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Field Service Manager Resume Samples
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0-5 years of experience
Handled all service call-related issues and held responsibility for preventive maintenance of all utility and electronic table systems (ETS) in the Las Vegas area.
- Directed the activities of a staff of up to 30 field technicians servicing and maintaining shufflers, electronic table games, and slots. Selected new hires and provided technical training to both new and established personnel; handled weekly payroll functions.
- Reduced the service call ratio from 87% to 53% in 1 year (15% in the first 6 months).
- Created and rolled out new preventive maintenance (PM) procedures for 10 product offerings. Set goal for team to rebuild all shufflers within 1 year.
- Instituted a new PM schedule which ensured adequate coverage and provided technicians more time to perform their jobs effectively.
- Ran reports to identify casino properties most in need of service and visited with casino personnel to improve business relationships.
- Generated daily, weekly, and year-end reports for inventory, service call ratios, and team performance.
- Maintained parts inventory for Southern Nevada. Consistently passed audits, most notably with an 11-cent variance on an inventory of more than $160K.
0-5 years of experience
Responsible for the installation, testing and delivery of $30 million in components for the DART Light Rail System
- Managed the coordination, installation and technical support for the manufactured supplied equipment
- Provided ongoing leadership and direction to a 20-member project team
- Developed 2 and 4 year requirement plans for overhauling the rail equipment
- Worked with engineers in product improvement and re-design to correct problem areas
- Acted as project lead for implementing work standards, procedures, project schedules and milestones, equipment testing, troubleshooting and employee training on the compressors, electrical systems, computerized black box units and pneumatic door systems
- Facilitated the collaboration between DART and its contractors for the integration of system components
10+ years of experience
Supervised team of up to 25 Field Service Technicians, from entry level to tenured techs of more than 20 years of service
- Responsible for hiring, staffing, team timecard approval, and the ability to rout and dispatch
- Conducted employee annual, quarterly reviews and field technician ride along evaluations
- Coordinated equipment installations with warehouse, sales and administration staff
- Supervised and assisted in installing printer drivers and scanning solutions for digital
- Contributed to Strategic Business Planning for Service Department
0-5 years of experience
Emphasis on increasing services sales by qualifying leads and closing sales personally and working with both the E+H direct sales team and the Representative Sales personnel for the Gulf Region with emphasis on developing core valued added services.
- Growth in services led to increasing required manpower resources from 2 to 6 technicians with additional specialist scheduled for 1st quarter 2015
- Increased services from 3% of total sales to 5% resulting in overall 22% growth in total service
- Responsible for the La Porte Calibration Service Center building with dotted line management of two repair technicians
- Managed and maintained the Process Training Unit (PTU) use for customer and internal
0-5 years of experience
Exceeded company objectives by reducing repeat visits by 10% consistently for 2 years
- Spearheaded cross-functional initiative to achieve reduced service costs.
- Strengthened company’s business by leading implementation of proactive part replacement during annual maintenence.
- Trained, coached and mentored staff to ensure smooth adoption of new service goals and new technology.
- Strengthened company’s business by leading implementation of residual service presence. This would be achieved by scheduling an engineer to stay in an area after service was completed on primary service call and performing annual
- Worked directly with clients and management to implement best practices at the client level, first level, second level and third level support. including documentation and diagrams.
10+ years of experience
Successfully oversaw comprehensive administrative and operational management of the Service Department, which consisted of 30 technicians.
- Actively managed and mentored technicians, and created a work environment centered on engagement and ongoing development.
- Established and implemented Service Pricing that was competitive in the marketplace.
- Guided the Sales department in understanding the cost of repair vs. replacement solutions in preparation for customer meetings and presentations.
- Contributed expertise in the Windows Active Directory Domain environment critical for integrating enterprise-printing solutions.
- Minimized and controlled parts expenses through the implementation of new Preventive Maintenance procedures.
- Consistently achieved a team first call efficiency of 80%.
- Recognized for leading the Service Department to achieve Canon’s Association of Technical Service Professionals (ATSP) Certification for the past 6 consecutive years.
- Continually maintained a Net Promoter Score upwards of 90.
6-10 years of experience
- Reduced marketing report preparation time by 75% via new document template system and software upgrades
- Negotiated average discount of 2% vs listed price for clients through statistical analysis of neighborhood selling trends and tactical communication
- Increased administrative efficiency by 30% utilizing standardized digital file management and continual process improvement by leveraging 5S and Six Sigma principals
- Advised clients prior to negotiations with data driven comparative analysis of related properties, local economic data, and regional real estate trends
0-5 years of experience
- Proactively monitored and reviewed, end to end management of all processes related to order fulfillment. Achieved 150.7% of target.
- Conduct delinquent customer account reviews with sales and develop strategies for accounts at risk of credit approval or cancelation.
- Developed strategic planning, marketing, product plans. Performed at 128.2% of target.
- Improved revenue & cash flow by reducing >60 day delinquent A/R accounts. Achieved 107.9% of goal.
0-5 years of experience
Enhanced client’s productivity through streamlining and securing their business IT needs.
- Setup and configured over 500 small businesses with websites, antivirus, backup, VPN, VOIP, networking and various other IT and information security products and services.
- Performed bi-monthly and quarterly audits of equipment and internal branch security policies.
- Configured and maintained a 100% Cisco warehouse and branch, including creating an inventory management system to improve tracking of hardware resources.
- Managed contractors and was responsible for branch receivables and payables.
- Consistently high customer satisfaction scores and ranked first nationally in overall performance three times.
0-5 years of experience
Partnered with 450 McDonald’s locations regarding Distribution Center service levels.
- Provided exemplary customer service while resolving complaints.
- Analyzed issues and negotiated resolutions to mutually benefit stores and DC.
- Engaged employees and customers to uncover potential issues before they arise.
- Presented training and process improvement materials to owner and restaurant managers.
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[Field Service Manager]
Last edited by: Gabriela Barcenas, CPRW, Content Writer II -
Gabriela Barcenas
CPRW, Content Writer IIGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
