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Lead Pharmacy Technician Resume Samples
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6-10 years of experience
Oversee processing of 1,600 to 1,800 scripts per week. Educate providers on benefits, use of plan, formulary, premiums, and status of orders. Escalate clinical drug-related cases to pharmacist for review. Acquire prior authorization based on established clinical criteria, policy, and procedures. Keep abreast of California regulations related to drugs and pharmacy operations. Perform compounding and dispensing. Maintain Baker cell and other auto dispensing machines, including calibrations. Properly handle strong-packs (loose pills, Coumadin, Phentermine like containers and chemotherapeutic agents), required by federal, state and local agencies.
- Ensured adequate physical inventory by anticipating upcoming demand and need for seasonal items. Reviewed daily log for fast-moving and high-cost medications.
- Trained and mentored junior technicians on pharmacy processes, proper procedures for insurance billing, and compliance with HIPAA guidelines.
- Prioritized script filling and adjudicated script at time of customer drop-off to ensure customer is aware of cost and amount covered by insurance before script is filled, saving customer time and expediting script-processing.
- Earned performance recognition “points, ” numerous verbal accolades from manager, and letter of praise from customer.
0-5 years of experience
Prioritized work load and staffing resources to meet customer needs
- Maintained pharmacy records in compliance with HIPPA regulations and assisted with insurance and regulatory audits
- Trained and ensured compliance of pharmacy staff including providing bi-annual HIPAA training and PTCE study sessions outside of the normal work day
- Designed inventory management system responsible for placing pharmacy within the top ten performing stores of 7,500 locations in company
- Served as a resource on billing and inventory procedures district wide
- Performed data entry, counted prescriptions, assisted customers, resolved insurance issues, identified potential issues with scripts and contacted physicians
- Increased medication adherence of patients via in person and phone patient care intervention opportunities
0-5 years of experience
Completed daily, weekly and monthly inventory of drugs in the pharmacy to better assist in ordering medication within the store budget.
- Managing all technician staff in daily work flow responsibilities as well as staff training.
- Assisting the Lead Pharmacist in pharmacy operations and duties assigned by CVS corporate, as well as, preparing the pharmacy for audits by insurance companys on a yearly basis.
- Assisted the Pharmacist in filling customers’ prescriptions.
- Consulted and directed customers to any over the counter medication upon request.
6-10 years of experience
Manage day-to-day operations of a pharmacy within a retirement community with approximately 1,100 residents. Coordinate activities of licensed pharmacist and up to four pharmacy technicians; ensure accuracy when filling, processing, counting, and dispensing medications. Oversee processing of up to 400 scripts per week for residents as well as community employees. Direct all aspects of customer billing programs, including Medicare. Improve performance through contributions to multiple projects and process improvements.
- Designed and executed multiple processes for opening and closing procedures and distribution of daily responsibilities. Selected as key contributor for opening second location based on efficient operations.
- Created daily assignments allocating specific tasks to designated roles, resulting in streamlined operations and increased overall efficiency.
- Assigned counter technician responsibility for providing personal assistance at main counter, including register duties, putting away medication, and assisting pharmacist as needed.
- Designated cassette technician to complete all cassettes and related tasks according to schedules.
- Allocated delivery duties and associated billing documentation to delivery technician.
- Initiated and implemented weekly cassette program to assist senior residents in maintaining compliance with medication schedules.
- Analyzed template, identified challenges with model based on patient population, and modified to ensure safety and accuracy.
- Developed a method that fostered resident confidence by enabling residents to identify medication and feel secure in prescription accuracy and safety.
- Drove increase of residents utilizing cassette program from 15 residents to 120+ over three years.
10+ years of experience
Maintained weekly work schedule for technicians to ensure pharmacy coverage
- Ordered inventory based on pharmacy needs
- Managed (10-15) pharmacy technicians on daily operations
- Documented accurate and detailed pharmaceutical records, processed drug recalls & filled prescriptions
- Provided outstanding customer service to customers by answering questions & concerns
0-5 years of experience
Effectively resolved insurance rejections and other billing issue
- Completed new and updated patient profiles, including lists of patient medications
- Displayed patient-oriented and comprehensive clinical pharmacy services and pharmaceutical care
- Closely monitored department performance metrics
- Effectively prioritized tasks and organized workflow to increase efficiency
- Communicated regularly with physicians, nurses, insurance companies and managed care organizations
- Directly supervised up to 6 Pharmacy Technicians while on duty
- Correctly completed data entry on numerous orders
0-5 years of experience
Delegated tasks to the appropriate technicians in order to get the work done as efficiently as possible
- Organized schedules to provide the best coverage in order to distribute workload evenly
- Provided outstanding customer service to increase customer satisfaction
- Organized health screening events and administered cholesterol and diabetes testing
6-10 years of experience
Fulfill all management functions such as vendor management, payroll, and planning and coordinating employees on projects for a large chain drugstore.
- Supervise two or more employees during each shift to maintain flow throughout.
- Interview and hire exceptional new employees for a store reform.
- Recruit and train almost a dozen new employees on all aspects of cashier, photo, and pharmacy positions.
- Managed and oversaw a major store redesign without interruption to store operations and customer service.
- Improved the pharmacy on all metrics of scores, including inventory, customer care, and budget.
10+ years of experience
- Enforced and executed esteem customer care standards
- Solely managed pharmacy’s entire inventory
- Efficiently interpreted, filled and stored prescriptions in an effective manner
- Solved third party (insurance) problems and initiated prior authorization with many insurances
- Spoke efficiently and coherently to many doctor offices for customer satisfaction
10+ years of experience
- Performed complete health screenings including diabetes, cholesterol and hypertension testing.
- Maintained store ordering and inventory, performed billing, assisted with audits and managed scheduling.
- Interacted with appropriate medical personnel and patients by providing excellent customer service.
- Interviewed, trained and supervised fellow technicians by enforcing appropriate medication preparation and delivery procedures.
0-5 years of experience
Responsible for seven technicians on a daily basis to ensure that the workload is distributed and balanced, assure timely accomplishment of the assigned workload, and ensure that each employee has enough work to keep busy.
- Lead technician for the Pyxis Medication Room. Responsible for daily work schedule of the Pyxis technicians and managing the stock levels in 56 Pyxis stations.
- Work with the military Leading Petty Officer to manage workflow within the Inpatient Pharmacy Department. This includes six work areas within the hospital.
- Provide training to new employees in accordance with established procedures and practices.
- Resolve simple, informal complaints of employees and refer others to the supervisor.
- Report to the supervisor on performance, progress and training needs of employees, and on behavior problems, promotions, recognition of outstanding performance, and personnel needs.
0-5 years of experience
- Assisted health care providers and patients by greeting them in person and by phone; answered questions and requests; referred inquiries to the pharmacist
- Maintained pharmacy inventory by checking pharmaceutical stock to determine inventory level; anticipated needed medications and supplies; placed and expedited orders; verified receipt; removed outdated drugs
- Maintained a safe and clean pharmacy by complying with procedures, rules, and regulations
- Protected patients and employees by adhering to infection-control policies and protocols
- Organized medications for pharmacist to dispense by reading medication orders and prescriptions; prepared labels; calculated quantities; assembled intravenous solutions and other pharmaceutical therapies
- Maintained records by recording and filing physicians’ orders and prescriptions
- Generated revenues by calculating, recording, and issuing charges
6-10 years of experience
Swiftly and correctly calculate dosages, dispense medications, prepare prescription labels and fill prescriptions for approval by pharmacist
- Utilize the pharmacy’s data software to access prescription information including patient and prescriber data, drug selection, prescription interpretation and insurance billing
- Research and resolve dosage conflicts, potentially harmful drug interactions, insurance issues and other matters to ensure patient safety/wellness and build customer loyalty
- Provide excellent and friendly customer service at prescription drop-off and pick-up counters
- Manage and coordinate technician schedules, track employee attendance and resolve issues
- Maintain a daily schedule of approximately 600+ drop off and electronic prescriptions
6-10 years of experience
Swiftly and correctly dispense medications, prepare prescription labels and fill prescriptions for approval by pharmacists.
- Use the pharmacy’s proprietary computer program to access prescription information including patient and prescriber data, drug selection, prescription interpretation and insurance billing.
- Research and resolve dosage conflicts, potentially harmful drug interactions, insurance issues and other matters to ensure patient safety/wellness and build customer loyalty.
- Orders medication and other supplies when needed, pulls expired medication off the shelves and sends out for reimbursements.
- Keeps pharmacy in compliance with Texas State Board of Pharmacy laws and contracts with insurance companies.
- Opened new drug wholesale accounts, kept record of the pharmacies’ earnings using Microsoft excel, word, etc. and made deposits at the end of the each day.
- Assisted with preparing documents when opening a new pharmacy as well as getting the new employees set up in our payroll.
- Helped migrate pharmacy to new patient records system and new computer prescription system – trained several coworkers on new prescription system.
0-5 years of experience
Efficiently answered questions for customers
- Accurately communicated with staff expectations and goals
- Quickly and effectively solve customer challenges.
- Trained Pharmacy support staff in medication preparation and all pharmacy operations
- Assisted with weekly deliveries
- Maintain quality control/satisfaction records, constantly seeking new ways to improve customer service.
- Assigned tasks to employees and monitored their workflow
- Maintained the pharmacy’s inventory and all paperwork retention such as confidential patient files, prescription copies and invoices
6-10 years of experience
Able to efficiently and accurately fill prescriptions with proper guidelines of each third party insurance plan
- Experience in retail pharmacy with dense knowledge of medications including: drug use, generic substitutions, contraindications, and side effects
- Type and process various prescriptions required by neonatal, pediatric, adult, and geriatric patients in less than twenty seconds
- Work as a team to ensure the proper level of healthcare is utilized and executed
- Offer/extend additional products and services to customers to meet and exceed company quotas
6-10 years of experience
Receiving & filling verbal and written requests for prescriptions
- Communicated with insurance companies to verify coverage & obtain authorizations when necessary
- Verified prescriptions/renewals with doctor’s offices and hospitals
- Entered data of prescriptions and customer profiles into computer
- Answered phones and coordinated orders of prescriptions from patients
- Provided unparalleled customer service on a daily basis and received Favorite Pharmacy Member years 2011, 2012, 2013 and 2014.
- Managed the crew of pharmacy technicians to complete work in an orderly fashion.
0-5 years of experience
Lowered outside vendor costs from 43% to 20% by reducing/eliminating unnecessary inventory
- Scheduled pharmacy employees
- Trained new technicians and pharmacists on computer system
- Processed and filled prescriptions
- Handled insurance claims
10+ years of experience
Supervising, scheduling, delegation of tasks, and training of all new and existing technicians.
- Keeping pharmacy staff up to date on new policies, laws, and required training
- Quickly and accurately calculate dosages, dispense medications, prepare prescription labels and fill prescriptions for approval by pharmacists.
- Use the pharmacy’s proprietary computer program to access prescription information including patient and prescriber data, drug selection, prescription interpretation and insurance billing.
- Research and resolve dosage conflicts, insurance issues and other matters to ensure patient safety/wellness to build customer loyalty.
- Working alongside licensed pharmacists to provide excellent, fast, and courteous service in a high volume retail setting.
- Use superior organizational skills and attention to detail to maintain pharmacy inventory.
10+ years of experience
Drive positive customer experiences while maintaining day-to-day pharmacy workflow.
- Oversee process for ordering of outside vendor drugs including identifying what needs to be ordered based on availability, identifying alternative drugs, and placing orders for adequate stock.
- Manage daily inventory levels to be consistent with balance-on-hand.
- Plan, organize and review workflow of pharmacy technicians.
- Develop work schedules and rotate duties for non-professional staff.
- Serve as Regional Coach, providing ongoing training and development of pharmacy technicians.
- Identify solutions that drive customer satisfaction and operational efficiencies.
0-5 years of experience
- Pulled and packed patients’ supplies and medication for delivery
- Supervised drivers and scheduled delivery routes
- Maintained stock for both warehouse and the pharmacy
- Performed quality control tests
- Compounded patient medication using aseptic technique for home infusion, including chemotherapy
0-5 years of experience
Assisted the pharmacist with filling prescriptions and maintaining a healthy workflow.
- Processed prescriptions into pharmacy database.
- Assisted in maintaining inventory control and stocking medications in proper location.
- Provided assistance in over the counter products per customer’s request.
- Excelled in providing outstanding customer service that fits customer’s needs.
- Performed general clerical duties, such as answering phones, operating cash register, etc.
6-10 years of experience
Consult with Pharmacist on a daily basis and dispense acute and maintenance prescription drugs to customers
- Deliver onsite problem resolutions, answer customer inquiries, and provide unprecedented levels of Pharmacy support
- Oversee cash flows of $5,000 in transactions and maintain inventory of supplies, and authorized and confidential medications
- Accurately input and verify prescription entries into RX2000 pharmacy systems and identify corrections or changes in order
6-10 years of experience
- Managed $260,000 drug inventory while helping create a new inventory management plan to save the pharmacy money and increase cashflow
- Directly oversaw and made schedules for 9 pharmacy technicians and 2 cashiers
- Responsible for interviewing candidates for hire
- Coordinated and organized daily shipments of medications into the pharmacy including controlled substances and specialty medicines
- Cross-trained in insurance data entry, inventory management, Parata maintenance, and marketing
- Attended Pharmacy Development Services Business Growth Conference and Marketing360 Workshop
- Responsible for growing Facebook, Yelp, and Twitter fanbase to generate more in-store foot traffic
- Created monthly customer newsletter with over 500 monthly readers
0-5 years of experience
Adhere to CVS workflow and ensure quality assurance standards are maintained at all times.
- Process prescriptions, including translation of SIG codes, product selection, counting drugs, and labeling of prescriptions.
- Maintain customers confidentiality following HIPPA laws and regulations.
- Resolve third party rejections and complete any manual claim forms.
- Responsible for managing new hires, demonstrating and assisting with on the job training.
- Maintain in stock by ensuring all inventory management policies and procedures are followed.
6-10 years of experience
- Wrote the pharmacy technician schedule.
- Was in-charge of ordering pharmacy inventory through Cardinal Health.
- Rearranged medication stock shelves for better organization.
- Managed a pharmacy team of 9 technicians and 2 interns.
6-10 years of experience
- Administrated daily operations including inventory management and scheduling
- Collected and utilized confidential patient information to fill 200-500 prescriptions daily
- Contacted insurance companies to resolve complex benefit issues on behalf of patient
- Managed pharmacy inventory and related paperwork to prepare documents for audits
- Selected to travel with company for special acquisition project; was responsible for facilitating in class and one-on-one training for all pharmacy staff of multiple stores
0-5 years of experience
Work closely with pharmacists and use medication input software systems and accurately dispense medication.
- Maintain accurate inventory of medications.
- Provide customer service to customers and health care professionals.
- Train new employees to complete paperwork, enter prescriptions, and insurance billing information into patient profiles.
- Develop team members to meet store goals.
- Assist other [company name] in the regional area as needed.
6-10 years of experience
Assist the pharmacist, under direct supervision, in the practice of pharmacy, in accordance with local, state, federal, and company regulations.
- Process expired and special drug returns.
- Assist the pharmacist with filling and labeling prescriptions
- Communicate with insurance carriers to obtain payment for prescription claims.
- Assist in scheduling and maintaining workflow.
- At point of sale, verify that customer receives correct prescription(s).
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Lead Pharmacy Technician
Last edited by: Gabriela Barcenas, CONTENT STRATEGIST -
Gabriela Barcenas
CONTENT STRATEGISTGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
