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Regional Property Manager Resume Samples
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0-5 years of experience
Supervised a portfolio of approximately 2000 apartments, including downtown mid-rise, tax credit and bond, townhome and conventional garden-style communities.
- Raised rates from 2010 to 2011 an average of 19.7% for new leases and 11% for renewal leases. In 2011, improved miscellaneous income by 7.2% and increased controllable net operating income by 13.0%.
- Reduced spending by 7.0% last year through negotiation of services, tighter spending control and implementation of variable staffing model.
- Maintained bad debt under 1.0% and aged delinquency under 1.5%.
- Developed and cross trained team members to be promoted from within the company, reducing employee turnover to less than 15% over two years.
- Increased traffic on social media reviewing sites, resulting in an average positive rating of 75% and driving new prospects.
- Implemented new procedures to increase customer satisfaction and executed leasing meetings to keep customer service at the forefront.
0-5 years of experience
Managed portfolio of 14 communities consisting of 3,800 units. Increased occupancy form 90%-96% in 3 months
- Ranked in top 10% of 75 regionals for sustained physical occupancy, economic occupancy, and net operating income
- Inside year-end over end analysis, decreased resident turnover by 10%, decreased employee turnover by 20%, increased net rental income by 12%, and maintained expenses within operational budget
- Reviewed and reported monthly profit and loss analysis directly to VP of operations
- Prepared stipulated recommendations focused on existing capital investment opportunities with objective of driving increased revenue
0-5 years of experience
A $1B real estate firm specializing in commercial and multi-family property management, development and construction.
- Directed the day-to-day operations to include maximizing occupancy rates and profit performance for seven communities composed of 2400 units. Reported to the Regional Vice President.
- Oversaw up to 60 staff, including seven Community Managers.
- Oversaw and maintained stringent regulatory protocols in compliance with Government Subsidy Laws (Sections 8, 42, and bond) and financing.
- Supervised 1500 conventional, 700 bond, and 200 Section 42 units maintaining all corporate objectives.
- Helped implement new property management software.
- Achieved nine quarters of same-store Net Operating Income growth.
- Maintained an average overall occupancy of 95% for the past year.
0-5 years of experience
Responsible for all phases of operation of three properties containing 305 total units
- Responsible for hiring, supervision, training, and evaluation of employee performance
- Created and maintained annual budget
- Executed contract negotiations, reviewed job estimates, and oversaw all phases of structural
- Proficient in Rent Roll Pro property management software
0-5 years of experience
Managed day-to-day operations of a 256 unit apartment community. In addition overseen operations of a 256 unit sister apartment community.
- Increased occupancy rate by 27% during employment.
- Increased revenue by 34%.
- Reduced annual operating budget by 29%.
- Discussed with client terms and conditions for providing management services
- Prepared rental agreements for lessees and collected specified rents
- Arranged for alterations to, or maintenance, upkeep, or reconditioning of property as specified in lessee’s agreement
- Employed, or contracted for services of, security, maintenance, grounds keeping personnel and onsite management personnel
- Directed preparation of financial statements and reports on status of properties occupancy rates and dates of expiration of leases, collection of rents, posting of rents and accounts payable.
- Assisted with eviction of tenants in compliance with court order and directions from lawyer and owner
0-5 years of experience
Responsible for over-seeing the operations of eight apartment communities within my portfolio.
- Responsible for hiring, training, employee development, and ensuring all employees received complete and fair performance reviews.
- Ensured and managed the integrity of each physical asset while maximizing returns from the asset in accordance with both the company and owner’s goals.
- Reported to individual owners and/or asset managers on each asset’s performance and progress.
- Participated in all management meetings to ensure policy and procedures were up to date and quality assurance was being followed and updated regularly.
6-10 years of experience
Examined requirements and implemented company policies, procedures, plans and internal controls to efficiently guide operations.
- Oversaw maintenance and extensive renovation projects.
- Negotiated vendor contracts, and obtained and reviewed bids for capital improvements and regular maintenance
- Administered budgets and analyzed-identified opportunities for reduction in operating costs.
- Directed resident relations program, to provide quality service and effectively resolved resident concerns.
6-10 years of experience
- Managed 5 multi-family properties in two states, valued at $50M
- Prepared annual operating budget of $5 million
- Managed annual capital improvements of $1.5 million
- Achieved and maintained average community occupancy rates of 98%
- Provided leadership to 25 plus staff members
- Responsible for communications with City housing authorities, attorneys, and Health Departments, related to enforcement of fair housing laws, state, local, and landlord tenant laws
0-5 years of experience
Oversee multiple apartment communities while also completing lease up for a 144 luxury home apartment community
- Generate and manage annual budgets for multiple communities, including leasing and maintenance expenses
- Correspond regularly with third party contractors, building developers and residents to ensure all warranty work is handled in a timely manner
- Develop marketing and customer service programs for each community to achieve lease up goals, occupancy goals, and reduce resident turnover
- Created, implemented and oversaw renovation plans for community through project completion
- Designed and implemented new accounts receivable, online rental payment and property inspection procedures for communities
0-5 years of experience
Managed the operations of a 3,900-unit, multi-family portfolio.
- Facilitated takeovers, while hiring and training new team members.
- Analyzed market conditions, occupancy trends, competitive pricing and product positioning.
- Monitored all proposals and contracts for large capital projects on each site.
- Monitored and approved all A/R and A/P transactions for each, followed by weekly and monthly detailed status reports to owners and investors.
0-5 years of experience
Operations, management of engineering staff, and fiscal responsibility – Class A Office portfolio
- Increased portfolio profitability enhancing property values through interior and exterior buildings and grounds improvements while providing excellent customer service in addition to tenant retention programs to office parks driving overall portfolio performance
- Successful completion on time and budget of interior and exterior capital projects in 2011, 2012, and 2013
- Improved efficiency and productivity of existing Engineering staff identifying new culture improving customer service then executing numerous items of deferred maintenance to key areas of tenant interest
- Enhanced tenant retention through periodic tenant socials, upgrades to park Fitness Room and Conference Room including equipment and finishes
- Reduced overall portfolio expenses with regional competitive bidding
0-5 years of experience
Directed all large-scale capital improvement efforts, as well as operations for a portfolio of 1,107 multi-family units across Rochester
- Exemplify keen expertise in formulating and implementing strategic marketing solutions, advertising campaigns, and resident retention initiatives
- Presided over training sessions for sales, leasing, maintenance, marketing, and support employees
- Took charge of devising an annual operating budget consistent with corporate goals and objectives for each managed property
- Led the execution of preventative maintenance programs for mechanical systems, building exteriors, structural building components, and roofs
- Demonstrated remarkable aptitude with the development and implementation of various programs to further increase property value and net operating income
- Conducted site visits to examine facility premises and ensure that the property retained a sharp and marketable appeal
- Coordinated with risk management to ascertain all personnel were well-equipped in safety awareness to minimize property loss and damage
10+ years of experience
Responsible for the day-to-day operation of 22 properties (Section 8, MSHDA-236, Public Housing, Tax Credit and Conventional) and oversee staff of approximately 40.
- Maintain assets of owners and investors, contract repairs and ensure managing agents responsibilities.
- Generate operational reports to HUD, MSHDA and other government agencies.
- Handle inspections and make sure each property follow guidelines established by managing agents.
- Completed annual budgets and property forecast for cash analysis.
- Ensured occupancy and economic occupancy goals are met.
0-5 years of experience
Advertised and showed vacancies as well as maintained strong tenant relations in order to expand businesses and raise rates.
- Drafted and maintained applications, leases and amendments. Handled all invoices, property inspection and expense reports, as well as accounts receivable and tenant accounts on Salesforce and Yardi Systems.
- Conducted market research from tenant canvasing and collecting property comps.
- Prepared a variety of marketing tools for my properties including large property leasing signs, internet fliers for Craigslist, as well as advertising informative and appealing listings on Showcase, Loopnet and Craigslist.
0-5 years of experience
- Performed functions of Business Manager with increasing responsibility level of two properties totaling 702 apartments in preparation for Regional Property Manager position
- Coached and trained staff to strengthen customer service and personal marketing skills
- Retained current residents by solving issues which require management intervention
- Analyzed and approved rent increases and concessions while maintaining company profitability levels
6-10 years of experience
Oversee the operations of over 1,100 conventional units, 9-hole golf course and 84-slip marina totaling over one million square feet of real estate.
- Implemented marketing campaigns which included social media and texting programs.
- Development and training of 30+ on-site employees.
- Bid and award Capital Improvement and Operational contracts.
- Manage operating budget in excess of eight million annually.
- Successful in improving NOI by 4%, reducing expenses while maintaining the assets in a manner consistent with ownership goals.
- Successfully positioned asset for refinance in 2012.
6-10 years of experience
Hired to oversee the operations of this premier Property Management Firm. Reorganized and set quality standards, benchmarks and goals for a more efficient and profitable organization
- Managed Leasing of Residential and Commercial Property
- Managed Resident and Tenant Relations
- Established Quarterly Market Survey to ensure competitive market rental rates
- Developed and implemented training program
- Hired, trained, developed, managed and evaluated staff
- Developed and implemented Drug Free Workplace and Safety Programs reducing Workers Compensation rates
- Developed and implemented Operational Policy and Procedures Manual
- Developed and implemented Employee Policy and Procedures Manual
- Analyzed and approved all financial reports, budgets, purchase orders, invoices, rent adjustments, and payroll
- Negotiated and managed capital improvement projects
0-5 years of experience
Lead portfolio and onsite managers in their management of over 40 communities/1,589 unit owners.
- Researched insurance options making solid recommendations to Boards.
- Develop and maintain positive relations with residents and contractors.
- Actively participated in interviews/meetings with potential new communities.
6-10 years of experience
Supervised site employees at 16 Tax Credit, Rural Development, HUD apartment complexes
- Traveled throughout my territory on a weekly basis
- Processed paperwork for new employee information, terminations and payroll
- Check resident files for completeness, assist site staff with problem solving, settle resident disputes, train new managers in affordable housing procedures
- Schedule continuing education for myself and site personnel
- Analyzed and approved annual budgets
0-5 years of experience
Manage a total of eleven properties of RD 515, HUD and Section 8 communities, specializing in mixed family and elderly communities.
- Create budgets and monitor variance reports on a monthly basis.
- Increase leads on a daily basis with creative marketing including Craig’s List.
- Develop and maintain knowledge of properties, the neighborhood and competitive pricings.
- Set up mini models on all properties to help with leasing strategies.
- Participate in various inspections with all properties.
- Meeting with vendors on a regular basis to obtain the best pricing without sacrificing quality of work.
0-5 years of experience
Direct all aspects of property management for 870 units
- Formulate and manage annual expense budget
- Maintain 95% occupancy rate, while increasing per unit rents
- Preparing monthly reports and financial statements for each property.
- Supervise a team of administrative and maintenance professionals. Recruit, hire, and train personnel.
10+ years of experience
- Supervised site managers and staff.
- Leased Single and Multi-family Housing.
- Managed and maintained existing and new acquisitions.
- Managed properties for absentee owners.
- Negotiated contracts for site management and construction.
6-10 years of experience
Passionately managed a multi-million budget comprising of seven apartment buildings and approximately 900 residential apartment homes.
- Lease up rate of 95% or better. Experience with lease-up of Class A, B, and C apartment.
- Proficient in Internet Marketing, apartments.com, rent.com apartment finder, and craigslist
- Responsible for NOI (Net Operating Income) resulting in a yearly increase by 10% in tenant income/rents.
- Experienced in renovation projects, new construction, and complete apartment renovations.
- Negotiated contracts with suppliers, construction, cabinet suppliers, plumbers, electricians, and landscapers.
- Managed Department of Community Affairs five year inspections resulting in zero deficiencies. DYFS placement
- Experienced in coaching and mentoring a large group of associates.
- Outstanding customer service resident complaints to 100 % satisfaction.
- Instrumental in setting up on-line rental application.
0-5 years of experience
Oversight of mixed portfolio, including condominiums, LIHTC and conventional assets
- Weekly reporting to clients, verbally and in required reporting formats, varied from client to client
- Takeover of assets assigned into receivership
- Recruit, train and mentor onsite team members
- Review of financial results and preparation of owner’s reports for Director of Operations and clients
- Identify capital needs, bid solicitation, and oversight of capital projects
0-5 years of experience
Assumes full responsibility for providing management services to a troubled portfolio of more than 2000 units, or 8-12 affordable housing communities.
- Stabilizing occupancy from 72% portfolio average occupancy to 97% current portfolio average with strategic planning and constant market and submarket scrutiny.
- Creating improved relations with the general partnership and limited partnerships via impeccable state, bond, and bank audits.
- Finalize annual budgets, comprehensive business plans, and project monetary variance according to past history and future of property and market.
- Provide monthly owner’s reports to limited and general partners and responsible for monthly operation reviews regarding asset-level strategies and operational issues.
- Maintaining a 96% or better occupancy in designated region after 90 days of employment with a 16% gain in net operating revenue.
- Key senior level employee charged with improving all troubled properties in portfolio.
- Provide expert advice to other senior level staff in the areas of software systems, personnel concerns, and company improvement initiatives.
- Evaluate annually all manager level staff in portfolio, assist managers to annually evaluate subordinate staff.
0-5 years of experience
Responsible for 9 malls and 10 strip centers
- Overseeing mall personnel with cost analysis on all contracts and property repairs/maintenance
- Overseeing all repairs and maintenance of six local strip centers
- Responsible for portfolio landscaping expenses and contracts
- Responsible for all communications with tenant corporate office
0-5 years of experience
Supervise all Site Staff at assigned properties within a Regional Territory of tax-credit and Rural Development financed projects
- Conduct Site Visits on a quarterly basis
- Work with various inspectors to coordinate property inspections, and prepare the necessary follow-up responses
- Maintain financial integrity at assigned properties
- Ensure ongoing training of site staff and that marketing expectations and needs are met
0-5 years of experience
Provide successful leadership to over 60 condominium and homeowners
associations.
- Perform property evaluations, determine areas that require maintenance and assemble a bid package. Follow through to ensure precise and timely
- Communicate all association needs, violations and requests with board of directors and provide resolutions.
- Organize, plan and conduct all annual meetings.
- Aid associations in successfully amending master deed and bylaws.
6-10 years of experience
Ensure compliance with all HUD Program requirements
- Ensure compliance with HUD income requirements, utility
- Analyze data and routinely run reports in compliance to the
- Determine eligibility for assistance and occupancy of all applicants in accordance with program guidelines
- Process certifications of applicants and residence
- Perform and approve payroll, budget, purchase orders and invoice
- Train new management and leasing staff to ensure proper
0-5 years of experience
Full cycle property management of 128 individual rental units
- Management of $1 million in rental assets
- Develop, plan and implement the budget to control the overall financial performance of the property
- Rent collection, managing delinquencies, eviction filings and occupancy
- Weekly property marketing ads creation, posting and lead showings
- Supervise all levels of on-site and off-site operations
- Coordination of staff, vendors and contractors
- Application processing to include credit and background checks
- Personal monthly property visits to entire portfolio
0-5 years of experience
Manage high quality on-site team at each 8 properties through implementation of effective recruitment, training, motivation and development programs.
- Manage personnel issues through effective communication of expectations and timely progressive counseling as required to ensure peak performance of all employees.
- Direct efforts to implement sales and marketing plans, which effectively maximize rental income and budgeted occupancy.
- Achieve the highest possible net operating income through the implementation of effective cost control and revenue improvement programs.
- Responsible for setting rental rates in conjunction with the annual budget process.
- Evaluate and implement changes to rent/pricing strategies.
- Conduct quarterly property inspections to include curb appeal, workplace safety standards, office operations, maintenance operations, capital improvements, risk management issues, and common areas
- Develop annual operating budgets & present annual budgets as required for approval.
- Responsible for ensuring all properties within portfolio follow company policies regarding collection of rent, reporting, delinquent rent collections and charges; approve write-offs.
- Analyze and evaluate monthly financial statements. Review and approve monthly variance reports.
0-5 years of experience
Prepare detailed budgets and financial reports for properties.
- Direct and coordinate the activities of staff and contract personnel and evaluate their performance.
- Maintain contact with insurance carriers, fire and police departments, and other agencies to ensure protection and compliance with codes and regulations.
- Solicit and analyze bids from contractors for repairs, renovations, and maintenance.
- Oversee purchasing of building and maintenance supplies, equipment, furniture, etc.
6-10 years of experience
Management portfolio consisting of nine properties totaling over 700 units.
- Develop property budgets, monthly variance reports and maintain financial stability at each property.
- Successfully implement management company goals and services with the Boards requests and expectations.
- Develop on site staff to meet desired expectations with emphasis on professional development.
- Oversee extensive construction projects to enhance the property value and curb appeal.
- Provide customer service support to clients and owners.
- Implement community based events and develop literature to promote a harmonious living environment.
- Maintain vendor relationships and coordinate vendor services.
- Handle emergency situations with the assistance of disaster restoration companies and work with adjusters during insurance claim process.
- Coordinate annual owners meetings by developing the agendas, hiring required help, presenting association goals and accomplishments, presenting previous year’s financial information.
6-10 years of experience
Responsible for overseeing in excess of 3 million square feet
- Maintain high level of tenant satisfaction
- Support Leasing Staff and support Tenant Coordinator with new tenant upfit projects
- Responsible for short term leasing for the properties
- Inspects properties on a regular basis to ensure property is being kept at a high standard
- Solicit bids and contracts, recommend best course of action for work needed
- Coordinates with other departments (construction, accounting, and engineering) as related to property management functions.
- Approve, code, and submit all invoices for payment
- Prepares and administers annual budgets including variance and forecast update reporting.
- Assist at the property level with refinancing needs – site visits by engineers and mortgage inspectors and carry out necessary recommendations
- Proficient in Microsoft Applications (Outlook, Excel, Word), budgeting with JDE software, Insight, and Salesforce
0-5 years of experience
Hire, train and supervise personnel at 7 different property sites
- Provide new site managers on-site training on occupancy issues, policies, practices, application processing waitlist, banking, directing maintenance staff, unit inspections, and marketing.
- Regularly visit and review each of the assigned properties.
- Review monthly financial statements and make suggestions to CEO and on-site managers regarding strategies to attain budgetary goals.
- Assist in budget preparations yearly
- Supervise and negotiate capital projects
- Approve purchases within the confines of the approved operating budget
- Review and evaluate appeals of rejected applications
- Weekly prepare and submit to senior management a summary of the Progress report submitted by each development.
- Maintain current certifications in Rural Development, HUD, Tax Credit and Fair Housing.
0-5 years of experience
Oversee all marketing budget’s for properties owned
- Responsible for onsite training of properties
- Responsible for overseeing all maintenance departments
- Responsible for overseeing all scheduling of employees at each location
0-5 years of experience
Primarily responsible for actively working with site teams to encourage leasing activities including resident relations, marketing and the leasing of apartments. Additionally responsible for effective personnel development, a thorough understanding of the various markets and high standards for customer service, revenue projection analysis vital to the success of this position. It is essential for this individual to be passionate, innovative, and adaptable while working side by side with the marketing team to achieve goals.
- Maintain and prepare monthly reporting to track leasing efforts and revenue projections including supporting action plans to achieve goals.
- Develop and educate site teams on marketing, leasing and customer service standards to ensure the quality of the Companies’ image while guaranteeing a positive resident and applicant experience. Helping teams to make Princeton an easier company to do business with.
- Devise and execute individualized marketing initiatives as needed using all marketing and media outlets on a site by site basis.
- Make certain that all site team members fully understand the corporate policies, procedures and tools available. Help to develop necessary or eliminate unnecessary policies as needed.
- Work with the marketing team to implement training programs that are inclusive of all team members (management, leasing & maintenance) on a regular recurring basis with clear goals and expectations. Training would include customer service skills, general sales skills, fair housing, technology training.
- Conduct regular visits to make certain that all aspects of the site operation are being completed to PPMI standards, including but not limited to: sales efforts, lease renewal
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Regional Property Manager
Last edited by: Gabriela Barcenas, CONTENT STRATEGIST -
Gabriela Barcenas
CONTENT STRATEGISTGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
