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Crisis Counselor Resume Samples
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0-5 years of experience
[company name] is a California State Certified, Christian Treatment Center for individuals seeking PHP, IOP and OP recovery treatment programs for Addiction, Co-Occurring Disorders and Co-Dependency issues.
- Delivered strategic measures to aid mental health and development of individuals experiencing a crisis and provided solutions for management and intervention.
- Responded to Clients by telephone and in person, assessed needs, provided tours and determined appropriate treatment.
- Provided transportation from airport and assisted client through multiple phases of admission, U/A and intake and escort to detox.
- Smoothed client transition and orientation into guest residences by providing a high level of compassion and reassurance.
- Assisted Clients with case management needs by serving as court liaison while making emergency room visits, shopping for personal effects and groceries, assisting with lab appointments, handling court and legal documentation and preparing for sober living aftercare plans.
- Drove annual sales revenues over $410k in 2015 and over $560k in 2016 in private pay facility with rates starting at $6,800 per month.
- Continuously communicated with loved ones via text, phone, email and in person for emotional and spiritual encouragement and support; assisted with managing codependence issues.
- Enhanced organizational exposure though online marketing efforts by volunteering to interview and record live testimonials from program alumni.
0-5 years of experience
- Conducted biopsychosocial assessments on students ages 5-9 with developmental and physical disabilities to identify clinical risk areas; maintained caseload of 4 students and 2 groups.
- Collaborated with teachers, counselors and parents to establish goals for students in an Individualized Educational Plan (IEP).
- Provided coaching to teachers that struggled with emotionally disturbed students on appropriate techniques to calm students down.
0-5 years of experience
- Engaged with individuals experiencing a mental health and/or drug & alcohol crisis face to face
- Achieved short term goals through resolution of the crisis event
- Provided recovery oriented supportive counseling, verbal de-escalation and conflict resolution
- Conducted clinical assessment, suicide-homicide risk assessment and prevention
- Facilitated referrals for outpatient and inpatient services
- Fostered positive relations with community partners such as hospitals, police, schools and human service providers
0-5 years of experience
- Commited to weekly, overnight, on-call shifts responding to patients in Emergency Departments throughout Chicago, disclosing or presenting with signs of sexual abuse
- Implemented patient-centric, trauma-informed care with patients across the lifespan
- Provided culturally affirming services to individuals across sexual orientation and gender identity spectrums; advocated for affirming care from medical and legal professionals
- Liaised between patients, medical staff, and law enforcement; ensured medical and legal compliance with SASETA (Sexual Assault Survivor Emergency Treatment Act)
- Provided crisis counseling to patients and their companions including: evidenced based emotional support, safety planning, explanation of medical and legal procedures and rights, psychoeducation on rape and Rape Trauma Syndrome, upon request
- Assisted in interview process for prospective volunteers; collaborated with program manager to select candidates
0-5 years of experience
- Recruited, hired, trained and supervised crisis counselors
- Met with individuals who were suicidal to provide or refer for service
- Met with media and local community leaders to share updates about Hurricane Katrina progress with residents
- Developed and presented weekly data reports to management
- Provided crisis counseling to residents as a first responder of Hurricane Katrina
0-5 years of experience
- Provided Tele-psychiatry/Telemedicine crisis assessments, safety planning, and treatment planning for psychiatric hospitals across Tennessee.
- Responded to crisis calls in the entire West Tennessee and South Middle Tennessee Regions.
- Modeled and practiced coping strategies and educated families and youth regarding psychopharmacology, types of services, family intervention strategies, and creating a safe environment for youth within the home.
- Responsible for guiding families in throughout crisis assessments, creating safety plans and assist in locating appropriate levels of care for children.
- Responsible for coordinating and securing mental health appointments for families and providing follow-up assessments with families after the crisis assessments and hospitalization referrals.
- Responsible for data collection around assessment specifics to help track clients use of the SCS service.
0-5 years of experience
- Provided 24 hour crisis intervention services
- Assessed a consumer’s mental health status and coordinate emergency services in the least restrictive setting
- Assessed, organized, and implemented Chapter 51 Emergency Detentions and Chapter 55 Protective Placements
- Provided in-depth professional face to face and phone evaluations and assessment for situation including mental health, basic needs, substance, abuse, relationship issues, behavioral issues, financial issues, and other crises of daily living.
0-5 years of experience
- Conducted outreach, counseling and education, provided information and referral services for ongoing mental health services to those affected by Tropical storm Lee.
- Gave mental health assessments for depression.
- Facilitated a support group for people who lost their homes due to Tropical storm Lee.
- Extensive community networking to advertise our services.
- One year grant funded FEMA Crisis Counseling and Assistance Program.
- Received an award for Crisis Counseling work by the New York State Department of Health and Human Services.
0-5 years of experience
Served a variety of clients of different ages, cultures, and backgrounds
- Performed crisis assessments in various settings including emergency rooms, Aurora county detention center, in the community, at schools, and at the crisis walk-in center
- Frequently assessed the risk for suicide, homicide, and grave disability and evaluated clients for higher level of care
- Trained new clinical staff on policies and procedures at the crisis walk-in center
- Implemented brief, solution-focused interventions in order to help clients stabilize in crisis
- Collaborated with psychiatrists, doctors, nurses, police officers, school psychologists, and court officials in an effort to serve clients in crisis
- Facilitated placement for clients in need of higher level of care
- Co-led DBT skills groups and psychoeducation-based groups for both inpatient and walk-in clients
- Performed intakes, treatment plans, and individual therapy with clients at the walk-in center and crisis stabilization unit
0-5 years of experience
- Provided telephone counseling, support, and referrals to callers experiencing emotional crises.
- Assessed callers for potential risk of suicide, de-escalated risk, and notified 911 when threat of suicide appeared imminent.
- Utilized the referral database to provide resources to callers who are seeking mental health and substance abuse services.
- Actively participated in training new counselors.
0-5 years of experience
Providing services to clients with minimizing the stress of a traumatic event, providing emotional support and learning new coping techniques.
- Intake and Assessment – Reviewing and updating client records and properly assessing client’s needs.
- Coordinate group counseling and individual counseling sessions
- Discharge Planning
- Refer clients to community resources for services such as job placement, housing, provide information, such as where to go and how to apply.
0-5 years of experience
- Earned certification as a rape crisis counselor
- Trained in the proper protocol for interacting with survivors of rape and sexual assault
- Meet with survivors at hospitals to counsel them and provide emotional support
- Listen to survivors’ stories and provide help in determining next steps, including safety planning
- Teach calming techniques to survivors to help mitigate triggered reactions
- Remain on-call for at least one 16-hour shift and one 24-hour shift per month
0-5 years of experience
- Answered crisis calls to help with crisis intervention
- Provided phone crisis counseling utilizing empathic listening skills for teens and adults
- Used a multiline phone system to answer calls for statewide crisis and suicide lines
- Kept detailed records of calls using agency database
- Provided local resources to callers when needed
0-5 years of experience
- Conducts mental status exams and crisis assessments in emergency department to determine disposition for psychiatric hospitalization or community resource referrals.
- Determine if patient is safe enough within the framework of RCW 71.05/71.34 pertaining to danger to self, others, or if they are gravely disabled.
- Assures Incident Reports are initiated, completed, reviewed and submitted according to agency policies and procedures.
- Uses Recovery Coaching and Motivational Interviewing to maximize the opportunity to create recovery partnerships in a recovery environment.
- Maintain electronic records in accordance with agency policy and procedures.
0-5 years of experience
- Actively assist individuals who need crisis management ranging from suicidal ideation to anxiety and depression
- Use of active listening and collaborative problem solving to react appropriately to clients
- Commitment to 200+ hours of service
- Successful completion of crisis training has equipped me with strategies for managing difficult situations
- Excellent written communication skills
0-5 years of experience
- Did mental health assessments to determine level of care needed
- Responded to Crises
- Acted as Liaison to all community stakeholders
- Collaborated and Consulted with Hospitals to ensure appropriate care for mentally ill patients
0-5 years of experience
- Completed 34 hours of training in personal crisis response and management
- Respond to people in crisis situations of all types and assess for suicidal intent
- Follow defined protocol to provide tools, assist with problem solving, and empower people to manage crisis situations
0-5 years of experience
- Completed mental health assessments for persons experiencing an emotional crisis
- Made determinations for level of care for individuals based on the assessment, level of coherence of thought, body language, presence of psychosis, and likelihood of safety for the individual and the community
- Communicated accurately with other professionals in the mental health field
- Communicated accurately with hospital and school administration
- Co-ordinated with Emergency Medical Services and Police when serving 302 warrants (involuntary commitment)
- Completed referrals to insurance providers, psychiatric hospitals, and therapists
0-5 years of experience
Provide short-term counseling to individuals, families, and groups affected by Hurricane Sandy
- Conduct outreach to impacted communities & deliver crisis counseling services/education in non-traditional settings
- Assist clients in gaining access to services and guide them through the assessment/referral process
- Develop and implement group curriculum to children, adolescents, and adults
- Coordinate groups and supervise facilitators
- Orate at community forums and professional service meetings
0-5 years of experience
- Perform multifaceted community outreach work, normally as a part of a two-person team
- Outreach to individuals, families, business, local government and other organizations within the disaster impact area
- Establishing short-term contact (2-5 visits) with disaster survivors with the goal of providing active listening, initial mental status assessment, psycho-education, and referral to other disaster assistance organizations
- Weekly staffing meetings with multi-disciplinary work group
- Facilitate group education sessions that include social networking skills, independent living skills, and disaster preparedness
- Initiate crisis intervention with survivors following disastrous events
0-5 years of experience
- Verbally de-escalate and provide guidance to students in crisis situations
- Developed and implemented Behavior Reflection Sheets and Behavioral Logs
- Member of Clinical Team to develop/implement behavior modification plans
- Manage, maintain and file incident reports/student files
- Determine and track disciplinary action including in-school/out-of-school suspensions
- Design/implement group activities to promote social participation, creativity and problem solving
6-10 years of experience
Provides crisis intervention, counseling, case management, advocacy, safety planning, support services, referrals and resources to clients of Domestic Violence and Sexual Assault in a Shelter environment.
- Conducts walk-in visits, intake and exit assessments on clients, provides re-location assistance
- Assists victims of sexual assault and domestic violence with hospital advocacy visits, transportation assistance, legal, financial and medical advocacy.
- Coordinates with Family Advocates, Therapists, and Supervisors regarding clients status
- Maintains daily documentation in log, client track, daily/monthly statistics and other administrative duties as assigned.
0-5 years of experience
- Provided evidence-informed crisis intervention and suicide prevention support, and gave brief supportive counseling to callers who were in emotional distress
- Worked with a broad range of clients that suffered from mental health issues and addiction
- Conducted assessments of clients in accordance to program policies & procedures
- Utilized resource referral database to provide information and referral assistance to callers seeking mental health and substance abuse services
- Managed interactions with clients to ensure appropriate level of support is provided in an efficient manner
- Adhered to policies & procedures for each service offered by program
- Accurately and efficiently documented client interactions
0-5 years of experience
- Travel throughout the service areas that been impacted from the 1000 years historic flooding.
- Screens and assets clients, identify appropriate resources, and connect clients to assistances to meet there unmet needs.
- Provide outreach basic support, individual and group crisis counseling, public education and referrals.
- Help identify resources they may needs to repair damage to their homes and property as well as to help restore a sense of balances in their lives.
0-5 years of experience
- Provided resources for clients in crisis
- Responsible for following crisis protocol to ensure safety to clients
- Communicated effectively with youth and adults
- Completed all training requirements
0-5 years of experience
- Serve the community with prompt, non-judgmental, and comprehensive responses to crises.
- Strive to increase stability and coping skills amongst distressed callers preventing them from harming themselves or others.
- Provide intervention such as police or mobile crisis unit for callers in serious situations.
- Provide callers with information and referral for services such as energy assistance, rental assistance, or food assistance.
- Provide homeless individuals with information on shelters and assist with placement.
- Collect child/adult protective service reports and turn over information to social workers.
0-5 years of experience
- Performs initial evaluations and assessments of potential clients regarding their appropriateness for participation in the program.
- Conducts crisis intervention/evaluation/referral to persons in the community or who present themselves at the program. Secures hospitalization, if necessary.
- Completes USARF when clients are petitioned for a state mental health hospital. Collaborates with healthcare and social workers to advance the progression of placement.
- Decreased subjective units of distress when answering crisis phone calls followed by gratitude and compliments for helping the caller.
0-5 years of experience
- Provides crisis and suicide intervention by telephone and chat system utilizing clinical counseling skills and a strength-based approach to support clients in developing coping skills and safety plans
- Provides intakes for the Rochester Mobile Crisis Team and the Finger Lakes CPEP team
- Facilitates the intake and screening process for homeless clients and collaborated with other agencies such as the Department of Human Services and various shelters to link clients to support services
- Provides human service information and referrals to multiple county programs in New York State
- Promotes culturally competent and trauma-informed service delivery within the agency
0-5 years of experience
- I listen, empathize, and create safety and self-care plans with clients to de-escalate a moment of crisis
- When necessary, I alert my supervisor to the need for an active rescue
- 36 hours of required training modules that covers common causes for crisis, ladder up assessment for suicide, and extensive training for crisis de-escalation thru an empathetic, validating, and collaborative problem solving approach
0-5 years of experience
- Provide evidence-informed crisis intervention, suicide prevention, information & referral, and supportive counseling to clients who are in emotional distress and/or seeking information on available services via telephone, SMS text messaging, and/or web chat.
- Conduct assessments (i.e. mental status exam, suicide risk) of clients.
- Utilize resource referral database to provide information and referral assistance to callers seeking mental health and substance abuse services.
- Accurately and efficiently document client interactions.
- Meet or exceed established key performance indicator goals set by program.
- Sit in on management meetings as the counselor representative.
0-5 years of experience
- Guide individuals through crisis state to a cool calm through online platform.
- Work 4-12 hours a week.
- Build rapport through active listening responses, strength identification, and validation.
- Collaborate with client to assess problem solving skills and develop safety plans.
- Conduct suicide risk assessment when necessary.
- Respect client confidentiality and privacy of information.
- Suggest online resources and referrals when desired by client.
0-5 years of experience
- Provide crisis intervention services to individuals in need through a media platform
- Trained for and comfortable in high-risk scenarios including risk assessment and active rescue protocol
- Counsel texters dealing with abuse, relationships, depression, stress, and suicidal thoughts while providing empathy, and support.
- Identify stressors, support systems, and goals in order to create effective action plans
0-5 years of experience
- Respond to crisis calls and conduct face-to-face mental health
- Recommend appropriate level of care, facilitate bed search, and arrange
- Link families to community based mental health services for follow up
- Complete progress notes in CIS, attend team meetings and staff
0-5 years of experience
Crisis Clincian
- Providing brief therapeutic interventions and/or linking clients to appropriate community services.
- Assessing client for suicide ideation/homicide ideation and utilizing ‘pink slip’ when necessary.
- Assisted with clinical documentation including, Diagnostic Assessments.
0-5 years of experience
- Dedicates 4 volunteer hours per week/ 2 shifts per week
- Works with mental health professionals and supervisors to assist people in crisis
- Performs Ladder Up Risk Assessments
- Builds rapport and trust with texters during crisis
- Utilizes professional and quick thinking to help bring texters from a hot moment to a cool calm
- Uses empathy, discretion, and understanding during controversial topics and conversation
- Exercises responsibility for Confidentiality and Privacy
0-5 years of experience
- Provided assessment of children and families in crisis during a natural disaster.
- Provided ongoing treatment and intervention to maintain the families until appropriate services are secured.
- Worked non-traditional hours and had flexibility in the schedule.
- Worked well with others in a highly supervised atmosphere.
- Attended meetings on daily basics for new updates.
0-5 years of experience
- Was the point person of contact for residents overnight at a housing facility
- General reception work including; answering the phone, taking messages, using computer applications frequently, etc.
- Kept the residents and facility safe
- Upheld the facility’s rules and made sure that residents followed them or received appropriate consequences for not following them
- Prepared rooms for move in or move out
0-5 years of experience
- Ensure a safe and confidential environment for clients of the program.
- Complete all necessary paperwork and documentation, including service plans, client assessments and verbal/written summary of each resident at shift change.
- Act as an advocate for client’s needs with appropriate parties (i.e. schools, other agencies, court.)
- Answer and respond to phone calls, including crisis calls, and process intakes and walk-ins according to program policy and procedure.
- Facilitate individual, family and group sessions while providing appropriate referrals.
- Plan and implement recreational and educational activities for clients.
- Assist in on-shift training of new staff, interns and/or volunteers.
0-5 years of experience
- Retains on call status until dispatched as a mobile crisis counselor
- Intervenes in crisis situation to deescalate client
- Assesses clients mental health state and offers recommendation
- Follows up with clients to ensure progression
0-5 years of experience
- Respond to a variety of crises, including eating disorders, substance abuse, depression, and suicide
- Assist texters in crisis by validating their pain while helping them plan crisis strategies
- Collaborate with fellow crisis counselors and advise them on difficult texting conversations that arise
- Train in advanced training modules on crisis intervention to further hone crisis texting skills
0-5 years of experience
- Specialize in crisis situations.
- Work with individuals who are in life alternating situations.
- Provide possible solutions for individuals who are in crisis.
- Assess their current situation and provide helpful resources.
- Speak with individuals who call the crisis line and aid in deescalating harmful situations.
- Determine which type of placement the individual will most benefit from.
- Work with various insurance companies to determine where our clients can be placed and to determine the duration of the placement.
0-5 years of experience
- Triage and follow up via telephone with mental health crisis intervention
- Conduct crisis resolution and suicide risk assessments
- Complete thorough documentation
- Dispatch crisis counselors to appropriate locations
- Request wellness checks by police
0-5 years of experience
- Provide assessments and make referrals for patients seeking behavioral health services when they come into the emergency department
- Schedule and coordinate admissions for patients needing to be hospitalized and for partial and outpatient programs for psychosocial, substance abuse, and/or psychiatrist conditions
- Provide crisis telecounseling evaluations and referrals for appropriate behavioral health services
- Additional positions at GSAM that I have filled in for on multiple occasions are our substance abuse counselor, partial program counselor, and our psychiatric liaison on the medical floors.
0-5 years of experience
- As a member of the crisis counseling program; I traveled throughout the service areas to locate and work with individuals, families, and groups to provide outreach.
- My responsibilities are to provide basic support to the individuals such as group crisis counseling, public education and referrals.
- Reported on interactions and escalate serious cases
- Screen, assess clients, identify appropriate resources, and connect clients to assistance
0-5 years of experience
- Providing brief counseling tom services to help individuals and communities to regain a sense of safety.
- Support others in tragic events or attacks.
- Conducting face to face assessments.
- Intervention with short term treatment.
- Implementation of coping skills.
0-5 years of experience
- Provide direct care to consumers with mental health diagnosis.
- Provide direct intervention and actively involved in consumer treatment plan.
- Provide medication on monitoring of consumer.
- Assist in discharge planning and linkages/referral to community services.
0-5 years of experience
- Transfer referrals and coordinated associated paperwork.
- Respond to telephone inquiries regarding available services and support.
- Visit individuals, families, and outside professionals to coordinate process.
- Update medical database and logs for potential patients and ongoing cases in processing.
0-5 years of experience
- Research and provide services to the community in assistance with disasters and mental health.
- Assist clients in completing documents and clarifying needed services.
- Compute daily tallies and provide weekly reports of services rendered.
- Correspond with clients with answering questions, researching information and finding/providing resources for various damages.
0-5 years of experience
- Conduct community outreach as part of the Hurricane Matthew Disaster Recovery Process.
- Interview survivors
- Complete Disaster Recovery Assessments
- Provide referrals to community agencies assisting in the recovery process
0-5 years of experience
- Conducts psychiatric evaluations to potential patients in the hospital’s emergency rooms, Essex county community residents, jails, schools, nursing homes and other residential facilities via mobile outreach.
- Collaborate with on-call psychiatrists and emergency room physicians in determining treatment recommendations and patient dispositions.
- Completes legal screening documents for involuntary patients in need of psychiatric commitment.
- Answer crisis hotline calls and provide crisis intervention to individuals seeking guidance and information.
- Coordinate referrals and educated patients and families for community based mental health resources.
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[Crisis Counselor]
Last edited by: Gabriela Barcenas, CPRW, Content Writer II -
Gabriela Barcenas
CPRW, Content Writer IIGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
