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0-5 years of experience
Processed rental applications including credit and background checks.
- Submitted completed applications to Homeowners for approval.
- Prepared lease agreements for application approvals and conducted move-in orientations at the corporate
- Assisted homeowners and tenants with any questions and concerns regarding their lease agreements.
- Processed monthly lease renewals and negotiated terms with tenants on behalf of the homeowner.
0-5 years of experience
- Completed lease packages for each rental and maintained an occupancy rate of over 95 percent.
- Assisted in developing marketing plans, internet ads, and print ads.
- Created a VIP program by coordinating with neighboring businesses to offer exclusive discounts for residents.
- Conducted apartment tours, answered questions and highlighted selling features and benefits of the property.
- Collected application fees and deposits and kept accurate records of all financial transactions.
- Process and code all checks and vendor invoices for accounting department.
0-5 years of experience
Market apartment community to potential residents in the University of Utah area
- Responds to leads, attracting prospective residents to tour, closing out leases by ensuring application approval and obtaining lease signatures
- Maintaining a professional correspondence with all residents pertaining to maintenance requests and resident issues to ensure resident retention
- Work with property manager on marketing ideas to create and implement ideas for the leasing and renewal season
- Strongly enforce policies, lease violations, maintain lease records, conduct lease audits, distribute delinquency notices
- Provide superior customer service
0-5 years of experience
- Secured an average of 16+ approved rental agreements each month.
- Completed final move-out walk-through for tenants.
- Responded to all Common Area Maintenance inquiries.
- Verified income, assets and expenses and completed file tracking sheet for each applicant.
0-5 years of experience
- Responsible for dispatching all work orders for leased water heaters in the Massachusetts area.
- Advised Customer Service on any issue that involves leasing customers, including repairs, replacements, billing inquiries, buyouts, etc.
- Predicted buyout costs for customers who are moving or no longer wish to make monthly payments on their leased unit; prepared and processed invoices in a timely manner.
- Cultivated several working relationships with contractors in order to ensure both customer and employee satisfaction.
- Responded to customer inquiry calls, quickly assessing the customers’ needs and problems in order to deliver an ideal solution.
0-5 years of experience
- Headed all social media accounts for Villas at Chestnut Ridge
- Generated traffic of prospective customers by assisting in producing advertisements for periodicals
- Completed joint market surveys for the Buffalo region
- Assisted in coordinating room assignments and roommate matching
0-5 years of experience
- Provide support to on-site staff by tracking and ensuring all aspects of the leasing process is completed properly.
- Prepare and revise complex leases, purchase contracts, easement agreements and other real estate documents.
- Communicate with clients regarding issues that may arise to insure deals are executed efficiently.
- Perform clerical tasks including answering phones, file maintenance, data entry using property management database and ordering supplies.
- Prepare documents for recording and communicate with courts regarding issues and procedures.
0-5 years of experience
- Managed incoming leads to generate leases.
- Overcame many objections associated with community style, price, and floorplans.
- Participated in event based marketing on local schoolcampuses to generate interest in property.
- Created a number email templates to create a more uniform and profesional presentation to leads.
- Production of video content for social media marketing and lead newsletter.
0-5 years of experience
- Manages a portfolio of 110 Buildings as the Leasing Coordinator responsible for overseeing the leasing process.
- Responsible for sending the Leases and tracking them until they are signed by prospective tenants and being knowledgeable of all questions throughout.
- Conduct Property tours
- Conducting background and approvals as well and payment processing for all monetary transactions.
0-5 years of experience
- Greets visitors and determines if the community meets the client’s qualification
- Accurately and efficiently prepares and assists with all leasing paperwork.
- Collects security deposits, and all other funds associated with residents moves.
0-5 years of experience
- Audits upwards of 20 applications daily. Utilizes Yardi Voyager and Salesforce.com to communicate with Progress’s corporate Lease Administration department regarding application statuses and issues. Obtains additional application information from applicants, realtors, and internal Leasing Specialists. Updates application cases to initiate screening processing by assigned Lease Administrator.
- Supports Leasing Specialist team of 9 in managing 1500 to 2000 prospect leads per month.
- Manages escalated applications and new move-in customer service issues. Resolves escalated and outstanding HOA access and violations for move-ins and current residents.
- Creates and maintains new home listings with photos and descriptions, utilizing online marketing tools, like Zillow, MLS, Craigslist, and Rently.com.
- Relates leasing information, rental qualifications criteria, and lease agreement explanations to prospective residents, current tenants, and outside realtors.
- Represents Progress Residential as Field-Inspector, orientating move-ins to home’s features and major systems, documenting as-in condition of home for account records, reviewing basic lease and good tenancy requirements, and turning over possession to new tenants.
- Distributes communications cases to various inter-office departments. Created templates and communications aids for Salesforce, speeding up email response time to resident inquiries.
- Anchors 2-person team responsible for Atlanta satellite office communications including in-office traffic, phone traffic, and email correspondence, for over 2,800 homes in the Atlanta metro area.
- Collects payments from residents in person and via mail delivery. Documents payments in resident accounts in Property Management database (Yardi Voyager).
- Issues correspondence to residents including Rent Reminders, Welcome Letters, Move-out checklists, and 30-60 day Notices to Vacate when appropriate.
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Last edited by: Gabriela Barcenas, CPRW, Content Writer II -
Gabriela Barcenas
CPRW, Content Writer IIGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
