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Automotive Service Writer Resume Samples
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0-5 years of experience
Prioritized work flow to obtain increased customer satisfaction level and quicker repair times during prolonged periods of inclement weather
- Maintained and organized service department
- Proficiently entered customer and vehicle information into onsite computer system
- Diagnosed and repaired to specifications – brake and hydraulic, exhaust, suspension and alignment on domestic and foreign vehicles
- Kept store management aware of mechanical repair problems
- Assisted other technicians in performing technical activities
0-5 years of experience
Assisted customers with information in regards to parts compatibility for their motor vehicles
- Scheduled service appointments, and wrote repair orders, and implemented customers schedule maintenance follow up process
- Positively contributed to the clients shopping experiences by properly handling all store functioning and personal to meet max sales performance
- Organized displays in the front of the store for customer automobile care
- Coached new employees on the proper techniques of handling customers as well as using the equipment provided to perform the job duty
0-5 years of experience
Followed checklists to verify that all important parts were examined
- Organized work records and filed reports
- Guided mechanics with decisions concerning repair and replacement of parts
- Informed customers about sales and promotions in a friendly and engaging manner
- Recommended and helped customers select merchandise based on their needs
0-5 years of experience
Greeted customers in a courteous manner and determined their automotive needs.
- Generated computer work orders to schedule repairs in a timely and efficient manner.
- Monitored on floor “shelf” inventory and replenished where necessary.
- Completed all purchases at register.
0-5 years of experience
Issued Repair orders to six technicians
- Scheduled and organized appointments for the maximum billable labor hours per day
- Answered Customers phone calls
- Used NAPA TRACS computer system to create repair orders, place parts orders and create vehicle repair estimates
- Scheduled appointments for repairs to customers vehicles
- Completed Maine state safety inspection on customers vehicles
- Communicated with technicians on the needs and the safety of customers vehicles
6-10 years of experience
- Expedited daily scheduling and workflow of 5 full-time automotive technicians
- Created, delivered, and explained automotive repair invoices
- Audited customer accounts and vendor billing summaries to ensure consistent and timely correspondence
- Employed technical knowledge to advise customers and technicians of proper repairs
0-5 years of experience
Advised customers on service and repairs for their automobile.
- Scheduled and maintained work flow to efficiently have customers’ work completed as promised.
- Advised and sold tires based on needs of the customer, optional fitments, and benefits.
- Performed opening and closing of store to include balancing registers and deposits.
0-5 years of experience
- Greeted customers, taught vehicle maintenance, interpreted mechanical terminologies, provided automotive triage
- Performed preliminary vehicle diagnoses via visual and chemical fluid inspection
- Implemented new parking guidelines that greatly improved traffic flow and reduced customer wait times
0-5 years of experience
- Consistently improving car counts, average RO’s and personal sales each month contributing to overall profitability in one of the most successful independently owned automotive repair facilities on Long Island
- Efficiently schedule and successfully manage all aspects of daily operations during owner absence
- Continually complete ongoing industry education through various trainings, podcasts and personal research
- Currently ranked number 20 on Auto Profit Masters list of the Top 200 Automotive Service Writers in 2011
0-5 years of experience
- Served as the liaison between tire and lube customers and vehicle repair technicians
- Maximized department sales of service and parts
- Maintained even and safe traffic flow by quickly moving vehicles to specific locations
10+ years of experience
- Schedule automotive maintenance and delegate work to repair staff.
- Liaison between customers and technicians.
- Demonstrated strong communication skills by successfully answering customer questions.
Automotive Service Writer Duties and Responsibilities
While an automotive service writer’s day-to-day duties and responsibilities are determined by where they work, there are many core tasks associated with the role. Based on our analysis of job listings, these include:
Greeting Customers Automotive service writers greet every customer that walks through the door. They direct them to the appropriate department, if relevant, and answer any questions about facility amenities, such as where the bathrooms are located.
Identify Reason for Customer’s Visit Automotive service writers speak directly with the customer to determine exactly what they need. Sometimes customers aren’t sure how to articulate what is wrong with their vehicle, and the automotive service writer helps them communicate their problems.
Create Work Orders Once the automotive service writer determines what the customer needs, they create a work order to deliver to an automotive technician. This work order may be handwritten and delivered by hand or entered into the computer and delivered electronically.
Liaise Between Technician and Customer Automotive service writers facilitate the communication between an automotive technician and the customer. They explain the steps taken to fix the customer’s vehicle in a way that is easy to understand. They also relay customer questions to the technician and deliver answers as necessary.
Manage Billing and Payment Automotive service writers manage the entire billing and payment process with the customer. They input the service provided into the point of sale (POS) system and accept the customer’s payment. They may also set up payment plans when customers can’t pay the entire balance in one payment.
Automotive Service Writer Skills and Qualifications
Automotive service writers possess great interpersonal communication skills, and they are comfortable switching between technical automotive jargon and layman’s terms. Employers prefer to hire candidates who have previous experience in an automotive or customer service environment. Employers also look to hire automotive service writers who have the following skills and qualifications:
- Automotive knowledge – automotive service writers are familiar with vehicle terminology and have a base understanding of the ways mechanics fix vehicles
- Customer service experience – automotive service writers are skilled customer service representatives who know how to talk to customers with a high level of professionalism and clarity
- Ability to drive – since automotive service writers drive vehicles in and out of the garage, they must possess a current, valid driver’s license. They should also know how to drive both automatic and manual transmissions
- Sales skills – automotive service writers are skilled salespeople, as many employers require them to sell additional products and services to customers
- Communication skills – automotive service writers are skilled communicators who can speak clearly with both non-technical customers and skilled automotive technicians. They can communicate well via both written and verbal mediums
Automotive Service Writer Education and Training
Most automotive service writer positions require a candidate to have a minimum of a high school diploma or GED. Industry-specific certifications such as Automotive Service Excellence (ASE) or vehicle manufacturer-specific certifications are required for advancement, especially if the automotive service writer wants to become a technician. Automotive service writers typically receive on-the-job training to learn a shop’s specific standard operating procedures and software.
Automotive Service Writer Salary and Outlook
According to PayScale, automotive service writers make an average of around $39,000 per year. Those on the low end of the scale make less than $25,500 per year, while those on the high end make more than $63,000 per year. Most automotive service writers receive benefits from their employers, but the number and quality of the benefits can vary greatly depending on the size of the auto shop. Some automotive service writers may earn performance-based bonuses. According to the Bureau of Labor Statistics (BLS), customer service representatives will experience 5 percent growth in job outlook by 2026. Automotive service writers fall under this category and will likely experience that same level of growth.
Helpful Resources
Read through some of the following resources to learn more about becoming a successful automotive service writer:
Automotive Industry Professionals Worldwide – this LinkedIn group boasts over 300,000 automotive professionals who hold a variety of different positions all over the world. Here, you can share your own knowledge and connect with other automotive service writers to ask questions and network
Modern Automotive Technology – this book is a must-have for any automotive shop. It includes eight different sections that each correspond to the ASE certification areas. If you want to become an automotive service writer, this is a great place to start learning the technical aspect of repairing vehicles
The Customer Rules: The 39 Essential Rules for Delivering Sensational Service – written by a former Disney executive vice president, this book helps readers become better customer service representatives with 39 helpful rules
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Last edited by: Gabriela Barcenas, CPRW, Content Writer II -
Gabriela Barcenas
CPRW, Content Writer IIGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
