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Senior Pharmacy Technician Resume Samples
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10+ years of experience
Provided day-to-day leadership for ten team members focused on enhancing team steadfastness and department profitability.
- Maintained replenishment and specialty C-II orders and returns.
- Enhanced and maintained relationships with local colleges and universities to obtain pharmacy technician students with a tributary result of decreased labor costs and enriched educational opportunities.
- Designed and implemented training materials for new team members and interns.
- Consistently exceeded goal expectations and position advancement timeframes.
- Responsible for maintenance and execution of return schedule and recalled medication notices.
0-5 years of experience
Provided exception customer service to patients and all members to clinical staff
- Trained and monitored the work of new technical employees to ensure ability to perform assigned duties; identified individual training needs and reported to supervisor; directly provided training regarding processes and techniques within assigned area
- Filled new and continuing prescriptions using various forms of compliance packaging
- Increased patient compliance by coordinating patients’ Clozapine routine blood work monitoring, and in cooperating involvement with case managers, nursing staff, psychiatrists, and medical director
- Coordinated activities to ensure pharmacy stock maintained; identified and returned overstock, monitored and removed expired and recalled items
- Contacted group homes and assisted living residences via phone or directly to promote Genoa Healthcare’s services
- Ensured efficient and timely delivery of medication to clients of various shelters and facilities
- Provided basic office support, including accounts payable and receivable, answering phones, maintain weekly and monthly reports, and managing day-to-day operations
6-10 years of experience
Developed and implemented pharmacy marketing and sales strategies. Trained and assisted pharmacy support personnel. Coordinated and managed employee scheduling and pharmacy work flow. Maintain and adjusted pharmacy inventory. Customized and compounded medication according to doctor’s orders.
- Elected PSC Sales Team Champion to lead, train and motivate pharmacy staff in 2011.
- Created and executed promotional pharmacy marketing strategies for Prescription Savings Club (PSC) resulting in better than 50% increase in sales.
- As a result of the marketing campaign success the Pharmacy Team ranked 3rd in district for PSC sales in January 2012.
0-5 years of experience
Successfully process, fill, and sell prescriptions while increasing sales volume 2.4%
- Proactively resolve 3rd party billing issues to increase customer satisfaction
- Deepen customer relationships by educating on insurance policies and billing processes
- Excellent organization of filing to keep scripts in order for auditing purposes.
- Ordering to replenish and guarantee customer satisfaction by keeping a broad inventory on hand
- Accelerate new employee training results by leveraging 5 years of hands-on experience
0-5 years of experience
Under limited supervision, coordinated, led and performed specialized clerical and technical pharmacy support work
- Trained, scheduled and coordinated the work of subordinate clerical and technical staff
- Coordinated complex clerical and administrative functions pertaining to inventory management, data maintenance/reporting
- Maintained record keeping, facility maintenance, and other areas
- Assisted professional staff with the preparation and filling of prescriptions for outpatients as well as the preparation of routine intravenous solutions and admixtures
- Monitored and re-supplied floor stock – maintained and updated patient medication files
0-5 years of experience
Oversaw pharmacy in order to ensure each station was efficiently functioning. Responsibilities included conducting prescription audits, pharmacy scheduling, and overseeing of drug orders.
- Ensured a clean and organized pharmacy area
- Strong relationship builder, able to quickly establish rapport with team members and customers
- Documented processes to train new pharmacy technicians
10+ years of experience
Executed all merchandise sales, returns, and financial transactions during required shifts
- Maintained inventory control of prescription drugs and processed customer prescriptions
- Recognized for superior customer service and responsible for training and mentoring of new hires
- Passed Pharmacy Technician Certification Board Exam
- Cultivated and maintained strong relationships with co-workers in the pharmacy and other departments.
6-10 years of experience
Provided customer service in a 24/7 retail pharmacy for a daily volume of 600 prescriptions
- Solid pharmacological knowledge about brand and generic drugs and controlled substances
- Contacted insurance companies about third party rejections and prescription renewals
- Communicated with patients and gathered information on medical and prescription history
- Restocked inventory of weekly supply orders and entered prescription data for billing purposes
- Supported 4 community health promotion initiatives, setting up flu-clinics in faith based organizations and schools within Staten Island
0-5 years of experience
Responsible for calling providers’ offices to relay recommendations made by Pharmacists
- Resolved any billing and claims issues associated with the pharmacy benefit
- Communicated with patients to scheduled appointments and receive home visits by nurse
- Organized documents for Pharmacist’s recommendations in the Pharmacy documentation system
- Protected members rights, and responsible for insuring HIPAA regulations
6-10 years of experience
Led comprehensive training to develop other staff members.
- Managed drug and supply inventories.
- Effectively resolved insurance rejections and other billing issues.
- Troubleshot mechanical issues with Pyxis machines and other equipment.
- Directly supervised two Pharmacy Technicians, interns and support staff while on duty.
- Communicated regularly with physicians, nurses, insurance companies and managed care organizations.
- Effectively prioritized tasks and organized workflow to increase efficiency.
- Properly filled and dispensed an average of 250 prescriptions per day.
0-5 years of experience
- Answered customer inquiries and developed a large personal customer base demonstrating thorough product knowledge and excellent customer service.
- Excellent personal communication skills with internal/external customers.
- Excel in assuring that customer needs are met and satisfactory answers to problems are provided.
- Interpreted and clarified physicians’ orders with attention and detail to ensure accuracy of all medications dispensed.
- Worked on multiple projects simultaneously while consistently met strict deadlines.
6-10 years of experience
Precisely completed appropriate claims paperwork, documentation and system entry.
- Diligently filed and followed up on third party claims.
- Determined prior authorizations for medication and outpatient procedures.
- Led a comprehensive safety training for 10 staff members.
- Resolved employment-related disputes through proactive communication.
- Trained new staff on quality control procedures.
- Managed various general office duties such as answering multiple telephone lines, completing insurance
- Demonstrated ability to lead and motivate outstanding healthcare teams.
- Provided patient education.
6-10 years of experience
- Assisted Pharmacist in the preparation of medication for clients through mixing, compounding, counting pills and labeling bottles confirming to HIPPA regulations.
- Reviewed and processed insurance claims on a prompted and accurate basis.
- Entered patient and insurance data with a peak of 125 entries per day, achieving an accuracy rate of 99%.
- Priced and filled prescriptions including over the counter drugs.
- Provided excellent customer service as evidenced by a high retention rate.
6-10 years of experience
Provide effective communication with physicians, insurance companies, and patients
- Strong analytical skills demonstrated through accurate data entry (for prescriptions & coding) and maintaining confidential records, acc.to state laws (patient information & drug receipts)
- Manage pharmaceutical inventory – track outdates and overstock
- Hands-on experience with patients (assist in monitoring blood pressure, customer service)
- Train new pharmacy technicians: use of Intercom Plus (pharmacy software), teach positive customer service skills, demonstrate drug compounding and formulations, recognize need for patient consultations with pharmacists
- Create weekly schedules for six pharmacy technicians
- Current knowledge of brand/generic drug names and new reformulations on the market
0-5 years of experience
- Initiated new patient files, received and filled prescriptions, and provided information and counseling
- Resolved issues in billing and prescription information by communication with physicians and insurances
- Mentored new employees and facilitated their training to become proficient in pharmacy operation
- Monitored inventory and completed replenishment orders and overstock returns
0-5 years of experience
Responsible for maintaining a proficient, well-organized operation for the Pharmacist and the clients
- Received written prescription and refill requests and verified that information was complete and accurate
- Established and maintained patient profiles, including lists of medications taken by individual patients
- Customer Service advocate, responding to questions or requests via phone or in person
6-10 years of experience
Received and filed written prescription
- Assisted customers by responding to questions and problems
- Received and stocked incoming supplies and maintained pharmacy inventory
- Trained new pharmacy technicians and pharmacy technician students
10+ years of experience
- Led comprehensive training to develop other staff members.
- Managed drug and supply inventories.
- Effectively resolved insurance rejections and other billing issues.
- Troubleshot mechanical issues with Yuyama machines and other equipment.
- Directly trained and supervised other Pharmacy Technicians, interns and supported staff while on duty.
- Communicated regularly with physicians, nurses, insurance companies and managed care organizations.
- Effectively prioritized tasks and organized workflow to increase efficiency.
- Properly filled and dispensed an average of 350+ prescriptions per day.
6-10 years of experience
Interact with HMOs and other insurance providers concerning billing/reimbursement
- Establish and maintain patient profiles, including lists of medications taken by each patients
- Educate customers on product and service offerings
- Opened and closed the store, which included counting cash drawers and making bank deposits.
- Answered customers’ questions and addressed problems and complaints in person and via phone.
- Processed an average of 300 transactions each day in a timely manner.
- Built customer confidence by actively listening to their concerns and giving appropriate feedback.
- Processed shipments and maintained organized stock shelves.
- Unloaded trucks, stocked shelves and carried merchandise out on the floor for customers.
10+ years of experience
Successfully process over 300 prescription requests per day by calculating dosages, preparing labels and filling for pharmacist approval
- Manage inventory by ordering medications and supplies, returning expired medications and excess inventory
- Access proprietary information including patient and insurance billing information
- Complete schedule for Pharmacy Technicians to ensure all shifts are covered appropriately
- Perform additional duties as needed such as maintaining the Yuyama automatic filling machine
6-10 years of experience
- Certified by the Pharmacy Technician Certification Board.
- Supervised other technicians in resolving third-party insurance troubleshooting.
- Customer service at two primary locations and others as needed.
- Oversaw inventory supply and organized stock.
- Worked with hundreds of patients every day to meet their needs.
6-10 years of experience
- Received written prescriptions or refill requests and verified that information was complete and accurate.
- Established and maintained patient profiles, including lists of medications taken by individual patients.
- Maintained proper storage and security conditions for drugs.
- Answered telephones, responding to questions or requests.
- Assisted customers by answering simple questions, locating items or referring them to the pharmacist for medication information.
6-10 years of experience
- Coordinated with HMO’s, medical professionals, and private insurance companies to resolve issues and ensure quality service to pharmacy customers.
- Enter and process prescription orders with a high attention to detail
- Order $1500 to $4000 of medications and equipment daily to maintain inventory levels
- Send back surplus merchandise, often saving the company $500 to $6000 per return
- Audited prescription records and customer database for compliance with applicable laws, rules, and regulations.
6-10 years of experience
Work all insurance rejects for all plans including: Prior Authorizations, Cost Exceeds Maximum, Maximum Day Supply, Maximum Quantity per Fill, Age Exceeds Plan Limits, Filled After Coverage Expired, Refill Too Soon, Missing/Invalid Pharmacy/Doctor and other plan design edits.
- Train new and incoming employees in multiple departments
- Assist Supervisors and Leads in working complicated orders and issues forwarded by technicians to the supervisor queues
- Assist pharmacists in verifying prescriptions and correct all nonclinical issues
- Input incoming prescription data on faxes from doctors for processing while maintaining both speed and accuracy
- Contact and correct information for physicians, patients, insurance, or any other area that has been entered incorrectly
- Served on 2012 site quality committee
6-10 years of experience
Processed prescription and dispensed medication.
- Organized volunteer and community relations events.
- Trained new hires in operations and company policy and maintained employee records and training module logs
- Processed patient’s insurance and contacted insurance companies on behalf of the patient.
- Responsible to inventory management.
6-10 years of experience
Assist Pharmacists with consultations, insurance claims, billing, typing and prescription processing and filling.
- Verifies insurance information for accuracy and completeness; resolving discrepancies when needed.
- Responsible for training new hires.
- Manage Inventory of prescriptions and pharmacy supplies.
- Provides customer service through walk-ins, drive thru, and answering phones. Demonstrate professionalism and courtesy when interfacing with customers and staff.
- Complies with and adheres to all regulatory compliance areas, policies and procedures
- Perform other related duties as assigned
- PTCB Certified -2008
6-10 years of experience
- Assisted pharmacy manager with hiring qualified applicants, training, and scheduling.
- Responsible for oversight and preparation of inventory management, reporting directly to District Manager and Regional Director of [company name].
- Traveled to satellite stores within Philadelphia and Delaware counties to train staff on computer medical database.
- Designated contact person to answer all questions and provide maintenance for new computer software implementation within designated regions.
- Implemented organizational strategies to ensure efficacy of medical documentation, storage and accessibility of sensitive patient information and confidentiality of records.
0-5 years of experience
- Responsibilities included obtaining patient and drug information, and processing prescriptions.
- Assisted Pharmacists with filling prescriptions and educating patients on their medications.
- Reviewed stock status and placed merchandise orders daily.
- Provided customer with courteous friendly, fast, and efficient service.
- Specialized in submitting Third Party Plan Insurance claims according to individual plan
0-5 years of experience
- Entering and filling prescription orders in computer
- Assisted in prepackaging as well as labeling prescription orders
- Communicated with administrative health personals and physicians for accuracy of patient records
- Organized and priced new inventory medications
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[Senior Pharmacy Technician]
Last edited by: Gabriela Barcenas, CPRW, Content Writer II -
Gabriela Barcenas
CPRW, Content Writer IIGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
