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Medical Support Assistant Resume Samples
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0-5 years of experience
Completed registration and entered pertinent data for 50 new patients monthly in the Composite Health Care Computer (CHCS) database.
- Established new outpatient records for eligible beneficiaries and completed all required forms and relevant data for each.
- Was responsible for the maintenance, identification of record deficiencies and tracking of over 5,000 outpatient medical records.
- Assisted in assessing, researching and resolving medical record content which included over 100 military medical forms.
- Provided courteous and responsive service to customers and staff.
0-5 years of experience
Responded to patient’s questions and concerns face to face and over the phone.
- Provided patient care information and initiate appropriate action.
- Performed scheduling functions utilizing the DHCP/Vista and CPRS(Computerized Patient Record System) programs, to ensure all physician orders for lab, x-ray, specialty exams and return appointments are scheduled appropriately
- Responsible for weekly monitoring and corrective actions of duplicate provider appointments, scheduling errors and recall program follow-up.
- Determined eligibility for beneficiary travel and prepared vouchers for payment
- Evaluated requests for release of information, obtained proper authorization for clearance for sensitive information.
0-5 years of experience
Observed and monitored patient behavior and responses to treatment
- Recorded patient information on special flow sheets, accurately indicating suicidal
- Facilitated a smooth discharge by encouraging and reassuring both patient and family
- Trained in substance abuse, co-occurring disorders, and the effect of employment and housing issues on mental health
- Displayed sensitivity to the cultural and linguistic needs of the patient and families served
0-5 years of experience
Scheduled and coordinated appointments for patients with various clinics, ensured all treatment requested by the physician has been scheduled.
- Took and relayed incoming calls/messages to doctors and staff personnel; utilize knowledge of medical terminology and their abbreviation.
- Direct patients to appropriate clinic, laboratory, X-ray site (Physical Exam, Orthopedics, GLJ, Dispensaries or examination room) to include specific guidance when buildings are physically located in remote areas
- Conducted research and follow-ups after identifying customer issues in order to ensure adequate problem resolution.
- Compiled data for a variety of reports, using automated systems and prepared releases of information for patients. Used the Automated Data System (ADS) and various Automated Systems to include but is not limited to Composite Health Care System (CHCS) computer systems and Armed Forces Health.
- Maintained records, such as daily log sheet reflecting all procedures, examinations performed appointments and no-shows each day.
0-5 years of experience
Promoted services and oversaw the referral development activities with clinics consultants
- Managed Database, maintained sensitive and confidential files in accordance with HIPAA regulations
- Ensured programs activities were conducted by policy and procedures
- Consulted with clinical staff to obtain maximum support for soldiers
0-5 years of experience
Performed handling mail, mailing patient appointment letters, filing and making copies.
- Determined the nature of the patient’s medical care needs and acted accordingly.
- Obtained all key information needed and initiated medical administrative processing.
- Scheduled patient appointments.
- Prepared check in/check out, follow-up appointments, labs and other routine exams.
- Scheduled appointments, obtained reports, made telephone contacts.
- Obtained & maintained medical records.
- Retrieved pertinent patient data for clinicians.
- Facilitated printing electronic files containing sensitive information.
- Assured continuity of workflow and ensured that the needs of customers are met.
0-5 years of experience
Provided professional, courteous oral and written administrative support services to eligible active duty members and their families to ensure daily functions associated with patient appointing, records management, consult tracking, and other administrative task assigned by the medical treatment facility
- Executed daily operations of work activities in a timely and efficient manner by scheduling ambulatory appointments and exercise management briefings
- Utilized computer software tools to manage documents and information as required by assigned activities
- Ensured patients were registered in CHCS/AHLTA and DEERS
- Scheduled and coordinated clinic education programs according to established guidelines and within designated time frame as stated in the AFI
- Produced reports, handouts, and other material as required by assigned activities
- Organized and maintained electronic and hard copy files and records
- Provided support to the production of education programs as requested by the Flight Commander.
- Coordinated departmental calendar and integrated schedules
- Maintained and updated data and web based systems
- Consistently demonstrated that new knowledge and skills gained from education were incorporated into actual practice
0-5 years of experience
Ensured professional support was provided for phone inquiries and in-person visitors. Entered and tracked data for computer systems and communicated questions and information to the appropriate social workers, physicians, or department heads.
- Assignments involved two or more types of database management and email.
- Received and screened 50 incoming calls per day from external customers.
- Ability to give definite answers to all inquiries.
- Organized and coordinated all activities for the assigned program units.
- Collected data for administration of programs.
- Coordinated preparation of statistical data for monthly, quarterly, and annual reports.
- Interacted with customers to promote the services offered by the VA.
0-5 years of experience
Recorded patients’ medical history, vital statistics, or information such as test results in medical records.
- Prepared treatment rooms for patient examinations, keeping the rooms neat and clean.
- Interviewed patients to obtain medical information and measure their vital signs, weight, and height.
- Prepared medications as directed by a physician.
- Showed patients to examination rooms and prepared them for the physician.
- Explained treatment procedures, medications, diets, or physicians’ instructions to patients.
0-5 years of experience
Operated computerized programs and databases in order to entered, modified, and retrieved sensitive information/data into or from electronic medical records, scheduled systems and/or reports
- Notified Patient Aligned Care Team (PACT) when a patient arrived to received care
- Verified and updated insurance information and demographics into the databases
- Scheduled appointments for Veterans needing care
- Communicated the needs of the patients to the PACT team members and discussed a plan of action to improve patient care
0-5 years of experience
Medical Support Assistant responsible for performing a variety of support functions related to the management, implementation, and execution of the Soldier Readiness and Force Health Protection to include in and out-processing, soldier readiness processing, and pre and post deployment processing.
- Screened service member medical records for Individual Medical Readiness (IMR), updated individual medical readiness in computerized and paper-based medical records.
- Assisted soldiers in completion of appropriate documentation for processing and medical readiness screening.
- Mapped process for treatment and medical evaluation by providing instructions to soldiers.
- Administratively documented patient Pre and Post Deployment, Annual, and Post Deployment Health Re;Assessments and medical readiness information into Womack Deployment system, CHCS, and MEDPROS.
- Complied with HIPAA, patient privacy, patient rights, patient safety goals, infection control, Joint Commission Organization Standard and procedures for all other hospital policies.
- Relayed incoming calls and messages to the appropriate staff.
0-5 years of experience
- Answered multi-line phone, scheduled appointments, greeted patients, assisted and directed patients, ensured policies were enforced and executed opening and closing tasks.
- Maintained and recorded clinic specific data to generate reports.
- Acted as a liaison from subordinates to Manager.
- Supervised multiple employees.
0-5 years of experience
Utilized Vista and CPRS to assist patients with communicating needs, conditions, and inquires to clinic nurse and primary care physician
- Served as the receptionist for the nursing station demonstrating ability to determine the nature of calls and answering questions of visitors and patients of the ward.
- Operated computerized programs and databases in order to enter, modify and retrieve sensitive
- Proficient in problem solving, conducting research, analyzing and recommending the necessary steps for change
- Maintained composure and make solid decisions in high – stress environments
- Knowledgeable and proficient in grammar, spelling, punctuation, sufficient to prepare and review outgoing professional memos, reports, and correspondence for correctness, proper
- Proven ability to work and communicate within a culturally diverse
- Scheduled patient appointments for various Primary Care clinics throughout the organization
0-5 years of experience
Serves as appointment clerk in a medical activity using the appointment system
- Verified demographic or updated current file information determine TRICARE eligibility appointments
- Provided information concerning TRICARE services available at the medical facility, laboratory, and pharmacy.
- Scheduled multiple appointments for patients with general, specialty clinics within MEDDAC installation using CHCS and ALTHA systems.
- Inputs data into MEDPROS and MODS as required for soldier readiness processing.
0-5 years of experience
Provided administrative support to civilian personnel undergoing the mobilization process
- Coordinated with the physician assistants to ensure all medical needed information was obtained
- Ensured all required laboratory studies such as x-rays, tests, etc. have been obtained based upon physician’s request
- Scan all medical information obtained into the AHLTA system and current immunization records into MEDPROS
- Retrieve records when review is completed and ascertain record is cleared or not for mobilization
- Utilize Excel to ensure all weekly totals match for cleared and non-cleared civilians
0-5 years of experience
- Performed secretarial duties, utilizing knowledge of medical terminology and hospital, clinic and laboratory
- Compiled and recorded medical charts, reports and correspondence, using typewriter and word processor.
- Answered telephone and scheduled appointments.
- Greeted and directed visitors.
- Was instrumental in completing daily backup log, current
0-5 years of experience
Collects, catalogs, processes patient information to facilitate safe patient care within a large Navy Medicine Military Treatment Facility.
- Coordinates patient appointments within the Military Treatment Facility
- Provides expert IT support for two units with the MTF
- Orders, tracks and confirms trouble tickets and work orders within two units
- Compliant with latest HIPAA regulations
- Certified in Basic Life Support
0-5 years of experience
Responsible for coordinating the care of a beneficiary panel in conjunction with three other members of the team
- Participates in the daily team meetings where the group reviews individual patient requirements and formulates a plan for delivering the optimal level of care
- Finds solutions within the scope of responsibilities in order to resolve patients’ needs or expedited delivery of patient care
- Proactively engage with Veterans through multiple venues to include secure messaging, the recall system, or in person
- Responsible for initiating and coordinating a variety of procedures related to insurance billing and processing
- Provides coverage in the Office of the Associate of Chief/ Ambulatory Care, Triage and Employee Health.
- Expedite patient registry scheduling and waiting list, etc. and able to provide VISTA training to all employees within the practice
0-5 years of experience
- Effectively served as a support services clerk essential to clinic operations.
- Primary patient data entry clerk, which included: receipt and screening of incoming orthopedic patients, mandated review and approval process for patient admissions.
- Analyzed medical referrals and appointment requests.
- Completed and routed consult requests for patient activities and verify treatment procedures.
- Coordinated patient’s eligibility to utilize medical services within the department. Call patients to change, cancel, or remind of appointment.
- Utilized Composite Health Care System and AHLTA to schedule, cancel, and reschedule appointments as requested by patients or clinicians.
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Medical Support Assistant
Last edited by: Gabriela Barcenas, CONTENT STRATEGIST -
Gabriela Barcenas
CONTENT STRATEGISTGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
