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6-10 years of experience
Responsible for growing business in the community and the hospitals. Educating physician offices about Baptist Home Health Service and selling the company’s services to each physician office and hospitals in the area. Peer Mentor Manger responsible for training new Patient Care Representatives.
- Consistently met and exceeded monthly quotas and goals
- Developed territory and grew business in physicians offices by 50%
- Continuing to grow territory while also being a mentor manager to representatives that have recently been hired.
0-5 years of experience
- Organized and coordinating patients intake and other appointments
- Obtained increase of credit card authorizations being opt in for billing purposes by 60%.
- Collected a total amount of patient balances bi weekly of $700-$1000; Second in highest at site for collecting patient balances
- Verifying patient eligibility and requesting authorizations for radiology appointments
- Accurately entering and updating patient information; Directing calls to appropriate associate
- Successfully increased patients using Kiosk registration to 65%; Top leading sites for increase
- Patient care and service recovery which resulted in exceeding targeted NPS Score of 70% to a target of 80%
- Registering and discharging patients on a timely manner
- Verifying patient eligibility and addressing any patient questions about insurance
0-5 years of experience
- Supports and provided administrative support to Managers and Staff.
- Coordinated interview processing for new hires and help with onboarding into the company.
- Managed and updated patient files with medical records and health related issues.
- Managed and maintained a healthy and safe environment for patient at all times.
0-5 years of experience
- Build relationships with healthcare and non-healthcare referral sources providing knowledge on services offered.
- Provide status updates on current patients with their clinicians in order to assist in best patient care.
- Sponsor numerous community events with the general public or healthcare community providing information on all the nursing and rehabilitation services offered and what qualifications are needed in order for one to receive home health care.
- Assist in the delivery and retrieval of physician paperwork and patient orders.
- Coordinate in-service luncheons with physicians, case managers, social workers, nurses and their staffs to provide information on new patient programs, current patient updates and discuss past patient statuses.
6-10 years of experience
Care Transitions Coordinator
- Responsible for executing sales strategy to increase company market share through account development and educating the medical community on services provided by the company while operating within set budget.
- Successfully executes a weekly, monthly and quarterly strategy to increase market share through key account development including prospecting/diversification and call frequency/routing. Plans activity to maximize territory coverage of both existing and prospective accounts.
- Responsible for executing effective sales calls that identify and meet the needs of the referral community and clearly communicate the features and benefits of the LHC Group. These include pre and post call planning, establishing rapport, effective questioning skills, proposing solutions, handling objections and closing.
- Works closely with the DON/Branch Manager to drive a vision of growth by focusing every team member on the needs and expectations of the referral community and patients.
- Responsible for all sales administration duties including, but limited to, CRM compliance, expense reports, payroll time sheets, medical director time sheets, strategic territory planner, PTO requests, paperwork and email correspondence.
- Responsible for being a good steward of the company’s financial resources by projecting a return on monies spent and managing to a marketing expense budget of 3.5%
0-5 years of experience
Work in collaboration with technologist to ensure proper patient flow
- Greet and check patients into appointments
- Schedule appointments and screen patients prior to scanning
- Provide and respect confidentiality of all patients
- Verify and update patient information and insurance in proper systems
- Remain current on all policy changes and procedures that impact daily work functions
0-5 years of experience
- Supervise the management and execution of all patient care interaction ensuring the efficient processing of patients and smooth patient flow
- Creation of systems and management of implementation resulting in patient satisfaction and management support
- Assist in handling complex patient problems helping diffuse patient complaints before requesting management assistance
- Provide training on registration process and ensure compliance with regulations and clinic standards of quality for patient care to all PCR’s in the office and new PCR’s entering the region
- Planning PCR schedules and breaks on a weekly basis
0-5 years of experience
Greet patients and visitors
- Verify and update demographic information as well as patient forms for established patients
- Explain all paperwork for new patients
- Collect co-pays and outstanding balances
- Handle petty cash and deposits at the end of every business day
0-5 years of experience
- Greet visitors, ascertain purpose of visit, and direct them to appropriate staff.
- Register and discharge patients.
- Arrange hospital admissions for patients.
- Refer patients to appropriate health care services or resources.
- Answer telephone and direct calls to appropriate staff.
0-5 years of experience
- Registers all patients, in clinic setting, and via telephone.
- Answers the telephone directing calls to appropriate areas or takes messages and relays them to the appropriate staff member as necessary.
- Maintains provider appointment scheduling system including any cancellations and rescheduling that should occur, as directed by team leader, office manager or clinic administrator.
- Ensures all superbills include patient’s name, date of birth, social security number, Public Aide numbers as well as policy and group numbers for commercial insurance and copies insurance card (front and back) & photo i.d.
- Verifies patient demographic information and insurance billing method at each visit. Identifies patients out-of-network and uninsured, referring appropriate patients to the financial counselor.
0-5 years of experience
- Greeted customer entering the facility to ascertain the patients needs
- Scheduled appointments for urgent needs
- Politely assisted customers in person and via telephone.
- Handled daily heavy flow of paperwork properly
- Handled cash and credit card payments
- Managed customer calls effectively and efficiently in a complex, fast paced and challenging environment.
- Responded to patients physical and emotional needs.
- Managed high call volume with tact and professionalism.
- Acted professionally and patiently when addressing negative customer feedback.
0-5 years of experience
- Adhered to HIPAA guidelines and Federal Privacy Law. Provided feedback to management regarding possible problems and areas of improvement.
- Responsible for answering a variety of customer phone calls, identifying patient grievances and escalating properly while providing excellent customer service and handling all inquiries in a timely and professional manner. Responsible for all daily productivity reporting requirements. Maintains and exceeds department standards for productivity and quality.
- Ensures compliance with state and federal laws and regulations for Commercial, Medicare, Medicaid, Managed Care, and other payers.
0-5 years of experience
- Welcoming patients, organizing and coordinating patient check in, check out and STAT appointments.
- Handling medical insurance information and verifying patient eligibility and updating medical records.
- Processing payments and co-payments accurately and responsibly.
- Aiding patients with their concerns bilingually. (English & Korean)
- Translating for patients during visit while scribe and physicians assist patient.
- Assisting scribes when necessary and taking vitals when needed for procedures.
- Teaching new hires while they are in current training so they can assist patients efficiently.
- Assisting the medical staff making calls to pharmacies.
0-5 years of experience
Answered telephone and email inquiries
- Communicated suitable information to co-workers in keeping with established procedures
- Entered patient discharge information into registration system
- Attended all personnel meetings system-wide and at the site
- Punch patient demographic and health insurance data into computer
- Verify patient’s insurance eligibility
- Answer multi-line phone system
- Assist in new worker training as delegated by management
0-5 years of experience
- Managed incoming and outgoing calls from patients regarding prescriptions and insurance information.
- Submit and receive orders and patient insurance information from physician’s office.
- Process cash and credit card orders in person and by phone.
0-5 years of experience
- Greeting and welcoming patients.
- Organizing and coordinating patient in-take and other appointments.
- Accurately enters/updates patient information in system
- Assisting patients with completion of paperwork when necessary
- Scanning, updating and filing medical records
- Answering phone calls, questions, etc. in a prompt and polite manner
- Processing medical insurance information, verifying patient eligibility and addressing any patient
- Handling cash and co-payments accurately and responsibly
0-5 years of experience
- Communicate and ensure compliance with standards and improvement initiatives
- Manage and direct patient flow at a high volume urgent care practice while providing administrative support to the clinical team
- Assist with the development and implementation of new practices to enhance clinical productivity
- Prepare, transcribe, and edit written material including: physician letters, memos, correspondence, reports, clinic notes, laboratory experiment findings, and manuals as required
- Maintain electronic medical records and scheduled patients’ tests, STAT appointments, and procedures
- Initiated pre-certification processes for procedures outside of City MD
- Ensure patients receive optimal assistance in a timely, efficient, and courteous manner
- Worked closely with patient accounts and insurance companies to verify benefits for new visits
0-5 years of experience
- Greeting and welcoming patients
- Organizing and coordinating patient in-take and other appointments
- Accurately enters/updates patient information in system
- Assisting patients with completion of paperwork when necessary
- Scanning, updating and filing medical records
- Answering phone calls, questions, etc. in a prompt and polite manner
- Processing medical insurance information, verifying patient eligibility and addressing any patient questions about insurance (liaise with Billing department as appropriate)
- Handling cash and co-payments accurately and responsibly
- Providing outstanding customer service to every patient
0-5 years of experience
- Checked in/Checked out patients
- Scheduled appointments
- Verified Insurances
- Utilized multi-line phones
- Worked in a fast paced environment
- Utilized computer programs as: Greenway
- Utilized cash drawer and various tender types
0-5 years of experience
- Gather demographic, financial and guarantor information from patients.
- Ensure proper signatures are obtained
- Coordinates patient flow to minimize wait time
- Obtain patient medical and family history.
- Collect patient blood samples in a safe, sanitary manner for diagnostic testing as a certified phlebotomist.
- Perform pre-admission testing to record patient vital signs.
- Maintain exam rooms in compliance with hospital sanitation guidelines.
- Conduct EKG’s, tests, and measurements as requested by physician.
- HIPAA and OSHA Compliance.
0-5 years of experience
- Greet patients and staff
- Coordinate interoffice communication
- Assist in providing medical instructions to patients
- Relay patient’s health concerns to staff
- Data entry
- Medical billing
0-5 years of experience
- Insurance verification
- Patient education of in-network plans
- Scheduling/Intake data entry
- Medical record handling
- Handling inbound/outbound faxes
- Addressing patient needs
0-5 years of experience
Patient Care Representative
- Handling large volume of Inbound Calls
- Taking/Leaving messages for Doctor’s offices
- Scheduling appointments
- Dispatching emergent and non emergent consults to on calls
- Handling large volume of Inbound Calls
- Warm/Cold patching to the correct department, offices, and/or facilities
- Paging out codes via our Pagegate system and also overhead (determined by the code given).
- Dispatch On calls
0-5 years of experience
- Patient processing and registration
- HIPPA compliance
- Triage and obtaining medical history
- Maintaining cleanliness and sterilizing medical equipment
- Excellent composure under medical emergencies
- Payment processing and collecting copays
- Maintaining accurate financial records and accounting
- Assisting with medical procedures
- Directly responsible for training 4 team members
0-5 years of experience
- Customer Service
- Answer phones
- Scanning new prescriptions/Insurance
- Fax Doctors offices
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Patient Care Representative
Last edited by: Gabriela Barcenas, CONTENT STRATEGIST -
Gabriela Barcenas
CONTENT STRATEGISTGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
