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0-5 years of experience
In charge of restructuring the entire nursing operations. Increase CMI levels from 1.20 to 1.45 by building rapport with physicians, referral sources and attracting more difficult
cases.
- Improved patient referrals by 15% – built rapport with short term acute care referral facilities and community by educating them about LTACs and service lines.
- Decreased HAI – no VAPs and CLABSIs for the past 2 years. TPH was recognized by Nevada Hospital Association for having the lowest CLABSI rate in the state.
- Improved Patient Satisfaction Survey by 15% – Implementing the Ambassador program and rolling out Transforming Patient Experience Initiative.
- Facilitated physician relations by enabling open communication and collaboration to improve over all clinical and financial operations.
- Trained and hired 15 CCRN’s (critical care certified nurse) to increase staff core competency level.
- Significantly decreased Hospital Acquired Pressure Ulcers. TPH Wound Care was awarded the Bright Spot Award by the Nevada Hospital Association and Health Insight for excellent wound care outcomes.
0-5 years of experience
A 40-bed for profit hospital within a hospital Long Term Acute Care Hospital (LTACH). Oversee day to day operations with direct reports: Nursing, Respiratory, therapy, Rehab, Infection Control/Employee Health and Pharmacy with 85 FTEs.
- Reduced staff turnover from 24% to 12% by improving staff/patient ratios
- Decreased staff anxiety through education of telemetry, critical thinking and ACLS certifications
- Decreased contract staff from $40 to $15 per day by increasing staff morale and improved staff retention while increasing census
0-5 years of experience
Managed Nursing, Social Work, Infection Control, Staff Development, Non Invasive Cardiac Services, Cardiac Cath Services, Cardiac Rehabilitation, Diabetic Education, Emergency Department, Operating Rooms, Post Anesthesia Care Unit (PACU) Sterile Processing Services, Endoscopy, and Ambulatory Care.
- Supervised 210 employees; oversaw $9.3 million operational budget and $19.5 million revenue.
- Completed organizational strategic planning in collaboration with the Board of Trustees and medical staff, including policy development and implementation.
- Instituted thorough review of organizational structure, resulting in 20% reduction of select positions.
- Formulated standards of care and position of control system to improve quality of services.
- Reduced operating room inventory 10% through implementation of case cart system.
- Planned and opened Ambulatory Care Center, adding 12 exam rooms and doubling endoscopy capacity.
- Led successful Joint Commission Accreditation survey with score of 96, improving score from low 80s and removing threat of provisional accreditation.
0-5 years of experience
Reported to the COO and responsible for executive leadership for nursing and select ancillary services for 365 bed flagship hospital with the Sisters of Mercy Health System. Oversaw $136 million in operating revenue and 450 FTEs.
- Exceeded budgeted revenue and productivity targets yielding a positive $1 million in operating margin.
- Expanded outpatient wound care program yielding 10 fold increase in profitability in one year.
- Developed nursing department infrastructure from the ground up. Created organizational chart, position descriptions and recruited top talent for these positions in less than six months.
- Introduced model for leadership accountability through 90-day strategic planning tools.
- Revised nursing budget and staffing plans to align with Thompson/Reuters 15th percentile performance.
- Reduced nursing turnover rate from an average of 30% to 15% in six months. After 18 months nursing turnover rate averaged less than 5% and vacancy rate averaged less than 10%, moving St. Edward from the bottom quartile to top quartile staffing performance in national benchmark reports.
- Led inpatient satisfaction initiatives resulting in Press Ganey ranking increase from the 20th to the 79th percentile.
- Introduced nursing shared governance model.
- Participated in implementation of EPIC IT system including physician order entry.
- Reduced Ventilator Associated Pneumonia rates from highest to lowest in the system.
0-5 years of experience
Successively promoted and accepted into the ACNO development program in January 2013, on nominations only, due to potential and previous superior performance. Manages all aspects of the Computerized Physician Order Entry (CPOE) impementation, leading a massive, enterprise-wide effort that includes training, evangelizing the benefits to resistant participants, and monitoring multiple milestone stages to ensure on-time completion. In conjunction with CNO, oversees productivity, recruiting and hiring, training, budget, quality measures, and patient satisfaction. Attends and presents at Medical Executive Committees, including fostering physician relationships. Shapes the scope of nursing practice by serving on the Arizona Board of Nursing’s Scope of Practice Committee. Simultaneously serves as Administrative Supervisor as needed.
- Coordinated “Final Warning” three-day CMS/State of Arizona visit on EMTALA complaints, passing and avoiding fine
- Created 70% of the Plan of Correction and oversaw remediation of all previously identified EMTALA citations
- Selected to project manage CPOE implementation including extensive user training and physician coordination
- Led Meaningful Use Stage 1 project at a LifePoint sister facility in Arizona leading to succesful MU payment from CMS
- Requested by LifePoint senior leaderhip to support and coach a sister facility with CPOE implementation
- Recognized by Joint Commission for utilizing Nationwide Best Practices
- Key contributor to Government Hospital Engagement Network (HEN) project that resulted in zero instances of deep vein thrombosis; LifePoint was selected by US Government as sole private company to participate in project
- Organized Tri-State Nursing Conference in 2013, overseeing all aspects to generate $20k with $7k in profit
0-5 years of experience
Utilized management skills to successfully guide the team through a full CMS survey taking the hospital from conditional license to citation free in 3 months.
- Organized and developed a new team of managers and directors
- Provided leadership to 9 direct FTE’s and indirectly to 320 FTE’s
- Designed and developed a 16 bed PCU to meet physician requests for an intermediate level of care
- Redesigned and re-implemented a bariatric program
- Reported directly to the CEO
- Organized and maintained both quality and financial reporting monthly for corporate review.
- Lead hospital’s new EMR implementation of CPOE Provided structure and guidance executed comprehensive training plan to medical staff for physician and staff training
6-10 years of experience
Retired as a [company name] (Lt. Colonel) in a 450 bed teaching, Trauma Level 1 Army hospital supervising over 250 personnel with responsibilities in budgeting, plus patient and staff placement, quality improvement, training, consulting managers, and strategic planning and reporting of 18 wards and the OR and the Level 1 Trauma Center. Each ward had a Charge Nurse reporting to me.
- Instrumental in receiving a perfect score of 100 on JCAHO inspection in Nursing.
- Saved the hospital over $500,000 in annual nurse agency use. Led a quality team in reducing computer problems, complaints, safety issues, morale and performance in a managed care and Tricare setting through re-engineering committee projects.
- Clinical Educator for Orientation and classes on Communications, JCAHO, and HR.
- Responsible for budget outcomes management consulting resulting in savings/cost reduction of over $700,000 (’95-98).
6-10 years of experience
[company name] Center is a nonprofit organization dedicated to providing exceptional healthcare services. The hospital has 380 licensed beds, approximately 2,500 employees and first Oklahoma hospital to achieve Magnet status as well as Advanced Certification for Comprehensive Stroke Center by the Joint Commission
- Management and fiscal responsibility for clinical performance and practice throughout [company name] Center.
- Responsible for some ancillary services such as Acute and Outpatient Physical Medicine, Case Management, Social Services, and Housekeeping.
- Served as nursing liaison to Board of Trustees and medical staff; actively participated in decision making and establishment of policies, which enabled overall forward progress of the organization.
- Integrally involved in Inpatient and Outpatient Satisfaction for the organization through the role of Patient Satisfaction Champion.
- Lead the hospital to be among 10 percent of health care organizations nationwide to have a comprehensive integrated electronic health record.
0-5 years of experience
Innovatively develop, implement and evaluate present and future delivery of nursing care and health care operations in integrated system by leveraging human, financial and technological resources while preserving dignity and respect to Native American People. Providing leadership and oversight to 282 FTEs and 12 direct reports in Emergency Department, Emergency Medical Services, Acute Inpatient (CAH) ,Integrated Medical Services. Chronic Dialysis, Department Rehabilitation and Supervision, School Health Service, Public Health Nursing. Case Management, Employee Health, Laboratory, Laboratory Outreach, Medical Imaging, Pharmacy, Community Outreach, Wound and IV Therapy Clinics
- Member of Executive Leadership Team (ELT) who manages a $ 123 million operational budget and average margin of 5.2% per month.
- Developed program and implemented Mobile Pediatric Wellness Program as a cog in the School Health Services continuum of care program. Goal: to identify and refer school children over & yrs old, at 95% of BMI and not seen a provider in a year. SHS identified referred 624 children.
- Provides oversight to $2 million Tobacco Tax Programs and clinical oversight of $12.9 million capital building projects – Medical Imagine Center, Urgent Care, and EMS Station
- Developed and executed Integrated Medical Services business plan to include wound care, IV therapy, massage therapy, acupuncture and chiropractic services.
- Transitioned School Health Services from paper charting system to data entry into GRHC electronic health record. Transition included nine schools within 7 districts.
0-5 years of experience
Responsible for planning, directing, coordinating, and managing operations and strategic development for all nursing services in the 200-bed hospital, Heart and Vascular Service Line, Diabetes Services, Respiratory Therapy, Physical and Occupational Therapies, Home Health, and outpatient Oncology Treatment Center.
- Led the development of Nursing’s Vision and associated Nursing Strategic Plan.
- Developed and successfully executed plan to move patients to a new hospital. Included redefining nursing care delivery model and associated processes.
- Developed and successfully executed plan to implement new electronic medical record on the day the new hospital was occupied.
- Enhanced the quality program adding structure and accountability to ensure regulatory compliance with The Joint Commission, CMS, and the Oklahoma State Department of Health was achieved and sustained.
- Enhanced the professional practice of nursing by developing and implementing a program that recognized and rewarded nurses who obtained advanced degrees &/or national certifications, served as adjunct faculty for nursing schools, participated in nursing research and quality projects, all of which facilitated nursing in obtaining their goals as defined in the Nursing Strategic Plan.
- Served on corporate nurse leader teams to develop Mercy’s Nursing Professional Practice Model
- Obtained The Joint Commission’s Center of Excellence recognition for the hospital’s Joint Replacement Program. Obtained exceptional quality outcomes in 6 other areas and applied for additional quality awards and recognition.
- Decreased vacancy rate by developing and executing plan to decrease turnover and increase number of nursing school partnerships that utilize the hospital as a clinical site. Lead to the successful elimination of agency nursing staff and improved nurse satisfaction.
- Implemented a nurse leader succession plan.
- Successfully developed positive partnerships between nursing and physicians through team building and prompt nurse leader follow-up on identified concerns/issues.
- Successfully operated nursing departments within operations budget.
0-5 years of experience
Provides operational direction and oversight for the Transition of Care Program with leadership accountability for clinical and non-clinical staff.
- Developed and designed a Transition of Care Program for geriatric population including Medicare dual eligible patients for a startup program/company which exceeded the performance metrics for the pilot program and industry wide readmission rates leading to financial reimbursement.
- Direct the daily operations for program implementation, policy development and the clinical staff oversight (Case Managers, Social Workers, IT, Pharmacists, and Analysts) for the Hospital and Call Center.
- Ensures all activities and activities are in accordance and compliance with state and federal regulations and accreditation standards.
- Developed and presented reports to the executive team and clients.
- Developed and maintained the annual operational and capital budget.
- Developed and provided trained to new employees for Case Management, Disease Management, Transition Of Care, and Quality Improvement.
0-5 years of experience
[company name] was the first private psychiatric hospital licensed by the State of New Hampshire. Fully licensed and accredited 111-bed private specialty hospital, Hampstead serves the psychiatric and chemical dependency needs of patients and their families throughout the New England area. As member of senior leadership group, responsible for standards of practice and care, infection control, and clinical education.
- Introduced positive behavior program to child and adolescent services, or Behavioral Intervention and Support Team (BIST), with goal to provide structure and decrease coercive interventions.
- Developed power point educational presentation, “Orlando Nursing Theory,” for nurses and mental health workers.
- Developed scheduling guidelines to improve staffing predictability and accountability.
- Participated in development of post-acute debriefing assessment and process.
- Decreased RN vacancies by aggressive advertising campaign and providing personal connection with each applicant.
10+ years of experience
Reported to the Chief Operating Officer and CEO. Direct responsibilities included four operational directors, nursing support functions, school of nursing, perioperative services, hospital-wide employee education and development, patient satisfaction and customer service. Responsible for nursing care and practice in nineteen patient care units, numerous ancillary services, and multiple outpatient departments, with over 900 RN FTEs.
- Set the vision and led the hospital on a multi-year journey to achieve the coveted Magnet designation for nursing excellence in 2006, the first Magnet hospital in Western Pennsylvania
- Developed, directed and coached a highly effective nursing management team, with a values-based culture and a participative style of management
- Led the redesign of the model for the delivery of patient care resulting in improved outcomes, the reduction of wasted time, and improved satisfaction of patients, employees and medical staff
- Reduced nursing turnover from 18% to 7%
- Reduced nursing vacancy rate from 15% to less than 3%
- Oversaw the nursing division’s improvement of all nurse-sensitive quality indicators
- Led the nursing division to achieve a strong collaborative relationship with the medical staff
- Championed the hospital’s implementation of an electronic documentation system
- Led a hospital-wide initiative as a beta site for the Advisory Board to develop and implement new tools and processes for the improvement of patient throughput.
0-5 years of experience
Responsible for the day-to-day clinical operation of a 142-bed for-profit hospital.
- Managed staffing using patient acuity data and staffing standards, achieving productivity targets.
- Led the opening of a new cardiology program with responsibility for staff recruitment, training, equipment acquisitions, and policies and procedures.
- Expanded the telemetry unit from 16 to 32 beds, and opened a four-bed cardiac
0-5 years of experience
Oversaw Directors and Managers of clinical departments to maximize efficiency of workload, equipment, staff, and supplies to ensure smooth operations and increased patient satisfaction.
- Improved patient satisfaction to 97% on “likelihood to recommend hospital”.
- Improved patient outcomes that in eighteen months there were no catheter associated urinary tract infections, no central line associated bloodstream infections and no ventilator associated infections.
- Improved skill mix of nurses from 30% RN and 70% LVN to 70% RN and 30% LVN.
0-5 years of experience
Improved efficiency by reassigning duties to maximize the effective use of a 350 nursing staff.
- Introduced and implemented crucial policies and operating procedures in the Emergency Room and Intensive Care Unit.
- Defined and implemented best possible practice standards for nursing and patient care services which promoted and facilitated a multidisciplinary approach to patient care.
- Established evidence based levels of practice by evaluating the existing practice and modifying practices to comply with international standards.
- Managed and directed personnel functions, including recruiting, hiring and retention of staff, handling disciplinary actions and providing leadership where required.
- Managed clinical cost control and established resource allocation for the provision of nursing and patient care services.
- Formulated an effective system of dispensing drugs from the pharmacy to the clinical areas to aid in the reduction of drug errors
- Initiated hospital wide programs such as ACLS, BCLS, PALS and Infection Control measures that promoted excellence in service and safety for patient care delivery
- Consulted with and advised the Chief Executive Officer (CEO) on issues relating to the operation of the hospital.
0-5 years of experience
Assisted with clinical oversight for construction project that involved building brand new hospital
- Responsible for recruiting, hiring, training, and managing entire clinical staff
- Assisted with the development of and responsible for the adherence to budgetary guidelines for entire staff.
- Responsible for creating and implementing policies, monitoring QA, Case management, and staff training and development
- Actively participated in Medical Executive committee, Quality improvement committee, peer review committee, P & T committee, nurse executive committee, and Infection Control Committee
- Served as Infection Control Officer and Established surveillance, monitoring, and reporting system
- Performed staff education that included CPI training
0-5 years of experience
Provided strategic leadership and direction to all nursing, patient care and services within the [company name]. As you go through your experience section I encourage you to think about places you can add quantifiable information ($, #, %) as this can really help an employer see all that you have to offer. For example, how many nurses did you oversee? How many employees did you train? What were the $ amounts of the budgets you managed, etc.
- Assessed, planned, evaluated and implemented the necessary nursing practices and protocols to ensure the highest levels of nursing and patient quality, safety and care.
- Directed the continuing development, training and education of nursing and clinical staff to achieve optimal staff competency and performance.
- Presented nursing initiatives, improvements and concerns to the governing board and at medical staff leadership meetings.
0-5 years of experience
The Chief Nursing Officer, Acute Care is responsible for collaboration and assisting in the decision making process between Masimo and the hospital nursing executives and will support the entire scope of Masimo technology products. The Chief Nursing Officer must be driven to achieve continuous improvement, work well with teams at all levels of the organization, act as a leader and spokesperson for Masimo’s medical technology, and possess the professional skills required of this highly visible and key role.
- Insured that acute care nursing leadership understands the importance of how Masimo solutions and technology improve Patient Safety, Patient Quality, Patient Outcomes and Nursing Workflow and Productivity
- Partnered with acute care nursing thought leaders to influence improvements in patient care through the utilization of technology at the bedside
- Fostered strategic thinking and creativity to conceptualize innovative sales approach to new and existing market opportunities
- Evaluated trends in the industry, develop and execute overall adjunct sales and marketing plans
0-5 years of experience
Directs nursing care and managed a 40 bed adult acute unit and a 40 bed child and adolescent residential treatment center maintaining quality standards, advising medical staff, department heads, and CEO in matters related to service and care in a for profit environment.
- Responsible for 96 direct care staff including three RN Supervisors and Scheduler.
- Successfully completed Center for Medicaid and Medicare survey in 2011 and AHCA re-licensing survey in 2012 and 2013.
- Responsible for all policy and procedure development, review and update within [company name].
- Successfully implemented organizational structure and communication systems that promote excellent delivery of care and uphold Service Excellence Program.
- Became Risk Manager Designee for seven months will recruiting a Director of Risk Management.
- Supervised three UHS Directors of Nursing in three states.
6-10 years of experience
Successfully founded, developed, managed, marketed, and directed nation’s first specialty medical staffing/outsourcing agency
- Recruited and managed 2500 + health-care employees, operating 6 company offices
- Responsible for all aspects of company operations (Sales, Marketing, HR, Contractual Agreements, Recruiting, Staffing, Accounts Receivable/Payable, Payroll, etc.)
- Obtained state licensure, developed all policies and procedures for all offices, all departments
- Marketed, obtained contracts, and provided high-quality specialty staffing to 200+ healthcare facilities throughout SE USA
- Advertised, recruited, managed/trained all levels corporate/executive personnel – kept all offices open 24/7, 365 days/year
- Developed/marketed/sold 5 sustainable/successful franchised offices (managed, trained, and supervised all franchised operations; all offices are still in business today)
- Set industry standards in 1990 for critical care and specialty area supplemental staffing; first staffing company ensuring all agency per diem/travel personnel met or exceeded JCAHO staffing standards – remained deficiency free during annual audits
- Sold company offices to newly incorporated Medical Staffing Network in March 1998; provided consultant services and non-compete clause per sale agreement for five years. Company is currently one of top 5 staffing companies in USA
0-5 years of experience
79 bed acute rehabilitation hospital
- Achieved high levels of patient satisfaction in nursing areas
- Member of the hospital’s Governing Body
- Implemented patient hourly rounding, bedside reporting and fall reduction program
- Reduced infection rates to zero for indwelling catheters
- Successfully implemented a wound program reducing in house acquired wounds below company benchmarks
- Proven financial management capabilities in departmental budgets, reducing overtime below company benchmarks and maintaining daily PPD
- Successfully led a nursing team of 109 through Joint Commission Survey 2014
0-5 years of experience
Oversight of day to day Nursing Operations of 96 bed Rehabilitation (Joint Venture) Hospital including Quality, Regulatory, and Patient Satisfaction.
- Responsible for managing a culture change and creating “Patient Focused Environment”.
- Developed and implemented daily nursing stand up, huddles, and nursing leadership meetings.
- Developed and implemented multi-tiered fall program that is currently being considered by The Joint Commission as a recommended “Best Practice” which has resulted in 42% reduction in falls.
- During first 60 days cleared several CMS citations including a COP in Infection Control.
- Recently completed very successful Joint Commission Triennial Survey, and J.C Disease Specific-Stroke certification May-June 2012.
- Consulted for three HealthSouth sister hospitals in assisting their preparation for CMS/J.C. surveys (all resulted in successful surveys).
- Implemented no pass zone, leader rounding, bedside handoff report, and create a smile (service recovery program).
- Oversight of Inpatient Pharmacy Services.
- Project manager for curriculum build and implementation of Nursing Leadership Development program which will be rolled out in all HealthSouth Hospitals in 2013.
- Eliminated over $500K in nursing agency use in 10 months.
0-5 years of experience
- Supervised 40 clinical and support staff in patient care activities while maintaining a high level of staff morale and professionalism.
- Led recruiting and hiring, managed employee review process, completed payroll, and ensured compliance with state and federal regulations.
- Strong focus on customer service and lean management.
0-5 years of experience
Decreased RN turnover (48% to 12%) the first year
- Managed nursing services of 148 bed pediatric hospital with 508 bed total acute care facility
- Implemented Shared Governance, AIDET, Maternal Transport Team, ONE-CALL, and PCA Program
- Closed Surgical Center at Total Care East and was key player in the initiation of the open off-campus based emergency department
- Worked closely with physicians and staff to grow maternal child and neonatal service line
0-5 years of experience
- Responsible for all inpatient nursing units, three behavioral health units and several outpatient areas and oncology.
- Prepared and educated staff for Joint Commission survey (2012)
- Maintains Core Measure compliance raising scores from 60% to 100%
- Review, approve all policies and procedures for nursing
- Starting a Congestive Heart Failure Clinic to reduce readmission rates
- Quarterly meetings with local nursing homes with goal to reduce readmissions by 50%.
- Worked with Hospitalists, case managers, nurses and patients to achieve an 11 am discharge time. We achieved 90% within 3 months of implemented plan.
- Worked with staff to improve HCAHPS, all top box scores. ED moved from 60-80+%, out-patient surgery from low 90’s to 96% and in-patients from 60 to 80%.
0-5 years of experience
Start-up operation -wrote all nursing and clinical policies, designed and implemented nursing program, medication administration process, clinical program, designed forms, coordinated pharmacy services
- Directed and supervised entire nursing and clinical operations of 25 bed residential alcohol and drug rehabilitation and detoxification facility
- Senior management team member and acted as Administrator when Administrator was off site
- Designed and implemented quality assurance and process improvement program
- Served as resource for co-occurring diagnosed patients and appropriate care in a drug and alcohol rehab setting
- Monitored patients in detox for safety and designed and implemented policies for detox services with Medical Director
- Interviewed, selected, and oversaw all nursing and clinical staff hired
- Conducted monthly staff meetings and training sessions for nursing and clinical staff
- Monitored customer satisfaction by attending client community meetings and conducting exit interviews
- Conducted 30 and 60 day follow up interviews with clients
- Directed, supervised, and monitored staff of 40 employees
0-5 years of experience
Physical Medicine Program turn-a-round from $600,000 annual loss to $400,000 annual profit through service line analysis, development of action strategies to maximize operational efficiencies and billing practices and mentoring of service line leader to improve management skills and acumen.
- Leadership in facility design for new 89,000 square foot addition construction plan including new patient services addition, relocation services into new space and remodeling 80,000 square foot original structure.
- Active leadership role in facilitating the Plane Tree Alliance affiliation and implementation of Plane Tree patient centered care model throughout the organization.
- Facilitated, with sister hospital, law enforcement, and medical providers, regional development of SART/SANE examiner program covering all of Kenai Peninsula.
- Actively facilitated positioning of medevac helicopter from Anchorage to Peninsula to better serve patients needing transport from Soldotna to Anchorage facilities.
- Developed Kenai College Student Clinic to improve health care access to college students.
- Responsible for all clinical service lines including ancillary services for 50 bed acute care facility.
0-5 years of experience
Directed and coordinated the activities of more than 250 staff in the nursing division at this 125-bed community hospital that is part of Novant Health (parent company of Presbyterian Healthcare)
- Directly supervised a staff of 10
- Served on the executive team representing nursing at Medical Executive Staff meetings, Governing Board meetings, Credentialing Committee, and other executive level decision-making bodies of the organization
- Responsible for operation, capital and personnel budgets for all patient care service lines and cost centers
- Directed Joint Commission continuous readiness activities for facility
- Successfully led facility nursing division through Joint Commission survey resulting in no direct or indirect patient care findings
- Successfully led organization through four-day CMS validation survey resulting in no recommendations for improvement
- Implemented facility-wide daily safety huddle phone calls to reduce incidence of serious safety events and improve patient satisfaction
- Introduced patient satisfaction initiative through implementation of Novant Service Excellence Standards
- Served as Lead instructor of “First Do No Harm” safety training for the facility (mandatory four-hour training each staff member completes to reduce serious safety events)
0-5 years of experience
Coordinated hospital projects in collaboration with the CNO.
- Managed nursing quality committees.
- Managed 14 departments which included: Med/Surg/Tele/Oncology/Pediatrics, ICU, ED, Perioperative, Labor and Delivery, Post Partum, Nursery, NICU, Dialysis, Outpatient Cancer Treatment center, Inpatient rehabilitation unit, inpatient/outpatient wound care treatment center, education department, and outpatient maternity clinic.
- Oversaw the daily nursing operations and maintained productivity in all units
6-10 years of experience
Responsible for two in-patient psych nursing care units and 60+ FTE. Supervised Quality, Risk, Social Services, and Productivity Depts.
- Directs nursing services and performance improvement activities. Attained and maintained >90% on HBIPS Core Measure scores reported to the Joint Commission. Excelled in patient, staff, and physician satisfaction scores.
- Actively participates in hospital leadership functions. Develops, implements, and administers nursing service’s budget and expense control
- Project Management and launch of 10-bed gero-psych unit addition. Facilitated adult psych unit renovation to be in line with the BH
0-5 years of experience
- Plans, organizes, implements, controls, directs, assists in staffing, coordinates and communicates on a general administrative level in terms of specific and general responsibilities.
- Establish, develop and approve nursing standards of care and practice.
- Increased hand washing compliance with the use of the Proventix system from 60% to 93 %
- Increased overall customer satisfaction from 88% to 93%
- Increased ED customer satisfaction from 83% to 91 %
0-5 years of experience
Manage clinical programs impacting hospitals, extended care facilities, physician offices and home care practices for the nation’s largest privately held manufacturer and distributor of healthcare products.
- Collaborate with C-Suite on the rollout of the pressure ulcer program, ventilator associated event prevention, catheter associated urinary tract infection prevention, hand hygiene, operating room safety and fall prevention.
- Review development, design, testing and rollout related to the company’s 125,000 products across 18+ divisions.
- Lead 1,100 sales professionals on building clinical relationships leveraging outcomes of clinical programs.
- Contribute to overall strategy that has improved 2013 sales growth at targeted accounts by 40% YTD.
- Provide clinical expertise by presenting solutions to leaders to reduce hospital acquired conditions and infections.
- Managed two Vice Presidents responsible for marketing initiatives and programs.
- Responsible for successful implementation of EMR and CPOE and Nursing Informatics Division.
- Delivered 2000+ Continuing Education units related to clinical and service excellence, bridging the gap between supply chain and clinical leadership and quality improvement and lean strategy to improve healthcare.
0-5 years of experience
Responsible for developing an environment that fosters interdisciplinary collaboration.
- Responsible for the daily nursing clinical operations
- Cultivate relationships across departments and in the community at large.
- Developed nursing strategic plan.
- Developed training material and provided in-service training to clinical staff.
- Reviewed and revised unit based policy and procedure.
- Responsible for annual employee performance evaluations.
- Responsible for day to day staffing of 22 bed in-patient geriatric behavioral health unit.
- On call responsibility 24 hours per day.
0-5 years of experience
. Eliminated unsafe nursing practices
- Upgraded Perinatal Centricity computerized documentation program.
- Successful TJC survey (without any nursing RFI’s)
- Implemented EMR Cerner conversion
- Implementation of Nursing Practice Council
- Achieved HCAHPS Scores of 96% ranking for patient willingness to recommend.
- Community Cares Champion
0-5 years of experience
New Start-up building of 40 beds which expanded to 60 beds within 8 months.
- Primary responsibilities: Nursing department and care delivery for patients needs related to rehabilitation, primarily neurological and orthopedic deficits.
- Department head for Respiratory, Case Management, and Pharmacy (under the direction of the Director of Pharmacy).
- Other responsibilities included the compliance and reporting practices for Infection Control, and Employee Health according to JACHO and state regulation. Responsible for recruitment and retention of personnel in concert with the Director of Human Resources.
- Provided oversight for all contract services: Laboratory, Radiology and Vascular reporting the performance measures as outlined by the Medical Staff.
0-5 years of experience
- Participated in all start-up activities for new private psychiatric hospital opened 11/2006. Activities included hiring and training of all nursing and support staff, creation and implementation of policies and procedures, and participation in initial licensure and Joint Commission survey activities.
- Responsible for all nursing activities for 104 bed full service psychiatric hospital
- Managed 60+ FTEs including Nurse Managers, Nursing Supervisors, and clinical nursing and support staff
- Left position for an opportunity with a larger scope closer to family.
10+ years of experience
Direction of nursing and clinical services for ten patient care units including geriatric, child, adolescent, and adult populations
- Formulation and revision of clinical policy and procedures
- Monitoring and utilization of patient outcomes
- Compliance coordination with accreditation bodies
- Medical Executive Committee Member / Governing Board Member / Patient Safety Officer
- Executive Team Member with responsibility for strategic planning, formulation of budgets and monitoring of expenditures
0-5 years of experience
Responsible for oversight of daily nursing operations in 91-bed community hospital including the emergency department, med-surg/telemetry, ICU, labor and delivery, post-partum, newborn nursery, float pool, and administrative nursing supervisors.
- Aggressive promotion of quality and patient safety evidence-based practice demonstrated by a 60% reduction in patient falls, lead system compliance with bar-code medication verification and smart pump guardrails library usage, developed and implemented focused post-event safety debriefings, shift huddles, bedside shift report in all patient care areas, and implemented daily interdisciplinary rounding. Additionally, piloted and implemented an electronic health record early warning score system aimed at early identification of clinical deterioration.
- Fostered implementation of the Clinical Nurse Leader role within the inpatient areas.
- Redesigned emergency department workflow and throughput by establishing a fast track area, supply reorganization, and updated staffing model. Currently implementing a Clinical Nurse Leader, clinical pharmacist, and nurse navigators in an effort to establish effective and safe transitions in care while redefining access to care.
- Assisted and supported in restructuring the shared-governance model in an effort to increase and improve nursing engagement and input. Currently have a three-fold increase in nursing staff participating in the career advancement program and/or enrolled within an ADN to BSN or MSN program.
- Designed and opened a dedicated Safe Healing Room for sexual assault victim exams and interviews and have partnered with local and county law enforcement officials in order to enhance community partnerships and resources.
- Currently seeking Pathways to Excellence ANCC designation, Baby Friendly designation, and recertification as a level IV Stroke Center (first in the state to receive level IV in 2011).
- Successfully implemented an elective Joint Camp program focused on patient and family centered care. Includes specialized pre-op education classes and group physical therapy program. Promotes evidence-based pain management innovations such as peripheral nerve blocks and multi-modal pain control options.
- Implemented Clinical Leader Rounding utilizing iPad documentation enabling surveillance of rounding compliance and patient satisfaction trends.
0-5 years of experience
24 hour responsibility for the Nursing Department, to include budgetary compliance, Annual review of the hospital plan, Recruitment and retention.
- Develop and update all Nursing Policies & Procedures.
- Developed Clinical Competency Assessment form of NPWT for RN’s and LPN’s.
- Successful completion of Joint Commission, State, CMS, and OSHA surveys.
0-5 years of experience
Work closely with CEO and CFO on facility budget related to nursing hours and managing FTEs
- Responsible for the progress of infection control and oversee the infection control nurse
- Interview, hire, and schedule training for all new nursing employees
- Responsible for disciplinary action of nursing staff when necessary
- Create and revise hospital policies
- Continuously train hospital staff with new hospital policies and/or changes related to patient care
- Responsible for staffing the hospital with RNs, LPNs, and MHTs for patient care
0-5 years of experience
Successful cultural change to patient focus
- Responsible for Nursing budget
- Increased patient satisfaction by 52%
- Improved Core Measures by 35%
- Successful JCAHO survey 2008
- Management of more than 600 employees through 14 executive level managers
- Instrumental in design and construction on an additional 108 beds and 4 additional OR’s
- Responsible for starting HMA’s first emergent PCI program
6-10 years of experience
Managed patient care delivery in all Clinical areas to include all Nursing, Laboratory, Pharmacy, Radiology, Cardiopulmonary, Home Health, Hospice, Case Management/UR, Emergency Services, Oncology, Surgical, Behavioral Health, Maternal Child and Volunteer services throughout the regional area.
- Provided vision and set direction for quality evidenced-based patient centered care.
- Collaborated nurse-physician relationships to provide safe, effective, and efficient patient care
- Managed programs that promoted excellence in service; Breast Feeding Coalition, Cancer Center, First Bariatric Lap Band program in New Mexico, Orthopedic Center of Excellence for Blue Cross Blue Shield and Planetree Affiliation
- Ensured standards established by the Joint Commission and other regulatory bodies were within compliance
- Member of the Executive Administration Team and Board of Trustees
- AONE (American Organization of Nurse Executives)
- ANA (American Nurse Association)
- Sigma Theta Tau International Honor Society of Nursing
- Quorum Award of Excellence
0-5 years of experience
Responsible for planning, organizing and directing the overall operations of Nursing, Respiratory Therapy, Radiology, Physical Therapy, Occupational Therapy, Speech – Language Pathologist and the Dietitians
- 344 FTE’s
- Ensure patient care, clinical and staffing standards are met
- Active in staff engagement, recruitment and retention
- Responsible for cost control, evaluates staffing and bed capacity, capital requests, financial reports
- Physician partnerships to ensure collaborative daily operations
- Ensure all regulatory requirements are met
0-5 years of experience
Responsible for Patient Care Services at a 282 bed, for profit medical center. Part of the IHHI corporation. WMCSA has a level II trauma center and is a cardiac receiving center. It also has a stroke program that is certified by The Joint Commission. Oversaw Nursing Services, Perioperative Services, Cardiac Services and the Quality Department.
- Successful Joint Commission Survey.
- Successful American College of Surgeon’s Survey.
- Implemented McKesson’s electronic health record
- Planning replacement for cardiac catheterization lab
- Member of Hospital Board of Directors
- Opened 25 bed Observation Unit
6-10 years of experience
Responsible for direction and leadership in the development of patient care programs as well as policies and procedures for the provision of patient care. Responsible for implementing an effective and ongoing program to monitor, evaluate and improve the quality, appropriateness, and safety of nursing care delivered to patients. Member of the executive team and collaborated with the Board of Trustees, hospital leadership and medical staff in the development of strategies and processes to achieve both long and short term goals.
- Consistently improved patient satisfaction and physician satisfaction with nursing care.
- Achieved recognition by The Joint Commission as a “Top Performer for Quality Measures” for third consecutive year in 2013.
- Successfully rolled out ED, Surgery and IP EMR
- Achieved MU Phase I attestation and initiated Phase II
- Served as Origin Logistics Leader on PMD without incident and prepared exiting facility for closure.
- Developed strong nursing leadership team
- Improved key metrics in Emergency Department and IP care
- Eliminated contract labor
0-5 years of experience
Maintain oversight of 11 hospital departments reporting to the CNO.
- Guide reporting managers toward hospital goals; areas of productivity, financial control, staffing and informational flow through all departments.
- Set and maintain the highest standards related to quality and delivery of care.
- Build strong relationships with physician groups and feeder hospitals in the region.
- Continuous analysis of metrics to grow patient populations
- Continuous review of HMS standards and changes effecting delivery process, developing processes related to HMS to maintain market viability.
0-5 years of experience
Facilitated “Destination Success” course to middle managers on productivity.
- Conducted site visits to HCA facilities on productivity management, staffing levels, and organizational processes.
- Facilitated pay practice revision with facility wide implementation.
- Co-lead clinician for revising restraint policy and incorporating best practices with Meditech and device standardization for the Tri-Star Division.
- Lead OR Performance Initiative, including the development of the Surgical Advisory Council.
- Facilitated pilot for Tri-Star Division with education/orientation departmental accounting within a separate cost center.
- Leader for the Unscheduled OB Initiative.
0-5 years of experience
Responsible for overseeing and coordinating the nursing department and its daily operations. As the primary spokesperson for nurses, also work to align the nursing staff with the mission, values, and vision of the organization. Maintain regulatory and compliance approvals and accreditations and work with senior management and medical staff to develop strategic plans.
- Fosters collaboration in nursing environment
- Partner with physicians to ensure a smooth workflow
- Upholds nursing standards
- Cultivates relationships across functions and departments
- Spokesperson for nursing
- Competent in moderate sedation administration
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Chief Nursing Officer
Last edited by: Gabriela Barcenas, CONTENT STRATEGIST -
Gabriela Barcenas
CONTENT STRATEGISTGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
