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0-5 years of experience
Provided world class customer service to local and international clients by managing the car rental process in compliance with the company policy and procedure.
- Increased company’s customer service satisfaction rate by achieving 85% and up in personal survey’s scores.
- Developed new clients and converted and retained clients utilizing a consultative selling approach.
- Up sales, resolved customer issues and concerns professionally, using effective customer service techniques.
0-5 years of experience
Managed and overseen operations, maintenance, administration, and improvement of commercial, industrial, or residential properties.
- Planed, scheduled, and coordinated general maintenance, major repairs, and remodeling or construction projects for commercial or residential properties.
- Direct collection of monthly assessments, rental fees, and deposits and payment of insurance premiums, mortgage, taxes, and incurred operating expenses.
- Inspected grounds, facilities, and equipment routinely to determine necessity of repairs or maintenance.
- Acted as liaisons between on-site managers or tenants and owners.
- Met with prospective tenants to show properties, explain terms of occupancy, and provide information about local areas.
- Marketed vacant space to prospective tenants through leasing agents, advertising, or other methods.
0-5 years of experience
Determined customer needs by making use of company approved sales and service techniques.
- Prepared all rentals and return documents accurately and completely.
- Assisted all customers with directions, maps, appropriate service information.
- Maintained rental counters and areas to present neat and orderly image.
- Established new business and maintained current relationships.
0-5 years of experience
Increased the level of customer satisfaction and loyalty by providing exemplary service. Maintained all filing and administered efficient correspondence as well as entered all accounts payable/receivable and all TOPS/MICROSOFT 2010 Data Entry.
- Administered the quality and reassurance of service to increase and maintain clientele
- Demonstrated strong interpersonal skills while responding to customer inquiries
- Enhanced the level of communications throughout department and with clientele by being a team leader and solving problems.
0-5 years of experience
Posted daily ads on different web portals and used social media to attract potential clients
- Communicated with hundreds of clients and identified their needs to find a proper roommate and apartment match
- Maintained contact with landlords and contractors to ensure new units would be rented as soon as possible following completion of construction
- Staged apartments for viewings and set up appointments for apartment showings
- Prepared lease agreements for clients and took cash deposits to finalize the rental process
0-5 years of experience
Provided superior customer service and work quality while demonstrating attention to detail, flexibility and innovation in resolving problems.
- Worked directly with customer’s insurance companies to insure payment on rental contracts.
- Built a rapport with both customers and insurance agencies to bring a resolution to issues that would benefit both the customers and the company.
- Performed basic clerical duties to insure an efficient work environment.
- Maintained relationships with other local businesses and established accounts and relationships with new companies.
- Provided customer service in fast-paced environment.
- Successfully assisted customers in merchandise selection.
- Provided superior customer service and work quality while demonstrating attention to detail, flexibility and innovation in resolving problems.
0-5 years of experience
- Actively Marketed new listings and managed portfolio of 800K in revenue.
- Leased homes in a weekly, yearly and monthly capacity. Create, manage, collect and process all lease agreements.
- Successfully guided homeowners and rental clients through the lease/rental process.
- Negotiated contracts on behalf of clients.
- Coordinated property showings, overseeing signing of documents and disbursement of funds.
6-10 years of experience
Monitored all incoming and out going phone calls, faxes and phone logs
- Assisted in completion and processing of all yearly apartment rental leases
- Provided customer service to tenants, contractors, inspectors, delivery persons, managers and company staff
- Collected monies for leases and conducted lock-outs
0-5 years of experience
Provided excellent Product Sales and Customer Service Representation
- Assisted customer enquiries about availability and cost of vehicles
- Registered bookings and explained the terms of rental or leasing agreement including payments
- Completed paperwork with the customer regarding payments and provided ongoing services and sales
0-5 years of experience
- Exceeded performance targets, maximized sales revenue, achieved operational goals and financial objectives.
- Ensured effective control of vehicle inventory, required administrative tasks, controls, and reports.
- Positively and proactively assisted with solving problems for our customers, and used balanced multiple customers in a fast-paced retail environment.
0-5 years of experience
Represented Enterprise with excellent customer service and sales skills.
- Built relationships with customers to improve overall sales volume and increase SQI scores.
- Responsible for resolving customer service issues to insure customer loyalty.
- Resolved overdue rentals by reaching out to each customer and working with them on an individual basis.
- Responsible for daily opening/closing of branch, rentals, returns, damage inspection, completing accurate claims, fuel logs, GPS and prewrite inventories.
- Consistently a top sales performer winning every sales competition held.
0-5 years of experience
- Assisted in 40% fleet growth within 6 months of joining the team.
- Train and monitor the progress of all new employees in all aspects of the job.
- Successfully monitor and maintain up to date billing, status, and communication between shops, insurance companies and customers on 60 or more claims at once.
- Consistently able to maintain and build solid relationships with new and existing accounts.
- Proactively met and exceeded needs and expectations of customers and accounts by using exceptional reconciliation and problem solving/risk management skills.
0-5 years of experience
Excelled in handling a variety of customer service and administrative tasks and resolving customer issues with expediency.
- Demonstrated a proficiency in telephone and front-desk reception within a high-volume environment.
- Provided excellent customer service to those in need of a rental vehicle.
- Consistently praised by management for the quality and timeliness of reports, attention to detail, and having a team-player attitude.
- I’ve enjoyed closer customer relationships and coworker relationships than I’ve ever experienced anywhere else.
- I worked diligently to make our store look and work on a level that boosts customer loyalty and buying attitude, as well as expanding our customer base.
0-5 years of experience
Primary liaison between landlords, tenants, and agents
- Read and interpreted legal documents
- Secured landlords with qualified tenants
- Conducted background and credit checks
- Obtained own rental listings and procured tenants for these listings
- Coordinated appointments to show rentals to prospective tenants
- Retained preferred clients
- Maintained confidentiality of clients
0-5 years of experience
Completed essential rental information for rental process
- Informed customers of rental rates and terms and conditions of contract
- Operated computer systems to compile information for the customer’s reservations
- Identifies and resolved any disputes that may arise between the company and its customers
- Resolved customers billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
- Maintained proper records of all the transactions, sales, complaints, orders, and cancellations
- Provided pricing and delivery information, processed orders, and prepared cash reports
0-5 years of experience
As a team member of the Car Rental Department, improved the financial growth of the Company by being the number one Rental Agent. Always finding a way to please our client and being able to provide them excellent customer service in a fast paced environment.
- Exceed the company’s goals.
- Keep up to date client files, maintain all the proper papers and payments.
- Provided clients with car appraisals: sizes, availability and rates.
- Assisted Supervisor with office work; faxes, emails, paperwork and orders.
- Attended phone calls, informed clients of units’ status and communicated client’s needs with the service advisor in charge of the car. Contacted customers to coordinate the unit pick up time.
- Assisted clients with bill payments.
0-5 years of experience
Determined potential renter’s needs by making use of company approved sales and service techniques
- Prepared and maintained all rental documents accurately and completely
- Responsible for the collection and recording of monthly rental fees
- Maintained positive and open communication with both management and residents
0-5 years of experience
Answered an average of 30 calls per day by addressing customer inquiries, solving problems and providing product information
- Politely assisted customers in person and via telephone.
- Helped with cleaning the office as well as the vehicles that were returned.
- Helped in delivering vehicles for customer use and also pick up for when a customer’s contract for their rental was done.
0-5 years of experience
Trained and/or Supervised
- Managed office branch of rental company
- Increased car rental by more than 50%
- Handled insurance claims and bills for customer rental
- Processed daily activity reports on car inventory on the company’s proprietary computer system.
0-5 years of experience
Assisted general manager in strategic planning, resource allocation, leadership technique, production, methods, and coordination of people and resources
- Reconciled cash or credit card slips with rental agreements and send to management for daily reporting/processing
- Created/prepared invoices, reports, memos, letters, financial statements and other
- Performed day-to-day administrative task such as maintaining information files and processing paperwork
- Handled and solved customer’s problems, complaints, and concerns
0-5 years of experience
Opened and closed rental agreements
- Direct billed insurances companies and customers
- Qualified customers in order for them to rent a vehicle
- Answered telephones and made calls for company purposes
- Assisted customers with the vehicles using excellent customer service skills.
6-10 years of experience
Responsible for greeting customers, processing rental payment’s (cc and cash handling) and selling optional services.
- Operating a multi-phone system efficiently to ensure client satisfaction, providing directions and shuttle information for each location.
- Respond to customer’s questions and complaints
- Resolve overdue rentals
- Confirm online reservations through Rentworks, Gmail and Revolution Manager programs
- Adept at filing, sorting, importing data, word processing and record keeping.
0-5 years of experience
- Schedule reservations
- Make car contracts
- Answered phone calls for car reservations
- Created employee schedule
- Organized and updated files
- Enhanced my abilities to use Microsoft Office Excel
0-5 years of experience
Keep records of customers interaction or transactions, recording details of inquiries complaints, or com- ments, as well actions taken.
- Confer with customers by telephone or in person to provide information about rental properties.
- Check to ensure that appropriate changes were made to resolve tenants problems.
- Determine charges for services requested, collect deposits or payments, or arrange billing.
- Coordinate and supervise activities of workers engaged in maintenance and repairs.
0-5 years of experience
Greeting clients as they arrive, handling client questions or complaints and working to resolve overdue car rentals
- Receive telephone calls and handle customer issues or direct messages to appropriate personnel
- Complete rental or parking information for customers, disclose rates and terms of rentals and get signatures through effective sales techniques to utilize service options.
- Ensure rental office area cleanliness and conduct associated custodial duties.
- Amazing customer service
0-5 years of experience
Greet customers, provide information and answers to inquiries regarding price and availability of rental cars
- Offer all products, upgrades, and service options by using effective sales techniques to encourage customers to purchase
- Complete rental agreements by obtaining customer signatures and reviewing all purchases, terms and conditions of rental
- Complete, review, and submit various reports to management
- Provide excellent customer service
0-5 years of experience
- Maintained the show and stock room floors.
- Assisted customers with rental agreements.
- Completed delivery and pick-up request for customers.
- Assisted with the Collections process on delinquent accounts.
10+ years of experience
Responsible for advertising, setting and prioritizing appointments, showing apartments
- Liaison for building owner and tenants
- Administering appropriate solutions to tenant complaints and requests
- Coordinating purchasing with various venders for building repairs and renovations
- General accounting
- Developing all contracts
0-5 years of experience
- Work with 8 rental agents servicing 8 dealerships and 1 body shop renting and returning cars on a daily basis.
- Utilize TSD Rental Software and Reynolds and Reynolds Accounting Software to help create monthly reports, dealership statements, and insurance company statements.
- Call insurance companies, body shop, and dealerships inquiring about customers’ vehicles and extensions.
- Train and supervise 3-5 rental agents on company procedures and policies.
0-5 years of experience
- Gathered relevant information from customers to complete Rental Agreements
- Explained and offered valuable add-ons
- Problem solved by making sure the correct fleet was available at time customers needed
- Ran daily reports of vehicle information to make sure all cars were safe and legal to drive
- Rotated GPS units in order to help the company prolong the life span of each unit
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Last edited by: Gabriela Barcenas, CPRW, Content Writer II -
Gabriela Barcenas
CPRW, Content Writer IIGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
