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Residential Property Manager Resume Samples
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0-5 years of experience
Direct responsibility of community management, resident relations, collections, budget preparation and maintenance.
- During first six months of employment, increased NOI from negative $21,000 per month to positive $13,500 per month through successful leasing and expense management.
- Increased occupancy from 85% to consistent 97% within first six months.
- Reduced average outstanding collections from $18,000 to $1,100 through management of employees, contact with residents and securing higher quality credit tenants.
0-5 years of experience
Inspect properties regularly to ensure building operations are performed according to standards and procedures.
- Maintained current knowledge of each assigned property and tenant.
- Oversaw construction projects, repairs, and capital improvements as required.
- Received and processed apartment alteration requests.
- Reviewed lease packages and application packages for new tenancies.
- Supervised building staff.
0-5 years of experience
Ensured compliance with Home Owner Association covenants by residence in twelve communities across the state
- Performed inspections at property sites to verify adherence to standards, and reported findings to Board Members
- Spearheaded grievance resolution meetings between community members on multiple occasions
- Maintained community budgets, including accounts receivable and accounts payable to guarantee financial solvency
- Prepared request for proposal documents that garnered bids from providers for community maintenance services
- Conducted meetings that included company executives, Home Owners Association Board Members, and community
6-10 years of experience
- Successfully managed a high end 104 unit apartment community
- Motivated and communicated with all staff members as well as outside vendors
- Worked closely with the corporate office and performed all duties which required reports
- Created and maintained a successful resident retention program
- Quickly learned how to use a new computer software system that was utilized to keep track of all monies
- Performed outside marketing to increase traffic into our community which enabled us to maintain a high occupancy
0-5 years of experience
As property manager of a 107-unit property I was solely responsible for all administrative functions of the property.
- Hired and evaluated the performance of a maintenance staff of 3.
- Selected and hired the contract personal for property projects and contract services.
- Planned, organized and hosted monthly resident functions and seasonal events to build resident relations.
- Responsible for the daily inspection of the grounds to ensure the highest quality presentation to current and prospective residents and determine necessity of repairs and/or maintenance.
- Directed the maintenance team and scheduled vendors for the make ready/turn of all vacant units at a 20% turnover ratio and inspected complete made ready apartments to ensure the quality of work performed by maintenance and vendors.
- Investigated complaints, disturbances, violations, emergency situations and responded to them accordingly and effectively.
- Conducted monthly close out and completed all month end accounting reports.
- Processed account payables submitted by vendors and contract accounts and reviewed monthly account statements for accuracy.
- Reviewed rents and incentives based on weekly market surveys to ensure that they were in line with rental markets competitive area properties.
0-5 years of experience
- Managed the 192 residential unit forest park in an effective and profitable manner.
- Recruited and hired an effective staff. Calculated rents and maintained the accounts with 100% accuracy.
- Resolved tenant complaints and maintained excellent tenant relations.
- Inspected grounds, facilities, and equipment routinely to determine necessity of repairs and maintenance.
- Directed and coordinated the activities of staff and contract personnel, and evaluated their performance.
- Met with prospective tenants to show properties, explained terms of occupancy, and provided information about local areas.
0-5 years of experience
Responsible for approximately 800 units with an annual turnover rate of more than 40%.
- Managed operating projects and renovations as well as day to day operations.
- Supervised five employees and outside contractors as required.
- Developed and maintained zero based budgets for routine operating expenses and projects.
6-10 years of experience
Solely managed and operated a high rise of 102 apartments
- Leasing, bookkeeping, make readies, collected and deposited rents, scheduled maintenance request, maintained pool and common areas
- Computed daily, weekly, and monthly reports for the owner
- Utilized Microsoft Word, Excel, and PowerPoint, converted all tenant files from MS Access software to Yardi
- Managed 2 apartment buildings consisting of 122 units and 254 units
- Supervised restoration to condominiums, president of the HOA, supervised staff of 12
0-5 years of experience
Managed a 4,500 sf townhome in mountain town known for skiing and other year-round outdoor sports. Converted townhome from long-term tenant rentals to nightly rental agreements.
- Coordinated major remodeling of the unit, including wall removal, carpet replacement, tile, appliances.
- Managed remodeling budget, pulled permits, negotiated with contractors and supervise vendors on-site.
- Handled property damage and resulting insurance claims.
- Drafted rental agreements with long-term (6 months+) tenants. Conducted background checks, credit checks and other safety measures prior to rental.
- Marketed the rental unit in various online and print publications to attract tourist business; maintained a high residency rate (80-100% booked November – April).
- Conducted all accounting functions, including rental deposits, calculating costs and deposit returns.
- Provided concierge services, recommending and booking various attractions for guests and meeting special requests.
- Hired, Scheduled and supervised contract housekeepers, managed 3 different internet calendars to coordinated rentals, maintenance and housekeeping.
0-5 years of experience
Managed 450 Storage Units.
- Increased revenue by 15%.
- Increased Occupancy 8%
- Managed Delinquency to meet 5% corporate requirement.
- Provided retail and truck rental services to customers.
- Supervised Relief Managers and Groundskeepers.
0-5 years of experience
- Gathered and processed lease agreements and recertification applications
- Collected monthly rent payments, submitted property bills for payment, made deposits, typed and delivered late notices
- Maintained an occupancy rate of 90%
- Organized and implemented community events for tenants
- Performed quarterly apartment inspections and daily ground inspections
- Supervised maintenance, completed work orders and resolved property issues while overseeing 74 units
0-5 years of experience
Managed 350+ properties throughout Anne Arundel and Prince Georges Counties
- Effectively reduced costs of business while increasing productivity
- Developed vendor relationships and provided oversight on maintenance
- Designed unique and successful marketing strategies to reduce vacancy rates
- Fostered Client/Customer/Prospect relationships to increase collected management fees
0-5 years of experience
Responsible for 174 units at Sterling Magnolia property, located in the Eastover area
- Supervised a team of five staff members, and was responsible for training and professional development
- Implemented and facilitated property management, maintenance, and improvement projects on-site
- Oversaw all contract management duties and the coordination of property vendors
- Responsible for developing all weekly, monthly, and quarterly financial reports for management distribution, and for ensuring the group met all budget objectives
- Prepared annual operating budget and responsible for managing expenses and income to meet goals
- Cultivated and supported resident relationships, as proven in high marks for tenant annual survey scores
- Created and maintained marketing efforts for the community
- Management of over $1.5 million capital improvement project that was started in January 2014
0-5 years of experience
Managed 104 Unit Apartment Complex while increasing property worth
- Coordinated construction upgrades for multiple buildings to meet city code standards
- Organized and performed all administrative duties, including archiving records and files
- Attended Residential Property Management legality classes for resolving resident disputes
- Learned how to perform maintenance and construction renovations
0-5 years of experience
Managed 5 properties (private homes) in owners’ absences
- Inspected properties for safety and operational functioning; identified necessary repairs
- Diagnosed and scheduled repairs for malfunctioning systems; supervised subcontractors
- Ensured properties were up-to-code for safety and structure
- Processed invoices and accounts payable using Excel
- Updated owners regarding status of properties on a monthly basis
0-5 years of experience
Responsible for the maintenance of a 72 unit complex facility.
- Directly responsible for ordering all building needs, repairs, and scheduled maintenance.
- Duties also included supervising a staff of 10 individuals. Processed payroll and facilitated the implementation of all company policy.
- Trained and developed staff and frequently promoted team members from within our unit to lead other properties for the company.
- Managed all accounting aspects of the property and worked directly with the tenants to resolve a wide range of concerns.
6-10 years of experience
Oversaw tenant relations and management of eight hundred homes by managing for different residential owners to ensure the properties were being well maintained
- Held bottom-line responsibility for end-to-end property management functions, including tenant relations/maintenance, and oversight of contracted services.
- Developed reports, ensure operating compliance with the guide of property improvement projects for homes that were being rented or sold.
- Collected rental payments, filed eviction notices, daily bank deposits.
- Prepared new leases or ownership contracts.
- Efficient in selling single, multi-family and investment residential properties.
- Kept accounting records for each owner for tax purposes, including obtaining title to an investment property.
- Assisted with pre-certification paperwork for foreclosure properties for owners to review.
0-5 years of experience
- Administered daily functioning of 2 properties (220 units) and supervised 7 staff members. Inspected sites regularly to ensure compliance with organizational established policies, safety measures and quality standards.
- Managed financial operations of two properties including payments for leasing, maintenance, and office supplies.
- Sorted out clients’ complaints effectively and addressed them in a professional manner.
- Documented and reported all financial transactions related to the properties.
0-5 years of experience
- Coordinated, planned, monitored, directed and evaluated all aspects of operations while making certain the delivery of outstanding service to the clients was maintained.
- Functioned as Project Manager of the interior and exterior renovation of a 365 distressed multi-family apartment community.
- Inspected and audited properties on a routine basis to verify compliance with company standards for operational and financial key measurements, curb appeal, general maintenance and safety.
- Developed and implemented a service request system to assure prompt response to client’s needs, as well as follow up to guarantee satisfaction.
- Developed and implemented a service request system to assure prompt response to client’s needs, as well as follow up to guarantee satisfaction.
- Produced monthly financial reports for distribution to corporate officials and owners.
- Responsible for supervising the processing of tenant credit checks, move-in process, dealing with complaints, and scheduling maintenance.
10+ years of experience
Established rental rate by surveying local rental rates; calculate overhead costs, depreciation, taxes, and profit goals
- Attracted tenants by advertising vacancies; obtained referrals from current tenants; explained advantages of location and services
- Showed rental properties
- Contracted with tenants by negotiating leases; collected security deposit
- Evaluated credit and rental history of new applicants; verified income and assets
- Accomplished financial objectives by collecting rent; paying bills; forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective action
- Maintained property by investigating and resolving tenant complaints; enforcing rules of occupancy; inspecting vacant units and arranging for repairs; planning renovations when needed
- Filed necessary legal documents for non-payment of rent, and appeared in court for all legal matters when necessary
6-10 years of experience
Maintained knowledge of competition using evaluation of market conditions and trends.
- Conducted tours for potential tenants.
- Handled customer complaints to verify they were properly handled.Managed all day-to-day activities involving tenants, subcontractors and property management..Managed overall tenant relations, including promoting tenant satisfaction and streamlining services delivery
- Worked with the owners to identify, develop and achieve community goals and objectives.
- Recommended clarifications and changes in program policies to the property owner.
- Maintained tenant relations with regular tenant visits and phone calls.
0-5 years of experience
Instrumental in preparing and finishing reroof project of 75 units with negotiation of loan processing and underwriting.
- Supervised operations for the 10,000 sq. ft. social hall within the 80 acre homeowner community.
- Managed recreational areas, 2 swimming pools, spa, tennis courts, exercise room, and streets
- Worked with vendors to maintain landscaping, supplies, and services to ensure property integrity.
- Managed renovation/rehabilitation work and contractor operations.
- Ensured property and homeowners’ properties meet all regulatory compliance requirements.
- Managed multiple board and budget meetings, meetings with vendors, to coordinate with homeowners and board members.
6-10 years of experience
Owned and managed three multi-family residential properties complying with local and state policy in the state of Connecticut.
- Prepared all necessary documentation relating to the leasing of properties, including tenancy agreements and inspection reports.
- Managed and maintained rental income of properties while making efforts to limit number of rental arrears and tenancy tribunal appearances.
- Managed interviewing and placement of prospective tenants, together with the completion of all associated documentation.
- Arranged advertising with major newsprint publications and internet.
- Handled property maintenance and repair issues including obtaining quotes, confirming job with tradesperson and payment of invoices.
- Mediated tenant conflict and disputes and informed the Housing Department of issues.
- Complied with state procedures for appropriate filing of documentation for tenant eviction.
0-5 years of experience
Kept properties occupied with qualified tenants through advertising, lead follow up, property showings for prospective tenants
- Collected deposits and rents, enforce terms of rental agreement, resolve tenant complaints
- Scheduled maintenance and repairs, regularly inspect property to ensure it is good working order, quickly resolve emergency maintenance issues.
- Kept open dialogue with property owner on vacancies, tenants, physical condition of property and any issues.
0-5 years of experience
Collected all rents, prepare and distribute receipts; prepare and deliver bank deposits
- Screened tenant applicants; showed and rented vacancies; checked references; prepared rental agreements
- Advertised vacancies online as needed
- Managed tenant relations; responded to tenant problems and requests
- Responsible maintaining cleanliness and appearance of property
- Obtained and oversaw assistance from outside contractors as needed
- Performed minor building maintenance, touch up painting and other maintenance requests as needed
0-5 years of experience
- Managed and maintained 144 units on two properties while abiding by Fair Housing and state law guidelines, company policies and procedures.
- Qualified prospective residents based on credit rating and other qualifications.
- Administer collection process and court proceedings as needed related to past due accounts.
- Prepared and executed rental agreements, policies and procedures to new residents.
- Documented and maintained accounts receivable and payable.
- Worked under general supervision, exercising sound judgment in conflict resolutions.
6-10 years of experience
Managed over twenty buildings throughout downtown Philadelphia, including 300 residential units and 15 retail spaces.
- In-house leasing professional, responsible for the marketing and leasing of all units
- Handled all tenant relations, including screening of potential tenants, investigating and resolving tenant complaints, and enforcing rules of occupancy
- Wrote pro-forma budgets and performed inspections of potential acquisitions
0-5 years of experience
Manage 70 residential properties for a national contract in the Greater Indianapolis area
- Coordinate scheduled repairs with tenant and contractors
- Assisted with unit turnover at lease end
- Processed deposit accounting and tenant chargebacks
- Marketed business through means of social media and internet advertising
- Building clientele through face to face meetings with real estate investors
- Sell residential properties to clients throughout the Indianapolis area
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Last edited by: Gabriela Barcenas, CPRW, Content Writer II -
Gabriela Barcenas
CPRW, Content Writer IIGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
