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10+ years of experience
Maintained accounts receivable to reflect no more than 14% in arrears on a quarterly basis.
- Reported all employees hours for payroll semi-monthly accurately and in a timely manner.
- Ensured that all SOX compliance controls were implemented and followed for cash deposits and other financial transactions to prevent a cost intensive audit.
- Oversaw clinical documentation prior to billing to confirm accuracy of all information for SOX compliance and timely receipt of insurance reimbursement.
- Managed the appeal claims process for rejected procedures including documentation, exhibits and doctor consultation notes for all major insurance providers.
- Scheduled education training for physical therapist, attendance and submitting the information required to maintain certification.
- Implemented a monthly and weekly reporting system for management to track and advise of sales, revenue, cash and patient flow.
- Advised and counselled patients on the payment process of their financial responsibility as well as creating credit agreements for outstanding balances.
- Coached and trained colleagues on office procedures to maintain coordination and organization of all office activities.
0-5 years of experience
Total P&L responsibility, including A/P and all financial matters.
- Took the practice from a $250,000 loss to profitability in 18 months.
- Executed a strategic plan that allowed increased patient load.
- Opened a satellite office in Buford while expanding and improving the physical plant in Lawrenceville.
- Reduced A/R from $1.2 million to $500,000 in fewer than 18 months.
- Revised management and improved organizational structure.
- Re-evaluated & improved policy manual, developed standards for HIPPA, OSHA, managed care, billing and medical compliance.
- Increased patient satisfaction & employee productivity.
- Addressed patient complaints by improving structure and revising customer service guidelines, policies & procedures.
- Delivered $60,000 in quarterly bonuses.
0-5 years of experience
Prepared accurate financial monthly reports to analyze cash inflows and outflows.
- Followed up with insurance companies with unpaid accounts to ensure payments were made
- Negotiated payment plan with customers
- Administered marketing materials and organized lecturing events for promotional purposes
- Provided customer satisfaction to minimize interruption of the physicians
- Maintained appointment schedule to notify patients of changes, cancellations and confirming of appointments
0-5 years of experience
Created a caring and warm environment; greeted patients and visitors; maintained clear communication with staff, chiropractors, patients, and other visitors
- Facilitated better patient care through effective communication and time management of office flow
- Answered multi-line phone calls quickly and professionally
- Pulled patient charts daily; filed all records; scheduled appointments; & accepted cash or credit card payments
- Organized events such as Patient Appreciation Day, Health Fairs, and Sporting events
0-5 years of experience
Created a caring and warm environment; greeted patients and visitors; maintained clear communication with staff, chiropractors, patients, and other visitors
- Facilitated better patient care through effective communication and time management of office flow
- Answered multi-line phone calls quickly and professionally
- Pulled patient charts daily; filed all records; scheduled appointments; & accepted cash or credit card payments
- Organized events: such as Patient Appreciation Day, Health Fairs, and Sporting events
0-5 years of experience
Recorded patients’ medical history, vital statistics, or information such as test results in medical records
- Prepared treatment rooms for patient examinations, keeping the rooms neat and clean
- Interviewed patients to obtain medical information and measure vital signs, weight, and height
- Authorized drug refills and provided prescription information to pharmacies
- Cleaned and sterilized instruments and disposed of contaminated supplies
0-5 years of experience
Scheduled all surgeries with area hospitals, answered all patient’s questions regarding surgery and follow- up care.
- Provided customer service with all patients regarding billing and scheduling.
- Responsible for proper billing of secondary insurance. Resolved ongoing payment issues with Mass Health.
- Developed X-Rays as needed.
- Updated and performed marketing campaigns. Kept detailed spreadsheets to insure proper follow up appointments.
- Scheduled all appointments, registered patients. Checked all patient’s eligibility, referral and authorizations. Collected co-pays.
- Performed various office functions, filing, ordering office supplies and maintaining petty cash.
- Maintained Doctors calendar and appointments coordinated meetings and worked with other healthcare facilities in maintaining the doctor’s schedule.
0-5 years of experience
Performed outpatient services such as registering patients, obtained relevant information and reason for visit, verified insurance authorizations and obtained PCP referrals, administered vitals (weight and blood pressure), scheduled appointments and collected copays.
- Answered phones, took messages for physicians, and documented in patient’s charts.
- In charge of ordering office and medical supplies.
- Assisted physicians with ad hoc tasks such as preparing patient examination rooms.
- Tasked with balancing copays collected against the copay log at end of each day and posted the payments into Next Generation EMR.
0-5 years of experience
- Insurance billing & coding, accounts payable, purchasing, scheduling, & payroll
- Maintained up-to-date policies, guidelines & certifications
- Evaluated systems and processes to ensure effective services
- Generated & implemented innovative, practical, efficient office procedures
- Assisted Medical director in solving critical issues
0-5 years of experience
Ensured all records were maintained in absolute integrity and in compliance with applicable regulations and requirements.
- Obtained required referrals and authorizations via phone, fax, on-line, etc
- Reviewed reports daily for patients requiring authorizations, pre-notification, and insurance Payment Posting & Soft Collection
- Updated the patient account with details of the insurance verification
- Coordinated with patients regarding their insurance benefits
- Identified deductibles, co-pays, and self-pay accounts
- Notified the appropriate staff members if treatment or service is denied
- Consistently utilized and demonstrated strong working knowledge of medical terminology
0-5 years of experience
The Medical Office Administrator for a 5 physician and 11 employee specialty medical practice.
- Responsible for all HR functions of the medical practice, including payroll for the Sleep Lab, employee evaluations, the administration and update of employee benefits, the hiring and firing of employees.
- Primary Responsibility of all financial functions for the Practice, which includes all bookkeeping and payroll, accounts payable and accounts receivable, collection, and analyze financial productivity.
- Acted as IT interface for the Practice, including the installation of new computers and accessories.
- Performed various duties as needed including back office and front office job functions.
0-5 years of experience
Managed the day to day operations of the office. Responsible for scheduling patient appointments for multiple providers, contacting patients to confirm and remind them of upcoming appointments.
- Responsible for registering new patients and updating existing patient files. Verified and updated insurance information maintaining the medical history for all patient files.
- Responsible for submission of claims to various insurance companies. Worked directly with the insurance companies, providers and patients to ensure claims were properly processed and paid. Reviewed and appealed unpaid and denied claims.
- Answered patient billing inquiries as necessary.
0-5 years of experience
- Interacted with patients on a daily basis, scheduled appointments, verified eligibility and benefits.
- Developed and implemented billing solutions to increase profitability by streamlining billing process, which resulted in an increase of profit and productivity.
- Processed billings in timely manner, ensuring claims were accurate.
- Researched and followed up on any denied claims and post payments accordingly.
- Attended workshops and seminars to maintain up to date knowledge of insurance billing processes.
0-5 years of experience
Provided patients with customer service concerning their medical bills, treatment and insurance coverage.
- Created and audited patients charts for accuracy as well as coordination of benefits with other providers.
- Maintained a steady office flow of patients, money and appointment request.
- Applied charges and payments to patients accounts daily to ensure accurate patient accounts.
0-5 years of experience
Scheduled, answered phones, check-in and check-out, referrals and collecting co-payments.
- Assisted patients with forms and questions regarding the appointment.
- Reviewed all month-end statements and in charge of collection accounts.
- Reconciled payments vs. claim submission: manually and electronic.
- Data entered, submitted and followed claims with insurance companies.
0-5 years of experience
- Managed public relations, accounts payable, collections, budgets
- Developed and implemented organizational guidelines
- Coordinated and supervised the daily tasks for front and back office
- Crunched numbers daily to reduce costs of goods and profits thrived
- Motivated staff by creating performance bonuses
- Audited medical records for accuracy
- Assisted with surgeries and managed the functions of the operating room
0-5 years of experience
- Serviced patients in fast paced environment – checked patients in/out, scheduled appointments, processed documents, and managed multi telephone lines.
- Contacted patient’s insurance companies and managed financial information.
- Processed patient electronic medical records and maintained updated insurance company accounts.
- Communicated with surgery centers and scheduled procedures (i.e. epidurals, facet blocks, SCS implants, RFTC, EMG)
- Set up STAT orders (i.e. MRI, CT, EKG, Ultrasounds, lab work) and called in patient’s prescriptions
0-5 years of experience
Processed insurance forms
- Prepared charts for physicians
- Managed financial transactions
- Oversaw billing, coding, and collections.
- Maintained medical records
- Reconciled account information
- Generated inventory records
0-5 years of experience
Supervised the day -today- functions of the staff and office procedures
- Interacted with patients and other physicians regarding all facets of the medical practice such as answering the phone, scheduling appointments, check-in and check-out
- Coordinated additional testing and verified preauthorization with other healthcare providers and insurance companies
- Documented all phone calls and patient interactions relevant for patient files
- Facilitated and managed problem-resolution and issue escalation
- Managed the funds and accounts of the medical office and ensured that all bills were paid without any delay making certain specific timelines were followed
- Assisted in implementing a new Electronic Medical Record system
- Secured patient demographic data and healthcare information and maintained strictest confidentiality by ensuring compliance with HIPPA and Good Clinical Practice guidelines
- Managed medical records
0-5 years of experience
Answered phones and directed calls to appropriate staff members
- Scheduled and confirmed patient diagnostic appointments, surgeries and medical consultations
- Greeted visitors, ascertained purpose of visit, and directed them to appropriate staff
- Operated office equipment such as voice mail messaging systems, and used word processor
- Interviewed patients to complete documents, case histories, and forms such as intake and insurance forms
- Authorize drug refills and provide prescription information to pharmacies.
0-5 years of experience
Registered new patients, collected and logged in payments, retrieved all needed documentation and entered all information into Medflex program.
- Verified various types of insurances for every incoming patient and requested approval if necessary.
- Handled phones, answered inquiries, and scheduled appointments appropriately.
- Retrieved patient clinical information from physicians for insurance authorizations.
- Provided patients with information regarding company products, scheduling and office protocol.
- Completed random projects dealing with patients or office duties as requested by management.
- Assisted with coding of products and light billing when needed.
- Logged in of all authorizations, scheduled patients and payments.
- Assisted with all front desk duties on a daily basis including faxes, emails and copy handling.
0-5 years of experience
Coordinated with doctors and registered nurses to develop care plans for patients
- Prepared for HIPPA and OSHA reviews, ensuring required brochures and pamphlets were available to patients in both clinics
- Interacted with clinics in person and via phone
- Scheduled appointments and mastered the EMR system to make for fast retrieving of clinic files.
0-5 years of experience
Scheduled appointments
- Answered phones, directed calls and took messages for Doctor
- Maintained and updated files, mailing and database system
- Inventoried and ordered office and medical lab supplies and equipment
0-5 years of experience
Oversee daily medical office operations managing a staff of 10 employees. Responsibilities included Billing, Administrative, Human Resources Policies & Procedures, Payroll and Quarterly Tax preparation and submission.
- Responsible for negotiating, completing and submission of all contracts with all insurance companies.
- Prepared and distributed Payroll in addition to Quarterly Payroll Tax preparation.
- Post all charges and payments for insurance companies including transmissions of all electronic claims.
- Oversee inventory and purchases of medical and office supplies.
- Medical knowledge and terminology.
0-5 years of experience
Scheduling appointments for patients throughout the Raleigh-Durham Triangle area.
- Assisting over 25 clinicians with ordering medications, x-rays, and outside referrals.
- Sending Doctor’s orders to Assisted and Independent Living facilities.
- Sending out-patient medical records.
- Ordering labs and reporting test results to patients and their families.
- Ordering P/T, O/T, S/T and HH nursing for patients who are in need.
- Directly responsible for 3 Podiatrist.
- Providing excellent patient care to over 15,000 patients ranging from Geriatrics, Internal Medicine, Family Medicine, Psychiatry and Podiatry services.
0-5 years of experience
Coordinate communication with payers to ensure accurate billing practices, enhance reimbursement opportunities, achieve cash collections targets and reduce and maintain accounts receivable.
- Apply payments and adjustments to patient accounts, process deposits and maintain accurate records of all cash received in a timely manner and in accordance with company policy.
- Provide counseling to patients advising them of their financial responsibility and obtain credit agreements for outstanding balances
- Maintain accurate and complete patient files, ensuring that they are in compliance with Hanger compliance policies.
- Assist patients in scheduling
- Answer incoming calls as well as making patient calls
- Comply with HIPAA regulations
0-5 years of experience
Scheduled appointments, answered telephones, greeted patients
- Filed patients’ medical records
- Arranged and sterilized examine room instruments and equipment
- Assisted pediatricians during examination of patients
- Verified Insurance and collected co-payments
0-5 years of experience
- Answer phones courteously and promptly at all times; confirm and schedule appointments.
- Applied payments to patient account; maintain office supplies and prepare examination rooms.
- Document billing information; obtained personal medical history; prepared new patients chart.
- Research all billing issues; label x-rays and save data in excel format; perform clerical duties.
0-5 years of experience
Process revenues for the company, perform data entry, verify patient’s health insurance, and handle patient billing.
- Administrate workers comp, health (provide, state, Medicare), car insurance, disability claims for patients.
- Handle phone calls from patients, attorneys, and medical doctors.
- Filing, faxing, and copying paperwork.
- Maintain vacation and client meeting tracking systems for the team.
- Work with Paychex Payroll Company for our company employee payroll.
- Schedule meetings, manage daily calendar for Physical Therapist and Chiropractic Doctors and handle day to day administrative responsibilities.
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[Medical Office Administrator]
Last edited by: Gabriela Barcenas, CPRW, Content Writer II -
Gabriela Barcenas
CPRW, Content Writer IIGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
