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Clinic Manager Resume Samples
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0-5 years of experience
Responsible for day to day operations of college veterinary clinic.
- Developed standardized effective monitoring procedures for patient medical records using Avimark veterinary software, and husbandry sheets. New Protocols resulted in 100 % accuracy rate.
- Established and maintained inventory and supply checklist for clinic and teaching purposes: New measures improved accuracy and accountability and save the Veterinary Clinic $2,000 per year.
- Provided instruction for students: Co-instructed Anesthesiology, Anatomy & Physiology, and Diseases and Husbandry class: Instruction met the diverse learning needs of over a hundred students.
- Maintained mutually beneficial relationships with over two dozen vendors that provided supplies and services to the Veterinary Clinic
- Data Entry of animals sequestered from various rescues for teaching purposes, and clinic inventory.
6-10 years of experience
Oversaw daily operations for a family practice residency program affiliated with a 444-bed acute-care hospital. Supported 18 residents and 10 physicians providing care to 1,000 patients monthly. Managed a staff of 43 and departments budget.
- Decreased the dropped call rate from 21% to 3% through staff education and shift change coverage.
- Improved patient pre-registration from 90% to 98%, streamlining patient flow and reducing wait times.
- Facilitated the implementation of same day appointments.
- Facilitated the implementation of an electronic health record with responsibility for staff and physician training, troubleshooting and conversion of 6,000 patient health information records.
- Increased patient customer satisfaction from 70% to 90% or better through staff education and phone audits.
- Utilized the PDCA Cycle to achieve measurable improvements and goals.
6-10 years of experience
Conduct business to business marketing relationships with surrounding companies to grow store’s monthly sales by $20,000
- Increased quarterly injectable product sales by 142%
- Proven leadership skills with a history of motivating team to meet or exceed monthly sales goals by 100%.
- Cultivate excellent relations by follow up sales to create brand loyalty.
- Organized monthly clinic financial records.
0-5 years of experience
Clinic manager for privately owned outpatient orthopedic facility requiring orchestration of daily operations with physical therapists, physical therapy technicians, and an office coordinator.
- Enabled substantial growth of a new clinic location by managing referrals, providing consistent quality care,
- Led frequent multi-clinic collaboration sessions to review cases and teach hands-on techniques.
- Managed financial budget, distribution of quarterly bonuses, and purchasing of office supplies and equipment.
- Developed employee schedules and organized staff paid time off to optimize clinic efficiency and productivity.
- Actively interviewed, hired, and trained new staff to assemble a skilled and efficient clinical team.
- Experienced with Medicare, Tricare, private insurance companies, and workers compensation for authorization of evaluation and treatment services.
0-5 years of experience
Led Family Health Care Clinic; delivered care to 6.2K patients of all ages valued over $3M
- Evaluated patient care practices & clinical compliance with Air Force Inspection Agency & National Accreditation standards.
- Supervised 11 enlisted medics; ensured training/competency, and adequate staffing; no patient complaints or wait times greater than 10 minutes past appointments in 18 month span.
- Monitored safety, infection control, quality improvement measures, and validated medical compliance standards with Air Force criteria; zero deficiencies during annual inspection.
- Tracked, scheduled, and reported Readiness Skills Verification and Emergency training for 48 Airmen; maintained 100% mission ready status.
0-5 years of experience
Maintained Clinic operations in coordination with owner and regional management to ensure success of franchised location. Operational duties included payroll preparation, inventory management, management of sales staff and massage therapist.
- Increased monthly revenue by 30%
- 35% lift in all enhancements/upgrades
- Increased Net Promotor Score (metric that judges overall Customer Service) by 20%
0-5 years of experience
Tracked and reported the medical readiness of over 600 Soldiers and coordinated with external agencies to schedule their audiology screenings, laboratory tests, immunizations and follow up care
- Established daily assignments for 18 staff members according to workload
- Managed appointment scheduling for two medical providers
- Oversaw the daily activities of a troop medical clinic that processed over 150 patients a day
- Supervised, scheduled and evaluated 10 Soldiers and three civilians; assessed administration, patient care and compliance
- Ensured strict adherence to standards on safety, disposal of hazardous materials, medical records and inventory/stock control
0-5 years of experience
- Supervised, scheduled, and instructed 80+ students in a ‘open to the public’ massage clinic setting.
- Assisted students with client communication, massage plans, SOAP notes allong with hand on modalities.
- Organized, outlined schedules and implemented policies for a 50% increase in clinic revenue potential.
- Used a wide variety of marketing tools to boost clientele. (Facebook, Email, Yelp and other local resources)
- Oversaw day-to-day operations of the clinic, as it relates to the clients, staff members, and the students.
- Provided consistent weekly communication to the proper channels, ensuring general information, metric reporting are clearly tracked and maintained to clearly describe clinic activities and progress toward agreed upon objectives.
0-5 years of experience
Grew practice from 2 to 5 clinics during rapid expansion accomplished within 1 year.
- Worked closely with physicians to develop mission statement.
- Managed all phases of clinic administration.
- Supervised accounting, billing, and patient appointments.
- Controlled operating, payroll, and miscellaneous project budgets.
- Managed set up of 3 clinics with responsibility for site location and lease negotiations.
- Maintained close supervision of each projects, keeping principals advised of progress.
6-10 years of experience
Managed clinic with OT, SLP, and ABA professionals for daily scheduling, billing, insurance authorizations, and staffing
- Created and developed social skills groups and programming for summer services for clients to supplement school services
- Developed, coordinated and presented at parent workshops
- Developed and secured contracts to liaison clinic services with public schools
- Provided direct speech therapy to children ages 18 months to 13 years with Autism, Apraxia, Articulation and Language Disorders, and Developmental Delays
- Performed standardized assessments to develop and execute treatment plans
- Implemented sensory strategies in treatment sessions to further facilitate speech and language development
- Experienced in brushing techniques and Listening Program
6-10 years of experience
Directed day-to-day operations for a mental health clinic serving up to 400 patients and subsequently transitioned to dedicated billing and administrative role following corporate transition. Coordinate with patients and family members to explain treatments, provide care options, and offer referrals to crisis services. Process eligibility and billing for outpatient to insurers; compile documentation and prepare requests for prior authorizations for medical assistance from Department of Human Services. Hold accountability for invoicing for co-pays and deductibles, posting billing/payments to Sage 50 and payment registers, and remanding accounts to collections; complete secondary claim submissions and negotiations with insurers in response to denials and partial payments. Oversee credentialing of affiliated professionals. Key Achievements:
- Previously, scheduled and managed workflow for Administrative Assistant/Receptionist and File Clerk. Planned outpatient services in collaboration with mental health clinicians.
- Collaborated with Assistant Director to create protocols for outpatient program and oversee reporting to ensure seamless compliance with regulatory, grant, and organizational standards; completed quarterly School-Linked Mental Health Grant reports.
- Selected to serve on Risk Analysis Team with accountability for identifying potential technology security risks.
- Established standard process for completing Prior Authorization requests to increase efficiency of insurance authorization rates.
- Developed training files for each staff member to align recordkeeping with state requirements for professional development tracking.
- Supported marketing and client education initiatives by creating an informative program brochure for distribution to patients and other providers.
- Boosted productivity by standardizing incoming information and data on clients, contracts and insurance billings.
- Planned and led numerous projects that resulted in recovery of prior insurance billings.
0-5 years of experience
Managed overall daily clinic operations; provided supervision of clinic staff, volunteers, and student interns
- Managed daily finances of the clinic within boundaries of approved operating budget; maintain budget expenditures, i.e. purchasing and inventory of office equipment, materials, and supplies
- Organized and managed volunteer/internship programs; conduct recruitment, retention strategies, and training for volunteer/interns to meet administrative and clinical needs;
- Managed electronic medical record keeping – patient registration, scheduling, and tracking of all patient data, i.e. visits, diagnoses, etc.
- Ensured statistical data is maintained and reported completely and accurately; ensured databases and other records are maintained in accordance with Clinic guidelines and HIPAA compliance.
- Assisted with all aspects of grants management, i.e. application, reporting requirements, budget narrative, etc.
0-5 years of experience
Coached and developed staff to maintain an exceptional customer service experience.
- Provided staff training and monitored performance.
- Conducted client consultations and drove sales.
- Planned and executed marketing events in the community.
- Identified sales opportunities and negotiated contract terms with clients.
0-5 years of experience
Accountable for collaborating with multi-disciplinary teams to ensure optimal performance, encompassing clinical staff as well as contracted physician groups
- Executed strategic plans to establish new physician practices, operational restructuring, financial reviews and monitoring of performance
- Analyzed financial performance, identifying inefficient processes and eradicating encumbrances to overall productivity and profitability
- Consulted and collaborated with physician groups, administration and staff to identify capital needs, as well as implement streamlined processes to ensure quality patient care, confidentiality, efficient intake, discharge, billing and accounting practices
- Performed comprehensive financial analysis to ensure optimal clinic operations and consistency of services
- Recruited, trained, mentored and evaluated clinic staff, with accountability for developing and retaining top tier talent, in accordance to physician and clinic operational goals
- Developed and implemented streamlined policies, procedures and protocols, adhering to industry best practices
6-10 years of experience
Oversaw the hiring process and supervised all staff to ensure the clinic operates in an efficient manner and that the patients receive high quality customer service.
- Served as a liaison and facilitated public relation efforts between the office, local businesses, and patients
- Established and updated internal policies and procedures as needed.
- Oversaw the accurate and timely processing of all finances, billing, medical materials, and documents from draft to distribution.
- Managed special projects, which include marketing efforts, reviewing and analyzing information,
0-5 years of experience
Manage client relations such as: issues with billing, customer satisfaction, following through with making sure that clients are satisfied with the outcome of their queries
- Hire and train new staff members on policies, job responsibilities while encouraging them to learn and make appropriate decisions
- Organized special events for the clinic
- Managed a staff of 30 individuals, conducted staff meetings, ordered supplies, promoted the business as well as increased overall clientele
0-5 years of experience
Managed a holistic medicine clinic which included, 4 Medical Assistant’s, 2 Medical Doctors, Physical Therapist, Massage Therapist, Nurse Practitioner and 2 insurance employees which reported directly to me.
- Reduced turn-over by 30%
- Client/patient relations
- Held public educational seminars on Neuropathy for the Wellness Foundation (a non-profit organization.)
- Scheduled appointments
- Reduced the annual budget by 15% in just 3 months.
- Implemented a paperless chiropractic office within 4 months.
0-5 years of experience
Manage the daily operations of the clinic which includes meeting productivity standards of counseling staff, auditing to ensure regulatory compliance, oversight of collections, billing and monthly budget and biweekly payroll submission.
- Hire staff, provide training as needed, conduct interdisciplinary meetings with staff and program physician weekly, and complete staff evaluations.
- Manage financial performance of clinic ensuring operations falls within the budget outlined for clinic.
- Implemented a new program in collaboration with Clinical Services to decrease attrition rate for new patients. Attrition went from 20% to 12.5% in three months.
- Work collaboratively with corporate team to ensure clinic is survey ready. Alcohol and Drug Programs (ADP) and Commission on Accreditation of Rehabilitation Facilities (CARF).
- Develop relationships in the community with other providers and participate in community outreach programs.
0-5 years of experience
- Supervised (12) Operations staff and (10) volunteers
- Managed clinic operations serving 600+ medical/dental patients per week
- Designed and implemented Quality Improvement Plan
- Wrote Medical Records Policy and Procedures
0-5 years of experience
Responsible for operational clinic duties, meeting sales quota and providing top quality customer service
- Executed successful promotional marketing and sales promotions.
- Trained new employees and technicians and conducted new hire orientation.
- Scheduled sales trainings and organized product knowledge trainings with local vendors and staff.
0-5 years of experience
Customer Service, scheduling, patient education, monitored patient vitals, administered injections. Counseled patients on healthy eating and recommended lifestyle changes for optimal health. Encouraged patients to achieve healthy weight management goals.
- Marketing, inventory, maintained office equipment, ensured safe and clean work environment.
- Supervised and trained staff. Ensured employees operated within all company policy and procedures. Screened applicants and conducted interviews.
- Managed appointments and clinic recall system. Handled payments and banking duties. Attended Corporate meetings.
0-5 years of experience
Managed a staff of 13 in support of a medical practice with four high volume providers having specialties in family practice. Provided office support for the physicians within managed care guidelines and reimbursement procedures.
- Reviewed managed care contracts and provided third party payor analysis for transition into a capitation environment.
- Participated in the coordination of business development plans for a 55-physician medical practice corporation. Developed a patient brochure and marketing-related materials to promote the physicians’ practices.
- Cleaned up accounts receivable, implemented a new collections system and reorganized staff for greater efficiency. Maintained high standard of operations through two mergers.
0-5 years of experience
Managed and developed a full staff of Massage Therapists, estheticians, and Wellness advisors
- Maintained professional front desk, reception area, cleanliness of treatment rooms, common areas and store room
- Assisted in administrative tasks including data entry of client records and member retention
- Provided excellent service to members/ guests by answering phone calls, setting appointments, greeting members/ guests upon arrival.
- Met and exceeded, sales, revenue, unit, and attrition goals
- Oversee clinic operations
- Report directly to regional director and regional developer
- Achievement: Promoted from Wellness advisor to Assistant Clinic Manager
0-5 years of experience
- Personnel management of eight employees including, interviewing, hiring, behavioral interventions, evaluations, and employment termination
- Managed and provided daily support to clinicians and business support
- Created and implemented office policies and procedures as necessary
0-5 years of experience
Directed employees in clinical functions of an Oral & Maxillofacial Surgery clinic, resulting in the smooth flow of patients with a 100% patient satisfaction rate.
- Motivated employees to obtain continuing education resulting in recertification of all technologists.
- Promoted team involvement resulting in efficient communication between employees.
- Ensured sterile technique and proper set up of cases in the operating room.
- Scrubbed in to elective and emergent procedures with junior technologist.
0-5 years of experience
- Approached patients in a courteous manner to obtain their health related concerns
- Managed patients’ files up-to-date to follow up with patients regarding weight loss programs
- Computed patient information in clinic system and kept confidentiality of all information
- Maintained and organized all insurance information using Microsoft Word and Excel
0-5 years of experience
- Directed and supervised rotating support staff and volunteers to carry out daily client/clinic services
- Accurately managed all aspects of client chart entry and maintenance assuring client confidentiality
- Participated in the orientation, training, evaluation and development of volunteers and staff
- Maintained a vital role in obtaining state accreditation as a medical clinic
0-5 years of experience
Managed all daily operations for a primary care/urgent care medical clinic.
- Primary responsibility for the selection, training, supervision, scheduling and performance of all non-physician clinic staff.
- Accountable for meeting or exceeding established monthly clinic business metrics.
- Established and maintained all clinic supply levels while adhering to budgetary guidance.
- Ensured quality of patient care and patient satisfaction.
- Maintained 100% compliance in DEA Physician Drug Monitoring Program.
6-10 years of experience
- Managed a [company name] with 8 employees ensuring proper care for an average of 17,000 patients a year.
- Accountable for $200,000 worth of rehabilitation equipment.
- Streamlined provider schedules to maximize provider to patient ratio and productivity.
- Provided leadership and mentorship to guarantee successful clinic operation.
0-5 years of experience
Create marketing and promotional materials for 4 businesses (2 Non-Profit, 2 For-Profit).
- Design and maintain 4 web sites including creating webinars, instructional/educational courses.
- Manage Vision In Motion clinic and retail store with 9 staff members (including 3 volunteers).
- Develop and lead conferences, events, camps, learning programs, and health programs.
- Create, train and enforce policies/procedures for therapists/office members.
- Promote the clinic at professional events and conferences to enhance community awareness.
- Lead, develop and expand referral network of healthcare professionals.
- Report at quarterly Board meetings regarding events, fundraising and corporate sponsorships.
- Achievements – Created 90% patient growth in 6 months with no increase in staff. Increased retail sales by 50% in 6 months. Developed 6 new conferences/events/camps/programs in 1 year.
0-5 years of experience
Private Practice/Shelter hospital management
- Full service veterinary hospital environment
- High volume shelter hospital seeing 5000 patients annually
- Full P{&L responsibility and accountability including grant application/ administration
- Accounts payable/ receivable, NPO board medical liaison
- Exceeded budgeted performance expectations month over month and year to date within 6 months
- Direct reports: paraprofessional staff of 20, DVM staff of 3
- Created and maintained positive, professional hospital environment leading to highly efficient workflow
0-5 years of experience
Providing great customer service (sales) to obtain new clients as well as retaining currents clientele.
- Managing all Operation aspects, such as; ordering supplies, IT issues, and HR correspondence
- Manage 6 RNs, 2 Estheticians, and 1 Assistant Manager, ensuring a safe and healthy work environment.
- Process client files and schedule appointments
- Handling large amounts of cash and making daily deposits
- Maintaining monthly/annual budgets
- Ensuring all proper procedures and protocols were executed professionally and correctly
0-5 years of experience
Managed the staff of 5+ technicians that serves over 4,000 clients
- When brought in as new clinic manager, I improved the sales from average $23,000 monthly to $55,000 monthly, as well as improving client satisfactions and rate of return
- Consistently met and succeeded monthly sales goals of $55,000
- Coordinated staffing schedules and client appointments, inventory, equipment, and product
- Oversaw all aspects of client’s interaction with company, including educating and providing
- Performed treatments on IPL, Gentle Max Pro, Zerona, skin tightening, silk peel,
- Trained and promoted sales of Vivite skincare, Skin Medica skincare, Latisse, Botox, Juvederm and Radiesse
- Trained new technicians on equipment and products
0-5 years of experience
Managed the day-to-day operations of the center.
- Assisted with the financial transactions including budget reports, daily deposits including revenue and expenses.
- Assisted all physicians with referrals, patient eligibility, scheduling and patient check-in.
- Provided first level technical support of the Electronic Medical Record System and Practice Management Systems.
- Assist with the ordering and repairs of equipment and maintenance.
- Handled the Hiring, Retention, Training and Evaluations of staff.
- Handled the Credentialing and Enrollment of the Physicians.
10+ years of experience
Cognitive behavioral therapy with individuals, families, and groups, specializing in Developmental Disabilities
- Assessment, treatment planning, and bi-annual progress review to maximize potential for treatment.
- Day to day management of mental health clinic, including scheduling, billing, payroll, and client care.
- Supervision of ten clinicians, including Social Workers, Occupational and Physical Therapists, and Rehabilitation Counselors.
- Management of $50,000 grant-funded reimbursement program which provides financial support for families seeking respite services or activities.
- Community outreach to enhance access to available services for individuals with Developmental Disabilities and their families.
0-5 years of experience
Managed three clinics and 10 employees
- Did scheduling and coordinated vacation times
- Wrote and updated policy and procedure book
- Attended management and staff meetings
- Work with Physicians and staff to address individual clinic problems
0-5 years of experience
Responsible for the technical and clinical patient care operations of a 20 station hemodialysis clinic
caring for up to 99 clients.
- Develop and maintain quality standards of care in accordance with current state and federal
- Currently have clinic staffing of a charge nurse, social worker, registered licensed dietitian, four
- Interview new candidates and performed hiring of employees.
0-5 years of experience
Manage busy Wellness Center serving 250+ residential students between age16 and 24.
- Manage full time employees and contractors including a Doctor, Dental staff, Mental Health Counselor, Certified Addictions Prevention counselor, nursing and clerical staff.
- Manage budgets and inventories, staffing and time logs, payroll and billing.
- Provide regular staff and student education.
- Plan and implement strategic action plans for program performance improvement.
- Track and report all injuries, chronic and acute care case management, tests, treatments, referrals, worker comp claims, etc.
- Community liaison fostering relations with local healthcare specialty providers for resources to benefit financially disadvantaged and at risk youth.
0-5 years of experience
- Manage clinic according to medical regulations and corporate protocol
- Obtained sold percentage of 83% and 59% in the past two months of people who scheduled consultations
- Exceeded sales goals set forth by [company name] by 113% and 117% according to plan in the past two months
- Create new and follow corporate programs for staff to exceed their own personal sales for company growth
- Order and facilitate product inventory as well as equipment inventory
- Deal with clients on a day to day basis for the continuation of sales and satisfaction
- Continue and create a marketing strategies for our specific location, including cold calling, networking events, and door to door marketing to promote our business and VIP program
0-5 years of experience
Management and training of new employees
- Provide guidance and clinical aid to new and existing patients based on the clinics guidelines.
- Draw labs, administer medications and injections, take vitals, and recorded patient progress in the respective charts.
- Responsible for inventory of all medications, follow through of new patient e-mails, and handled cash management for the clinic.
- Increased patient enrollment through patient referrals, new patient inquiry sales, and social-media marketing.
6-10 years of experience
Took over practice with two providers, and growing to 7
- Added office satellite
- Implemented EPIC EMR System
- Worked with OMP administration for strategic planning and development
- Oversaw clinic specific facilities management, human resources, finance and marketing needs.
- Oversaw quality control of all OMP clinics to meet the conditions of CMS
0-5 years of experience
Manage operational responsibilities of 5 urgent cares, which include over 25 staff members, 15 providers and residents from affiliate hospital systems.
- Forecast and prepare budgets for each individual site and ensure optimal utilization of various financial resources.
- Analyze procedures and prepare various quality improvement strategies to ensure optimal quality of patient care services.
- Prepare staffing plans, lead recruitment efforts for hiring of staff and providers and coordinate onboarding with appropriate training.
- Set objectives and document performance evaluation for all staff.
0-5 years of experience
Human Resource duties: Hiring/Terminating employment, maintaining employee files, background checks, and orientation
- Manage staff of Sales Associates, Massage Therapist, and Estheticians
- Train and monitor the performance of sales associates
- Admin duties: Sales reports, payroll, bank deposits, maintaining inventory, and supply ordering, filing
- Oversee and manage the daily operation of the clinic
- Provide excellent service to members/guest by answering phone calls, setting appointments, greeting members/guest upon arrival, data entry
- Maintain professional and impeccable clinic environment for employees, members and guest
6-10 years of experience
Supervision of all clinic staff consisting of counselors, nurses, clerical, vocational and maintenance staff
- Overseeing daily operations of a methadone maintenance clinic serving 400 patients with opiate addiction
- Responsible for quality assurance of patient records to ensure compliance with state and federal regulations
- Crisis management
- Hiring/firing of staff
- Responsible for staff scheduling
0-5 years of experience
Established intake, scheduling, authorization, billing and follow-up protocol for clinical patients.
- Created patient scheduling templates for clinical and evaluation staff.
- Created and maintain filing system for mental health records.
- Manage volunteer and part-time staff schedules and responsibilities.
- Train support staff to schedule patients, verify insurance, check-in/out and other medical office duties.
- Evaluate and report data to Executive Director regarding clinic visits, reimbursement, and revenue.
- Oversee compliance with HIPAA, risk management, and medical record requirements.
0-5 years of experience
- Managed all office business including keeping accurate medical records, verification of benefits, submission of insurance claims and billing of patients
- Handled scheduling of services and customer relations to help ensure a smooth-running practice
- Supervised clerical staff
- Assisted physician during chiropractic sessions with patients when necessary
- Attended professional seminars for new product updates and marketing of patient services
0-5 years of experience
Personnel Management of 30 employees and 14 providers
- To ensure a patient centered culture, creating a positive patient experience for all patients
- To ensure patients have easy access to care
- Overall clinic operations management including, but not limited to, quality patient care, staffing, retention, employee and provider productivity, and customer service in accordance with Organizational Policies and Procedures
- Management of expense control and revenue performance
- Payroll, expense reporting
- Provider Credentialing
0-5 years of experience
Primary liaison to physicians and office management to ensure COE (Center of Excellence) accreditation for [company name]
- Audit up to 40 bariatric patient operative reports daily to ensure optimal patient safety and care, ensuring quality of life and preventative healthcare measures
- Create and implement processes and procedures for COE documentation in medical record database
- Collaborate with CEO, CFO, CNO, physicians, and marketing executives in providing accurate data for marketing optimal medical healthcare facilities
- Managed the daily operations of postoperative clinic, including the administration for four nurse practitioners
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Last edited by: Gabriela Barcenas, CPRW, Content Writer II -
Gabriela Barcenas
CPRW, Content Writer IIGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
