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0-5 years of experience
Recommended safe care to injured employees based on their situation and concern, and if applicable, recommended an appropriate provider for care
- Client reporting for specific accounts
- Quality review of triage records to ensure safe recommendations were provided
- Follow up calls on injured employees to evaluate their injury with the recommended care and determined their level of satisfaction
- Collaborated with team members to collect survey data to meet departmental requirements
- Created a Virtual Album for the NT24 staff/department to promote collaboration amongst remote staff
- Developed a Nurse Recognition Program which detailed customer satisfaction of the injured employee
- Congress Member for the NT24 department
0-5 years of experience
Prioritized and triaged all calls for high volume, fast-paced medical office; implementing strict triage policy protocols to seamlessly facilitate home care advice, coordination of future care needs, specialty care intervention, and elevation of serious situations to the ER.
- Spearheaded the management of 5 doctors’ schedules utilizing electronic medical records.
- Administered medications & immunizations with ease, compassionately provided delivery of test results and confidentially updated EMR with patient records and necessary instructions.
- Facilitated beneficial patient outreach & education to improve overall care, while flawlessly coordinating communication between hospital staff, doctors and home health organizations.
- High productivity and strong time management enabled me to assist clinical staff with rooming of patients, lab tests, EKG’s, vision screening, hearing tests and pulmonary function tests.
0-5 years of experience
Demonstrated superior critical thinking and problem-solving skills.
- Demonstrated excellent written, verbal, telephone and interpersonal communication skills
- Demonstrated excellent organization and multitasking skills.
- Maintained accurate and detailed patient records and pertinent information
- Responsible for reviewing and authorizing/denying provider ordered prescriptions in accordance with established guidelines
0-5 years of experience
Triage Nurse for 100 plus patient census
- Managed care and developed plan of care individualized to each patient
- Communicated client needs with physician and IDG members
- Managed symptoms to obtain optimal comfort in terminally ill and dying patient
- Educated family and client on care the terminally ill and dying patient.
- Trained new staff on used of handheld device and use of Pointcare software
- Documented client assessment and care in computer based program Homecare Home Base
- Identified ongoing and new problems and developed plan of care within the constraints of the disease process and individual needs
0-5 years of experience
Led an autonomous unit dealing directly with law enforcement and outlying facilities in the admissions of Baker Acts, Marchman Acts, and voluntary clients for both mental health and detox needs
- Reviewed records, notes, and labs from outlying facilities to help determine placement needs
- Coordinated admission procedures with a multidisciplinary team to effect greater client stability
- Conducted and reviewed laboratory tests to determine detox needs and requirements
- Organized resources to reduce duplication of effort, increasing productivity and efficiency
- Digitized forms and boards enhancing communication between areas of care
6-10 years of experience
Provided teleprocessing services that promoted quality patient care and customer service in a call center environment.
- Utilized clinical experience to provide professional direction to telephonic patients regarding primary and specialty care for adults and children.
- Collaborated with wide array of healthcare providers to secure time-sensitive response to patients; required knowledge and organization of resources so collaboration could be made quickly and efficiently.
- Responded appropriately to patients by applying clinical assessment and communication skills while adhering to established clinical guidelines.
- Skilled at working independently and maintaining competence in nursing care.
- Recognized for outstanding listening and communication skills through patient surveys.
- Created departmental newsletter to provide current nursing information to professional colleagues: newsletter focused on topics such as “Medication Use While Pregnant or Nursing, ” the “Affordable Care Act, ” the “Art and Science of Telephone Triage, ” “Wellness for Triage Nurses” and other topics from the American Journal of Nursing and the American Academy of Pediatrics; newsletter also recognized team for departmental achievements.
- Coached, trained and mentored new nurses to the department; performed quality assessments to ensure that nurses were proficient in the specialized skills of triage nursing and were meeting departmental standards.
- Demonstrated leadership skills by being the “go-to” person for troubleshooting.
- Proficient in Windows-based applications.
0-5 years of experience
Trained both paraprofessional and professional staff to improve documentation skills
- Coordinated shift to shift staffing for a multiple unit facility with approximately 75 staff persons on each shift
- Supervised paraprofessional and professional staff in clinical procedures, safety, and State and Federal regulations
- Worked as a triage nurse and crisis evaluator at a high volume psychiatric
- Served individuals who are in need of evaluation for court ordered treatment and those involved in civil committal proceedings
- Worked extensively with Tucson police and county sheriffs as they
- Treated emergency psychiatric and substance abuse symptoms that present and plan discharge to address crisis alternatives, community services needs and court mandated treatment
6-10 years of experience
Collaborated with home health care agencies, public health departments and schools in providing care to patients.
- Record patients’ medical information and vital signs while working directly with an allergy and immunology physcian.
- Assisted corridor nurses in caring for patients and provided care to patients on nurse procedure schedule.
- Adminsitered immunizations, medications and nebulizer treatments.
- Maintain accurate and detailed documentation in electronic medical records.
- Consulted with physcians and other healthcare professionals in providing care to pediatric patients and their caregivers in a clinic setting.
- Instruct individuals, families and other groups on topics such as health education, disease prevention and treatments for illnesses.
- Performed allergy skin testing, allergy injections and spirometry.
6-10 years of experience
Independent pediatric telephone triage nurse providing assessment and care plans servicing over 300 physicians and nurse practitioners in Texas, Mississippi, Virginia, Maine, Tennessee, South Carolina, Arizona, and Maryland.
- Extensive pediatric assessment including home care, care plans, education, and knowledge of the Barton Schmitt Pediatric Protocols.
- Regular verbal communication with multiple physicians and hospitals.
- Nurse supervisor over 18 registered nurses.
- Nurse mentor and training of new registered nurses
- Quality assurance of nurse charting, assessment, and care plans
0-5 years of experience
- Established, organized, and defined a newly establish position
- Streamlined physicians’ influx of reports and documents by completing medical forms such as medical leave of absence, physicals, and disabilities to be reviewed and signed by the physician
- Reviewed patients’ radiological and blood test results to triage with attending physician
- Followed through as liaison between doctor and patient for follow-up instructions/care
- Triaged incoming calls to determine urgency of visit with physician or hospital emergency
- Instructed patients on proper management care of diseases such as high cholesterol, diabetes, PT/INR, high blood pressure, heart disease, etc.
0-5 years of experience
Accept incoming calls, assess for urgency and provide initial advice for patients of Internal Medicine and Family Practice Physicians.
- Provide patient and family education for medication, treatment, post-op care and follow-up.
- Document appropriate plan of care and treatment in patients EMR.
- Maintain patient flow in a timely manner, obtain accurate & thorough history, and communicate pertinent information to provider.
- Obtain prior authorization, schedule specialty/stat procedures, and provide outgoing referrals.
- Collaborate with Case Manager regarding patient’s medical and personal issues.
- Contact patient with test results, schedule appointments, administer injections, and send controlled/maintenance prescriptions to pharmacy.
0-5 years of experience
Assess, document, evaluate patient’s symptoms, and questions/concerns in person and over the phone
- Educate patients on specified plan of care, lab/imaging results, and prescribed medications
- Provide patients with authorized prescriptions and refills, lab/imaging orders and physician referrals as specified by ordering physician
- Use of critical thinking skills to effectively make decisions to provide competent patient care
- Advise patients to report to Women’s Wellness Center for pregnancy complications/symptoms of labor
- Evaluate patients on fetal monitor during non-stress test; prepare patients for procedures/surgery
- Educate pregnant patients on appropriate medications, diet, and what to expect throughout pregnancy
0-5 years of experience
Assisted patients with information regarding their appointments.
- Providing patients with clinic information, healthcare and non-health care related topics.
- Coordinate mid-level providers with chart preparation.
- Helped mid-level providers with patient care by relaying information to the patient.
- Documented appropriate plan of care and treatment in patients EMR.
- Maintained accurate record keeping by updating medication list.
- Delegated medication refilling as requested by the patient and order by provider.
6-10 years of experience
Function as a member of a collaborative interdisciplinary team providing
comprehensive care to OB/GYN patients, predominately through telephone triage
- Partner with clinic providers to provide patient education and teaching as indicated
- Manage prescription refills within the scope of clinical practice
- Review critical lab values and respond as appropriate
- Document care in electronic medical record
- Educate clients in all aspects of breastfeeding, serve as a lactation consultant for numerous mothers and babies
0-5 years of experience
Utilized Epic to triaged patient symptoms and provide appropriate action.
- Provided education on medications, immunization and other health related concerns.
- Coordinated between patients, clinic nurses and providers to address concerns and questions.
- Send refill requests and referrals from patients, agencies or pharmacies to primary providers and nurses.
- Gave or sent verbal orders from providers and or nurses for continuation of skilled services using protocols.
0-5 years of experience
Complete the nursing assessment over the phone of the patient’s problem based on the conversation with the patient
- Record information into electronic medical records database (EMR) for provider to review and advise for triage nurse to follow up with patient to complete the call
- Resolve script/order issues/errors for patients
- Responsible for triage calls, procedure follow-up and new pre-procedure information to include anti-coagulant protocols
- Completion of patient and pharmacy medication refill request
- Working as the patient advocate to complete prior authorizations for medications not covered by insurance
0-5 years of experience
Set office appointment schedules by prioritizing patient medical conditions
- Effectively communicated patient request and concerns to physicians
- Served as intermediary between the practice and other professional associations (legal, insurance, pharmacy and other medical facilities)
- Relayed test results to patients and informed them of any follow ups if required
0-5 years of experience
Triage all patient phone calls that come into a busy four physician sports medicine practice.
- Call patients with MRI results and speak with them about the next step in their care.
- Call patients with lab results and discuss with them any vitamin or hormone supplementation
- Call all patient new prescriptions and refills into their pharmacy.
- Answer emergent medical questions that come into the office.
- Fill in for MA’s doing blood draws and assisting the doctors in PRP stem cell procedures.
- Fill in for the x-ray tech doing patient x-ray’s when needed.
- Assist physicians with Gadolinium injections prior to their scheduled MRI’s.
10+ years of experience
Provide services and health advice for patients and managed care members over the phone Patient teaching on sexual healthcare, TB, Over view, O.B. education, medication adherence
- Refill medications, assist with arranging follow-up appointments
- Assist medical providers and civil surgeons’ with physical exams
- Process Client’s documentation by way of EMR’s
- Daily interaction with Public Health departments
- Ongoing interaction with State run facilities regarding communicable diseases
- Occasionally assist on floor to start I.V.’s, procedures, and physical exams
0-5 years of experience
Monitor, record, and report symptoms or changes in patients’ conditions.
- Maintain accurate, detailed reports and records.
- Record patients’ medical information and vital signs.
- Modify patient treatment plans as indicated by patients’ responses and conditions.
- Consult and coordinate with healthcare team members to assess, plan, implement, or evaluate
- Assess each psychiatric patient presented to the ED or by fax, gather information needed to present to MD for possible admission to our program in behavioral health
0-5 years of experience
Assist physicians in all aspects of patient care in a thriving group practice
- Provide immunizations, medication administration and wound care
- Telephone triage and schedule management for physician and nursing appointments
- Assist with exams and in-office procedures such as lesion removal and sigmoidoscopy
- Effective counseling in health maintenance and disease management
- Maintain Coumadin log
- Train and orient new nurses
0-5 years of experience
Provide nursing services and health advice for patients and managed care members over the phone.
- Evaluate, assess and document patients’ questions or concerns.
- Refer patients to appropriate level of care by scheduling appointments to clinics, specialist’s or emergency room.
- Teach patients how to manage their symptoms.
- Discuss results of all medical testing.
- Medication refills.
0-5 years of experience
Triage telephone calls
- Contacted patients with test & lab results.
- Assisted physicians with stress tests.
- Functioned independently with regulating and teaching Coumadin patients.
- Involved with patients congestive heart failure and preventative care.
0-5 years of experience
- Phone and walk-in triage for busy campus office
- Perform patient histories, screenings, office procedures (e.g., dressing changes, ear irrigations, ECG’s, nebulizer treatments and emergent first aid issues)
- Provided patient teaching, home care instructions and follow up care calls
- Administered injections for immunizations, Mantoux tests, allergies, antibiotics and travel
- Made referrals to specialists, arranged lab/x-ray procedures, called in prescriptions
- Performed throat cultures, rapid strep tests, U/A’s, UPT’s
- Participated on interdisciplinary teams, clinic and staff meetings
- Maintained clinical data and medical records in an Electronic Health record
0-5 years of experience
Assessed and advised physician on ED patient consults
- Assessed and advised physician on inpatient consults
- Triage calls from hospital RN at Mercy Main and West Lakes
- Triage calls from patients at home
- Patient education on procedures, medications and illnesses
0-5 years of experience
Receive and return patient calls, relieve patient anxiety
- Ability to make quick decisions when faced with threatening medical conditions and patients in distress (physically, mentally, or emotionally)
- Determine priority with problem appointments and/or call backs
- Submit prescriptions to pharmacy as needed, instruct patients on proper use
- Reinforce physician instructions and provide patient education
- Document all interactions and resolutions in patients chart
- Confer frequently with physicians on patient problems and medication changes
0-5 years of experience
Triage live incoming calls.
- Coordinate patient care with 13 physicians
- Respond to all codes: fainting, hyperemesis, and CPR.
- Triage all walk-in patients.
- Notify Georgia database for all sexually transmitted diseases.
- Complete FMLA and short term disability paperwork.
- Eprescribe prescriptions for physicians.
0-5 years of experience
Phone triage (200+ incoming and outgoing calls per day)
- Patient triage for walk-in patients including EKG
- Family Medical Leave Act (FMLA) paperwork
- Pharmacy prior-authorizations; called in and faxed prescriptions
- Scheduled patient appointments
- Obtained surgical clearance for patients
- Cleared patients to return to work and prepared work letters for patients
- Electronic Medical Records computer experience (including limited experience with Intergy.)
10+ years of experience
- Proper handling of call according to the clinical/non clinical nature and urgency
- Assisting families with medication and family issues during crisis
- Scheduling home health aides and nurses for patient care
- Update family members of patient’s condition and answer questions they may have
- Notify and discuss with MD any changes or recommendations needed for patients comfort
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Last edited by: Gabriela Barcenas, CPRW, Content Writer II -
Gabriela Barcenas
CPRW, Content Writer IIGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
