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Optical Manager Resume Samples
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10+ years of experience
Developed medical and optical practice from ground level into profitable business, 10 – 20% annual growth
- Marketed and promoted optical practice to maximize sales and build patient loyalty
- Maintained and executed constant high expectation work atmosphere to provide outstanding, professional customer service
- Met with industry reps to ensure up to date products and market knowledge
- Trained and educated staff to meet company guidelines, policies, and goals
- Administrative operations including hiring, firing, associate reviews, training objectives and management team meetings
- Acquired surgical referrals by networking and co-managing with optometrists
- Implemented advertising and internal strategies to consistently increase customer base
0-5 years of experience
Coordinated and orchestrated the successful opening of two optical dispensaries and contact lens centers
- Maintained total operations of a M.D. /O.D. optical practice with a 6,500 patient base.
- Prepared monthly budgets and sales projections
- Instructed visually impaired patients how to best use their low vision aids
- Established educational seminars for the staff, covering both business and product concepts
0-5 years of experience
Primary liaison with internal Optometrists to maintain mutual responsibility.
- Managed department work schedule based on business forecast.
- Maintained an organized and efficient department to meet sales goals.
- Analyze policies and procedures to ensure corporate compliance.
- Monitored sales and inventories to ensure profitability.
- Administered payroll for 10 + employees.
- Maintained Doctor Relations.
0-5 years of experience
Greeted all incoming patients and assisted them with completion of all essential forms
- Managed and updated all patient information on POS system
- Tracked and kept records of billing from different Insurance Companies
- Inspected the quality of any outgoing merchandise
- Prepared all records for incoming patients for the following day
- Assisted with sales of merchandise
0-5 years of experience
Worked in a surface and a finish lab
- Monitored the budgets and renovations for the department, keeping the project on schedule
- Maintained and managed the department including associates and the optometrist
- Created weekly schedules for associates to ensure proper coverage of the department at all times
- Utilized table displays to promote eyewear, accessories and clearance merchandise
- Cleaned adjusted and fixed minor damage to eyeglasses for customers and patients
0-5 years of experience
Assisted in the opening and transition of new and larger optical facilities.
- Guided patients with the proper ophthalmic frame and lens selection to fulfill their needs and wants to consistently increase the sales of the office.
- Adjusted, dispensed and repaired glasses.
- Entered patient information and sales reports on Compulink, ensuring accurate records.
- Filed patient insurance claims and reconciled insurance payments.
- Managed bank deposits and maintained daily financial reports.
- Met with sales reps to order new ophthalmic styles and maintain optical inventory.
0-5 years of experience
- Managed optical department within Sears location for high sales in optical needs.
- Held top sales for 4 months in a row at over 100 percent to goal.
- Coached and trained associates in store.
- Responsible for payroll, scheduling, merchandising, and overall sales performance in location with no direct management in store.
- Achieved highest sales in March and April which brought store honorable mention and won a district wide contest for reflecting the sales.
0-5 years of experience
- Managed and monitored all individual retail transactions while also being apart of the sales process.
- Managed the customer service program to ensure customer satisfaction and retention of existing business.
- Coordinated and managed all retail sales reports, P&L’s, and inventory.
- Served as a liaison between our customers and the optical lab ensuring quality customer services and the opportunity of timely deliveries.
- Collaborated sales efforts in order to gain new business.
6-10 years of experience
Oversaw two opticians and lab technician ensuring excellence in the optical department.
- Coordinated insurance benefits such as VSP, Eyemed, Visio Benefit, and Vision Care Plan.
- Assisted patients with selecting lens for their life styles such as progressive lens with Transition, Crizal Alize and Polarized sunglasses.
- AO Safety glasses for Atmos Energy, Firestone, Sherwin Williams Paint Company.
- Performed managerial duties such as creating schedules, maintaining inventory of frames such as Marchon, Airlocks, Calvin Klein, Coach, Fendi, and Sean John.
- Dispensed, repaired, and adjusted frames.
- Worked well with labs such as Essilor (DBL) HOYA.
- Maintained records for walk in patients, prescriptions, and work orders.
0-5 years of experience
- Management of Optical Department
- Responsible for Accounts Receivable and Payable as well as managed relationships with insurance companies
- Responsible for staffing Optical department, training employees, and staff payroll
- Provided quality customer service to diverse clientele
- Answered office phone, addressed customer questions, set appointments and resolved issues
- Conducted series of pre-test, including OTC and Visual Field, for all patients
0-5 years of experience
- Hire, trained, supervised and schedule staff members
- Responsible for purchasing of all lenses and frames
- Prepare financial reports, designed department budget
- Maintain Purchasing inventory, cash management and organize daily workload effectively
- Completely revamped line of inventory to more updated line of frames
- Answered customer’s inquiries and developed a large personal customer base, demonstrating through product knowledge and excellent customer service
6-10 years of experience
Managed optical staff of 12
- Traveled to Expos and training seminars to keep education current
- Provided continuing education to optical staff
- Developing and maintained budgets
- Handled day to day operations and monthly reports for doctors
- Developed marketing strategies to promote Optical area
- Worked closely with doctors to be able to provide comprehensive optical services for patients
0-5 years of experience
Interviewed job candidates and made staffing decisions.
- Counted cash drawers and made bank deposits.
- Managed and supervised staff of 15 sales associates.
- Assigned employees to specific duties to best meet the needs of the store.
- Hired, trained and evaluated personnel in sales and marketing.
- Examined merchandise to verify that it was correctly priced and displayed.
- Scheduled and led weekly store meetings for all employees.
- Increased profits through effective sales training and troubleshooting profit loss areas.
- Reported to the district manager regarding all store and staff issues.
- Generated repeat business through exceptional customer service.
6-10 years of experience
Managed all facets of a full service optical boutique including sales, purchasing, inventory, accounts payable and staff supervision.
- Facilitated sales of a wide range of eye care products to accommodate customers’ needs.
- Performed all aspects of shop work.
- Responsible for all aspects of ordering and dispensing contact lenses.
0-5 years of experience
- Balanced sales floor and doctor office demands in a high-pressure environment by prioritizing, assigning tasks and defining expectations.
- Maintained positive relationships with patients and co-workers through effective communication and a professional demeanor.
- Developed an organized system for sustaining daily operations, confidential record retention and compliance with safety and legal policies and procedures.
0-5 years of experience
- Demonstrated ability to deliver outstanding customer service with proven track record of sales growth and accountability for results.
- Successfully completed store merchandising and implemented solutions to grow business.
- Trained sales and customer oriented associates to provided quality eye care and eyewear.
0-5 years of experience
- Developed new sales processes for 3 high volume offices
- Implemented Electronic Health Records (Medflow/Allscripts)
- Trained and developed a staff of 20 opticians in sales and customer service skills
- Built relationships with doctors to increase company capture rates
10+ years of experience
Conduct sales; hired; train; and managed staff;
- Medical Billing including Medicare using Eyefinity and Gateway EDI
- Conduct floor supervision while providing excellent customer service
- Maintained inventory; handled cash
- Dispense lenses, conduct frame measurements and repairs;
- Collaborated with doctor to develop clientele base for business
0-5 years of experience
Managed, trained and motivated employees
- Dispensed eyeglasses, and ensured excellent customer service and sales
- Performed opening and closing duties
- Performed quality control on eyeglasses and contacts
- Checked inventory regularly and ordered inventory as needed
- Assisted in the hiring and termination process of employees
0-5 years of experience
Managed Optical and all of its affairs (Also Managed 05/07-08/08)
- Maintain a large (1000-1500) diverse selection of frames. All frame buying, warranties, and returns.
- Continually educate and train employees to stay at the technological forefront on lens options (progressive designs, materials, and coatings)
- Train staff on general lab work – edging & mounting lenses, verifying prescriptions on lensometer
- Ensure exceptional Customer Service and Quality Control is in place to produce the best product and service possible for the patient
- Communicate with doctors, patients, and staff of any special needs/concerns
- Follow up on All Accounts Receivable
0-5 years of experience
- Kept consistent sales track record averaging over $5,000 in sales weekly
- Imported and sorted an average of 200 units of merchandise per week
- Trained new hires employees
- Met and exceeded monthly sales goals
- Motivate and mentor store associates to help them achieve sales and performance goals
- Educated patients in selection of frames and lenses
- Used consultative selling approach with Host store to help increase business
- Help analyze data and develop and implement plans for increased revenue
0-5 years of experience
- Carry out office organizational responsibilities such as track, record, and inventory all optometry products and pharmaceuticals.
- Work closely with patients ranging from elderly to infants, optometry and pharmaceutical representatives, Doctors of optometry and industry agencies such as Blindness and Visual Services as well as Office of Vocational Rehabilitation.
- Generates, maintains, and produces quarterly inventory reports to insure accuracy and fiscal responsibility
- Drafted, finalized and implemented product returns policy procedure.
- Developed frame and lens packages to maximize profit.
0-5 years of experience
Driving maximum sales performance with a team of 3 members, continue to increase profit for the company month over month by 35% MTD.
- Sell and dispense prescription and non-prescription eyewear. Take P.D. and seg. Ht. measurements. Assist patients in frame selection and choosing the best type of lens and lens options for their specific needs.
- Experience with Medicare, Medicaid and VSP insurance.
- Communicates regularly with Senior Manager regarding store performance and tactics to improving sales.
0-5 years of experience
Principal responsibilities include verifying incoming single vision and multifocal lens orders for accuracy and completeness; manage ophthalmic and sunglass collections ensuring frame boards are current containing various styles, meet with frame representatives to order and adjust stock; assist patient with frame selection, discuss single vision or multifocal lens options and available treatments, take personalized lens measurements, submit lens orders through appropriate website or by phone; adjust and repair patients frames as needed, create promotional materials to post in office and on social media, maintain frame database and filing system, oversee ordering of frame parts and lab supplies.
- Verify insurance coverage, retrieve authorizations, and explain coverage of benefits
- Maintain electronic records and update patient history
- Assist with patient check-in, check-out, and scheduling appointments
- Promptly respond to appointment requests submitted through company website
- Process patient payments
6-10 years of experience
- Oversaw multiple optical shops
- Hired and motivated new managers and associates
- Established new strategies to boost business
- Built and maintained relationships with local communities
- Provided necessary training, counseling and motivating courses for the associates
- Interfaced with medical professionals
- Handled multi-faceted responsibilities encompassing customer service, sales, cashiering, inventory control, purchasing, and restocking of optical wear
0-5 years of experience
- Optical sales, adjustment, and repairs, seeing over 20 people per day
- Building strong relationship with long time patients with professional customer service
- Knowledge of several insurance benefits as well as varies company policies.
- Billing insurance and inventory management.
- Strategically purchasing frames and supplies, studying patient base and product knowledge
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[Optical Manager]
Last edited by: Gabriela Barcenas, CPRW, Content Writer II -
Gabriela Barcenas
CPRW, Content Writer IIGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
