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Pharmacy Clerk Resume Samples
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0-5 years of experience
Worked closely with Pharmacist to maintain high level of pharmacy operations including prescription re-fills, physician follow-up and patient phone calls. Supported general operations of store and photo center.
- Answered patient phone calls, verified insurance and assisted with prescription refill process.
- Ensured prescription information and medication was accurately typed and filed within pharmacy software system.
- Supported general operations of the store including customer check-out, freight processing, merchandising, photo file processing and opening and closing store.
0-5 years of experience
Accepted prescriptions and gathered information to prepare prescription labels
- Processed insurances for billing and resolved issues with payment
- Managed inventory of medication and supplies
- Assisted patients with the purchase of over the counter drugs
- Provided technical support for issues with equipment, computer hardware and pharmacy software
- Answered telephones inquiries and handled calls to/from physician’s office dealing with issues
0-5 years of experience
Preserved patient health information and provided high quality care.
- Assisted with record keeping, data entry, and office filing.
- Handled store merchandising duties, placed orders, and strengthened accuracy of orders.
- Answered numerous phone inquiries regarding medications.
- Reviewed cash register and improved store appearance.
0-5 years of experience
Assisting customers with product selection, explained product usage if needed
- Assisted in packaging of medications for delivery.
- Contacted patients for supply and status update under the supervision of the pharmacist.
- Documented prescriptions and maintained accounts of medicines and cash received.
0-5 years of experience
- Received and dispensed prescription orders via telephone and in-person.
- Recorded and updated patient information and insurance information
- Consulted with health professionals concerning safe provision of medications
- Stocked and labeled newly delivered medications.
0-5 years of experience
Responsible for over the counter medical and pharmaceutical sales
- Handled cash sales
- Managed inventory through stocking shelves and maintaining inventory levels
- Created a positive atmosphere and maintained customer relationships
0-5 years of experience
Posted bill amounts and calculated co-payments.
- Prepared and maintained records of receipts and purchases using a variety of computer screen formats.
- Maintained and cleaned equipment, work areas and shelves.
- Performed clerical tasks such as; filing and maintaining prescription records.
- Answered telephone inquiries, referring callers to pharmacist when necessary.
- Operated cash registers to process cash and credit sales.
0-5 years of experience
Effectively managed a database of customers.
- Worked with customers to anticipate and interpret customer needs and business challenges
- Applied expertise to improve effectiveness and provide guidance to employees in own area
- Assisted customers with entire order process from taking order to shipping the order via UPS, FedEx, DHL and USPS
- Maintained the stock in the OTC dept, merchandise and office supplies.
- Answered multi-line telephone system
- Provided administrative services such as typing, filing orders, copying, faxing, and taking messages
0-5 years of experience
Responsible for answering the telephone and using the fax machine in the pharmacy
- Places orders and restocks all merchandise.
- Updated daily, monthly and yearly information on computer
- Solved problems of patients by counseling them
- Maintained accurate and long term patient files
0-5 years of experience
Handled all financial transactions – accounting, cash register and invoicing.
- Received, shipped and handled Inventory for all medications.
- Used RX30 Software Program for all necessary functions in the pharmacy.
- Managed pharmacy email communications.
- Consulted with patients and insurance companies.
0-5 years of experience
Provides fast, courteous and friendly service to patients at pharmacy
- Verify patient’s address and phone number, insurance
- Discussed with physicians regarding to accuracy and clarifications on prescriptions.
- Updated physician’s inventory information and shared general office responsibilities and book keeping
- Solved problems of patients by counseling them
- Excellent organizational and administrative skills
6-10 years of experience
Handled cash transactions and daily receipt balances.
- Delivered medications to the elderly.
- Maintained stock inventory, counted, and labeled medications.
- Provided quality customer service for store patrons and customer calls.
0-5 years of experience
Dispensed prescribed medications, drugs and other pharmaceuticals without incident.
- Reviewed prescriptions issued by physician, and other authorized prescriber.
- Purchased and maintained Inventory of medications and pharmacy supplies, fully stocking fast paced large community hospital.
- Knowledge of pharmaceuticals, side effects, contraindications, and other related policies and procedures.
- Instructed interns and other medical personnel on matters pertaining to pharmacy.
- Proficiency in computer operations, excellent customer service and well developed team player, working with other pharmacy staff, patients, doctors, nurses and other hospital staff.
0-5 years of experience
Knowledge of navigation of Rx30 system, including refill request, check in and pick up.
- Answered phone calls and directed them appropriately acting as store operator
- Request conciliations on new prescriptions and directed discretionary questions to the pharmacist.
- Processed returns and special orders for customers.
- Worked cash register and maintained accurate balance.
- Fitted customers for diabetic stockings, socks, shoes and medical equipment such as: canes, walkers, wheel chairs and braces.
- Showed customers how to properly use medical equipment like blood glucose monitors and blood pressure machines.
- Restocked products on shelves and ordered “outs” to maintain full shelves.
- Assisted customers with carry outs of large items.
- Rotated and checked stock for expiration dates to ensure safety of products.
0-5 years of experience
- Utilized the computer systems to assist in prescription dispense, refills request, and performed data entry/retrieval.
- Assisted in inventory counts, ordering of inventory, and receiving the inventory upon arrival.
- Kept pharmacy work area clean & restocked supplies of medication on the shelves.
- Protected the confidentiality of the patients’ medical profile by safely maintaining the files and records.
- Answered customers’ phone calls, took immediate messages, and transferred phone calls to pharmacists.
- Received payments for prescriptions and entered payment claims for cardholders for insurance purposes.
0-5 years of experience
Answer and receive telephone orders in person.
- Updated daily, monthly and yearly information on computer.
- Solved problems of patients by counseling them.
- Completed pharmacy forms and logs.
- Converse with physicians with regards to accuracy and clarifications on prescriptions.
- Maintain inventory and invoice information.
- Updated physician’s inventory information and shared general office responsibilities and bookkeeping.
0-5 years of experience
- Utilized computerized pharmacy system and documented procedures.
- Completed Pharmacy forms and logs, answered and received telephone orders.
- Filled prescriptions and documented all orders ob patient’s profile.
0-5 years of experience
Take in written prescriptions and process the medication for pharmacists to verify
- Maintain drug inventory and place drug orders
- Process medical insurance claims and accept payments
- Respond to simple patient queries and direct them to pharmacists for clarification on issues concerning drug information and interaction
- Received and store incoming supplies, verify quantities against invoices, check for outdated medications in current inventory
- Provided friendly customer service at prescription drop off and pick up counters.
- Contacted patients and doctors/clinics for verification and refill authorizations
0-5 years of experience
Create patient orders in the IRIS from scanned mail or faxes from prescriber’s office
- Excel in production, adhere to schedule, and quality standards maintain a good attendance record
- Accurately process prescriptions and verifying appropriate information
- Communicate with patients, pharmacists and prescribers to resolve issues
- Process prescriptions (from intake to order completion)
- Resolve customer issues; ensuring accurate information is provided
- Order completion and processing
0-5 years of experience
- Responsible for medications to include ordering, stocking and inventory, outdates recalls.
- In charge of proper storage of prescriptions.
- Acted as a liaison between drivers’ and patients for deliveries.
- Assisted in calling for authorizations from various insurances.
- Shipping medication through UPS, FedEx
- Updated patient information into pharmacy program
0-5 years of experience
Taking orders for refill medications by patients in person as well as on the phone
- Checking prescription orders and preparing them for pick up, delivery, or mailing
- Assisting customers and educating them on multiple over the counter items
- Communication with pharmacy technicians and pharmacist with customer questions or concerns
- Ordering of medications and supplies
- Stocking and rotation of Inventory
- Cash register operation including closing out at the end of the business day
- Scheduling appointments for specialty services
0-5 years of experience
Receive and store incoming supplies, verify quantities against invoices, check for outdated medications in our current inventory, and give a detailed listing of all shortages to supervisors.
- Review operational reports and streamline them for maximum efficiecency.
- Prepared bi-weekly reports of performance based incentives for all employees.
- Prepack bulk medicines, fill prescriptions and medications, type and affix labels.
0-5 years of experience
Provided excellent customer service by answering questions and assisting customers with locating product.
- Cash handling
- Received and processed payments by cash, credit card, check, vouchers or automatic debits
- Issue receipts, refunds, credits or change due to customers
- Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change
0-5 years of experience
Coordinate and support Queues to ensure timely resolution of diverts on participant orders
- Resolve issues with participant prescriptions by reviewing and processing in a prompt manner
- Perform Order Distribution Services related administrative functions as necessary
- Follow through on standard operating procedures, problem solving and troubleshooting within ODS
- Using People Safe, Links and Fast Start to view and determine prescription issues
0-5 years of experience
Worked at the counter to perform supply, demand and cash duties.
- Performed computer entry of prescription information including but not limited to: patient search, prescriber search, drug selection, prescription interpretation and entry, insurance billing and basic problem resolution.
- Accepted customer and prescription information required to process new and refill prescriptions, including refill authorization from doctor offices where permitted by state law.
- Placed medication into prescription containers.
- Assisted with inventory management processes including: order review, inventory returns, and restocking shelves.
- Assisted with maintaining the Pharmacy department by keeping it clean and in order.
0-5 years of experience
- As a Mentor assisted coworkers with system issues and problem solving.
- Created training documents and job aids used within the Company.
- UAT Testing Team: Responsible for testing systems for quality performance.
- Performs Data Entry and several other functions including scanning, order research, database processing and 10-key.
- Responsible for all functions related to electronic creation, verification and fulfillment of customer orders.
10+ years of experience
Trained new hires on the computer system, interpreted new prescriptions, classified medication and stocked shelves
- Greeted patients receiving prescriptions and inputted them into system for filling
- Called insurance companies for approval of prescriptions
- Oversaw the stock exchange program
6-10 years of experience
Handle the responsibility of greeting customers.
- Answer and transfer a high volume of incoming calls and in-person inquiries from customers; treat each person with respect and provide necessary information.
- Responsible for balancing cash register.
- Responsible for collecting and dispatching customer home delivery requests.
- Ensure work environment is clean and organized.
- Maintain a good relationship with co-workers and managing personnel.
- Work to ensure customer satisfaction.
0-5 years of experience
Processed Medicare audits (billing, reimbursement)
- Subject matter expert (Medicare, Private Insurance, IRIS oracle application)
- Inbound/Outbound calls taking orders for diabetic supplies and medications
- Assisted with training and updating employees on our new computer program
- Worked on the escalations team, handled broken accounts, researched the reason the account was broken
- Worked with specialized insurance agents to insure that we had the correct information on file for billing and reimbursement
- Handled the complaint log for the entire diabetic active care department (average of 250 per day)
- Assisted with new hire training (average of 15 employees per class)
0-5 years of experience
Greeted customers as they step in the store and gave assistance initiatively.
- Operated cash register and express checkouts to balance the busy flow in the store.
- Handled receiving deliveries from the stores daily vendors.
- Answered telephone inquiries, referring callers to pharmacist when necessary.
- Maintained and cleaned equipment, work areas, or shelves.
- Accepted prescriptions for filling, gathering and processing necessary information.
- Restock storage areas, replenishing items on shelves.
- Performed clerical tasks, such as filing, compiling and maintaining prescription records, or composing letters.
- Administered flu shots to customers.
0-5 years of experience
Operated a cash register and processed sales with various forms of payments.
- Prepared prescription labels by submitting prescription to insurance company through typing or operating a computer and printer and double checked for accuracy.
- Accepted prescriptions from patient for filling, as well as, gathering and preparing the medication for the pharmacist to check.
- Received, stored and inventoried pharmaceutical supplies or medications as well as checking for out dated medications.
- When inventory was low, ordered and stocked medications daily as well as over the counter items.
- Helpful to customers as far as knowing the over the counter items in detail such as vitamins etc., as well as prescription medication.
6-10 years of experience
- Calculated dosages, dispensed medications, prepared prescription labels, and filled prescriptions for approval by pharmacists.
- Resolved dosage conflicts, potentially harmful drug interactions, and insurance issues.
- Exemplified extensive knowledge of brand and generic medications, in compliance with pharmacy laws.
- Maintained computer records of prescriptions and drug interactions.
- Carried out data entry of prescriptions into the computer, to assess and interpret prescription orders.
- Maintained privacy of patient and related information while adhering to HIPAA Privacy Act Standards.
- Efficiently ordered medication stock replenishment, administering inventory overstock and outdate procedures.
- Oversaw the cash register and ensured delivery of quality customer service.
10+ years of experience
Critical problem solver with an emphasis on making the customer happy and making the employer a household name
- Entering/retrieving patient information from a propriety database
- Being a liaison between the insurance company and the customer for the proper billing of medication
- Responsible with managing cashier drawer during each shift to ensure accurate account balancing
0-5 years of experience
Performs tasks of storing and disposing obsolete files according to the procedures defined by Medical Care Point Compliance Records.
- Receive inventory, stock inventory and check delivery for accuracy compared to invoice.
- Handles tasks of processing customer transactions at register.
- Responsible for filing and maintaining hard copies of prescriptions.
- Assist pharmacists with medications dispensing, reconciling and filling of medications.
- File out prescriptions according to written instructions.
- Answer telephone calls.
- Verify information on prescriptions.
0-5 years of experience
Resolved customer’s insurance questions and problems
- Entered orders into computer system
- Performed cash handling and distribution
- Organized prescriptions
- Recognized for delivering exceptional customer service
0-5 years of experience
Assists customers with transactions by receiving cash, check, and card payments.
- Utilizes technology to enter insurance and patient information daily.
- Ensures correct amount of medicine is given to each patient during their transaction.
- Assists with solving customer disputes.
- Provides excellent customer service to each customer as they enter and leave
0-5 years of experience
Responsible for greeting customers, answering phones, taking customer inquiries and refill requests.
- Process customer transactions at cash register (POS) to include refund requests.
- Assist in filing and maintaining hard copies of prescriptions.
- Receive over-the-counter inventory, stock inventory and check delivery for accuracy compared to invoice
- Responsible for closing out cash drawer at end of day.
- Handled bank deposits.
- Trained new pharmacy clerks.
- Responsible for providing assistance to pharmacy technicians and pharmacist as requested
0-5 years of experience
Provided consulting services to patients in regards to their prescriptions.
- Assisted Pharmacist with faxed prescriptions, inventory, ordering, and restocking.
- Contacted patients for supply and status update.
- Trained new employees.
0-5 years of experience
Prescription handling with 100% accuracy
- Dealing with billing and reimbursement for insurance
- Following the exact instructions from the pharmacist when ordering medications and maintaining inventory
- Creating a positive environment for patients and co-workers
0-5 years of experience
- Customer service and sales in the store and lottery departments
- Responsible for organizing and preparing daily financial records for bookkeeper
- Follows cash handling procedures and cash register policies
- Contributes to store goals for escalating sales and profits
- Works in pharmacy taking patient information and prescription information over the phone
- Works closely with pharmacists and pharmacy techs to ensure proper medication dispersion
6-10 years of experience
- Receive written prescription or refill requests and verify that information is complete and accurate.
- Answer telephones, responding to questions or requests.
- Assist customers by answering simple questions, locating items or referring them to the pharmacist for information.
- Clean, and help maintain equipment and work areas, and sterilize glassware according to prescribed methods.
- Establish and maintain patient profiles, including lists of medications taken by individual patients.
- Receive and store incoming supplies, verify quantities against invoices, and inform supervisors of stock needs and shortag.
0-5 years of experience
- Dispense product for prescriptions & fill orders for prescriptions.
- Complete inventory of pharmacy.
- Experience in dispensing liquids & emulsions.
- Label bottles & vials.
- Licensed as a Pharmacy Technician in Kansas.
- Recognized as Employee of the Month for November 2011 & recently promoted as an active back up Lead.
0-5 years of experience
Responsible for organizing and distributing filled prescriptions for multiple patients
- Set up and organize medical deliveries
- Organize and display weekly inventory
- Assist customers with setting up charge accounts, placing phone delivery orders, and product selection
0-5 years of experience
Greeted customers and helped them locate merchandise
- Accepted prescriptions for filling, gathering and processing necessary information
- Operated cash register to process cash or credit sales
- Answered telephone inquiries, referring callers to pharmacist when necessary
- Received, stored, and inventory pharmaceutical supplies or medications, check for outdated medications, and notify pharmacist when inventory levels were low
- Unpacked, sort, count, and labeled incoming merchandise, including items requiring special handling or refrigeration.
- Restocked storage areas, replenishing items on shelves
- Maintained and cleaned equipment, work areas, or shelves
0-5 years of experience
Sold prescriptions to customers
- Handled cash, checks, debit and credit cards
- Provided customer service to an average 200 customers a day
- Bagged new prescriptions for the pharmacist
- Opened and closed pharmacy registers
- Answered phones and contacted customers via telephone
- Restocked shelves
0-5 years of experience
Maintain pharmacy organization and cleanliness.
- Create and maintain accurate patient files.
- Stock shelves and pack filled prescriptions.
- Interacted professionally with staff members and patients.
- Enter sales in the cash register and provide customer service in a timely manner.
6-10 years of experience
- Ensure that customers receive quick and efficient service
- Answering phones and general clerical duties
- Create patient profiles visiting the pharmacy for the first time and update current customers profiles
- Maintain daily inventory of the existing stock
- Check supplies received and file invoices
- Collect payment from customers for purchases and completed orders
0-5 years of experience
Answering pt calls regarding refills.
- Outbound calls to pts for medication refill reminders
- Assisting with Pharmacist correspondence via email or phone
- Assisting with training some new hires.
- Communicating with supervisors regarding pts that were not ready for refills
0-5 years of experience
- Use the Tasco system to find and retrieve patient prescriptions.
- Provide cashiering and customer service for the pharmaceutical department.
- Aid pharmacist in scanning medication into the Tasco system.
- Return unsold prescriptions to the inventory.
Pharmacy Clerk Duties and Responsibilities
In order to accomplish their main objective of handling pharmacy orders, Pharmacy Clerks perform many tasks. We compiled several job listings and identified these primary Pharmacy Clerk duties and responsibilities.
Perform Clerical Duties The Pharmacy Clerk plays the role of receptionist, answering phones and greeting new customers in person. They are responsible for the customer service of a pharmacy, which includes receiving customer requests and resolving any customer problems and concerns, referring to supervisory staff when necessary.
Receive and Process Orders Prescription orders are received by the Pharmacy Clerk, who must then accurately enter all necessary prescription, insurance and customer information in the appropriate computer systems. They are responsible for preparing accurate documentation of orders and sending them to the Pharmacist to be filled.
Conduct Pharmacy Transactions Once an order is filled, the Pharmacy Clerk is responsible for packaging it and completing the sales transaction. This can include creating, printing and attaching appropriate prescription labels and packaging. The Pharmacy Clerk also acts as a cashier, processing sales and operating the pharmacy’s POS system.
Assist Pharmacy Staff The Pharmacy Clerk may perform any number of additional duties in order to support the operation of the pharmacy and its personnel. This often includes taking inventory, noting stock levels and notifying the pharmacist of any inventory that is low or close to expiring. It can also include performing some pharmacy services under direct supervision of the pharmaceutical staff.
Pharmacy Clerk Skills
Detail-oriented with strong interpersonal skills, Pharmacy Clerks combine their clerical abilities with a dedication to customer service in order to support the everyday operations of their pharmacy. In order to succeed, they must be able to work under deadlines in fast-paced environments and tolerate stress. They must also possess both strong mathematical skills and excellent communication abilities, both verbal and written. Core skills: Based on job listings we looked at, employers want Pharmacy Clerks with these core skills. If you want to work as a Pharmacy Clerk, focus on the following.
- Entering data quickly and accurately
- Proficiency in Microsoft Word and Excel
- Providing customer service, both face to face and on the telephone
- Standing for long periods of time and lifting up to 50 pounds
- Possessing strong mathematical skills
- Operating cash registers and other related machines
Advanced skills: While most employers did not require the following skills, multiple job listings included them as preferred. Add these to your Pharmacy Clerk toolbox and broaden your career options.
- Pharmacy technician license
- Graduate from accredited pharmacy technician program
- Prior pharmacy experience
Pharmacy Clerk Resources
We searched the Web to find the best industry resources that can help you continue exploring a career as a Pharmacy Clerk. From thought leaders to important industry associations, this list is packed with opportunities to learn, connect, and engage. On the Web
Pharmacy Times – Practical information for pharmaceutical professionals
Med Ed 101 – Clinical pharmacy educational resource
The Honest Apothecary – A pharmacist’s blog all about careers in pharmacy Industry Groups
PhRMA – The Pharmaceutical Research and Manufacturers of America
GPhA – Generic Pharmaceutical Association
DIA Global – Global association of healthcare product development professionals Pharmacy Clerk Books
Nursing 2016 Drug Handbook – A comprehensive guide to pharmaceutical drugs
PTCB Exam Study Guide – Study guide for the Pharmacy Technician Certification Board Examination
The Sanford Guide to Antimicrobial Therapy – A pocket guide to antimicrobial treatments
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Last edited by: Gabriela Barcenas, CPRW, Content Writer II -
Gabriela Barcenas
CPRW, Content Writer IIGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
