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Leasing Agent Resume Samples
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0-5 years of experience
Generated lists of properties that were compatible with buyers’ needs and financial resources.
- Maintained high referral rates and exceptional feedback from previous clients.
- Educated clients on the current real estate market and answered any questions they had.
- Wrote contract documents, purchase agreements and closing statements.
- Created and maintained a large client base by meeting needs and providing exceptional customer service.
0-5 years of experience
Awarded as the top producing agent of Winter 2013 and Spring 2014.
- Successfully leased 260 apartments, a yearly revenue of $14.2M.
- Managed the client relationship from initial inquiry through negotiation, closing, and signing of leases.
- Conducted all functions necessary to close the sale, including generating new leads and conducting tours.
- Organize and review all lease signing contracts, documents and materials to ensure a seamless process for the applicants.
- Marketed the brand to increase online and in-person traffic by maintaining a visible on key aggregated and partner sites.
- Proficient in Lease Rent Optimization software and MRI Residential Management software.
0-5 years of experience
Performed outreach marketing program to drive traffic to the community for higher occupancy percentage
- Utilized Ops Technology Reporting System to track community and capital budgets for property.
- Assisted prospective residents in identifying living and apartment needs.
- Gathered detailed prospect information for application approval.
- Inspected apartments to insure they were move-in ready.
- Prepared new move-in and renewal leases and addendums.
0-5 years of experience
Marketing and leasing manager for a territory of residential single family homes owned by investors in the Dallas/ Ft. Worth area.
- Managed and marketed properties that became available for lease in an effort to secure qualified tenants.
- Prepared broker price opinions for new owners and additional properties that existing owners added to their portfolios in an effort to properly price the property for marketing and leasing purposes.
- Advertised client properties on websites, through social media and in real estate guides.
- Coordinated appointments to show marketed properties and met with owners to make renovation suggestions prior to marketing their properties for lease.
- Communicated with clients to understand their property needs and preferences.
0-5 years of experience
Completed lease packages for each rental and maintained an occupancy rate of over 85 percent.
- Conducted apartment tours, answered questions and highlighted selling features and benefits of the property.
- Processed and verified applications in a timely manner which increased the likelihood of successful rentals.
- Collected application fees and deposits and kept accurate records of all financial transactions.
0-5 years of experience
Conferred with customers by telephone or in person to provide information about leasing and pre-leasing apartment units
- Inputed information on Yardi System accurately; typed leases and completed paperwork
- Scheduled and coordinated general maintenance and emergency repairs for residential properties
- Contracted with tenants by negotiating leases; collected rents and security deposits
- Maintained property by investigating and resolving tenant complaints; inspected vacant and occupied units; contracted with landscapers
- Acted as liaisons between on-site manager, tenants and owners
- Met with prospective tenants to show properties, explained terms of occupancy, and provided information about local areas
- Marketed vacant space to prospective tenants through advertising, open house events; explained advantages of location and services
- Prepared monthly and weekly reports by collecting, analyzing and summarizing data and trends
0-5 years of experience
Supervised all maintenance concerns and repairs
- Oversaw all leasing duties. Duties included assisting in showing available apartments, briefing tenants on rights and regulations, and contracting yearly leases
- Drafted and wrote sales contracts
- Enforced compliance of rules and procedures through eviction process if necessary
- Used Rent Roll software
- Applied fair housing regulations
0-5 years of experience
Helped oversee the daily operations of a 900+ unit apartment community
- Completed credit and criminal background checks using credit retriever and evaluated applicants
- Responsible for leasing apartments to prospective tenants and maintaining current resident files.
- Presented apartments to future residents, explained literature and prepared move-in contracts
- Sent out monthly notices & renewal letters
- Negotiated resident contract renewals and prepared all paperwork
- Assisted with marketing monthly specials
- Helped to develop a social network presence to reach a larger group of potential residents
0-5 years of experience
Evaluated credit reports and conducted additional research to filter potential tenants.
- Handled all customer/prospect inquiries to drive customer retention and prospect reach.
- Managed leads database and followed-up accordingly to drive future business.
- Conducted and coordinated showings to occupy vacant units immediately.
- Executed leasing contracts to win business and marketed brand at personal networking groups.
- Acquired an adequate base of knowledge around Fair Housing and Property Laws.
- Maintained daily office work and executed work orders to ensure proper business flow.
- Delivered unit pricing to prospects and sold value of brand to ensure expectations we set right.
0-5 years of experience
Maintained in-depth knowledge of competition through consistent evaluation of market conditions and trends.
- Conducted apartment tours for potential tenants and answered any questions
- Lived on-site to be on call for lock-outs, work during inclement weather, and acted as direct contact for Jacksonville Police Department
- Fully abstracted all leases and entered all pertinent information into Appfolio management system
0-5 years of experience
Greeted, pre-qualified and followed-up with prospective tenants.
- Conducted apartment tours, answered questions and highlighted selling features and benefits of the property.
- Processed and verified applications in a timely manner, which increased the likelihood of successful rentals.
- Collected application fees and deposits and kept accurate records of all financial transactions.
- Coordinated move-ins and move-outs.
- Wrote work order requests and followed-up with residents.
- Completed lease packages for each rental and maintained a continuous occupancy rate of over 95 percent.
- Assisted in developing marketing plans, internet ads, print ads and marketing copy.
0-5 years of experience
Completed accurate lease packages for each rental and secure deposit in accordance with the company procedures and Fair Housing requirements.
- Processed appropriate approval letters in a timely manner and in accordance with company policy.
- Processed and verified applications in a timely manner which increased the likelihood of successful rentals
- Greeted, pre-qualified and followed-up with prospective tenants.
- Conducted apartment tours, answered questions and highlighted selling features and benefits of the property
- Updated accurate availability report, complete maintenance Service Request and inform the maintenance team timely and satisfactory.
- Resolved resident complaints and answered questions for residents about community, repairs, rent, rules, etc and maintained accurate records of action taken all responses
- Ensure all maintenance repairs are handled pleasingly by contacting residents with completed Service Requests on a weekly basis.
- Coordinated move-ins and move-outs and assisted with office organization and maintained organized resident files.
0-5 years of experience
Responsible for leasing to new prospects and helping to maintain resident retention, on site and within the portfolio.
- Successfully prepare market survey for market trends and conditions in area.
- Increased revenue for property by closing and maximizing every piece of traffic.
- Consistently achieve and exceed quota.
- Lease to company’s largest clients.
- 2011 recipient for the best in category, “Leasing Agent of the year”(Camme Award)
0-5 years of experience
A leasing agency
- Provided exceptional face to face and over the phone customer service to clients
- Ensured that all lease agreements and related documents were compliant with state and federal laws
- Collected lease payments and ensured proper accounting of all financial transactions
- Prepared reports monthly, quarterly and annually and ensured reports were audit ready at all times
0-5 years of experience
Toured prospective residents through units for lease.
- Answered phone calls and provided rental information, such as rent prices, availability dates, etc.
- Performed pre-inspections, inspected market-ready vacant apartments, assisted in the coordination of the paint schedule and carpet cleaning.
- Processed rental/employment verifications.
- Collected applications, notices to vacate, deposits, rent and any other outstanding fees.
0-5 years of experience
Greeted, pre-qualified and followed-up with prospective tenants
- Conducted apartment tours, answered questions and highlighted selling features and benefits of the property
- Processed and verified applications in a timely manner which increased the likelihood of successful rentals
- Collected application fees and deposits and kept accurate records of all financial transactions
0-5 years of experience
Developed an in-depth understanding of property management as a whole
- Cross-trained into the Assistant Property Manager position
- Implemented new marketing tools, maintained in-depth knowledge of competition through consistent (weekly and monthly) evaluation
- Increased leasing velocity and maintained occupancy with resident retention events
- Handled all new and renewal leases, audited files on a monthly basis, and kept all computer documentation up to date.
- Followed up on all maintenance requests to ensure the satisfaction of residents and to promote resident retention
0-5 years of experience
Computes, classifies, and records numerical data to keep financial records complete and accurate for current and new leasing applicants based on marketing standards.
- Managed to maintain an occupancy of 95% or more.
- Maintained a leasing ration of 45% or more.
- Prepare necessary legal documents for lease signing and evictions.
- Maintain all account records and transactions including NSFs, rent allowances/increase, utility bills, collections, and debits and credits
- Prepare Ad Hoc reports for weekly, monthly, and quarterly financial and legal transactions.
- Verify accuracy of all legal residential documents for submission and approval.
- Responsible for ensuring that payments received from outside vendors are posted and applied to correct accounts and filed away accordingly.
0-5 years of experience
- Increase sales 25% by expanding service in two months
- Exceeded personal sales quota by at least 15% every year throughout tenure
- Authored “Move In/Move Out†Packet to assist residents. Adopted as part of the National Brand Marketing Platform.
- Responsible for creating and delivering community letters and lease violations
- Develops and maintains monthly reports including but not limited to Renewals, Rents, Leasing Traffic and residents retention programs
6-10 years of experience
Top Producing Leasing Agent (nationwide).
- Responsible for the sales and marketing for a 60 story high rise apartment building in downtown Chicago.
- Responsible for the training and development of leasing consultants, performing market surveys and generating weekly/monthly reports utilizing Yardi software.
- Continuously exceeded sales goals; closing business via phone, email and property tours.
- Assisted property manager with resident events, meetings and retention planning.
- Recognized by the president of the company (based on production and performance) and chosen as the only leasing agent sent to Cleveland to restore the sales and marketing of a sister property in distress.
0-5 years of experience
Prepared leasing documents and related paperwork for management
- Facilitated move in /move out process for current residents
- Managed bookkeeping and clerical work
- Provided apartment homes and community ground tours
- Executed on site marketing and advertising directives
0-5 years of experience
Working with a well-established staffing agency.
- Assigned to Leasing Agent position with Carden Place Apartments in Mebane, NC.
- Assisted Manger with daily routine.
- Answered phones and returned calls.
- Showed available units to prospective tenants.
- Managed maintenance request from tenants and arranged maintenance or other vendors as requested.
- Update & maintain listing for Craigslist and other advertising
- Worked with One Site for Tenant information and Rent amounts
0-5 years of experience
Assisted with the management of the apartment complex, consisting of approximately 125 apartments
- Basic secretarial skills (phones, managed supervisors calendar, payroll management)
- Microsoft Office experience (Word, Excel, PowerPoint, etc.)
- Scheduled appointments and maintenance including routine and emergency
- Processed background checks (local only)
0-5 years of experience
Showed properties to potential buyers and other brokers at open houses and by appointment
- Met all monthly and quarterly sales goals
- Established long-term customer relationships through prompt and courteous service
- Coordinated meeting and travel calendars, including business and social events
0-5 years of experience
Leasing apartments to prospective clients.
- Received Leasing Agent of the Month first month working here
- Moved property from 85.75% leased to 95.00% leased in two months
- Maintained above 93% lease for 4 months
0-5 years of experience
Screen and interview potential prospects for leasing purposes(bilingual in English/Spanish)
- Aided in any problem related to the building
- Served as mediator between administration and tenant
- Renovated unoccupied units to put back to market
0-5 years of experience
Assisted management with high priority projects, receptionist duties, file organization, research and business development.
- Processed forms, reports, and documents timely and efficiently.
- Created letters, memos, emails, and ads using Microsoft software.
- Provided successful customer service to residents and guests.
- Handled service repair requests and concerns from residents with efficiency and diplomacy.
0-5 years of experience
Supported Managers and office staff in their daily jobs.
- Welcomed and greeted current and potential residents.
- Answered phones, scheduled appointments for apartment showings.
- Followed-up with residents to assure issues are resolved and work was completed to satisfaction.
6-10 years of experience
- Guest/resident services for 311 apartment community, setting appointments, registering of new residents.
- Marketing upscale resort style property & amenities to prospective residents while professionally representing the TGM community to all current residents
- Maintained outside sales contacts and business relationships to support sales, weekly marketing surveys of competitors
- Qualified prospective residents by verifying applications, income, credit & criminal background checks and completing the leasing contract process through to the move-in process
- Managed resident retention via phone calls, letters, surveys, provided quality resident services organizing and hosting resident events
- Ensured model and all new move-in homes were consistently maintained in outstanding condition
- Compliant with Fair Housing guidelines including continuous Grace Hill education and training courses
- 100% daily lead management of all prospects utilizing lead tracking software, 82% closing ratio
0-5 years of experience
Greet all current and potential tenants assisting with a variety of inquiries including providing updated informational materials while maintaining a positive rapport.
- Prepare, scan and execute Lease/Rental Agreements in accordance to company policy.
- Answer, screen and direct all phone calls.
- Coordinate appointments and show rental property.
- Maintains a clean and comfortable waiting area for all customers.
- Organize, file and maintain accurate records.
- Assists in payroll, accounts payable, accounts receivable and collections.
0-5 years of experience
Receive incoming applicants and process
- Screen applicants to review eligibility and approve/reject according to site’s tenant
- Schedule and complete new move-ins for approved applicants
- Complete interim and annual recertifications
- Completed and obtained CPO designation
0-5 years of experience
Answered telephones and providing exceptional service
- Demonstrated complete knowledge of the features and benefits of the community as well as trends and features of the local market to better position the Company’s offerings versus competitors
- Input all traffic into system accurately and follow up with all potentials to answer questions and continue to sell the property’s value
- Prepared, stocked, and distributed all leasing materials including move-in packages for new residents, renewals and marketing materials in the leasing office for potential residents on a first visit
- Communicated effectively both verbally and in writing with superiors, colleagues, and individuals inside and outside the Company.
- Expediently leased units based on availability and occupancy
0-5 years of experience
Receive guests to property
- Conduct all final inspections for move in’s and out’s
- Processed and ensured confidentiality of all sate in resident files (i.e., income, credit reports, assets, etc.)
- Determined eligibility of prospective residents following government regulations and company procedures
- Closed the sale of prospective resident and obtain holding deposit and application for waiting list and/or apartment
- Maintained daily contact with staff and attend meetings as appropriate
0-5 years of experience
Oversee Occupancy by maintaining portfolio rent roll reading with MTD and YTD leases, manage tenant/ landlord/ service vendors relationships, and meet building, city, state, and tenant
- Monitor and manage tenant/landlord relations while meeting local and state building ordinances and guidelines resulting in efficient processes, satisfied clients, and resourceful practices.
- Maintain, track and trend portfolio’s productivity using various reports in Yardi and detailed spreadsheets to avoid foreseeable defaults on account activity.
- Audit and communicate account activities with a recommended resolution for continuous genuine client/ customer rapport.
6-10 years of experience
- Promoted within the first 2 years.
- Generated leases and appropriate riders via Docu Sign.
- Compiled listings and showed available apartments for rent.
- Reviewed, processed applications, credit reporting of clients.
- Direct contact with the building’s Property Manager and Super.
- Maintained a property occupancy rate of between 97 % – 99 %.
- Interacted with Real Estate Agents.
- Supervised 2 staff members.
0-5 years of experience
Manage a high traffic leasing office in Downtown Los Angeles for a 270 unit luxury residential-retail property
- Administrate documentation by generating lease abstracts, lease transfers, and corporate leases for tenants such as FIDM
- Advertise and market apartments by promoting rentals via phone, in-person tours, and online
- Post rent checks, process payments, and handle other pertinent property accounting duties
- Interact closely with tenants to ensure strong tenant relations, including planning and organizing detailed resident events
0-5 years of experience
- Negotiated Oil and Gas leases with landowners and attorneys
- Prepared legal contracts and addendums
- Top Leasing Consultant in 2014
0-5 years of experience
Accompany prospects to apartments and discuss size and layout of rooms, available facilities, such as swimming pool and saunas, location of shopping centers, services available and terms of lease.
- Interview prospective tenants and record information to ascertain needs and qualifications.
- Complete lease forms and agreements, conduct background and credit checks, and collect rental deposit.
- Maintain prospect records using proprietary online tools and software including Yardi, Onesite, CoreLogic, and Microsoft Office Suites.
- Trained new hires on present day leasing protocol to ensure significant improvements in their productivity.
- Inspect condition of premises periodically and arrange for necessary maintenance.
- Coordinate with the marketing team to place online ads and ensure signage is correctly positioned.
0-5 years of experience
- Managed leasing and showings for a 42-unit apartment complex.
- Responsible for maintenance and turnovers of apartments.
- Leasing Agent for companies 400+ units.
- Resolved any tenant issues
- Completed various projects as requested by owner.
0-5 years of experience
Greets prospective residents and determines their needs and preferences
- Professionally presents features and benefits of the community and properly
- Maintains resident records
- Receive and enter monthly resident payment checks, deposits and application fees
- Enter work orders, prospect information and keep tenant information up to date
- Proven leasing/sales skills
- Market vacancies using social media tools
0-5 years of experience
Prepare and process rental applications/lease packets and collect deposits.
- Report Tenant Move-Out List
- Prepare Lease Renewals and coordinate all move-in/move-out dates.
- Contact the Credit Bureau, previous landlords, and employment history of prospective residents.
- Substitute for the Assistant Rental Manger when needed.
- Servicing prospective resident requiring information.
0-5 years of experience
Lead and assist with many marketing events that facilitate up to 4,000 people.
- Make an average of 30 phone calls every 4 hours to prospects and current residents.
- Developing and executing professional presentations to groups of up to 20.
- Execute administrative tasks efficiently by acquiring proficiency in Outlook 2007
- On average pitch to 6 prospects a week and close at least 1 by the end of the week.
- Provide customer service to prospective leasing clients.
0-5 years of experience
Generate sales leads via cold calling and canvassing
- Network to identify potential new business opportunities
- Make sales presentations to prospective tenants
- Closing sales
- Manage overall client process and satisfaction for existing and new client relationships
- Long-term focus on developing a client base through a variety of cold and warm selling
6-10 years of experience
Responsible for 149 units in a senior residential community
- Speak at monthly tenant association meetings
- Adding and updating tenant applications according to the Mitchell-Lama Waiting List System
- Yearly lease renewals and recertification’s, calculating each rent amount, working in compliance with HUD’s tenant eligibility and rent procedures
- Contacting prospective tenants and touring apartments
- Collect rents, posting rent receipts, and maintaining proper ledgers
- Conduct inspection activities
- Maintain good tenant relations
0-5 years of experience
Type lease and complete appropriate paperwork and input information on Bluemoon System accurately and on a timely basis.
- Accept rental payments and give immediately to Community Manager.
- Maintain current resident files and assist is monitoring renewals. Distribute and follow-up on renewal notices.
- Maintain and record daily work orders on the Yardi System for the community.
- Distribute all community-issued notices.
- Maintain accurate monthly commission records on leases and renewals for bonus purposes.
- Assist management team with other various tasks as required.
- Consistently implement polices of the community.
6-10 years of experience
Provide life-style services for the student population to various universities throughout the U.S.A.
- Organize Property details for student satisfaction.
- Promote [company name]s initiatives by attending Universities and college career fairs.
- Coordinate Salesforce and Residential Management Systems (RMS) to ensure data integrity.
- Evaluate and prioritize client interests within [company name]s.
0-5 years of experience
Assisted management with high priority projects, receptionist duties, file organization, scheduling clients for interview.
- Processed forms, reports, and documents timely and efficiently.
- Provided successful customer service to residents and guests.
- Handled requests and concerns from residents with efficiency and diplomacy.
- Greeted guests and provided information about the community.
- Contacted and followed up with clients to provide the terms of lease.
- Contacted potential clients and businesses via leads, emails, and referrals.
0-5 years of experience
Showing apartments, selling the property and company through proper telephone, leasing and closing techniques.
- Keeping computer updated with daily activity.
- Filing paperwork, service requests, Internal auditing of files, posting rent and making daily deposits.
- Assisting the manager with training of new leasing personnel.
- Retaining residents, receiving and resolving resident complaints.
- Marketing property as needed, including: advertising, updating property websites, and updating competition market surveys.
0-5 years of experience
- Assisted in increasing and maintaining occupancy through an aggressive renewal program.
- Assisted manager with marketing and leasing.
- All aspects of leasing agent per assignment, as well as providing great customer service.
- Answer prospect calls with product knowledge and closing skills.
- Provided knowledge and experience while working on tax credit communities.
Leasing Agent Duties and Responsibilities
Leasing agents carry out a range of duties depending on the organization they work for. Based on job listings we analyzed, a leasing agent’s duties typically involve:
Provide Information About Units One of the primary tasks associated with this job is providing information about available units to potential renters. They answer any questions customers might have about the property and provide details about contract lengths and costs.
Assist Customers with Leasing Contracts As part of the legal aspect of the role, leasing agents help customers understand their contracts and the terminology used. They also help them fill out the paperwork properly.
Screen Applicants Leasing agents need to be sure that prospective tenants are suitable and able to make regular payments. They screen all applicants in addition to taking deposits and handling contracts for those who decide they want the property.
Help with Advertising and Marketing Leasing agents help advertise available units, which includes marketing them, designing ads, updating rental listings, and providing tours to interested renters.
Stay Up to Date with Market Trends Staying up to date with the latest industry trends and market information is key to success as a leasing agent. They attend conferences to make sure they stay ahead of the curve regarding upcoming properties and market shifts.
Leasing Agent Skills and Qualifications
Leasing agents are positive communicators with great time management skills and a passion for selling and business. Employers usually require a bachelor’s degree in marketing or a similar field, as well as the following skills:
- Business aptitude – applicants for this role need strong selling skills to secure rental agreements with tenants, so an aptitude for business is important to this job
- Organization skills – leasing agents must be organized in order to make client appointments and schedule their time effectively
- Interpersonal skills – leasing agents work with clients on a daily basis, as well as with potential renters, so the ability to communicate effectively is vital to the role
- Problem-solving abilities – when prospective renters have concerns, leasing agents must resolve and address the problem, so they should be strong problem-solvers
- Computer skills – leasing agents need basic computer skills to produce and update client listings
Leasing Agent Education and Training
The minimum requirement to become a leasing agent is an associate or bachelor’s degree in marketing or a similar subject, although some employers may only require a high school diploma. For areas where many prospective clients speak another language, proficiency in a second language, such as Spanish, is advantageous. Applicants can gain an additional advantage by pursuing certification in real estate law, risk management, or other areas from organizations like the National Apartment Association or the National Association of Realtors.
Leasing Agent Salary and Outlook
The median annual salary for leasing agents is $35,000, according to PayScale. Leasing agents in the 10th percentile earn nearly $24,000 annually, while the highest paid earn around $60,000 a year. Some companies offer packages that can reach up to $7,000 from bonus structures based on individual or group performances, and commissions can reach as much as $11,000. Just over half of employers offer dental plans and medical insurance as part of their benefits package. The Bureau of Labor Statistics predicts that this sector will grow 6 percent through 2026.
Helpful Resources
We’ve collected some of the best resources to help you learn more about developing a career as a leasing agent:
Apartment Marketing Blog – this blog covers a great selection of leasing-related topics, from what’s trending now to how to turn resident complaints into a branding opportunity
The Art of Commercial Real Estate Leasing – written by an expert in the field, this book shares crucial industry insights and marketing opportunities to help readers maximize their clients’ investments
Tenant Leasing 101: The Essential Business and Legal Strategies for Negotiating Your Lease – written in an easy-to-follow, conversational style, this book teaches readers essential strategies for the lease negotiation process
Leasing Cafe – with a focus on all apartment industry news, the blogs, opinion pieces, and exclusive essays on this site are great for staying up to date with the latest trends and information
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Last edited by: Gabriela Barcenas, CPRW, Content Writer II -
Gabriela Barcenas
CPRW, Content Writer IIGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
