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Process Manager Resume Samples
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0-5 years of experience
A subject matter expert on the Collection program processes including end to end execution of intent, maintaining process documentation, and responsibility of day to day operating.
- Resolved issues identified by teammates and myself, by driving process improvements to match execution with intent.
- Supported alignment projects involving IT code changes from the acquisition of the HSBC system by COF, driving policy and process consistency.
- Served as subject matter expert and successfully supported two internal system conversions and two deconversions with external financial institutions.
- Ensured compliance with the Office of the Comptroller of the Currency (OCC) and other governing bodies, which resulted in clean audit results and a passing grade from internal/external auditors.
- Delivered smooth process implementations by modifying procedures and providing training when changes were rolled out into production.
0-5 years of experience
Manage invoice process for seven suppliers, including tracking invoices, problem-solving, and ensuring timely payments. Create purchase orders, lead monthly meetings with suppliers, and capture total monthly spend for metrics reporting. Build positive and effective relationships with suppliers, business lines, and supplier managers.
- Eliminated a four month invoicing backlog within first two weeks in role
- Quickly identified major accounting discrepancies saving over $125K in less than six months
- Meticulously audited an invoice tracking system and analyzed data which identified a $1M shortfall
- Initiated a process improvement that resolved a long-standing problem with a major supplier and significantly increased efficiency and accuracy
0-5 years of experience
Managed team of 34 process engineers, technicians, and union operators working on 20 programs of widely varying sizes and complexity. Developed and executed processes for assembling and testing new highly complex electromechanical products in production and development in a regulated environment. Developed and maintained manufacturing operating procedures to ensure compliance with ISO 9001, AS9100 and Capability Maturity Model Integration-Dev (CMMI) Level 3. Managed over $2 million budget.
- Produced hardware to meet program needs. Monitored yield and drove engineering changes to improve producibility.
- Developed process for generating and controlling Manufacturing Bills of Materials for new Engineering Resource Planning (ERP) system. Process ensured materials could be ordered and kitted to meet program schedules.
- Developed process for releasing manufacturing process documentation into configuration management system improving process control and repeatability.
- Wrote manufacturing sections and estimated costs in response to Government Requests for Proposal. Reviewed written and cost volume work of other manufacturing team members. Awarded contracts for over $200 million in the past eight years.
- Authored 70% of manufacturing operating procedures and trained staff on them, contributing to successful CMMI-Dev Level 3 award.
0-5 years of experience
Hold full concurrent leadership accountability for 30+ Finishing Unit and 30+ Shipping Department staff, including one direct-report manager for Shipping Department. Monitor performance of team members and prepare information for evaluations and promotion recommendations. Schedule daily employee functions, as well as vendor orders to ensure timely availability of needed equipment and materials. Ensure full compliance with all safety and quality regulations through audits and inspections. Facilitate injury, near miss and equipment-damage investigations, including root cause analysis (RCA) and adoption of measures to prevent future issues. Lead maintenance and troubleshooting of industrial systems, identifying performance issues and working with engineers on resolution.
- Spearheaded development, implementation and updating of standard operating procedures (SOP).
- Hand-picked to take over operations of finishing and shipping departments, a position normally held by two managers, due to recognized leadership talents.
- Triggered 20% increase in productivity of finishing units and shipping department by recruiting and guiding multidisciplinary team in identifying and upgrading product lines.
- Successfully planned and coordinated multiple quality safety layered process audits (LPA), leading to resultant upgrades of quality and standard operating procedures (SOP).
0-5 years of experience
Manage end-to-end life cycle of processes with high regulatory impact. Manage relationships with internal customers and coordinate cross-functional teams to ensure flawless execution of project goals and processes.
- Senior leadership recognition for continuously identifying and resolving process gaps and defects
- Maintained high standards in routine tasks while taking additional responsibility for major projects
- Partnered with stakeholders reducing communication errors by 90%
- Effectively facilitated focus groups and brainstormed new ideas, products and processes that improved customer experience, ensured compliance, and dramatically reduced litigation
- Documented a corporate intent policy for executing federally regulated processes that ensured consistency and provided transparency to other lines of business
- Initiated, created and maintained controls (visual management) that provided leadership with instant insights into process health
0-5 years of experience
Lead team of associates which includes coaching, monthly one on one development sessions, performance appraisals & administering corrective action.
- Prioritize workflow to assure multiple queues with varying complexity were completed within established timeframes.
- Communicate with various departments via email and conference calls to resolve issues and to provide assistance to outside departments.
- Trained team on new or updated processes and held team meetings to discuss updates and answer questions.
- Created and updated reports for quality error trends and made recommendations for improvement.
- Assist other manager’s in obtaining system access for team members, scheduling training, & coordinating training audits.
0-5 years of experience
Member of Control Center team responsible for shepherding marketing campaigns through the Control Center’s Integrated Set-Up (ISU) process framework.
- Utilized processes and tools for the delivery of marketing campaigns from design through execution.
- Worked with business groups including senior management on status and prioritization of campaigns.
- Conducted post-execution review of campaign documentation to ensure compliance with standard document retention and internal business requirements.
- Coordinated and trained impacted business and functional groups to ensure correct implementation of CCM Control Center processes.
- Ensured continuous improvement in processes through regular review and revision of department processes.
0-5 years of experience
Analyzed and produced reporting on web accessibility data used by team to target areas for improvement
- Managed and implemented process improvements resulting in saved revenue, increased efficiency
- Managed projects
- Maintained the corporate Web Accessibility Standard including annual review and updates of requirements.
- Managed enterprise wide web accessibility training including developing internal CBT and working with accessibility vendor to provide targeted learning modules for IT associates who build and maintain Capital One websites.
- Managed the web accessibility exception process
0-5 years of experience
Managed Corporate level programs and processes to support continuous operational improvements across [company name].
- Established Engineering Functional Policy inclusive of templates, tools, processes, practices, and training
- Created Requirements Management, Configuration Management, Test Management, Release and Review procedures
- Analyzed systems and processes to identify improvement opportunities, developed required solutions and led implementations to achieve sustainable results
- Developed Lesson Learned repository web page to centralize all policies and procedures
- Led transition to ISO 9K:2K and Internal ISO assessor/auditor
- Ensured regulatory and compliance objectives
0-5 years of experience
Worked in conjunction with high level project managers and Six Sigma Black belts to improve processes and technology in the claims department
- Initiated process to reduce overall interest payment errors
- Created and implemented control guidelines to sustain lowered rate of interest errors
- Provided data analysis for claims manager to better monitor quality improvement for claims staff
- Created, implemented and led daily dialog meeting for claims department
- Acted as a mentor for claims supervisors, training them on different aspects of the business operation on an as needed basis
Process Manager Duties and Responsibilities
So they can meet their core responsibilities of business process analysis and improvement, Process Managers complete various tasks. After analyzing several job listing, we have identified the following main duties and responsibilities that are associated with being a Process Manager.
Evaluate Existing Business Processes To complete this main duty, Process Managers break down various business processes with flowcharts, manuals and other documentation outlining current practices. They get the big picture by assembling this data and studying ways to make improvements to one or many steps to increase productivity, reduce costs, improve time management or make needed changes to other aspects of the process.
Create Documentation Outlining Process Improvements Writing documents that explain changes and how to implement them are other main duties of Process Managers. Once all data has been collected, Process Managers write step-by-step instructions on how to change processes in a way that all those involved in the process can understand.
Manage Improvement Teams and Implementation Processes Process Managers oversee the process improvement implementation process by working with managers, team members and other employees to ensure that the plan is clear and can be applied quickly and efficiently. Process Managers might often be involved in training staff in these changes.
Conduct Ongoing Analyses Once changes have been implemented, Process Managers continue to monitor and assess various processes to ensure that they are producing the desired outcomes. They will make changes to steps in each process as needed to adjust improvements to reflect better results in production, cost reduction and other targeted outcomes.
Update Department Procedures and Policies Changes made to many business processes often involve the re-writing of departmental procedures and policies and Process Managers typically assist in this area. Process Managers ensure that all employees are familiar with relevant procedural changes and oversee the training of staff and creation of documents addressing new procedures and policies.
Process Manager Skills
Analytical, communication and organizational skills are among those that are most important to Process Managers. It is essential that these managers possess strong written and oral communication abilities, as they are responsible for creating documents, interacting with managerial staff and training employees as needed. Process Managers should be detail-oriented problem-solvers who are able to employ leadership, critical thinking and time management skills and can work effectively both independently and in teams. They should be familiar with all phases of project management, able to work with people of diverse backgrounds, understand quality control concepts and develop creative and innovative ways to improve business processes. Beyond these abilities and characteristics, employers seek Process Managers with the following skills:
- Knowledge of diverse business processes in a wide range of industries.
- Develop and design documents including training manuals, process outlines, flowcharts and implementation procedures.
- Monitor internal controls and make recommendations as needed.
- Coordinate teams and train staff.
- Reduce process errors, improve process results and save costs.
Process Manager Education and Training
Many employers request that candidates for a Process Manager position hold at least a bachelor’s degree. This degree can be earned in areas of business management or administration, finance or accounting. Coursework in economics, management theory, statistics and computer science are helpful. It can be beneficial for Process Managers to hold Project Management Professional (PMP) certification.
Process Manager Salary
As reported by the BLS, Process Managers earn a median annual salary of $81,330, with those in the 10th percentile earning $46,560 and top earners making just over $149,000 per year. Process Managers working in Wyoming realize the highest wages of any state in the U.S. at $11,180, followed by New York at $107,620 and Massachusetts ($105,950).
Process Manager Resources
To help you further understand what Process Managers do and whether this career is right for you, we have assembled various resources focusing on the daily tasks, professional development and other aspects of this occupation. Below you will find links to books, blogs, professional organizations and more.
Association of Business Process Management Professionals (ABPMP) – An international organization offering its members certification, webinars, articles and training to enhance their professional knowledge and opportunities.
BPM Institute – An online exchange for Process Managers, this resource provides webcasts, articles, online and live training, conferences and other opportunities for professionals to expand their skills and keep updated on technological tools and practices in this field.
BPM Leader – A blog offering various in-depth looks at business process management practices and processes to keep current Process Managers in the know about best management methods and procedures for this occupation.
The Ultimate Guide to Business Process Management: Everything you need to know and how to apply it to your organization by Theodore Panagacos – Written by a consultant and expert in change management, this book outlines process tracking, performance measurement and other strategies that all Process Managers should be familiar with.
Process Mapping, Process Improvement and Process Management by Dan Madison – From redesign methods to cross-departmental practices, this book, written by an organizational consultant and containing chapters presented by guest writers, covers the tools, responsibilities and practices associated with process management.
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Last edited by: Gabriela Barcenas, CPRW, Content Writer II -
Gabriela Barcenas
CPRW, Content Writer IIGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
