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0-5 years of experience
Recovery Specialist and Security Manager, [company name], Quincy MA
- Maintained highly protected drug, alcohol and detox facility, implementing security measures to keep staff and >80 patients safe at all times
- Trained new staff on security procedures, and created a smooth intake system that included thorough and ethical search of all new patients and their belongings
- Monitored and secured entire facility and completed appropriate documents recording observations and activity
- Respond to crisis and emergency situations quickly and efficiently, sometimes in coordination with police and other security officials
- Highly skilled in working under high stress situations, with exceptional ability to defuse potentially problematic and dangerous situations before they happen
- Coordinate activities, group seminars, transportation and other day-to-day happenings for patients
6-10 years of experience
Charged with guiding case workload with minimal supervision, effectively interpreting federal law and Centers for Medicare and Medicaid Services (CMS) instructions in making sound decisions. Determine potential secondary payer interest by compiling data from Medicare records, beneficiaries, providers, attorneys, and employers and other 3rd party administrators. Determine liability for workers’ compensation, automobile no-fault, and group health plans by researching and analyzing available data and interpreting Medicare secondary payer regulations. Interface with 3rd parties to determine transaction accuracy.
- Optimized cost savings by identifying mistaken Medicare primary payments, initiating recovery and issuing conditional payment letters.
- Generated pre-payment savings by updating Common Working File (CWF) via Electronic Correspondence Referral System (ECRS) in response to changes in beneficiary Medicare Secondary Payer (MSP) status and coordination of benefits (COB).
- Maintained productive, timely, and high quality case workload operations, accessing up to 10 separate programs simultaneously to analyze, interpret, and process information. Earned highest employee review ratings for four consecutive years.
- Played important role in company’s ability to retain critical government work by transitioning from subcontractor to contractor status.
10+ years of experience
Deployed and supported communications networks for government and major corporations conducting and managing IT Business Recovery exercises and live disaster events at data centers and customer locations nationwide. Provided 24x7x365 Network, Infrastructure and Operating system support for Client, IBM Internal and Data Center Switched networks. Interfaced with end users, Project Managers, customers, vendors, carriers, Account Representatives, partners, developers and Senior Management.
- Ensured continuous operation and high customer satisfaction and supported proof of concept solutions by administering systems and executing total network, including building, testing and supporting enterprise private networks based on Visio diagrams.
- Transitioned from server to internet-based system as project manager for mobile call routing solution, eliminating need to meet with customers to review call routing and resulting in clients only needing to call one number for support.
- Trained new employees in mobile test setup and management, ensuring accuracy and consistency as marketing representatives showcased live test to external IBM prospect.
- Saved ~$100K by eliminating unnecessary telephone lines.
- Provided hardware infrastructure support for major customer’s data center build-out and built Multi Router Traffic Grapher (MRTG) web server, allowing customers to remotely access and view switch port level bandwidth usage.
- Implemented F5 Firepass remote VPN utilizing RSA Secure-ID technology, delivering new service offering to customer, by researching and demonstrating to architects.
- Managed BCRS Sprint wireless telephone system upgrade project, driving smooth transition.
- Provided quarterly evidence for all network devices located at every data center, upholding corporate security compliance standards, by conducting security tests via Linux-based Tenable Nessus Vulnerability Scanner.
0-5 years of experience
- Answered incoming customer calls, assisted them with any questions, concerns or payments they wanted to make on their account.
- Used skip tracing methods to locate customers with no updated phone numbers or addresses.
- Once customers were contacted worked with them to either agree on a settlement or assist in bringing
- Worked closely with 3rd party collection agencies for collection purposes on behalf of Belmont Finance
- Offered refinance options for customers, sent out paperwork, created applications and also implemented contract addendums once received back in office
0-5 years of experience
- Assisted in hiring and training of new staff
- Managed multiple lower level employees to ensure efficient and effective treatment of the store and clients
- Maintained strict standard of cleanliness for store and equipment
- Marketed package sales and adjusted treatment options for a diverse range of client needs
- Organized staff and equipment for mobile recovery events
0-5 years of experience
- Improved aspects of our client’s daily lives by assisting with essential living skills, as well as educating them about their illnesses and proper medication usage, and provided them with necessary transportation to scheduled appointments.
- Kept the group home stocked by shopping for essential household supplies.
- Completed medical billing for services rendered to clients.
0-5 years of experience
- Identified and clarified functionality issues with Square Capital’s past due debiting program.
- Assisted in implementation of a short-term solution, as well as with finding a long-term resolution for the debiting process.
- Contributed to creating a structure for the collections process.
- Communicated with merchants in the Capital collection efforts.
0-5 years of experience
- Provided services to clients based on Recovery Model principles
- Administered skill assessments and progress reports
- Supported clients in personal goal setting
- Monitored client medication
- Performed protocol for incident reporting
0-5 years of experience
- Implemented a redesigned review process for business continuity / Disaster Recovery plans.
- Partnered with IT Management to align business requirements to technology recovery strategies.
- Audit disaster recovery policies, plans, and procedures by performing a gap analysis of business critical applications, vendors, and internal/external interdependencies.
- Coordinated and managed BIA updates for Critical Departments for rollout of Sustainable Planner BC / DR Planning tool.
6-10 years of experience
Recovery Specialist for Financial Services 3rd Party. Perform a variety of tasks necessary in recovery to effectively recover mispaid, erroneously paid, unpaid accounts on behalf of our clients.
- Compiling knowledge of all federal and state laws governing the collection accounts.
- Skip accounts to find correct information.
- Audit accounts to make sure they were worked correctly upon them listing to the company.
- Developing and maintaining professional interpersonal communications with internal and external customers.
- Contacting consumers via telephone, mail, fax or email, following recovery techniques to arrange payment in full or reasonable payment arrangements.
- Assist in projects and providing assistance to team members, as necessary
- Participate in community events to position the bank as a leader within the territory.
- Exceeded and maintain a goal of over 140% in collections.
- Maintain Productivity of 90% or higher.
0-5 years of experience
- Analyzed medical claims and investigated “recovery potential” claims.
- Initiated and received telephone calls and written correspondence from insurance claims adjusters, attorneys and Medicaid recipients.
- Recoverd settlement money from insurance claims adjusters, attorneys and Medicaid recipients.
0-5 years of experience
- Managed 36 Tier 1 Disaster Recovery Plans from creation through Signoff Process
- Created Keylight Modules for tracking DR Tests, Exercises and Implementations
- Created and Presented Disaster Recovery GAP Analysis for Risk Management
- Managed creating 103 IT Policy/Standards/Process documents; 12 documents through review and approval process
0-5 years of experience
- Respond to quote related inquiries received from other Lines of Business
- Review prior servicer payment histories and other projects as assigned
- Draft and revise department procedures
- Consistent top performer in Quotes department and Document Execution
- Awarded Above and Beyond certificate for exceeding yearly benchmarks
0-5 years of experience
- Performed individual and family therapy to pupils experiencing first psychotic episode
- Created treatment plans
- Completed psychosocial assessments
- Build relationships with community through outreach marketing
0-5 years of experience
Working in this position I collect pre charge off, primary, tertiary and quad accounts. Responsible for managing all delinquent, disputed and cancellation process according to our Corporate Collection Policy.
- Superseding in all programs used by Stellar Recovery, Inc. such as HCI, Latitude and Livevox Communications.
- Maintaining the management of all high volume accounts from multiple customers like Comcast, Dish Network, Charter, Spectrum, SUNY, Vivint, Century Link increasing productivity.
- Advanced at managing collection activities through proactive account management processes and ensuring all transactions are processed timely and accurately according to guidelines and laws.
- Tracking statuses of transactions and late payments and following up with accounts with issues while answering all billing and collection questions and issues.
- Providing troubleshooting and problem resolution related to debt matters providing all debtors with a better understanding of why they’re accounts are being collected on.
- Maintaining and updating internal company files, records and other documents as well as performing other administrative matters as needed.
0-5 years of experience
- Assisted with documentation of client intake
- Provided co-facilitation in recovery group sessions
- Monitored one-on-one counseling sessions
0-5 years of experience
- Organization of floor merchandise and fixtures
- Provided style tips to customers across all backgrounds
- Ensured customer satisfaction by providing excellent customer service
0-5 years of experience
- Handled all day-to-day tasks required to ensure the clients safety and progression through the work
- Assisted with intakes, family facilitation, discharges, drug testing, etc.
- Facilitated process groups and book study groups for all clients
- Facilitated one-on-one sessions with clients
0-5 years of experience
Audits paid claims for overpayments using various techniques, including systems-based queries, specialized reporting, or other research.
- Responsible for more complex issues such as coordination of benefits, Medicare, and medical policies.
- Works closely with staff from other departments on a regular basis to ensure customer satisfaction
- Works closely with contract managers to identify and correct contractual issues when applicable
- May perform collection activities to ensure the recovery of overpayments and maintenance of unprocessed cash and accounts receivable processes and all other cash applications as required.
- Researches voluntary refunds for accuracy.
- Requires accurate balancing of all accounts.
10+ years of experience
Manage case load of 900+ insurance subrogation files on behalf of multiple national insurance carriers through each state of claim process
- Maintain communication with attorneys, claims adjusters, and clients to evaluate cases, and determine reimbursement amounts
- Negotiate liens to full resolution in compliance with state/federal laws and in consideration of the particular facts and circumstances of each case
- Consistently exceed monthly recovery performance standards
6-10 years of experience
- Increased department profitability by developing collaborative relationships with Business Partners.
- Responsible for maintaining a pipeline of 450+ accounts and delivering upon high volume results.
- Analyzes credit files and determines viability of potential collection opportunity.
- Advisor to new Employees in the Recovery Department to provide positive onboarding experiences and necessary process and procedure training.
6-10 years of experience
- Answered incoming and made outgoing collection calls; left messages
- Enforced department guidelines to negotiate customer payment options
- Orchestrated team contests and staff meetings
- Proof-read department training documents
6-10 years of experience
- One of the top collectors out of 12 total, responsible for handling over 500 Charged-off, delinquent and current personal loan accounts.
- Personally chosen to assist in the interview process and hiring of all new employees.
- Appointed as the primary trainer for all new collectors within the office.
- Ability to handle over 500+ inbound and outbound calls within an 8 hour period.
- Acheived Collector of the Quarter twice in FY2016.
- Handles outbound and inbound calls with top notch customer service skills.
- Compiles 5 Monthly Reports for the Vice President of Recoveries.
0-5 years of experience
- Works to ensure compliance with CMS reimbursement policies concerning Low Income Subsidy (LIS) guidelines and establishing Best Available Evidence (BAE).
- Recognize situational profiles that deem specific residents ineligible for LIS and/or individual claims that are not covered by the CMS statutes.
- Creates “BAE†packets for submission to insurance plans and follow up as needed to ensure proper delivery and action as directed by CMS for the insurance plan to review evidence and update status when deemed appropriate.
- Follow up with insurance plans to verify payments have been made after any or all adjustments to LICS Level have been performed.
- Work to resolve accounts requiring special attention, through written processes in order to resolve which may include intradepartmental communication.
- Work with Cash Processing, Third Party Recon, and billing departments to evaluate cash available to relieve outstanding copays, thus minimizing write-offs due to untimely cash transfers.
6-10 years of experience
Researched unsettled account balances that were partially unpaid
- Ensured follow up by mail and phone to customers on delinquent payments
- Notated customer’s accounts and documents methodically
- Entered additional notes and information into the billing system regarding the account
- Resolved inconsistencies and prepare adjustments
- Answered customer inquiries about account status
- Evaluated claims denied for payment and poorly paid claims
- Verified payment information and adjustments to Office Manager
0-5 years of experience
- Liaison between state-wide utility company and onsite third-party contractors.
- Responsible for maintaining continuity between multiple project coordinators and multiple contractors on the job site.
- Enforced safety oversight of multiple operations within multiple job sites.
- Ensured compliance of varied federal shipping documents.
- Promoted a culture of safety first throughout all operations.
0-5 years of experience
Develop comprehensive treatment plans for 30 juveniles in substance recovery
- Documented all patient information including: service plans, treatment reports, progress notes and weekly
- Conduct standardized assessments: Intake involving family history, co-occurring, high-risk and Adolescent
- Individual counseling for all youth on case load
- Worked effectively with clinical staff and external resources such as school, probation officers, psychologists
0-5 years of experience
- Capable of working over 225 denied claims a week and up 60 claims a day
- Reviewing claims as well as researching and reviewing all medical records, EOB, remittance reports, previous notes and any denial information from the carrier
- I am responsible for generating appeal letters, reconsideration letters, PAR forms, printing medical records
- Notating patient accounts in ARMS PRO as well as researching member information in Epic
- Reviewing and researching referrals and authorizations in patient charts as well as contacting primary care
- I have experience in rebilling corrected claim through Epremis and MITS Portal, also carrier web portals.
0-5 years of experience
- Rigorously work with consumers to negotiate payment arrangements, settlements, and full balance defaults.
- Adhere to the FDCPA’s outstanding principles and guidelines for consumer protection in the collections industry.
- Maintains effective and strong communication skills between consumers and the specialist, to include daily phone etiquette, account management, and managerial support.
- Proven ability to handle confidential material at an extraordinary pace with precision and correct documentation.
- Successful ability to handle a large file (200+ accounts) while simultaneously learning a business at an accelerated rate.
6-10 years of experience
Located unclaimed small judgments for individuals and companies.
- Pursued judgments based on a contingency basis.
- Able to close 65-70% of assigned cases on a consistent basis.
- Built a residual income base of 3k plus (monthly).
0-5 years of experience
- Worked an established list of accounts on a automated collections system and/or auto dialer
- Contacted delinquent customers in order to secure payments and determine reason for delinquency
- Worked with customers to establish full balance repayment and/or set up payment arrangements
- Assisted customers with other billing issues and inquiries utilizing procedure portal when necessary
0-5 years of experience
Negotiate payment arrangements on charged off loans which are considered a profit and loss write off for the bank
- Negotiate settlements on accounts when a settlement agreement can be reached
- Request collateral releases and credit bureau updates upon completion of settlements or accounts paid in full
- Telecommunications, data entry, process payments by phone, and use of Microsoft Excel
6-10 years of experience
- Gave instruction in life skill areas including, but not limited to, academic, personal, financial management.
- Assist Residents in obtaining DPW Benefits, Social Security Benefits and proper medical care.
- Counseled several areas of life changing alterations such as health and program development.
- Logging and entering all data into system pertaining to the individuals served and administering medications and urine specimens.
- Monitor cameras, alarm system, complete and update all fire safety logs.
0-5 years of experience
- Locate using basic and advanced skip tracing tools and contact account holders with defaulted accounts.
- Communicate and educate account holders on all available options to resolve their current account status and initiate applicable action and documentation.
- Manage portfolio of 300+ accounts
- Compliant with FDCPA and HIPAA laws.
0-5 years of experience
Assists in implementation of the community development recovery plans
- Assist in FEMA reimbursement for county expenditures
- Utilize AS400 to obtain necessary documentation
- Support for projects identified in the community-development recovery plan
- Coordination with Long-Term Recovery Group to assist citizens
0-5 years of experience
- Take incoming/ outbound calls
- Verify debt
- Collected payments for minimum of 10k per month
- Verify equipment received
- Researched information for customers
0-5 years of experience
- Facilitate classes and groups in the AOD field.
- Assist in recovery plan/exit plans.
- Create Individual Service Plans. Advocacy for women in Alcohol Other Drug Recovery Treatment Facility. Guide Clients in meeting their case plans with CWS and Probation.
- Case Management/Documentation.
- Certified Alcoholism and other Drug Addictions Specialist CAS Certified.
0-5 years of experience
- Work with patients and families to determine the goals for treatment
- Work with Mental Health Practitioners to develop treatment plans for patients
- Conduct individual and group therapy sessions for patients
- Assess incoming clients and help patients prepare to return home or to transitional housing
- Keep accurate records and organize patient files
0-5 years of experience
- Enforce Gate House Guidelines, administer appropriate discipline for guideline violations such as issuing verbal/written warnings.
- Report critical incidents in accordance with policy.
- Direct Clients in house chores.
- Communicate with staff members, record observation notes in log book.
- Monitor and attend AA/NA meetings each shift.
- Perform observed drug screens when necessary.
0-5 years of experience
Inventory Specialist/ Inside Sales
- Enter data, perform updates of databases for procurement agents.
- Execute financial transactions, recording deposits, log wire transfers, submit invoices to AP
- Manage Inventory of Lease returns and Purchased Office/Production Copiers
- Perform Inside Sales and Customer Care of local customers
- Acted as the liaison between the Customer and Warehouse personel- to resolve tracking and Inventory issues
- Provide timely condition reports to Leasing Banks – asses value and condition of Returned leased Assets
0-5 years of experience
- In charge of managing a queue of 80+ accounts of sub-prime auto loans from 53 to 100+ days delinquent
- Handle Inbound and Outbound calls to collect payments due
- Perform cost benefit analysis to arrive at decision to either reinstate delinquent accounts or proceed with recovery process
- Implement solutions for customers to resolve delinquencies
- Investigate and record data obtained from skip tracing sources
- Follow up retail and lease insurance portfolio to verify compliance
- Performing skip tracing with tools such as Accurint, MetroNet, First Search and other skip tracing tools to increase right party contact
10+ years of experience
- Listen and problem solve to assist consumer in identify barriers to recovery
- Using verbal and non-verbal skills to help consumer cope in troubling situations
- Maintain a safe, clean and respectful therapeutic environment
- Support TCBH policies on reducing incidents of seclusions, restraints and holds
- Assist Consumers in daily living activities
- Develop, manage and chart group activities to promote recovery and wellness
0-5 years of experience
- Educate and coerce consumers to pay outstanding loans and past due credit cards
- Negotiate, document, and record payment arrangements
- Maintain call volume through dialer system
- Maintain monthly budget and rolling average
- Provide customer service
0-5 years of experience
- Responsible for consulting and bringing resolution to outstanding accounts
- Work with individuals to figure a plan of action
- Work with client customers directly
- Offer suggestions on how to meet financial obligations
- Make outgoing calls to assigned client lists
Recovery Specialist Duties and Responsibilities
While a recovery specialist’s day-to-day duties and responsibilities are determined by where they work, there are many core tasks associated with the role. Based on our analysis of job listings, these include:
Develop Treatment Plans
A recovery specialist works with individuals recovering from mental illness and drug abuse. They help clients determine a meaningful recovery plan with the goal of becoming self-sufficient. They help participants identify the most appropriate steps to achieve life goals.
Perform Group and Individual Counseling
Providing counseling to individuals and groups is a key responsibility of recovery specialists. They often facilitate group sessions about recovery from addiction. Specialists carefully observe and reinforce positive progress that they see in clients. They also make referrals to community agencies and other emergency services as needed.
Train People on Problem-Solving Skills
Recovery specialists teach program participants problem-solving skills and other life skills that help improve their mental and emotional health. They teach positive behaviors and reinforce healthy behavior.
Write Progress Reports
These specialists document client progress in a quick and thorough manner, keeping track of client progress toward goals. This documentation is essential to facilitating a clear understanding of a participant’s recovery status.
Provide Case Management and Coordination
Recovery specialists manage multiple patient treatment caseloads. They may manage medical treatment cases, pharmacological cases, and new intake cases. Recovery specialists work to coordinate needed services on behalf of their program participants.
Recovery Specialist Education and Training
Education requirements for recovery specialists vary greatly by employer. Some peer-supported positions simply require a high school diploma and a minimum of one year’s successful participation in a mental health recovery program. However, recovery specialists who work in more clinical settings must have a bachelor’s degree in psychology, social work, counseling, nursing, or a related field. Training in chemical dependency is essential to this role.
Recovery Specialist Salary and Outlook
According the Bureau of Labor statistics (BLS), the median annual wage for rehabilitation counselors, such as recovery specialists, is $34,860. The lowest 10 percent of earners make less than $22,040. However, the highest 10 percent of earners make more than $62,780. The BLS predicts that industry employment of recovery specialists will grow 13 percent through 2026, which is faster than average for all occupations.
Helpful Resources
We searched the web to find the best industry resources to help you continue exploring a career as a recovery specialist. From thought leaders to industry groups, this list is packed with opportunities to learn, connect, and engage:
NAADAC: The Association for Addiction Professionals – NAADAC represents the interests of 100,000 addiction professionals across the US, including counselors, administrators, and social workers
International Association of Peer Supporters – boost your career with networking opportunities, monthly newsletters, regular news updates, and access to recovery and peer support information
Mental Health America – MHA created the first national advanced peer specialist certification for those working in group recovery environments
Addictions and Family Healing: Strategies That Work – discover principles that recovery specialists use in this detailed recounting of one family’s experience with addiction. The text is full of proven methods from a recovery specialist who has helped hundreds of families
Six Essentials to Achieve Lasting Recovery – pick up this book to learn six guiding principles to lasting recovery from addiction to alcohol and other drugs
A Gentle Path Through the Twelve Steps: The Classic Guide for All People in the Process of Recovery – these 12 steps to recovery are used in mental health and counseling settings all over the world. Learning them will help you thrive in your career
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Last edited by: Gabriela Barcenas, CPRW, Content Writer II -
Gabriela Barcenas
CPRW, Content Writer IIGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
