptions of every product offering. It also features a blog with additional helpful tips
Salesforce.com for Dummies – written by Liz Kao, Tom Wong, and Matt Kaufman, this book covers all the basic functions of Salesforce. It is a good resource for those just starting their Salesforce education
Pardot.com – Pardot is a lead-analysis tool within the Salesforce portfolio. Its blog is updated regularly with articles specific to lead acquisition, analysis, and optimization
Practical Salesforce.com Development Without Code: Customizing Salesforce on the Force.com Platform – written by Salesforce expert Philip Weinmeister, this book breaks down virtually every function Salesforce administrators need to perform. It is written in language that is so simple even beginners can easily grasp the concepts
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Last edited by: Gabriela Barcenas, CPRW, Content Writer II -
Gabriela Barcenas
CPRW, Content Writer IIGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
