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10+ years of experience
Excelled as a sales and leasing professional demonstrating exceptional sales and customer service skills for 19+ years
- 85% of all customers were repeat buyers
- Recognized 8 times as Salesman of the Year and 136 times as Salesman of the Month
- Earned the Mark of Excellence Award by selling 75 or more new cars 16 out of 17 years
- Managed extensive administrative responsibilities with each car sale
- Demonstrated the ability to work collaboratively with sales professionals and management
0-5 years of experience
Trained new Leasing Professionals in management operations, sales, and customer service
- Maintained strong vendor relationships to increase traffic leads and referrals
- Achieved a closing ratio of 43% and over 3 million in sales revenue
- Negotiated resident renewals, and incentives on AMLIPerks community program for residents
- Managed and assisted residents of a luxury 500+ unit community
0-5 years of experience
Held responsibility for maintaining 95% occupancy at two local properties with combined 400+ units. Tasked with marketing to businesses and employing social media to promote apartment community. Created lease contracts, accepted and processed payments, inspected property and communicated facilities and maintenance problems to appropriate personnel. Developed and maintained relationships with prospects and residents to attract and retain tenants.
- Reported resident problems to appropriate staff- courtesy officer, maintenance, management.
- Planned, promoted, and purchased supplies for monthly resident functions.
- Created social media campaign to improve property ratings on Apartmentratings.com.
- Followed new developments, worked with management and owners to broaden existing “Preferred Employer Program†to successfully market and attract employees of various local industries.
- Administrative tasks: filed and followed up on completed maintenance requests, arranged meetings, answered phones and responded to e-mails, electronically filed all prospect and resident information.
- Gained proficiency in Constant Contact, Mail Chimp, Yardi Voyager Property Management Software, Lead2Lease, PowerPro Leasing Software, Property Solutions, LexisNexis.
- Created weekly narratives and traffic reports to report growth, market condition changes, and new business developments to property owners and Regional Management.
0-5 years of experience
Provided overall daily management of this apartment complex consisting of over 350 units; accountable for all marketing plans for the community, generating traffic, and maintaining occupancy standards.
- Showed available units to prospective residents, processed applications, and preparing initial lease agreements.
- Directed, scheduled, and supervised the daily activities of housekeeping personnel ensuring all units were ready for occupancy.
- Oversaw all of the facilities and grounds maintenance for the property working closely with subcontractors and maintenance personnel, inspecting units and grounds for company compliance.
- Conducted walk-throughs prior to tenants leaving the property and implemented lockouts for delinquent tenants, payments on any bounced checks, and pursued legal action as needed.
- Managed all aspects of office management and collection functions to include inventory control.
- Prepared financial statements, banking deposits, evictions, and status of property research.
- Provided excellent problem solving resolution skills, dealing directly with customers to identify problems, resolve issues, and establish positive relationships.
0-5 years of experience
- Generated and executed leasing contracts
- Coordinated with residents and community to start community garden
- Increased customer retention by 18% year over year
- San Antonio Apartment Association Leasing Consultant of the year 2011
- Microsoft Office – Word, Excel, PowerPoint, Access
0-5 years of experience
Delivered exceptional service by greeting and serving prospects and residents with courtesy and enthusiasm by phone, email, and face-to-face communication.
- Maintained exceptional sales record and provided exceptional customer service – strong multitasking skills.
- Lead and collaborated with other team members on special projects and initiatives.
- Trained new and existing employees on daily duties and team building exercises.
- Managed opening and closing duties including restocking items and management of office materials.
0-5 years of experience
- Prepared monthly statements for 250 unit apartment community
- Provided customer service through phone, email and in person
- Completed employment and housing verifications, as well as background checks
- Incorporated solid communication and writing skills through newsletters, advertisements and social media
- Successfully prioritized daily activities and administrative task
0-5 years of experience
Leasing Professional
- Toured community to potential residents & vendors; complete follow up as necessary
- Educated and Trained new leasing consultant’s
- Assisted Community Management with renewal letters, rental increases, and renewal leases
- Processed notices to vacate paperwork and rental break downs
- Coordinated resident events and created monthly community newsletters
- Generated annual marketing action plans
- Maintained resident rapport with excellent customer service and a welcoming office atmosphere
0-5 years of experience
Provide exceptional customer service for both prospective and current residents through their home selection process attaining top 10 companywide leasing professional 5 consecutive months.
- Received exceptional scores on industry shopping reports, 100% on all industry benchmarks and 95% client shops.
- Maintain on-going resident retention agenda through assertive renewal programs achieving 97% occupancy rate 5 consecutive months
- I conduct out-reach marketing to promote resident and community involvement, provide monthly audits of internet marketing sites to ensure accurate promotions
0-5 years of experience
- Planned and executed marketing techniques
- Negotiated and closed leads with a 30% closing ratio
- Consistently hit and exceeded sales/ occupancy goals
- Kept current business with renewals through excellent customer service
0-5 years of experience
- Responsible for marketing and leasing properties assigned to me.
- Collected hold deposits and client information to be submitted with rental applications.
- Ensured that all of my assigned properties were clean, safe, and in rent ready status at all times.
- Coordinated with the property management company to ensure all tenant move-ins went accordingly.
0-5 years of experience
Sales & Leasing Professional
- Assisted customers in selecting vehicle to meet their needs.
- Maintained follow-up system and provided satisfaction to customer base.
- Ensured to abide by federal, state and local laws governing retail Automotive Sales.
- Established sales targets consistent with dealership standards.
- Promoted excellent customer service to customers.
0-5 years of experience
Leasing Professional
- Maintained leasing agreements on an average of 200 units
- Honored to be recognized for renting 31 units in 3 months and maintained no vacancies
- Job responsibilities: marketing, sales, customer service, collection of rent, and renewals
- Entered all data into Yardi System
0-5 years of experience
Responsible for taking inbound calls from prospects and setting appointments to show the property
- Maintain an average closing/ conversion ratio of 33% or higher
- Walk prospects through application process to insure accuracy, send to Safe Rent to obtain credit score
- Provide excellent customer service by assisting residents with maintenance and other needs in a 364 unit property
- Complete appropriate paperwork and input information in Yardi Voyager System
- Since started, occupancy rate has gone from 86% to 96%
- Follow up with prospects with thank you notes, phone calls, and emails daily
- Ranked 3 out of 71 in the company with overall performance on Call Source
0-5 years of experience
Built rapport and trust with renters which created a relationship of loyalty and referrals
- Educated renters on lease transaction and gathered the applicant information for credit approval
- Problem solved renter’s needs
- Processed renters payments
- Performed collections of past due accounts
- Performed all general clerical work
0-5 years of experience
- Completed and mailed bills, contracts, policies, invoices and checks.
- Computed, recorded, and proofread data, records and reports.
- Performed heavy bank reconciliations and cash flow statements.
- Developed and executed marketing programs and general business solutions
- Complied with federal, state and company policies, procedures and regulation
- Reviewed files, records and other documents to obtain information and respond to and communicated with customers, employees and other individuals to answer
0-5 years of experience
Maintained office services by organizing and coordinating marketing procedures
- Managed move-outs and move-ins
- Type 60+ wpm
- Designed and implemented office policies by establishing standards and procedures and made necessary adjustments
- Opened and closed model apartment and necessary mini-models throughout the property
0-5 years of experience
Showing prospective residents the community and apartment homes.
- Conducting timely follow-up, scheduling move-ins and completing required paperwork.
- Providing exceptional customer service by responding quickly and courteously to resident inquiries and service requests, taking prompt action to resolve problems, and documenting situations as they occur.
- Consistently exceeds monthly goal of 8 leases with a monthly average of 15.
- Top Leaser Company-Wide for Trade Street Residential May 2014 with 25 apartments leased.
0-5 years of experience
Preparing all new resident leases and existing resident renewals.
- Knowledgeably informed prospects about the apartment
- Created and executed marketing and advertising plan.
- Effectively assisted residents with maintenance requests and all other resident related issues.
0-5 years of experience
- Responsible for sales and leasing within a 603, three phase lease up community of a multi-dwelling Class A community in the NoMa District
- Maintained an average of 15 move-ins per month in one of United States most saturated markets
- Successfully took community from a 72% lease percentage to 95% over a four month period
- Assisted with the transition of acquiring a 256 unit, Class B community in the SW Waterfront
0-5 years of experience
Maintained quota each month while exceeding expectations of manager as well as helping to create a steady income for the business
- Platinum Award for Owner First Award of Excellence – 26th in the nation for [company name]
- Negotiation skills used with word tracks that helped to adapt with different customers
- Became well versed with CRM and ADP systems used for input and processing of customer information
- Created a customer database which was used to build on, as well as for follow-up
- Trust from dealership owner to close any customer I was given without hesitation
- 3 months experience as Business Manager as well as back-end product sales specialist
- Windows system use daily as well as Microsoft system use for accountability and to make sure all customer details were tracked properly
0-5 years of experience
Well trained at giving tours that are memorable, and show each prospect not only the kind of apartment they want, but also a lifestyle.
- Experience in dealing with difficult and sensitive customer issues
- Practiced in traffic tracking programs such as Yardi and Property solutions
- Fine-tuned customer service skills, whether it is driving traffic in through phone and email correspondence or answering questions and inquiries.
- Conducted weekly market surveys and sent reports to corporate offices.
- Achieved monthly goals during property lease up.
0-5 years of experience
- Maintained a strong focus on driving property revenues
- Toured complex according to Fair Housing Code and Policies.
- Prepared service request, notices & resolved resident issues promptly
- Prepared leases, scheduled move-in dates & posted rents.
- Reviewed resident accounts, collected delinquent rent & prepared bank deposit statements.
- Filed and attended necessary court eviction hearings.
- Managed all internet marketing and development.
- Performed monthly lease audit and property maintenance walks.
0-5 years of experience
- Responsible for planning, organizing and executing all special events and reoccurring resident functions
- Notified tenants of lease expiration, encouraged lease renewals to reduce tenant turnover
- Created and maintained a welcoming office environment for potential residents by providing refreshments and offering assistance when needed
- Cleaned and polished staged apartments for tours and completed daily inspection of tour routes for appropriate curb appeal
- Lead property tours while highlighting the features and benefits of various floor plans
0-5 years of experience
Leasing Professional
- Consistently following up with prospects as well as current residents through emails and phone calls
- Organizing files, folders, packets, social events, vendors, and etc.
- Building relationships with residents, vendors, prospects and internal and external staff.
- Maintaining a closing ratio of 30%
- Salary $15/hr plus commissions
0-5 years of experience
Make and implement operational decisions that achieve occupancy, revenue and tenant satisfaction objectives.
- Demonstrate initiative, independent judgment, personnel awareness, professional integrity, and grooming and exercise confidentiality in all areas of performance.
- Assist in the execution of leasing and marketing plans for the property to maximize traffic and rental closing performance.
- Serve as the individual responsible for the community in the absence of the resident manager and serve as a role model for peers.
0-5 years of experience
Leasing Professional
- Increased and maintained occupancy by 12%
- Lease apartments and sell property products and services to prospects
- Follow leads to fruition
- Maintain superior customer service relationships with residents
- Market community through target media sources
- Plan, schedule and organize resident functions
0-5 years of experience
- Plan and coordinate bi-monthly renewal parties with resident attendance exceeding 50
- Consistently lease more than 10 apartments per month in addition to motivating and assisting team members
- Maintained the occupancy of 92% and higher while serving as role model to my fellow co-workers
- Proven skills and ability to listen to, deal with, and respond to both verbal and written resident
- Followed contractual guidelines for managing the assets as prescribed in the management and leasing agreements
0-5 years of experience
Leasing Professional
- Lease apartment homes to future residents and meet or exceeds application, move-in and VIP goals
- Complete all leasing paperwork, collect all deposits and fees, and submit applications for approval
- Answer all incoming calls
- Participate in resident retention program
- Prepare move-in packages and conduct new resident orientations
- Maintained visitors log, and ensured future resident completed guest cards
0-5 years of experience
- Performed contract leasing for JLB Partners during lease up between two properties (Allure of West Village and Suite 2801).
- Accountable for leasing apartments, renewals, marketing, and preparation of leasing documents.
- Responsible for maintaining good rapport between residents and the apartment community for resident retention.
- Maintained and met day to day deliverables of the Apartment complex needs.
0-5 years of experience
Make follow up phone calls to potential and current customers
- Respond to internet leads, answer prospect calls and conduct property tours
- Create and maintain model units with a limited budget for prospect tours
- Utilize established sales and marketing strategies to increase property traffic, maintain closing ratios and work to achieve and exceed budgeted occupancy percentages
- Maintain thorough product knowledge of the property and that of major competition
- Plan, schedule and organize resident functions as needed; assist with planning and hosting of others
- Accurately prepare and be thoroughly knowledgeable about all lease-related paperwork
0-5 years of experience
Market community events, vacant and upcoming apartments on various online media platforms
- Compile and processes applications for approval
- Effectively communicate all community policies and assist with resident relations
- Complete all leasing paperwork including explaining lease and all addenda to new residents
- Work directly with vendors including vetting and scheduling
- Walk apartments, make necessary improvements and show apartments to prospective residents
- Input all fees, deposits and new lease information in various software programs
0-5 years of experience
Welcome new prospects to the property, provide information about amenities and benefits of living in the community, and guide residential tours.
- Maintain occupancy goals by leasing new apartments and retaining current residents.
- Administrative duties include maintenance of lease documentation, drawing up new leases, sending out notifications to residents, filing and organizing resident documentation and work orders, database maintenance, email marketing and communication, receiving, handling, and directing incoming calls, and creating welcome documents for new residents.
- Commercial marketing for the property consisting of visiting local businesses to hand out flyers and create business relationships.
- Inspection of apartments before move in, and walkthrough inspections for departing residents including initial assessment of any damages.
- Sole leasing agent on property for weekends, and responsible for opening and closing the office and light cleaning.
- Address and resolve resident issues and complaints.
0-5 years of experience
Build relationships with clients to determine their specific preferences and needs
- Relate features and benefits of our community to the clients’ needs
- Maintain relations with locators
- Market to local businesses, developed marketing strategies, conduct market surveys to stay aware of competitive pricing
- Conduct monthly audit report of all community information feeding to proper websites
- Assist in resident events to maintain retention
- Knowledge in Yardi, Property Solutions and Yieldstar
0-5 years of experience
Leasing Professional
- Prepare the day for guests (office and show units presentable, retrieve messages).
- Prepare materials before the office opens.
- Serve residents by writing service requests, completing service call backs, and follow through on special requests.
- Design campaigns to generate activity, cold call businesses in order to get leads, and decorate units to become show units.
- Attend social events and represent the property in a way that brings credibility to the site and staff.
- Closing Ratio 98%
0-5 years of experience
- Maintain an average “occupancy†of 97.8% and a “leased†average of 98.6%.
- Presentation of a luxury unit high-rise community; demonstrate resident benefits, amenities, and conveniences.
- Responsible for 100% of the “turn over†process involving contractors, vendors, invoices, budgeting, scheduling, and final move “punch completionâ€.
- Internet and outreach marketing; competitive market research and analysis, process rental applications, review credit statement, obtain financial statements, and verify references for qualification assessment purposes, prepare ease agreements, and conduct resident move ins.
- Recommend capital improvements necessary to achieve optimal income.
0-5 years of experience
Cultivating and nurturing relationships with tenants to provide service and educate them on property rental specifications, including features, advantages, benefits, and pricing
- Managing accounts and staying up to date with customers to find up-selling opportunities and executing renewals
- Top Leasing Professional within Gables in Boca Raton
- Designated to travel between properties in order to raise occupancy and generate new leases
- Proficient in Microsoft office as well as filing, faxing, data-entry, and emailing on a daily basis
- Responsible for monthly resident event planning and preparation
6-10 years of experience
Leasing Professional
- Responsible for maintaining and collecting rent from residents.
- Responsible for initial certifications of current residents and new prospects on a 100% tax credit property.
- Increased employee knowledge by assisting with development and implementation of training programs concerning tax credit procedures.
- Assisting clients with knowledgeable information regarding apartment homes and surrounding communities.
- Preparing legal contracts such as lease agreements and eviction notices.
- Collecting and depositing rent payments.
- Keeping residents informed through constant communication.
0-5 years of experience
Leasing Professional
- Responsible for showing apartments and answering prospective residents questions on pricing.
- Responsible for carrying out the execution of sales and leasing transactions requested by prospective existing clients.
- Responsible for verifying prospective resident application information for accuracy.
- Conducted interviews qualifying prospective residents for available units.
- Responsible for the daily execution of internal office operational functions.
- Maintained excellent quality control standards for the preparation and filing of resident leases.
0-5 years of experience
Collected rent, deposits, and, all pass due fees from tenants on the 1st of the month
- Made notes of property and unit damage along with budget costs and man hours
- Took care of all tenant complaints, concerns, questions and requests on a daily basis.
- Help to maintain an efficient operation of the property consistent with Loss Prevention
0-5 years of experience
- Made $1.4 Million in lease revenue for the company within 1 year of employment
- Proven leadership abilities through training new employees, being dependable, posting rent, and solving
- Create a special and inviting environment with personal goals that include remembering every residents
- Participate as a team player with an emphasis on communication to make sure everyone is up to date on current happenings and striving to achieve community goals
- Acquired ability to focus on multiple priorities at the same time
- Taking initiative as a problem solver with a sincere approach to current and arising issues
6-10 years of experience
Interact directly with prospective and current residents to achieve maximum occupancy
- Generate and handle traffic, leasing apartments, qualifying prospects, preparing lease documentation, and completing move-in paperwork and procedures
- Proficient in E-Filing
- Responsible for apartment inspections
- Balance individual rental accounts for the property
- Assist in maintaining general files and an organized office at all times
- Participate in any outside marketing events
- Maintain courteous communications with residents, applicants, and vendors
0-5 years of experience
- Responsible for the sales and marketing of 14 apartment properties through out Houston, Texas.
- Accountable for the efficiency and profitable continuation of commercial real estate developments.
- Utilize my sales experience to initially qualify the prospective resident, determine availability, and conduct a comprehensive community tour individualized for prospect’s needs and circumstances.
- Recognized and rewarded financially for consistent ‘top leaser’ status averaging 5 times the monthly requirements with over 70% of leases achieved priced at market rent, forgoing any incentives or rental concessions.
0-5 years of experience
Managed a wide variety of customer service and administrative task daily.
- Answering an average of 50 incoming calls per day solving problems and providing information to residents and prospective tents.
- Resolved issues quickly and efficiently while maintaining the cleanliness of the front office and club house.
- Organize monthly, quarterly, and annual reports.
0-5 years of experience
Gave tours of the property, leased apartments, & completed all necessary paperwork.
- Developed interpersonal relations with clients & dealt with emotive situations
- Dealt with large sums of money and personal information
- Reviewed and processed rental applications
- Typed up lease contracts, became well-acquainted with substance, and went over lease agreements with renters
- Reviewed that all files had necessary paperwork completed and that all procedures and documents
- Marketed the community
- Wrote up weekly reports regarding leasing and prospective information, as well as complex’s
0-5 years of experience
Accurately and promptly completes all lease applications, along with application and verification
- Taking work orders from residents
- Organizing files appropriately including reports, leases and paperwork
- Inputting daily traffic of clients and prospects
- Performing market surveys weekly
- Accepting rents and deposits
- Inspects models and “make ready” vacancies daily to ensure cleanliness and lighting
0-5 years of experience
- Processed in an efficient and timely manner all required administrative forms, reports, and related information daily.
- Developed full knowledge of Fair Housing Laws in Texas for applicants during screening process, as well as for current residents in daily matters.
- Sustained an on-going resident retention program under direction of the Community Manager.
0-5 years of experience
- Sold Lease contracts to prospective residents looking to occupy units on property.
- Utilized thorough product knowledge in order to sell or up-sell property.
- Provided excellent customer service to all prospective and current residents.
- Handled customer complaints and issues.
- Coordinated Marketing efforts to ensure steady flow of traffic.
0-5 years of experience
- Answer phones and takes rental payments
- Put in work orders and take out work orders
- Greet residents, potential clients and outside vendors
- Filing, copying, faxing and proofreading and updating information of documents
- Gather landlord and employment verifications for potential residents
- Type up notices for residents regarding various subject matters, HUD, Section 8
0-5 years of experience
- Assist prospective residents with questions and tours of the community.
- Compile an effective outreach and marketing plan monthly
- Complete Marketing Report featuring all outreach, competitor comparison forms and vacancy reports by my weekly Tuesday deadline.
- Work with maintenance staff to ensure all service requests are completed within a 24 hour period
- Collect rent
- Follow up with prospects daily
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Leasing Professional
Last edited by: Gabriela Barcenas, CONTENT STRATEGIST -
Gabriela Barcenas
CONTENT STRATEGISTGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
