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0-5 years of experience
Selected to assume management of a $1.2M service center plagued with performance and personnel challenges.
- Quickly reversed downward spiral in revenue and performance levels. Started surpassing national CSI and FIRFT levels and topped the district regularly. Stabalized personnel issues.
- Achieved record-high 45% – 47% DPP retention levels. Exceeded gross profit year-on-year goals.
- Developed marketing programs that produced ROI’s of $17-$23 in new revenue per every $1 spent.
6-10 years of experience
Supervised regular processes of service department including reaching sales goals, customer relations, and team organization.
- Surpassed monthly sales goals consistently by an average of 50% in gross profit to the company with innovative sales techniques.
- Developed a customer expansion program that improved the company’s competitive advantage.
- Implemented dynamic team process strategies that resulted in operational production growth and motivation.
0-5 years of experience
Managed all functions of service department for Mazda & Subaru dealership that included direct management of the service departments for both Mazda and Subaru, as well as the cashiers and rental agents which included direct management and supervision of 24 employees
- Trained new and existing staff on day-to-day operations and specific job duties
- Developed marketing strategies for customer acquisition and retention
- Sustained high level of customer satisfaction while striving to exceed sales and profitability goals
- Reviewed applications, scheduled and conducted interviews, hired, and terminated when necessary
- Created and implemented compensation plans for dealership departments
0-5 years of experience
Successfully managed 14 service technicians, one foreman, one dispatcher, and three service writers
- Processed approximately 1,050 service repair orders per month
- Improved CSI scores from a below district average to an above district average in six months
- Maintained CSI scores in the top 20% of Chevrolet dealerships
- Implemented successful tire, battery, and road hazard programs
- Doubled the number of alignments performed each month
- Trained, coached, and developed new service advisors and monitored their progress
- Processed weekly payroll for technicians using Reynolds & Reynolds operating system
- Designed monthly customer retention service reminder and service specials sent out via mail and Internet
- Became 100% certified as a General Motors Service Manager in five months
0-5 years of experience
Managed a service department consisting of Three Auto Techs and Eight GS Tire Techs
- Scheduled technicians to meet repair service appointments, assisting with daily work routines
- Maintained a safe and clean service environment, while maintaining all equipment and the facility with minimal capital outlay
- Maintained customer relations to ensure long term growth in sales and profits and retained customer satisfaction by ensuring the delivery of quality work
- Maintained purchasing accounts and met budget objectives
- Provided cost estimates for auto repair, tire sales, repairs and associated sales
- Performed as Assistant Store Manager in absence of Store Manager
- Exceeded goals in the area of sales units by 25%
- Increased customer base by 10%
6-10 years of experience
Responsible for leading the activities within the shop to achieve positive sales results. Ensured customer satisfaction and retention through the direction of shop staff in the performance of quality vehicle repair and maintenance services.
- Determined schedules, sequences and assignments for work activities, based on work priority, availability of equipment, and skill of personnel using “bay management” techniques.
- Inspected and monitored work areas, examining tools and equipment, and providing employee safety training to prevent, detect and correct unsafe conditions or violations of procedures and safety rules.
- Investigated accidents and injuries and prepared reports of findings.
- Monitored employees’ work levels and reviewed work performance.
- Requisitioned materials and supplies, such as tools, equipment or replacement parts through numerous venders.
- Conducted worker safety training in repair and maintenance techniques, operational procedures, and equipment use.
- Proficiently used the Requisition Order Writer and the VAST automotive management system to complete estimates and actual costs for materials, labor and services.
0-5 years of experience
- Advanced to the position of Automotive Store Manager with a section of 30 personnel.
- Supervised and provided guidance to automotive repair team
- Received and inventoried parts.
- Maintained and supplied all service record, financial invoices, and employee evaluations.
- Ensured 100% customer satisfaction.
6-10 years of experience
Manage daily operation of a high volume automotive repair facility.
- Ensure profit margins and payroll dollars are at acceptable company standards.
- Increased profit from 47k in 2012 to 186k in 2013.
- Nominated by district management for Store Team of the Year 2013.
- Service sales increase achieved to prior year in 28 of last 29 months.
- Part of team that achieved Top Profit Store 2010 Northeast Zone.
10+ years of experience
Managed all customer relations and service/sales consultations while maintaining a high satisfaction rate
- Managed a team of technicians, delegated work and provided leadership in all service processes.
- Trained and provided necessary support to new employees.
- Coordinated with shop owner and developed ways to improve sales and retention of customers.
- Managed the part inventories to improve job time completions and maintained vendor relationships.
- Assisted shop owner with guidance on new shop equipment purchases including the state of existing shop equipment.
- Ensured operation and services all vehicles were followed according to safety regulations and quality assurance.
- Developed employee work standards and performed monthly employee performance reviews
10+ years of experience
Supervised and provided assistance with repairs and maintenance of equipment and vehicles.
- Delivered detailed estimates to customers after completing an initial inspection/ diagnosis.
- Managed staff in order to successfully make deadlines.
- Maintained accurate business reports and service records.
- Preformed skilled mechanical work including: dent removal, frame repair, glass replacement, painting (including prep work).
- Provided training for new staff on shop technology, equipment and safety.
- Effectively answered customer service related questions and issues.
0-5 years of experience
Responsible for the supervision and scheduling of 11 associates to maximize productivity.
- Responsible to the recruitment and training of all personnel.
- Managed the needs/requirements of high revenue commercial accounts through extensive follow-up procedures.
- Provided support to the sales team, ensuring all sales and service objectives were met.
6-10 years of experience
Responsible for leading the activities within the shop to achieve positive sales results. Ensured customer satisfaction and retention through the direction of shop staff in the performance of quality vehicle repair and maintenance services.
- Determined schedules, sequences and assignments for work activities, based on work priority, availability of equipment, and skill of personnel using “bay management” techniques.
- Inspected and monitored work areas, examining tools and equipment, and providing employee safety training to prevent, detect and correct unsafe conditions or violations of procedures and safety rules.
- Investigated accidents and injuries and prepared reports of findings.
- Monitored employees’ work levels and reviewed work performance.
- Requisitioned materials and supplies, such as tools, equipment or replacement parts through numerous venders.
- Conducted worker safety training in repair and maintenance techniques, operational procedures, and equipment use.
- Proficiently used the Requisition Order Writer and the VAST automotive management system to complete estimates and actual costs for materials, labor and services.
6-10 years of experience
Responsible for leading the activities within the shop to achieve positive sales results. Ensured customer satisfaction and retention through the direction of shop staff in the performance of quality vehicle repair and maintenance services.
- Determined schedules, sequences and assignments for work activities, based on work priority, availability of equipment, and skill of personnel using “bay management” techniques.
- Inspected and monitored work areas, examining tools and equipment, and providing employee safety training to prevent, detect and correct unsafe conditions or violations of procedures and safety rules.
- Investigated accidents and injuries and prepared reports of findings.
- Monitored employees’ work levels and reviewed work performance.
- Requisitioned materials and supplies, such as tools, equipment or replacement parts through numerous venders.
- Conducted worker safety training in repair and maintenance techniques, operational procedures, and equipment use.
- Proficiently used the Requisition Order Writer and the VAST automotive management system to complete estimates and actual costs for materials, labor and services.
0-5 years of experience
Serviced as a vital link between the auto technician and the customer.
- Trained and supervised 10-15 service personnel.
- Resolved customer conflicts.
- Managed inventory.
- Scheduled vehicles for service requests.
- Balanced daily financial transactions.
- Made daily bank deposit and reported all revenue to corporate office.
- Responsible for the effective operation of the service center from sales to productivity to profitability.
0-5 years of experience
Managed shops profitability by monitoring business metrics, operating budget, personnel expenses, cash flow and expenditures
- Managed inventory, in-store sales and promotions and merchandising
- Responsible for all employee staffing and development
- Provided constructive feedback, development, training and career guidance to technicians
- Proficiently kept a low turnover rate amongst employees
- Proactively maintained constant communication with customers to ensure excellent customer service
- Recipient of numerous Customer Satisfaction Awards for Outstanding Service
0-5 years of experience
Recruited to lead 24-member service department at high volume Toyota dealership.
- Determine automotive problems and required services by listening to customer’s description of symptoms, conducting inspections and verifying warranties, maintenance records and service schedules.
- Develop accurate estimates, costing materials, supplies and labor; calculate customer payments and deductibles.
- Played pivotal role in achieving #1 in district sales (of 11 locations) with an 11%+ increase in sales revenue.
- Proved successful in developing strong customer rapport through providing thorough explanations of service, estimates, warranties and personalized service to meet individual customer needs.
0-5 years of experience
Recruited to lead 24-member service department at high volume Toyota dealership.
- Determine automotive problems and required services by listening to customer’s description of symptoms, conducting inspections and verifying warranties, maintenance records and service schedules.
- Develop accurate estimates, costing materials, supplies and labor; calculate customer payments and deductibles.
- Played pivotal role in achieving #1 in district sales (of 11 locations) with an 11%+ increase in sales revenue.
- Proved successful in developing strong customer rapport through providing thorough explanations of service, estimates, warranties and personalized service to meet individual customer needs.
0-5 years of experience
Responsible for managing the automotive services department.
- Schedule appointments with customers, conferring with clients about their auto repair needs.
- Oversaw the implementation of organizational policies and procedures. Monitored the performance of personnel to ensure a productive work environment.
- Motivated employees to achieve personal goals and to consistently meet expected quotas.
0-5 years of experience
Full charge sales and service management of the Anoka store in the [company name] chain. This included sales management, service management, handling and resolving customer service and warranty claims issues, payroll/labor cost control, inventory control, and facility management.
- Worked with ownership to get store open by target date of August 2011, including outside promotions and marketing canvassing, physical store set up, and computer data entry.
- Welcomed and managed an immediate wave of high volume customer traffic as a result of previous marketing efforts.
- Achieved monthly sales goals twice inside the first 4 months of operation. Built a very successful cooperative team of sales and service employees through the practice of mutual respect and hard work.
6-10 years of experience
Supervisor for 15 member crew; delegated work assignments and weekly scheduling.
- Duties included helping with customer appointments, ensuring the accuracy and dependability of all service
- Determine staffing requirements, hiring and training of new staff.
- Conducted quarterly and annual performance reviews.
- Balanced the cash inventory on a daily basis.
- Used mathematical skills to fix cash register errors.
- Responsible for the achievement of department/division/unit productivity and quality goals.
0-5 years of experience
Followed checklists to verify that all important parts were examined
- Successfully managed the activities of twelve team members in multiple locations
- Processed an average of 150 transactions each day in a timely manner
- Served as mentor to junior team members
6-10 years of experience
Responsible for making technician’s schedules, ordering products, inventory, and quality checks.
- Responsible for maintaining customer’s vehicles by changing oil, replacing tires, and batteries.
- Responsible for entering customer service information on computer kiosk.
- Recommended proper service for customers’ needs and entered work orders into computer kiosk.
- Earned NYS Inspector’s License.
- Advised customers which cell phone carrier and plan met their criteria.
10+ years of experience
- Coordinate with Ford Engineering Team to brainstorm solutions aimed at expeditiously identifying and resolving vehicle repairs to maximize business revenues and customer satisfaction. Primary specialization in automatic transmission electronic/electrical systems and hydraulic components.
- Partnered with Service Director to lead a team of eight service advisors in “fix it right the first time” service improvement initiative resulting in an increase in customer service satisfaction scores from 82 percent to 95 percent.
- Leveraged technical background to deploy effective sales strategy aimed at educating customers on new technological features advancements in Ford new model vehicles leading to a 15% sales increase within a 6 month timeframe.
- Implemented training to improve sales teams knowledge of new vehicle features to improve overall sales for dealership.
- Mentor new hire technicians to optimize performance.
10+ years of experience
- Provided excellent customer service to busy automotive department.
- Addressed daily automotive service concerns. Worked closely with the automotive technicians.
- Ensured quality of service on all vehicles.
10+ years of experience
Sales in excess of $1 million annually
- Completed AAMCO Customer Management School
- Managed a staff of 8 employees
- Conducted outside sales
- Located required parts
0-5 years of experience
Scheduled daily repairs
- Provided hands on customer service
- Scheduled employees work hours and distributed work
- Managed inventory
- Prepared repair estimates
- Set performance goals
- Monitored technician performance and training
0-5 years of experience
- Served as a liaison between automotive technicians and customers at Top 5 ranked store in the [company name] Western region. Oversaw the service department by controlling costs, setting and obtaining sales and profit objectives and maintaining service records. Average dollar daily business over $8,000.
- Maintained the highest Customer Service Index (CSI) rating from customers by handling customer complaints immediately and according to business policy. Consistently satisfed service concerns of customers. Maintained customer relationships by ensuring service is performed at the highest level.
- Selected, coached, lead, trained and supervised staff of 8 automotive technicians while assisting with the purchase of parts, materials and equipment.
0-5 years of experience
Consistently and accurately estimate cost and labor of automobile repairs utilizing Vast, ALLDATA and industry knowledge.
- Sales projections, P/L statements, hire mentor and train employees, weekly reports cash handling, deposits.
- Inventory control and projection of needs, safety training, and supervision of all daily activities.
- Maintain accurate and up to date records of inventory, employee time sheets, scheduling of 3-5 employees and company vehicles and Hazardous Materials.
- Excellent multitasking skills and exceptional customer service skills.
0-5 years of experience
Ensure quality service and maintain good turnover time for service
- Attend to customer service issues
- Analyze sales report to determine sales opportunities in order to increase sales
- Maintain merchandise supplies for sales by POS and manual orders
- Reduce shrinkage from $65,000.00 to $7,000.00 through re-organization, re-staffing, training, customer service improvements and increased sales
0-5 years of experience
- Personally trained each new employee and maintained required certifications
- Maintained inventory and upkeep of all supplies and shop equipment
- Entrusted with the most complex customer service issues as a result of exceptional ability to promptly resolve concerns and satisfy customers.
- Performed scheduling of all automotive personnel to ensure productivity and safety requirements were met at all times
- Enhanced associates morale in order to decrease the departments turnover margin from 70% down to 5% within one year
- Exceeded company and management’s expectations on all personal performance evaluations
- Personal management skills led to an increase in productivity while simultaneously decreasing profit losses in both shops I was tasked at supervising
- Promoted to supervisor after 60 days of employment due to hard work and dedication
6-10 years of experience
- Managed automotive repair facility with responsibility for all service revenue. Consistently achieved highest revenue production of all facilities. Utilized by company to rebuild business base of low performing facilities.
- Supervised mechanics and cashiers with responsibility for hiring; monthly scheduling; recording and controlling work hours, pay reviews, and resolution of employee issues.
- Handled all inventory control and purchasing.
6-10 years of experience
Sales skills include purchasing/selling cars and ATM vehicles. Persistent negotiator determined to close sales deals and increase sales.
- Recognize the ability to quickly establish rapport with customers, up-sell vehicles/repairs and build a loyal clientele.
- Handle incoming and outgoing calls and work diligently to accommodate customer’s needs.
- Proved the ability to multitask, handle a diverse customer service base and resolve high volume issues.
- Arrange towing pick up to the shop and provide written reports that pertain to the vehicle.
0-5 years of experience
Performed automotive minor repairs and interior and exterior detailing.
- Negotiated contracts with car dealerships for services rendered.
- Operated and maintained flat bed and wrecker tow trucks.
- Planning, assigning, and directing work tasks.
0-5 years of experience
Managed day to day operations of automotive repair facility and staff
- Balanced cash drawer and handled deposits
- Greeted customers and arranged for alternate transportation
- Prepared and explained written estimates and repair orders
- Up sold service and maintenance packages
10+ years of experience
Interview, hire and train staff
- Scheduling, safety requirements, order and maintain equipment. Order materials for detail department.
- In charge of advertising for the service area of the business.
- Provide direction to fifteen employees including training, payroll, and vacations.
- Forecast, budget and market planning.
- Provide customer service between customers and vehicle manufactures.
6-10 years of experience
Provided excellent customer service by responding with a sense of urgency to our customers’ needs, demonstrating positive, enthusiastic, inspired, creditable and effective leadership for all store team members
- Demonstrated superior knowledge and skills to perform a variety of automotive repairs and a working knowledge of all additional aspects of Auto Service Center operations including all point of sale, pricing, merchandising and administrative procedures
- Interviewed, hired and trained team members; planning, assigning and directing work; appraising performance; rewarding and disciplining team members; addressing complaints and resolving concerns
- Administered service estimates by costing materials, supplies and labor, and calculating customer’s payment
0-5 years of experience
Insure performance standards for quality and speed to customers by controlling the flow of traffic in the department.
- Train and direct a team of general service technicians.
- Serve as liaison between customers and technicians.
- Assist with hiring, coaching, leading, training vehicle technicians.
- Assisting with the purchase of tools, other materials, equipment to serve the automotive needs of customers.
0-5 years of experience
Coordinating operational activities with general manager including P&L statement review and accountability
- Daily/Monthly/Quarterly data reporting and analysis; including creating presentations for site, district, and regional managers
- Recruitment, scheduling, training, of 20+ employees
- Creation of project plans to improve overall unit performance including but not limited to: work process/best practices, guideline and safety compliance, team work, quality assurance
0-5 years of experience
Serve as an A.S.E. Master Technician for a fast paced automotive garage; in addition to diagnosing and repairing automobiles, also fulfill service advisor and managerial requirements.
- Drive safety, quality and service standards throughout every facet of the operation; maintain compliance with all EPA and OSHA standards.
- Apply expertise to the diagnosis and repair of all vehicles including high-end, luxury automobiles
- Perform hands-on automotive diagnosis and repair of a broad range of personal, commercial and industrial vehicles. This includes extensive repair and maintenance, brake replacement, transmission and suspension repairs.
- Confer with customers to obtain descriptions of vehicle problems and discuss work to be performed.
- Perform routine and scheduled maintenance, and address emergency repairs as needed.
- Support, train and mentor Technicians; guide improvements in quality and efficiency for junior mechanics and develop talented team members.
- Program modules, conduct intensive electronics and computer systems repairs. Maintain service diagnostic equipment.
- Gained a reputation as a highly qualified and skilled Technician; often selected by Customer referrals to address and resolve complex repairs.
- Work on a wide variety of vehicles including high-end Mercedes and Audi as well as General Motors, Toyota, Honda and VW.
6-10 years of experience
- Manage 2 automotive service technicians in an automobile body and repair facility. Responsible for scheduling and dispatching work loads to operate at maximum production. Researches and orders all parts, tools and services required to complete all services and repairs.
- Provides excellent customer service as the pivotal contact the customers have with the shop, building a loyal clientele. Accepts vehicles for repairs and services. Informs all customers of the details of the repairs and services being performed or to be performed on their vehicles. Responsible for closing completed work orders, maintaining service records and revenue collection.
- Provides written estimates for requested repairs and services using Mitchell, AllData and CCC software.
6-10 years of experience
Provide accurate, prompt customer service, and problem resolution.
- Manage service for 3 technicians for 5 years.
- Educate customers about regular maintenance service schedules.
- Diagnose and repair vehicles.
- Organize, order, and manage parts inventory.
6-10 years of experience
Oversee service staff; provided on-going training and team work.
- Resolve customer complaints regarding sales and service.
- Examine vehicles, compile estimates of repair costs, and secure approval to perform repairs.
- Inspect and test used vehicles for damage and record findings so that necessary repairs can be made.
- Direct and coordinate activities involving sales and services.
10+ years of experience
Manage daily operations of garage with meet and greet customers
- Diagnosis of all repairs, provide estimates and finalize all sales of parts and services to clients.
- Quickly and effectively solve customer challenges.
- Maintain quality control/satisfaction records, constantly seeking new ways to improve customer service.
- Mentor other service technicians
10+ years of experience
Management of dealership service department.
- Diagnosis and repair of modern vehicle electrical/electronic, drivability, HVAC, steering, suspension, and engine systems.
- General Motors Certified Technician
- State of Texas vehicle safety and emission Inspections
- ASE Certified
0-5 years of experience
Ensuring Customer Satisfaction
- Ensuring Accuracy of Bookkeeping
- Ordering shop supplies and general floor merchandise
- Keeping technicians working efficiently and correctly
- Complying with environmental and OSHA guidelines.
- Scheduling associate hours for optimal work performance.
- Documentation of incidents and handling insurance claims.
- Handling Discipline, Interviewing, and Evaluation of Associates.
0-5 years of experience
Writing and selling work orders to customers
- Order parts from distributors and ensure timely delivery
- Conduct end of day sales reports and inventory control
- Handle difficult customer service issues and ensure customer leaves satisfied every time.
- Supervise technicians
- Diagnose and perform repairs on customer vehicles
- Work to meet and exceed weekly sales goals
0-5 years of experience
Responsible for all facets for the department’s customer satisfaction.
- Responsible for department personnel and personnel training.
- Responsible for department facilities and equipment.
- Responsible for the overall department budget and P&L.
0-5 years of experience
Manage a team of staff which provide general automobile maintenance
- Perform automobile maintenance including oil change and tire repair/replacement when necessary
- Order appropriate merchandise and automotive supplies for both the automotive department and shop
- Maintain a current inventory on all merchandise and supplies
- Provide loss prevention for all merchandise
- Provide customer support services to resolve any questions or problems that arise
- Handle sales and scheduling for all services needed
- Perform maintenance on the facility and machines utilized in the auto shop
- Document necessary interactions and services provided
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[Automotive Service Manager]
Last edited by: Gabriela Barcenas, CPRW, Content Writer II -
Gabriela Barcenas
CPRW, Content Writer IIGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
