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0-5 years of experience
Full-time Residential Concierge to 20 Pine Street, a luxury condominium in the Financial District designed by Armani Casa
- Managed the 25th Floor Lounge providing superior customer service, utilized knowledge of building policy and procedures
- Provided concierge services for residents such as dry cleaning, event planning, local directions, reservations and setting of appointments to assist with condo unit management
- Assisted Real Estate brokers with offering prospective residents information regarding the community; Assembled collateral packages for prospective residents.
0-5 years of experience
- Greeted and acknowledged all residents and announced/sign in all guests and contractors/vendors
- Provided resident services such as package and dry cleaning acceptance and retrieval, transportation options, restaurant reservations, and any additional requests upon demand
- Projected a consistent image that complemented the property through appearance, performance, and service orientation, while ensuring property rules and regulations are enforced
- Completed daily shift reports giving a time-stamped overview of what went on during shifts, as well as an inventory log that are checked against a MRI computer programming system
0-5 years of experience
Reviewed and answered general correspondence.
- Assisted leases with move in and move out arrangements.
- Established relationships with residents to tailor services to their individual needs
- Received, sorted and distributed mails and packages
- Identified resident’s needs and assisted in the development of services to address the needs.
- Assisted residents with concierge services, such as, booking dinner parties, bar parties and family events around town.
6-10 years of experience
- Provided professional and consistent Concierge service to Residents, visitors and contractors.
- Responsible for various Resident deliveries and daily operation of the property.
- Served as Resident Coordinator and produced HOA forms, newsletters and assisted with social functions.
0-5 years of experience
Residential Concierge/Customer Service
- Provide exceptional customer service to all tenants/guests
- Respond to email communications, answer inquiries and offer suggestions
- Efficiently handle large call volume inquiries from tenants/guests
- Assist with administrative duties such as light copying & fax requests and other requests as needed
- Provide updated information for local restaurants, special events, transportation etc.
- Monitor lobby traffic and alerting residents of deliveries and arriving guests
- Provide all other job duties as requested by administrative/management staff
0-5 years of experience
- Maintain working relationship as liaison between residents and building management.
- Provide excellent service and assistance to residents and management.
- Intercept and direct calls and emails for leasing and management staff.
- Receive, store, and retrieve packages for residents and management.
- Facilitate parking and general movement throughout the building for outside contractors as well as prospective tenants.
- Record and deliver messages to residents, management, leasing, and relieving concierge.
0-5 years of experience
- Perform a variety of concierge and front desk tasks for over 60 families/VIP guests at a luxury residential development, a 5 Diamond hotel property and Forbes 5 star resort
- Provide information, recommendations and booking services for a variety of owner/guest inquiries; included but not limited to directions, hours of outlet operation, hotel services, transportation and travel arrangements, restaurant reservations, and variety of seasonal activities
- Respond to owner/guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
- Proficient in using Microsoft, Excel, Outlook Opera Property Management System, Go Concierge, Compass Sales Force, The Source and HotSOS
0-5 years of experience
- Greeted residents and answered all incoming calls, while providing excellent customer service.
- Addressed resident concerns and issues in accordance with the company’s customer service standards.
- Resolved problems and complaints that residents may have.
- Received, stored and disbursed residents’ packages.
- Maintained required records/ logs and delivered packages to the appropriate residence.
- Help residents with immediate needs (i.e. Resident lock-outs).
- Handle & assist resident’s service request.
- Assistance in late night move-ins with new residents.
- Security stand point(s); checking all key doors, windows, and amenities daily.
0-5 years of experience
- Greets all residents with a friendly “hello” and “see” you later when they enter and exit
- Answer questions pertaining to the building and amenities, register visitors, and vehicles
- Handles all incoming calls in a polite and professional manner using standard phraseology
- Help with move- ins and move- outs of residents.
- Communicates residents/visitor’s comments, complaints, and requests to the appropriate departments and managers
- Booking the board room and freight elevator for residents
- Arranges storage and delivery of incoming packages
6-10 years of experience
- Consistently protect the privacy, and security of all residents and guests.
- Assisted all residents with daily requests, and inquiries.
- Maintained Building Link in order to coordinate with Residential team, and follow residential protocols.
- Managed guest sign-in logs to ensure efficient details and protection.
- Managed mail/package delivery and distribution to all residents.
- Escorted guests while describing hotel amenities, always maintaining Forbes standards.
- Implemented Mystique systems to update incoming guest preferences.
- Provide lateral service for Concierge, Club lounge, and Front Desk personnel when needed.
0-5 years of experience
Maintained daily log and wrote incident reports
- Checked deliveries
- Tracked keys for whole premises
- Monitored CCTV
- Greeted visitors and monitored for resident safety
- Conducted Interior and exterior patrols
- Answered guest questions
- Routed resident calls to correct internal or external resource
- Checked and tested fire alarm panels
6-10 years of experience
- Responsible for maintaining the physical appearance of surrounding area of the building.
- Maintain leasing office, lobby, and game room’s appearance.
- Regular check of lights and vacuuming of hallways in building.
0-5 years of experience
- Provides a warm and sincere greeting to all residents, prospective residents and guests in the front lobby
- Performs regular inspections of Coffee Bar inventory and supplies, orders as needed
- Communicates effectively on a regular basis with Business Manager to update on community operations
- Ensure that the common areas are free of safety hazards or liability concerns
- Maintains knowledge of laws, rules and regulations governing towing of vehicles and is responsible for keeping the front drive clear of parked cars
- Assists in the planning of, and attends resident functions
- Ensures orderly records are maintained for all Resident Services provided by property
- Assists residents with packages to apartments
- Ensures that the non-solicitation policy of the property is followed
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Residential Concierge
Last edited by: Gabriela Barcenas, CONTENT STRATEGIST -
Gabriela Barcenas
CONTENT STRATEGISTGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
