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Production Support Analyst Resume Samples
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0-5 years of experience
Provided technical support to programmers. Handled production, scheduling, and processing, as well as job abends and corrections, problem reporting, change control, and automation. Ensured SLAs were met and serve as point of escalation.
- Identified manual processing deficiencies, and instituted automation techniques which reduced manual labor and increased work flow efficiency.
- Conferred with internal staff to assure smooth functioning and minimal downtime of newly implemented systems and/or procedures. No negative impact to customers.
- Reduced processing time by analyzing job schedules and implementing appropriate modifications.
- Project lead on External Client Migrations into AIG Data Center.
- Member of team responsible for making production control year 2000 compliant.
0-5 years of experience
Prepared mid-year and yearly employee performance review, including goal setting to encourage and advance staff professional development
- Mentored employees and individuals involved in community programs to foster business acumen in urban young adults (Year Up / Boston High Schools summer help program)
- Supported weekend systems upgrades: provided technical support and knowledge of system availability times; in need of back outs, would set up conference calls to engage technical resources to coordinate action plan
- Performed disaster recovery tests to ensure system availability and functionality
- Identified support groups to implement change in firecall ID process resulting in 40+ hours of staff time reduction and shorter turnaround time for end users
- Supported team effort in addressing UNIX and Windows server issues
- Assisted in streamlining processes to reduce and make daily workload more efficient
- Attended daily status meeting to follow-up and resolve outstanding group issues
0-5 years of experience
Responsible for the 24/7 application support and administration of the billing cycle job processes.
- Performed reject processing and tracking for all incorrect billing accounts.
- Provided production support for BSCS billing system through command line batch jobs using Unix commands.
- Resolved billing issues presented through a Remedy error tracking system.
- Assisted in the creation stage of the Centivia monitoring tool, which helped to automate job processes and improve resource allocations
- Provided on-call support for Amdocs (Telegence Billing System).
- Reduced bill cycle turn around time by one day for the billing department.
- Created and maintained statistical scorecards related to billing cycle run times.
0-5 years of experience
Position Description: Implemented batch jobs and schedules in a multiple mainframe and midrange processing environment. Position was characterized by analytical decision making, diagnosis, and resolution by monitoring more than 200k batch jobs per month via ca-7
- Responded to client needs by evaluating requests via telephone at a rate of 50-75 calls per shift.
- Responsible for the implementation of batch schedules. Perform job abend diagnosis and resolution.
- Researched and recommended scheduling enhancements that improved system performance
- Consulted and provided direct support with clients using a wide variety of applications
- Resolved a history of problematic data storage issues leading to increased productivity
- Development and maintenance of all technical documentation
0-5 years of experience
Creating, scheduling, and processing of credit card transaction data files transmitted between UNIX servers and mainframe using FTP, NDM, RJE, UUCP and korn shell scripts, Informix-4GL programs.
- Performed patch management, set up cron jobs, user account maintenance, disk quota controls.
- Installed and configured Legato Networker 5.1, Veritas Netbackup 3.0.
- Set backup policies for database & filesystem and Managed backups, restores, data archives.
- Wrote korn shell scripts for automating tasks such as for invoking applications (NDM, ftp) for file transmissions, monitoring system activity for resource contentions, system sanity checks, etc.
- Developed menu driven Informix SQL scripts for reducing manual actions and human errors for System Operators and end users in Collections, Records Management departments.
0-5 years of experience
Held responsibility for managing and maintaining UNIX CRON jobs for entire organization through APPWORX. Edited UNIX, POSIX, and Windows scripts to ensure compatibility for jobs run between test, development, production environments, and different operating systems. Performed Linux Shell Scripting and Python Scripting for Appworx Cron job management. Defined solutions and minimized critical impacts to the production environment.
- Drove Best Practices, tools and procedures to enhance operations and increase efficiency.
- In charge of collecting data. Processed given data to the desired format and generated production, quality, and analytical reports.
- Optimized tasks handled by Appworx and saved space by breaking down chain scripts and compiling data control scripts.
- Recognized as a creative problem solver and go-to for solving technology issues and enhancing operational performance.
- Boosted efficiency by scheduling jobs for automated tasking and notification of failures and alerts. Served on-call for 24 hour operation and increased effectiveness through resolving issues.
0-5 years of experience
Monitored nationwide systems & telecom network availability and alerted responsible teams of any impending failures.
- Organized different support teams and managed P1 calls for rapid problem resolution.
- Resource management for 20 associates for 24x7x365 coverage.
- Updated management on weekly and monthly availability reports.
0-5 years of experience
Worked as the first escalation point from the tier 1 helpdesk team to help facilitate the resolution or act as the intermediary to the tier 3 teams. With elevated system/network access I was capable of resolving application errors with production systems without having to involve a tier 3 resource. Acted as a technical project resource for the project manager team.
- Maintained and monitored production system alerts and provided triage support for priority one and two system outage.
- Communicated state of service availability and continuity to business units.
- Wrote complex SQL statements providing back-end solutions to production issues, monitoring, and reporting.
- Directly responsible for ensuring production order processing between multiple systems occur without issue, resolved any issues that did come up.
0-5 years of experience
Performed the day to day system checks and configuration on all 23 AS/400 servers including active subsystems, job queues and prioritize allocation of resources.
- Monitored and executed scheduled/requested jobs in AS/400 Robots, Control-M, SAP/R3, AIX Server and Autosys on both Mainframe and Midrange on a timely driven environment.
- Analyzed and determined priority to escalate failed jobs in a shortest possible time resolution to deliver a regular production cycle without delay.
- Assured the consistency of data transmissions to and/from Mainframe, Midrange, SAP, AIX server to and from the outside clients were successfully completed on time.
- Being available in helping out to configure system connectivity in RUMBA, user login for windows 2000, 2003, XP servers and e-mail connectivity.
6-10 years of experience
Ensured MVS mainframe production and test batch completes in a timely manner, and applications and CICS regions are available for users.
- Resolved / escalated mainframe batch abends, and uploaded new code via LibCCF, when needed.
- Verified CONNECT:Direct (NDM) transmissions.
- Monitored all system activity via TSO, CA-7, Omegamon, NetView, AF/OPER. Performed IPLs, NCP loads, SVC dumps.
- Monitored / escalated client server alerts in Tivoli (UNIX, Intel, NetBackup, Exchange environments, ) and batch processing abends in Maestro.
- Served as backup in Network Operations (supported CSUs/DSUs, modems, routers, switches, etc.)
- Created / updated Infoman and Virtual Tech problem tickets. Created / updated documentation.
0-5 years of experience
Maintained Tier 2 support for DARRTS.
- Worked closely with test, development and requirements team members to analyze, investigate and resolve Help Desk tickets submitted by FDA end users
- Provided responses to user inquiries related to system requirement specifications.
- Created Data Admin PCRs to correct bad data in the production environment.
- Triaged and managed Help Desk tickets and ensured follow through to closure while meeting Service Level Agreements (SLAs).
- Coordinated responses to user requests for assistance with business representatives.
0-5 years of experience
Provided 2nd tier support for social networking solutions provider for government & corporations in an AGILE environment
- Proactively monitored the availability and response time of high-traffic public sites for performance peaks & outages
- Designed & implemented performance & availability monitors for newly implemented hardware & software assets
- Utilized RAD methodologies in the resolution of code-related issues in N-tier production environments involving C#, ASP.NET, jQuery, SQL Server
- Prepared and delivered website performance review presentations for internal audience consisting high-level company executives
- Generated web traffic reporting to track various end-user statistics for client consumption
- Developed automation script in Perl to quickly parse & analyze web monitoring output that reduced time of delivery of analytics by 50%
- Performed help desk duties entailing employee desktop support, setup & maintenance of VOIP physical/virtual phones, and various other tasks
- Performed functionality validations for applications in customer facing environments
10+ years of experience
Applied for and was accepted in the Basic Programmer Trainee program offered at [company name]. After completion of the class, successfully hired by the Application Production Support Unit (APSU).
- Supported batch workload processing from start to end.
- Investigated abends and provided informational support to system application contacts.
- Demonstrated strong knowledge in CA7/11, TSO, AISPF, RSD softcopy, ABENDAID.
- Followed daily workload process, monitored timely starts of downstream feeds, and investigated and expedited any delays.
0-5 years of experience
Developed integration plan for implementations.
- Developed and executed detailed unit, function and system test plans.
- Provided 24/7 support of Duke’s Billing system.
- Worked with offshore team to correct defects found in Production.
- Participated in testing/implementation of new code releases at external client sites.
- Created technical system design documentation.
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Production Support Analyst
Last edited by: Gabriela Barcenas, CPRW, Content Writer II -
Gabriela Barcenas
CPRW, Content Writer IIGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
