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Mental Health Case Manager Resume Samples
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0-5 years of experience
Managed a caseload of thirty-five clients (eighteen years and younger) who are seriously emotionally disturbed.
- Provided direct and indirect service to each client on an average of three hours a month.
- Enhanced clients functioning within the community setting by linking to necessary services, monitoring those services, and collaborating with the service provider.
- Provided support to clients and their families through the treatment planning process.
- Designed Individualized Service Plans that outlined client objectives and case manager interventions and revised these objectives when necessary to meet client needs.
- Wrote daily progress notes and reviewed quarterly progress.
- Developed Psychiatric Waiting List Protocol.
- Awarded Teamwork Certificate in December 2009 for involvement with the psychiatric waiting list protocol.
0-5 years of experience
Managed cases for 20-24 dually diagnosed parolees in a transitional drug and alcohol program located on skid row
- Facilitated recovery meetings, taught classes on life skills
- Organized and developed case plans for clients
- Assisted clients with the application process for Supplemental Security Income and Section 8 housing
- Coordinated the distribution of client medication
- Implemented a support group to aid clients in their transition from prison to the community
0-5 years of experience
Managed caseload of 32 individuals with developmental disabilities, behavioral and mental health needs.
- Facilitated support groups for women addressing different topics relevant to their daily lives.
- Identified and used effective treatment strategies in meeting the needs of individuals.
- Developed treatment plans to promote independence and enhance their quality of life.
- Established & maintained positive relationships with coworkers, individuals served, families and agencies.
0-5 years of experience
Managed 70+ cases of Intensive Mental Health concerns ranging from all different diagnosis and ages from children to adults.
- Provided services at the clinic, home and school to meet the needs of the clients.
- Counseled clients on the proper way and to take their medications and the importance of consistency.
- Quarterly assessed the clients providing therapy, skills training and case management.
- Assisted clients and guardians with school issues and meetings, as well as, family issues and legal matters.
- Heavy documentation.
- Collaborated with the recruiting team seeking out qualified candidates to join the organization. Screened resumes using various sources, was apart of conducting interviews, and helped train new employees.
0-5 years of experience
Assessed client and delivered comprehensive case management services in hope of reducing the unnecessary risk of institutional care by treating high-risk clients living in the community.
- Collaboration with public social and welfare agencies to obtain and provide information. Evaluated and addressed individual client needs and concerns.
- Maintained a caseload of 15 clients consisting of mainly 18 and younger, with some work with families; educating clients and their families regarding other community resources; and managed caseloads and acted as an advocate for client rights.
- Provide collaboration with other partners in the community such as NWIRP, probation officers, wraparound facilitators, schools, and child welfare.
- Attend weekly supervision with MSW and monthly clinical consultation.
- Provide psycho-education on abuse, acculturation, and mental health; all with a cultural lens.
0-5 years of experience
Oversaw the intake and re-determination process by interviewing clients, assisting with completing case records, collecting all required documentation, referring for supplemental services, and registering for agency services
- Recruited eligible clients for programs and provided information on the organization
- Provided in-depth advocacy services to the disadvantaged population (i.e.-mentally, formerly incarcerated, substance abuse)
- Counseled clients in individual and group sessions to assist them in dealing with substance abuse, mental and physical illness, poverty, unemployment, or physical
- Interviewed clients, reviewed records, conducted assessments, and conferred with other professionals to evaluate the mental or physical condition of client or patient
- Educated clients and community members regarding mental and physical illness, substance abuse, medication, and available community resources
- Referred clients to community resources for housing or treatment to assist in recovery from mental or physical illness, following through to ensure service efficacy
0-5 years of experience
Provided case management and counseling services to over 40 chronically mentally-ill clients. All clients were either homeless or formerly homeless and battled with co-occurring disorders. Case management services included the development and implementation of treatment and crisis plans and assisting clients with housing, social service, and benefits-related dilemmas.
- Served as a protective payee for 14 clients. This included managing their budgets, savings, providing them with weekly/bi-weekly cash, and taking them shopping.
- Collaborated with clients’ housing, chemical dependency, and medical teams to ensure consistent and thorough support as well as harm-reduction and change process.
- Provided crisis services to clients in person or via phone to ensure de-escalation and client safety.
- Completed paperwork in a timely manner. Tracked participation and progress for State mandated quarterly reporting and consistently completed client-related DAP notes. Proficient use of agency-wide software.
- Met with licensed supervisor weekly for state licensure purposes and personal guidance. Sought out consultation from colleagues and managing staff when needed. Attended agency meetings and all-staff trainings.
- Performed duties in a multi-culturally competent and sensitive way.
0-5 years of experience
Scheduled and transported clients to appointments.
- Monitored and maintained client’s individual and public benefits.
- Encouraged clients to express their feelings and discuss what is happening in their lives, as well as help them to develop insight into themselves, symptoms, and support systems.
- Completed initial intake, 6 month, and annual assessment with clients as needed.
- Developed and implemented case management treatment plans based on clients’ needs and goals.
- Educated on helpful resources yet guide them into becoming independent as well as become resourceful in such a developing community.
0-5 years of experience
Increased the client’s abilities to function more independently by implementing strong support systems.
- Educated the community at Schools, Probation offices, Mental Hospitals, Public institutions by bringing awareness to mental health disabilities and services rendered by the program.
- Completed Bio-psychosocial Assessments on all assigned clients.
- Developed individualized treatment and Educational plans for each adult and child consumer.
- Provided Crisis Intervention services, Substance Abuse, Vocational/Career Development Planning, and Family counseling.
0-5 years of experience
Provided case management services to children and adolescents at risk or with serious emotional disturbance and their families.
- Counseled and assisted families in improving psychosocial functioning.
- Developed and modified treatment plans through interviews, records, and service coordination.
- Utilized a collaborative model in providing treatment to families through behavior modification strategies.
- Completed quarterly progress reviews and diagnostic assessments.
- Identified and linked clients with community services in order to promote comprehensive treatment through a continuum of services.
- Assisted in providing intensive in-home services, crisis counseling, and prescreening in order to meet the immediate needs of the clients and agency
0-5 years of experience
Provided individual case management services to clients with HIV/AIDS diagnosis and developmental disabilities and supported client’s companion and families.
- Evaluated needs of clients and advocated where needs are not being met. E.g. disagreements in policies, and practice with SSI, SSD, PA and HASA Centers.
- Implemented ISP, Service plans, Psycho/social history, and job development training for clients.
- Provided direct services to adults with impaired functioning due to mental disturbances such as biological, chemical, physiological or social.
- Conducted weekly home visits.
- Attended training sessions deemed appropriate to further knowledge and skills of case management and knowledge in the subject of HIV/AIDS and mental health.
0-5 years of experience
Developed psychosocial assessments, treatment plans/goals, discharge plans, and outpatient services
- Participated on a multidisciplinary team, including psychiatrists, to develop and discuss treatment plans and goals
- Led Dialectical Behavioral and Co-Occurring Disorder therapy sessions for patients dealing with all DSM-IV diagnostic disorders
- Conducted one-on-one therapy sessions with both adolescent and adult patients
- Facilitated family therapy sessions to educate, answer questions, and provide safe environment for positive change / acceptance
0-5 years of experience
Worked collaboratively with health care professionals to assess, plan, implement, coordinate, monitor and evaluate options and services required to meet clients’ health and human services needs.
- Communicated, advocated and used community resources to promote quality and cost-effective interventions and outcomes.
- Provided intensive care coordination services and served as a direct resource to clients and providers on a daily basis.
- Wrote client housing contract according to established procedures.
- Monitored delivery of services and quality of care to ensure compliance with terms and conditions of the contract.
- Attended monthly Psychiatric Hearing Review Boards and court dates per client legal terms/conditions.
- Implemented plans to proactively facilitate achievement of outcomes through communication with the client/family and healthcare team to coordinate care.
0-5 years of experience
Maintained a caseload of 27 adult with serious mental illness and substance abuse concerns.
- Developed treatment plans with these individuals that centered on their ability to maintain stability and encourage independence within the community.
- Collaborated with several community agencies, supportive type services, and medical professionals in order to assist these individuals with housing, benefits, employment, and healthcare to maintain their mental health stability.
- Established measurable goals and objectives, which were useful in advocating for these individual’s needs while helping them to avoid frequent mental health hospitalization.
0-5 years of experience
Delivered case management services at risk youth, severely mentally ill and substance abuse patients. Coordinated services, worked collaboratively with other agencies, integrated services, and conducted youth and family counseling.
- Created and presented individualized treatment plans, behavioral contracts, and transfer/discharge plans. Evaluated and recorded consumer needs and modified treatments plan accordingly.
- Rendered services including crisis intervention and provision of additional/alternative services when necessary.
- Accomplished mental status exams.
- Interacted with other agency professionals including psychiatrist and therapist through effective consultations. Filed agency records while boosting reimbursement potential.
0-5 years of experience
Served as a counselor and case manager for offenders who have mental illness and are high risk in the cognitive domains.
- Schedule and facilitate Thinking for Change, a cognitive building course.
- Undertake readiness assessments and one-on-one reinforcement of cognitive skills with offenders.
- Performed all duties as a corrections counselor, including addressing custody and behavior classification, perform good time reviews and respond to issues and behaviors as needed.
- Establish a reentry case plan for offenders that address risk/need, and that coordinated with the mental health provider, to ensure mental health issues are identified and addressed.
- Coordinated reentry case plan with discharge planner, to ensure needs are addressed through the discharge planner related to benefits applications, linkages to mental health treatment in the community and medical management.
- Manage the living unit in absence of the Unit Team Manager this includes but is not limited to: organizing cell house movement, managing cell house staff
10+ years of experience
Served as a liaison to children and adults with mental illness.
- Developed and maintained strong community alliances with county/stated agencies, police departments and youth service programs.
- Proficient knowledge of mental health programs and available social service agencies.
- Advised supervisory staff and clinical staff of significant changes in consumer behavior, issues or incidents.
- Served as an Intake Worker for Psychological Assessments and presented them at staff meetings along with recommendations for treatment.
- Worked as part of the Emergency Service Team, that included advocating for the consumer as well as coordinating placement within the mental health system
0-5 years of experience
- Provided mental health case management services for 25 mentally ill adults.
- Some were are out patients from St. Elizabeth’s mental hospital, and were homeless people assigned to our outreach program.
- Conducted initial assessment of consumer needs for example medical, psychiatric, housing, social, community integration educational/vocational and other program supports.
- Planned service linkage, coordinated, and assist the consumer in accessing resources in the community.
- Daily monitoring of consumer was conducted, maintained necessary casework records, and daily documentation reports were submitted into the consumer’s charts.
- Assisted the consumer in securing benefits for example; Medicaid, Social Security, and Public Assistance applications.
0-5 years of experience
- Interviewed clients, reviewed records, and conferred with other professionals to evaluate mental or physical condition of clients.
- Managed case load of 60+ emotionally and mentally challenged children and adults.
- Utilized positive reinforcement to address positive behavior and confronted negative behavior.
- Maintained accurate documentation to record behavioral approach taken with clients.
- Collaborated with counselors, physicians, and community resources to plan and coordinate treatment, according to clients’ needs.
- Monitored, evaluated, and recorded client progress with respect to treatment goals.
0-5 years of experience
Provided community support services for children and adults with mental illness and substance abuse issues.
- Assessed the needs of children and adults and linked with community resources to aide in treatment and recovery.
- Supervised and evaluated Para-professionals documentation and performance skills and signed off as QP.
- Evaluated client’s vocational needs and provided guidance for appropriate career development and job placement.
- Developed and implemented treatment plans relative to diagnosis of adult and child.
6-10 years of experience
Responsible for providing crisis intervention and substance abuse services to patients in a community corrections center, meeting with up to 25 patients each day for regular therapeutic interviews.
- Interview and evaluate clients, including conducting safety and risk assessments
- Testify at numerous hearings regarding patients’ history and present behavior
- Collaborate with the Behavioral Health Court to serve dually-diagnosed individuals
- Write reports and case summaries and compiled work records, including required statistics
- Achieved long term success rate of 71% non-recidivism vs average of 13 %
0-5 years of experience
- Identified, coordinated, and secured resources for clients in outpatient department.
- Assisted the coordinator of the after school rehabilitation program with transporting clients to and from site location
- Integrated a point star system on children’s behavioral chart to reinforce positive behavior with children aged 6 to 9 years old.
- Modeled and coached for clients the appropriate social skills to aid in their treatment plan for maladaptive behaviors
- Linked clients to psychiatrist for evaluation, medication support, and provided advocacy services during school meetings to attain appropriate classroom placement for client.
0-5 years of experience
Provided telephone consultation to Tufts Mental Health and Substance Abuse inpatient and outpatient providers and PCPs regarding Tufts benefits, systems, and the Designated Facility Program.
- Managed member complaints through the Expedited Appeals process.
- Redesigned the out-of-service-area Outpatient Mental Health and Substance Abuse Program and developed protocols/criteria to better serve college students; performed initial and ongoing clinical reviews.
- Developed the Mental Health VNA Program inclduing protocols and trained department staff.
- Performed initial and ongoing clinical reviews for psychiatric and/or substance abuse admissions outside of the service area.
0-5 years of experience
Brokered community supports for clients and family members.
- Facilitated interdisciplinary team meetings.
- Performed site visits to monitor compliance.
- Performed crisis intervention and coordinated hospitalizations.
- Served as an advocate for clients and families.
- Completed state and federal mandated assessments and documentation.
0-5 years of experience
Completed psychosocial assessment and provided case management and supportive counseling to clients struggling with mental health
- Conducted Social/Emotional Assessments and translate results to family
- Facilitated Mental Health topic presentations such as domestic violence, child abuse, parenting all ages, grief/loss; in the community and Head Start locations
- Recruited and referred individual or family members to community resources to meet their need
- Provided crisis intervention through one on one home visit or in the community
- Teamed with professional staff and parents to increase consistency between classroom and home interventions
- Maintained strict confidentiality of all records, information and observations of children and their family
0-5 years of experience
Responsible for a caseload of approximately 35 individuals with chronic mental illness.
- Obtained funding for Consumers to receive competitive Vocational, Psychosocial, and Rehabilitation services from local and state agencies. Negotiated necessary treatment plan costs and researched effective treatment methods
- Developed, implemented, and evaluated treatment plans for each Consumer
- Assumed leadership role in interdisciplinary team meetings to ensure adequate treatment from all team members. Advocated for Consumers to ensure they received appropriate treatment and sufficient support from treatment team members
0-5 years of experience
- Volunteered as key support team member shadowing Case Manager; attended agency-based appointments and home visits, prepared documents, observed client meetings, and gained strong knowledge regarding operations at agency.
- Observed interactions with children ages 5 to 17 with mental health disorders including bipolar, depression, ADHD, and ODD.
- Witnessed Case Manager working with clients to develop life and social skills, and coordinate discharge stages.
0-5 years of experience
Developed individualized treatment plans for adults with mental illness, substance abuse and legal issues
- Assessed, coordinated and planned for supportive services indicated in treatment plans with the goal of improving the client’s quality of life and autonomy
- Provided crisis intervention and coordinated more intensive services when necessary
- Monitored symptom presentation and medication compliance while communicating with psychiatrists
- Testified in court hearings and provided reports to probation officers regarding client progress
- Encouraged clients to participate in group therapy, refrain from substance use and to practice learned coping and social skills
- Communicated with treatment team on a daily basis to ensure clients needs are being met
- Completed home visits to monitor independent living skills, medication and compliance with rules of Assisted Living Facilities
- Documented services rendered to clients in relation to treatment plan objectives on a daily basis for Medicaid reimbursement
- Piloted the SOAR program at the agency to assist clients with obtaining disability benefits to prevent homelessness and ensure appropriate health care
6-10 years of experience
Maintained a caseload of 40+ clients continually, providing on-going direct support, advocacy, and referral in the areas of mental
health, crisis intervention, substance abuse rehabilitation, vocational, educational, medical, legal, financial benefits, housing,
independent living, and building social relationships in the community
- Conducted intake assessments and formulated and implemented quarterly treatment plans
- Participated in multidisciplinary treatment team meetings, collaborated with and provided feedback to team to meet client needs
- Maintained documentation and billing paperwork to satisfy agency, county, and commitment court requirements
6-10 years of experience
Provided direct and indirect Case Management services to a caseload of 40 clients diagnosed with a chronic and persistent major mental illness in a variety of settings (Community, Forensic, State Hospital, Assisted Living Facilities)
- Conducted monthly face-to-face home visits and/or treatment team meetings for client’s served
- Provided ongoing advocacy, monitoring and linkage to referrals, resources and entitlements to client’s served
- Consistently produced the highest Case Management productivity for HBH Central Branch
- Composed comprehensive “Conditional Release Plans” for client’s with pending legal charges in the Broward County Felony Mental Court System
- Completed comprehensive Biannual Case Management Service Plans and Assessments for client’s served
- Completed documentation, Mental Health Outcomes, FARS and Case Management Certifications for client’s served
- Reviewed and revised co-worker’s “Conditional Release Plans” for client’s with pending legal charges in the Broward County Felony Mental Health Court System
- Completed client’s Managed Care Requests for ongoing Case Management Service
- Provided training and mentoring to newly hired Case Managers
- Attended monthly Circuit 17 South Florida State Hospital Discharge Tracking Meetings
0-5 years of experience
Served adults with a severe mental illness who exhibit functional deficits in the self-management of prescription medications; in maintaining continuous treatment; and in activities of daily living/community living skills.
- Provided assertive community outreach and sustained efforts to engage individuals.
- Teach and assist with activities of daily living in home and in the community.
- Used cognitive rehabilitation, in-vivo skills practice, and role reversal (psychosocial rehabilitation).
- Collected information necessary to develop an accurate assessment of each client.
- Provide emergency assessments of persons with mental illness in the community.
- Accurately assessed patients for suicidal ideas and gestures.
0-5 years of experience
Provided intensive individual and team case management services to severe and persistent mentally ill youth within a community setting.
- Held active leadership role in helping develop and track records regarding fellow associates, consumer and ex offender activities and coaching schedules.
- Organize and coordinate schedules for team building activities and consumer benefiting events and department meetings.
- Assisted with interagency auditing process.
- Assisted in interagency trainings designed to educate staff on agency and state laws, policies, procedures and the recognition and prevention procedures.
- Attended and facilitated meetings as appropriate and met regularly with the Department of Social Services, State Mental Health Departmental Personnel, local law enforcement entities and other pertinent stakeholders to review, discuss and ensure compliance and consumer needs are being met
0-5 years of experience
- Trained new staff members ensuring maximum productivity and operational readiness
- Conducted group sessions with individuals with a psychiatric diagnosis on mental health awareness, addiction, anger management and independent living.
- Identified high-risk behaviors for case-management activities and redirected hostile behavior(s) as needed.
- Communicated with the psychiatrist weekly regarding client symptoms and medication(s).
- Communicated with family members to increase their knowledge base, awareness and with goal attainment.
- Assisted clients with resolving SSI and Social Security Benefits issues, with seeking affordable housing, etc.
0-5 years of experience
- Worked in Pender County Schools and provided school based services to include intake assessment, counseling, and crisis intervention to assigned clients.
- Coordinated and linked services.
- Allocated adequate resources for client, client assistance with medical appointments, court hearings, translation as well as case supervision with supervisor
- Attends regularly scheduled staff meeting.
- Identified with the client areas of strength and what needs to change; helped developed self-esteem; and encouraged expression of feelings.
- Home and field visits with clients.
0-5 years of experience
Provided case management services to behavioral health clients.
- Assisted clients with accessing community services
- Completed daily and monthly documentation detailing services provided.
- Worked and cooperated with an interdisciplinary team.
0-5 years of experience
Interacted with substance abuse and mentally challenged clients
- Assisted in group therapy, treatment team meetings to provide client progress
- Reviewed treatment plans and completed case notes on clients in caseload
- Observed clients in home/residential environment & monitored ADL’s
0-5 years of experience
Intervention and implementation of curriculum based lessons to high risk youths ages 6-17yrs,
- Mentored youth to raise level of self-esteem, cultural awareness, and substance abuse education provided service referral to community based organizations.
- Maintained appropriate documentation (SIRP) according to program policies and procedures on clients and 70% productivity with Department of Mental Health
- Coordinated Mental Health services for program youth and families
- Provided weekly case management and counseling sessions with youth
6-10 years of experience
Act as a liaison between clients and insurance companies, accounts receivable and legal compliance
- Worked side by side with leadership to resolve problems or questions
- Conducts on site interviews and new hire training to ensure new hires are trained in effectively
- Coordinated activities and facilitates timely and accurate delivery of services and projects to each functional area to include: legal compliance, insurance policies, employee relations, etc.
- Responsible for driving results with clients with the goal of increasing satisfaction, retention and referrals
- Effectively establish, maintain, build rapport and manage client relationships at all levels to ensure CMMHC was successful in helping the clients and staff achieve their desired outcome.
0-5 years of experience
Mental Health Adult and Child Population
- Coordinated the integration of social services/case management functions into the patient care, discharge, and home planning processes
- Linked and coordinated needed services from agencies on behalf of the consumer
- Assist consumer in locating employment
- Coordinated, prepared and maintained required documentation filing purposes
- Audited client files
0-5 years of experience
Carried a caseload of 14+clients with severe and persistent Mental Illness and coexisting Substance Abuse Disorders.
- Collaborated with physician and other healthcare members to ensure patient receiving optimal care.
- Provide assessment of direct supportive services to consumers lacking the ability and or skill to maintain daily living situations
- Facilitate the use of community resources
- Documented mandatory monthly progress reports in a timely manner
- Worked with multidisciplinary staff for consultation and teamwork
0-5 years of experience
- Coordinated, linked, and monitored services for adults with severe mental illness(es)
- Completed clinical documentation and maintained compliance with Medicaid regulations following strict deadlines
- Completed authorizations for adults reflecting various diagnoses to include Schizophrenia, mood and personality disorders
- Acted as payee for consumers to include budget preparation, check distributions, and SSI and SSDI benefits
0-5 years of experience
- Assessed & planned the delivery of all services needs of long-term mentally ill clients
- Monitored clients’ progress toward identified service plan, make adjustments as appropriate
- Provided basic counseling services to clients through supportive counseling, family assessment and intervention, and crisis intervention
0-5 years of experience
Coordinated mental health services to adults with SPMI, TBI and drug and alcohol dependencies
- Completed assessing tools to determine needs (such as but not limited to: Functional Assessments)
- Crisis Intervention
- Connected adults with community resources and treatment facilities to help meet their needs
- Prepared court reports and monitored adults on commitments
- Coordinate/communicate with corporate foster homes, consumer guardians, drug/alcohol treatment
0-5 years of experience
- Provided case management to a case load of 35 chronically mentally ill adults.
- Assisted clients in maintaining benefits in order to remain in services.
- Assisted clients in accessing services including healthcare and chemical dependency treatment.
- Provided payeeship services as needed.
- Maintained accurate records of all services provided.
- Completed client-related reports as needed.
- Coordinated services between programs as well as across agencies.
0-5 years of experience
- Counseled clients with behavioral problems (6-18 years of age)
- Developed and taught skills such as coping skills to help clients with daily living.
- Carried a case load and provided timely and accurate record keeping and reports as required for assisting clients.
- Collaborated with therapists and parents regarding client care.
- Assisted clients in attendance and compliance with medical/mental health.
- Participated as appropriate in staff meetings trainings, and supervision sessions.
- Maintained strict confidentiality.
- Assisted clients with becoming better functioning human beings.
0-5 years of experience
Provide education regarding healthy diet and exercise in order to provide a wrap-around approach to care for clients
- Facilitate a person-centered approach to determine appropriate clinical needs summarized in each client’s individualized service plan
- Refer and link clients to agencies in the community to be able to provide wraparound care addressing all areas of a biopsychosocial model of life
- Monitor client’s involvement in services such as mental health support services and psychosocial rehabilitation centers in efforts to determine if a different level of care is needed
- Determine if services provided to the clients are effective via quarterly assessments
- Supporting clients by developing tactics to independently perform ADL’s
0-5 years of experience
Providing community linkages and referrals for 25-30 adult, mental health consumers
- Performing administrative tasks such as: filing and updating clients charts, answering phones
- Managing and scheduling appointments, advocating for clients
- Linking clients to appropriate psychiatric treatment and assisting client with entitlements
- Transporting client’s to appointments as needed
- Documenting observations, information and services provided to the consumer in progress notes daily
0-5 years of experience
- Received letter of appreciation from Program Director for “Exemplary Work Performance”
- Provided counseling to a caseload of 6 to 8 adults who suffer from a variety of mental illnesses (i.e. Schizophrenia, Bi-polar disorder)
- Lead and assist in leading various groups i.e. substance abuse, relapse prevention, educational and career.
- Taught and assisted in activities of daily living, including food preparation and service, household maintenance and laundry.
- Provided linkages and referrals to community resources such as medical, mental health and/or substance abuse services as needed.
- Assisted in finding permanent housing for clients using HRA packet
0-5 years of experience
- Worked with a diverse population of clients with mental illness, chemical dependency, developmental disability and traumatic brain injury.
- Managed and budgeted social security income to assist with paying rent and bills without client agreement.
- Frequency of services for clients varied depending on mental health status. Meetings ranged from daily to once per month.
- Filed court petitions for civil commitment to protect mentally ill clients and the public.
- Testified in court regarding case details.
- Documentation completed on all case activities.
Mental Health Case Manager Duties and Responsibilities
A mental health case manager’s duties vary based on their employer, their caseload, and the number of staff on their treatment team. These core job tasks, however, are common across all facilities:
Assess Patients Mental health case managers perform patient assessments to evaluate their state of mental health and ability to function in a real-world environment.
Manage Patient Files Mental health case managers add notes to patient records based on assessments and evaluations. They also review progress notes in patient files written by other members of the treatment team.
Create Patient Plans Mental health case managers create individualized patient plans designed to help them meet specific desired life goals. They coordinate with the rest of the mental health team, including doctors and nurses, to establish these plans.
Resolve Crises Mental health case managers resolve crisis situations involving patients as they arise.
Oversee Paperwork Mental health case managers oversee the completion of disability and insurance paperwork as needed.
Design Aftercare Plans Mental health case managers collaborate with the rest of the treatment team to design aftercare plans for patients who are being released from treatment soon.
Perform Home Visits Mental health case managers make home visits to released patients to check on their ongoing mental health and evaluate their progress.
Mental Health Case Manager Skills and Qualifications
Mental health case managers use strong interpersonal skills to communicate with patients and sharp analytical abilities to assess a patient’s mental state. Facilities that hire mental health case managers look for professionals who also display these skills:
- Problem-solving skills – mental health case managers use problem-solving abilities to resolve issues with patients and manage crisis situations as they arise
- Communication skills – strong communication skills are essential for mental health case managers, who write notes in patient files and verbally collaborate with the rest of the treatment team
- Interpersonal skills – mental health case managers use interpersonal skills to develop relationships with patients and help them open up about their feelings
- Critical thinking – mental health case managers apply critical and analytical thinking skills to evaluate patients professionally and guide them toward their life goals
Mental Health Case Manager Education and Training
Mental health case managers need a bachelor’s degree in social work, psychlogy, counseling, or a similar field of study. Many employers additionally require previous work experience in a mental health or clinical setting. A master’s degree can substitute for work experience among many employers. Because travel is a component of this job, mental health case managers must have a valid driver’s license. Because of the extensive education requirements needed for this job, mental health case managers do not receive much training. Instead, they go through a brief orientation period that usually lasts no longer than two weeks.
Mental Health Case Manager Salary and Outlook
Social workers, who perform similar work as mental health case managers, earn a median annual income of $47,980. PayScale shows that mental health case managers earn a median annual salary of $36,170. According to the Bureau of Labor Statistics, this job field will increase 16 percent through 2026, a rate that is much faster than the national job growth average. Mental health case managers receive benefits packages that typically include healthcare, disability, and life insurance coverage. Retirement plans, vacation leave, and paid sick days are usually included in standard benefits packages for mental health case managers. Some facilities may provide additional perks such as free meals, free parking, and wellness program enrollment.
Helpful Resources
Discover networking events, career opportunities, job strategies, education tools, and other valuable information for mental health case managers with these resources:
Mental Health America – find careers for mental health
case workers and other mental health professionals, read up on news updates, find event dates, and take advantage of training and education programs with the resources at MHA
On Being and Having a Case Manager: A Relational Approach to Recovery in Mental Health – building client relationships is the focus of this book, which emphasizes communication techniques to help mental health case managers provide support and assistance to their patients
American Case Management Association – find certification programs, educational resources, and career opportunities at this website designed for mental health case workers and other professional case workers in all industries
CMSA’s Integrated Case Management: A Manual for Case Managers by Case Managers – case managers wrote this book specifically for other case managers as a reference manual offering job techniques for assessing patients, providing support, and managing common work tasks
National Association of Case Management – find jobs at the career center, stay up to date on news updates, get information about training programs, and find networking events at this website for case managers across the U.S.
Psychiatric Interviewing: The Art of Understanding – learn techniques for interviewing and assessing patients with the tips detailed in this guidebook, which provides advice for drawing information out of patients and helping them open up
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Last edited by: Gabriela Barcenas, CPRW, Content Writer II -
Gabriela Barcenas
CPRW, Content Writer IIGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
