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0-5 years of experience
Responsible to the Store Manager for maintaining the operational soundness of a big box retail store with annual sales in excess of $39 million.
- Directly accountable for ten departments, providing support to seven directly reporting Department Managers who in turn managed over 60 associates.
- For FY2014 achieved Operational Assessment Review score of 94.6, which was the highest score in the Market and one of the highest in the Southeast Region.
- Exceeded both sales and profitability forecasts for FY2014.
- Recognized as the only store in the Market to exceed Customer Focus benchmarks all four quarters of FY2014, resulting in bonuses for all associates.
6-10 years of experience
Aggressively pursued new business by establishing relationships with local vendors of building products and deepening product assortments which led to an increase of over one million dollars in contractor sales in 2013.
- Member of management team that was recognized as Store of the Year in 2010 for exceeding annual sales and margin budgets by 105%.
- Properly managed all store costs to maximize store profitability and achieve margin budgets.
- Responsible for cross-merchandising products which led to increased margins and sales of numerous product groups.
- Created and implemented selling program for flooring sales specialists in 2007 which led to increases in overall department sales and drastically increased sales levels of installation services.
- Consistently exceeded annual department sales and margin goals by implementing strategic product merchandising techniques and aggressively increasing inventory levels.
10+ years of experience
Rotated through several sales floor roles at various Metro Region sites within the retail chain prior to landing management post supervising three multi-million dollar departments – Garden, Electrical, Plumbing and approximately 30 store associates. Led staff training on selling and service tactics; held oversight for financial success, requisitions, and visual merchandising, loss prevention, customer service, and performance management. Monitored sales by SKU via proprietary business intelligence system, reacting swiftly to consumer trends.
- Grew sales for departments under management to $12.1M a full 34% of annualized retailer sales.
- Advanced average Garden sales annually by $200K through effective merchandising, stocking, and associate training.
- Impacted sales and product selection processes for Electrical Department.
- Recognized for expertise in hardware lauded as the “go-to” person on questions related to plumbing, electrical supplies, lighting, painting, DIY home repairs, water and solar systems. Selected as site spokesperson facilitating consumer training on the proper installation of storm panels during hurricane season.
- Surpassed FY2014 Plumbing Department sales goals 5% producing $3.1M.
0-5 years of experience
Promoted from Sales Associate to Acting Manager within 6 months. Promoted from Acting Manager to Assistant Manager within 12 months
- Managed Staff of 20+ associates.
- Increased profits through effective sales training and troubleshooting sales reports.
- Ran markdown reports, managed store replenishment and analyzed reports.
- Monitored consumer purchasing trends.
- Assigned associates to specific duties to best meet needs of the store.
0-5 years of experience
Developed excellent organizational and planning skills through maintaining schedules and payroll
- Applied all guidelines and procedures through the use of the company’s project manager task system
- Met deadlines for inventory counts and wrote incident reports as needed; prepared bank deposits
- Merchandised and advertised numerous products to ensure success of sales as well as ordering products that were low in inventory
- Opened and closed the store according to safety guidelines of the company
- Maintained efforts of being a strong, influential team leader by ensuring excellent customer service was being provided to over 50 customers a day
0-5 years of experience
Managed four branches while also focusing on upholding the company image by providing
excellent customer service.
- Conducted daily deposits to financial institutions
- Created and provided daily reports to upper management
- Ensured accurate inventory management through the use of ordering and receiving
- Provided customers with an enhanced experience
- Created marketing and advertising opportunities through the use of proper product placement
- Collaborated and communicated with other store branches through the use of various
- Maintained cleanliness of both the indoor and outdoor store environment
0-5 years of experience
Managed merchandising operations, expense management, sales, and resolved complex
- Processed Payroll and supported HR functions such as payroll, benefits and job training for customer service issues.600+ employees.
- Reviewed Profit and Loss statements.
- Directed employees on merchandising and productivity goals.
- Processed Accounts Payable and Receivable payments for Vendors.
- Evaluated, hired and trained employees.
- Ensured that tasks were appropriately executed by monitoring performance and prioritizing while working within project timelines.
0-5 years of experience
Participated in directing this $11MM store employing more than 80 Associates including management alone with 2 coaches and 2 leads.
- Boosted sales in footwear along with helping the store set 3 new sales records.
- Diligently oversaw recruiting, training and development of the entire staff.
- Drafted accurate daily and weekly reports, managed inclusive inventory and conducted store meetings.
0-5 years of experience
Assisted the Store Manager with the overall operations of the store and aligned the staff to corporate strategies and goals
- Ensured that the staff is assisting all customer’s in an accurate, efficient manner while providing extraordinary service
- Maintained and expanded individual & business relationships and cultivated new business relationships by actively participating in community activities
- Administered semi-annual and annual employee appraisal
- Coached, trained and developed staff by creating development plans & disciplinary write ups
- Ensured staff is meeting their goals and managed the flow of traffic in the store
0-5 years of experience
Supervised 100+ direct reports, including non-exempt supervisors.
- Assisted the Store Manager in the general operation of a retail store with a yearly sales volume of $90 million.
- Planned and prepared work schedules to meet the needs of the store and assigned employees to specific duties.
- Interviewed, hired, fired and trained employees to perform job duties and maintain high standards of excellence.
- Increased the customers experience score by holding meetings and training employees in customer service.
- Prepared operational statements, inventory of merchandise and helped decrease store shrinkage.
- Oversaw store cleanliness and safety and opened and closed the store.
0-5 years of experience
Managed total store operations in collaboration with store manager to provide excellent customer service, improve sales trends, optimize inventory reduction, control labor, reduce shrink and improve gross profit margin
- Merchandising – increased store sales to 2.9% above budget by maximizing seasonal trends, aggressive eye appealing end displays, power wings, implementing new and current planogram on schedule, focusing on sale item replenishment, in stock of core items, fast movers and impulse items
- Inventory Control – utilized all key elements of store initiative to insure proper inventory of backroom merchandise and improve in stock conditions on sales floor – ensuring a more efficient flow of product
- Management Control Profit – implemented shrink reduction programs to include proper damage procedures, timely process of product withdraws, weekly review of Inventory Analysis Report, loss prevention, follow-up of daily SMS alerts and proper accounting of daily cash – resulting in shrink reduction of .66%
- Labor – optimized weekly labor schedule program to achieve excellent customer service, maximized timely execution of work tasks, provided customers with a neat, clean, well-organized shopping experience – meeting budgeted labor of 6.8%
0-5 years of experience
In charge of three departments, Lumber/Building Material, Millworks, Tools/Hardware then moved over to Appliances/Cabinets, Flooring, Paint/Wall Coverings/Blinds.
- Developed entry-level sales associates to leadership positions and served as primary training resource for new employees.
- Managed payroll budgets, led inventory control programs.
- Acted as store manager when needed.
- Ensured overall safety of the store.
- Made sure scheduling was used at its optimum for maximum coverage for customers.
- Oversaw and verified product deliveries and coordinated stock with current sales campaigns.
- Ensured all employees were fully trained in departmental safety and product knowledge.
0-5 years of experience
Partnered with Store Manager in driving results for a $2 million dollar volume store.
- Re-merchandised store to cater to customer as well as highlighted pricing.
- Increased ADS, UPT, and Conversion YTD by identifying merchandising opportunities.
- Consistently achieved private credit goals as well as loyalty enrollment.
- Repaired the break down in receiving and processing the high volume of freight by scheduling within payroll allowances.
- Drastically improved backroom organization.
- Ownership of monthly loss prevention action plans for high shrink target store.
- Developed, mentored and promoted two Part Time Associates to Sales Leads
- Successfully recruited and hired a talented staff of 25 seasonal employees.
- Successfully led the holiday and inventory season without a store manager in position.
0-5 years of experience
Recruited to help build revenue and elevate customer service for a leading area “big box” retailer of sporting goods, apparel, and footwear.
- Monitored and oversaw adherence to plans, policies, procedures, and controls governing a broad range of categories including sales, merchandising, customer service, shipping/receiving, inventory control, loss prevention, staff development, and information management.
- Analyzed computer software-generated metrics on a regular basis to assess current versus historical sales by product as well as reasons for sales improvements or declines based upon factors including product placement and pricing.
- Initiated corrective actions, based upon interpretations of metrics, to remedy decreases and elevate increases in sales.
- Deterred thefts improving loss prevention results store-wide, proactively identifying and responding to potential losses based upon monitoring and evaluation of observed behavior of store patrons.
- Developed employee work schedules in accordance with budgeted payroll expenses.
- Closed and reconciled registers, preparing deposits.
- Screened, interviewed, and recommended hiring of staff personnel.
- Delegated responsibilities and supervised staffs of up to 15 employees.
0-5 years of experience
Supported the General Manager in the overall coordination, direction and evaluation of departmental activities in a busy supermarket setting. Created a culture of learning, growth and career development for team members. Guaranteed a clean, exciting and safe environment for customers that offered value in convenience, money and presented them with a variety of fresh and tasty products.
- Improved weekly sales to over $100,000, an increase of approximately $3,000 in added customer volume.
- Upheld a high standard of merchandising, store presentation, placement of commodities and proper display techniques that were relevant and visual to the buyer.
- Made the difference for customers with a proven ability that provided accurate product information, recommended specific items that met their needs and ordered based on demographics.
- Ensured proper inventory levels of about 8,500 items through counts, replenishment routines and rotation of stock, which prompted less than 200 outs in the store on a daily basis.
0-5 years of experience
- Controlled overall operations of a store that generates $800K monthly including payroll, inventory, store layout, and consumer/employee satisfaction
- Managed time sensitive environment by delegating duties to 50-80 staff members
- Analyzed store’s trend, SKUs sales performance, product pricing, and consumer preferences that resulted in improved growth and profitability (81st percentile in company, store ranking improvement from 384 to 174)
- Advised on various products reflecting the consumers’ demand that led to implementation company-wide
- Directed store meetings and solved various employee and customer conflicts
0-5 years of experience
Provided leadership to store associate team, of 15 to 20 people, to meet and exceed
store goals
- Contributed personal talent and sales knowledge to educate and train associate
- Motivated and inspired the associate team to reach sales goals through coaching and contests
- Responsible to performing daily brand operations and providing KPI updates to our DM to track overall district performance
- Demonstrated the ability to recruit, hire and fully staff the store with associates,
- Provided loss prevention education throughout the store to reduce the risk of both internal and external shrink
0-5 years of experience
Learned all store operations and duties for a range of positions, ranging from Store Manager to Sales Associate.
- Provided excellent customer service by integrating cultural drivers within the company.
- Drove sales through maximizing team performance.
- Organized, prepared, and arranged promotional materials and displays.
- Responsible for training, driving engagement, and supervising associates.
0-5 years of experience
Coached and managed twenty or more sales floor employees on a daily basis.
- Planned, coordinated and executed all store sales meetings monthly.
- Managed store P&L daily to maximize store profitability.
- Opened and closed the store as well as handled all cash and check deposits.
- Executed store level selling strategies across all departments in store.
- Organized new monthly coaching process for all sales employees.
0-5 years of experience
Effectively ensured productivity of associates in meeting expectations in an efficient manner, with high integrity
- Actively identified sales opportunities and changed approach to drive a different outcome
- Successfully recruited, hired, and trained efficient and friendly Team Members
- Proactively monitored and coordinated payroll and scheduling
- Capably organized brand building events
- Efficiently maintained social media platforms in order to promote the business
0-5 years of experience
Maximized sales by providing exceptional customer service and upselling product
- Initiated changes to improve business by analyzing sales figures and key performance indicators
- Recruited and trained new candidates for management and associate positons
- Motivated and coached employees to guarantee store met sales and credit goals
- Performed employee performance reviews to ensure company policies are adhered to
0-5 years of experience
- Known for friendly and energetic customer service that led to profit growth and increased repeat customer traffic.
- Key holder with opening and closing duties including bank depositing and trickle reporting.
- Executed monthly Plan-O-Grams as well as merchandising changes.
- Managed a staff of eight employees as part of a management team of four.
- Received inventory daily and coordinated with backroom staff to ensure merchandise was always replenished and that markdowns were accurately maintained.
0-5 years of experience
Increased profits through effective sales training and troubleshooting profit loss areas.
- Hire, trained and evaluated associates in goals vs. actual sales.
- Generated repeat business through exceptional customer service.
- Coordinating and maintaining floor and stock areas consistent with store standards in presentation.
6-10 years of experience
Analyzed store’s financial reports and taking action to maximize revenue 19 million+ and control costs at below budget. Ensured all loss prevention programs and shrink procedures are adhered to and that specific shrink targets are achieved.
- Planed, identified, communicated and delegated key responsibilities and practices to the store management team to ensure smooth flow of operations within the store. Motivated and inspired a team of 115+ employees and 8+ managers to high performance and friendly responsive customer service.
- Managed overall store accounts 500+ exceed sales of 3.5 million+.
- Responsible for store’s inventory control 2.5 million – 4.0 million.
- Responsible and accountable for driving business results through the effective management in the key areas of retail revenue growth, managing expenses, developing people and outstanding customer service.
- Reviewed store environment and key business indicators to identify problems, concerns, and opportunities for improvement in order to provide training and coaching to store management team to take action and achieve operational goals.
- Created long term and short term goals and store implementation action plans to support execution of district, region and company initiatives to achieve both operational excellence and business results and follow up consistently to ensure accountability to plans.
- Well organized with the ability to effectively manage numerous issues both store and corporate level.
0-5 years of experience
Manage all operations and policies with in the stores (Inventory, Payroll, and Transfers In or Out, Customer Concerns). I am responsible for hiring and training every single associate including management team. I have developed and build over 5 key holders for the district (Sales Lead). Foster an environment in which guests enjoy high levels of service and employees are motivated to deliver top performance. Manage front-end operations to ensure friendly and efficient transactions at checkout.
- In 2012 propelled store to improve ranking from in district by increasing sales and improving guest service and employee morale.
- Serve on special taskforce in-charge of turning around under-performing stores. Help other managers in struggling stores, and contributed to significant improvements in guest satisfaction and sales.
- Managed to obtained five consecutive audits with a perfect score of a 100%
6-10 years of experience
Directly responsible for assisting in the day-to-day operations of a 50,000sqft facility, handling all aspects from store performance, cash control, inventory and security, customer service and management of staff.
- Proven track record of sales, coming in First Place in Company-wide promotions
- Supervised a staff of 100+ individuals, from pharmacists to courtesy clerks.
- Achieved multiple years Accident and Injury Free at same location.
- Consistently meet and exceed goals for Profit, Shrink Control, People Development, and Food Safety.
- Effectively and accurately forecasted sales projections and labor needs for entire facility.
- Store positions held include Assistant Store Manager, 2nd Assistant Store Manager, Head Clerk, Food Clerk and Booth Clerk.
6-10 years of experience
Manage the opening and closing operations for the store and serve as the manager on duty by leading the sales team on various shifts.
- Train and supervise sales associates on store policies, procedures, and specialized product information.
- Deliver an excellent customer service experience by greeting customers, assisting them with selecting items, answering questions, and providing product information.
- Ensure that stock levels are maintained and that merchandise is organized and displayed
0-5 years of experience
Responsible for assisting the Store Manager in the day to day operations of the store.
- Managed and developed associates ensuring adherence to [company name] Standard Practice.
- Directly responsible for Grocery Sales Manager, Retail Pricing Coordinator, DSD Receiver, Frozen Food and Dairy Associates, and Specialty Merchandising Associate.
- Indirectly responsible for providing direction and instruction to all store associates.
- Monitored shrink and ensure that inventory and monies were accounted for.
- Ensured store conditions, customer service, product quality, freshness, availability, variety, and execution of all policies and procedures.
0-5 years of experience
- Performed administrative and secretarial support functions for the District Manager.
- Assisted the Store Manager with general accounting functions and scheduling.
- Maintained installer journals and assisted installer specialist with Accounts Payable and Accounts Receivable.
- Directed and oversaw the daily activities of the sales counter.
- Assisted the Dispatcher with inventory control and maintenance.
- Provided customer service and telephone support.
10+ years of experience
Constantly promoted within 22 years of employment
- Planned, directed, or coordinated the actual distribution or movement of product and service to the customer
- Coordinated sales distribution by establishing sales, territories, quotas, and goals
- Analyzed sales statistics gathered by staff to determine sales potential and inventory
- Monitored customer service employees by department
- Staffed the store including interviewing, training, yearly reviews, payroll, schedules
- Conducted daily associate meeting on how to meet metrics, sales, open credits, new register training
- Met Metrics in sales of departments, credit, protection agreements, shop your ways rewards
- Project Manager in charge of placement and movement of department within specific time constraints
0-5 years of experience
Analyzed store’s payroll and coordination of all internal scheduling. Communicated, executed, and oversaw marketing functions, loss prevention, and successful merchandising floor-sets in a timely manner.
- Supervised up to 8 employees on rotational shifts in various operations to include training, emphasizing excellent customer service, cashiering and merchandising culture.
- Utilized management tools such as KPIs, to maximize productivity, grow revenues, control costs, and ensure appropriate inventory management.
- Directed all the operations of sales floor with the Store Manager.
- Responsible for the recruitment, training and evaluation of the employee.
- Worked closely with senior management and sales teams to ensure store met regional and corporate financial goals.
- Managed daily reports and maintained budget.
- Inspected store facility and common areas, ensuring safe and smooth operation of the store for employees, customers and suppliers.
0-5 years of experience
Provide top-notch customer service resulting in establishing a loyal customer base for the company
- Work as a contributing member of the team, resulting in exceeded store sales and profit targets
- Utilized leadership skills to provide support to the store manager including: running the daily operations of the store, supervising employees and leading sales efforts during the manager’s absence
- Assist the store manager in recruiting and retaining top tier talent helping to build a dedicated and successful team of employees
- Recognized as Top Salesperson of the Month and Assistant Manager of the Month
6-10 years of experience
- Hired, trained and coached commissioned sales and support staff.
- Outperformed all district stores in appliance sales increase for two consecutive years.
- Directed sales and support staff in the successful implementation all company marketing and merchandising programs.
- Monitored and achieved a customer service level in excess of company expectations.
0-5 years of experience
Manage financial and merchandising aspects of a 2.5 million dollar retail location with 20 employees.
- Consistently increased store sales by 10% to 15% for a consecutive 6 months through developing promotional sales and improving
- Conduct General Ledger and P&L analysis to account for any expense overages to district manager.
- Ensure store is operating functionally within the limits of fiscal budget.
0-5 years of experience
Develop selling supervisors on leadership, conflict management, productivity, and profit
- Oversee full cycle recruitment program, including interviews to new hire orientation and training
- Solidify client relationships by development through client outreach training
- Process payroll standards and P&L audits; decrease P&L spending by 19% over 3 months
- Initiate an operational guide to efficiently conduct loss prevention and receiving standards
- Comply with company HR standards, union regulations, and California labor initiatives
6-10 years of experience
Responsible for overall operation of the store including supply orders and maintenances issues.
- Responsible for recruiting and hiring new associates and managers through e-recruitment Taleo system
- Responsible for overseeing and continue development of the Shipping and Receiving team and its Manager as well as Department Managers, Store Leads and 20-30 associates.
- Acting Store Manager for three months, including inventory and high profile visit.
- Responsible for Operational training of new Store Operation Managers and New Store Managers
- Responsible for scheduling through staff works/Campbell time and attendance and maintaining payroll at 6.8% for the year. Maintaining inventory percent at .66%, beating the district average of .80%
0-5 years of experience
Delegate tasks and supervise shifts of 13 employees
- Maintain financial charts utilizing Microsoft Excel
- Facilitate quarterly training seminars to secure a knowledgeable and well trained reserve of shift supervisors and assistant managers
- Collaborate with the Store Manager to achieve short term and long term goals, quotas and deadlines within established budgets
- Awarded Star of the Month in October 2013
0-5 years of experience
Contributed in maximizing store performance utilizing key performance indicators.
- Lead in Recruiting, hiring, and retention of top talent
- Partners with Store Manager on specific action plans to exceed sales goals.
- Managed loss prevention issues and lead in inventory procedures.
- Ensured the highest levels of customer service and satisfaction.
0-5 years of experience
- Promoted employee productivity through short daily meetings
- Attended weekly sales meetings to analyze store sales, upcoming ads, scheduling needs, and upcoming merchandising plans
- Preordered seasonal sales merchandise based on previous item sales
- Generated product orders for the grocery side of the store twice a week
- Managed 30+ store employees to ensure maximum productivity levels, and at the same time to ensure corporate and federal OSHA standards were being observed
6-10 years of experience
Responsible for a team of 30 direct reports and 75 indirect reports at an $8 Million mall location
- Manage all office administration- Invoices, expense reports, travel arrangements, payroll, action plans, P&L
- Process all incoming BOLs and receipts for accuracy. Resolve discrepancies within 24 hours
- Proficient in Microsoft Suite, Human Resource Information Systems and proprietary software programs
- Responsible for all New-hire and team documentation: screening, on boarding, training and certifications
- In charge of stores social media website
- Managed soft lines, jewelry, home, mattresses, footwear, and the cashier team
- Implemented strategies that increased sales 2.8% obtaining our monthly and yearly sales goals
- Served as the leader of our safety, shortage, and Key Performance Indicator programs.
- Led the development program of our high performing associates
0-5 years of experience
Determine staffing requirements, interview, hire and train new employees, and oversee personnel processes including sales and service programs.
- Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
- Direct and supervise employees engaged in sales, reconciling cash receipts, or in performing services for customers.
- Inventory stock, including checking in vendors and receiving trucks, stocking merchandise out on the sales floor, as well as completing weekly on hand adjustments.
- Assign employees to specific duties, ensuring safety, health, and security rules.
- Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised.
- Oversaw front end operations including running various reports, counting and preparing deposits for bank delivery.
- Completed store layout projects, including planograms and macs.
10+ years of experience
Serves as Assistant Store Manager, leading a staff of 30 employees.
- Successfully exceeds sales quotas for store.
- Leads store in being #1 in sales and gross profits for the months of November 2014 – February 2015.
- Mentors and leads team members in merchandising, providing friendly customer service, and maintaining a safe
- Began a safety committee that meets on a monthly basis to discuss topics including ladder safety, slips trips and falls, and fire extinguishers, to bring back to their stores and share with employees.
- Coaches employees into being promoted to higher management positions.
- Exceeded the flu shot quota for the fiscal year of 2013 and 2014.
- Establish a relationship between the community and store by hosting community events.
0-5 years of experience
It is the Assistant Coach’s responsibility to assist and consult with the Store Manager (Head Coach) regarding overall store operations and administrative duties. This includes determining the methods and approaches necessary to accomplish the store’s goals. The Assistant Manager (Assistant Coach) assumes supervisory control in the Head Coach’s absence.
- Duties include correcting and posting payroll.
- Ensuring store monthly and weekly labor goals are achieved by controlling the numbers of hours assigned to each employee every week.
- Managed a team of 4-6 employees daily.
- Responsible for opening and closing store.
- Manage inventory of 5,000 plus shoes and merchandise.
- Assist the Head Coach/store manager in the interviewing process.
- Responsible for viewing interested applicants applications, calling to schedule interviews, and assist in the interviewing and hiring process
0-5 years of experience
Promoted to Assistant Store Manager after 9 months as Area Supervisor. Currently placed as a bench manager to help turn around struggling stores. Doubled sales in most recent store in just two weeks after re working departments.
- Promoted to Apparel and Accessories Area Supervisor March 2014 at largest volume store in region, 38th largest sales volume in company last year.
- Youngest member of store management team.
- Direct supervise 7 departments, 1 Area Supervisor, 7 Sales Area Supervisors and approx. 40 part-time associates
- Act as manager on duty 3-8 hours daily driving credit, service and sales results for the store
- Employee of the month after 4 months with company and employee of the quarter first quarter 2012
0-5 years of experience
- Oversaw the floor concept process and lifecycle of the product from adoption to seasonal direction.
- Managed the work flow and production of the Visual Merchandising Creative Coordinator.
- Partner with merchant team in creating shop maps for floor set, table priorities, etc.
- Executed formal floor set walk through with executives, merchants, store ops and marketing.
- Oversaw production of floor set document from table priorities to fashion message.
- Partnered with construction team in updating new store fixture packages, store layouts and designs.
0-5 years of experience
My role as an ASM was to open/close building, control P&L expenses, work directly with loss prevention on shrink issues, conduct interviews, educate sales associates, create associate work schedules, provide excellent customer service and ensure corporate objectives are completed 100%.
- Accomplishment- In April 2011 my home improvement team finished second in the northwest region in a sales contest.
- I had several commission salespeople and my extensive sales experience was critical to ensuring they hit their sales goals. Role playing, goal setting and constant follow up were crucial in their success.
- Was acting store manager for two months while in between managers.
- Directly supervised 22 associates and 80 storewide.
6-10 years of experience
Support in day-to-day operations, assist with hiring, scheduling, training, marketing, loss prevention, and team leadership.
- Manage thirteen employees to ensure the customer satisfaction on the daily basis
- Pinpoint performance gaps, address them with a sense of urgency, and escalate serious issues when appropriate
- Identify gaps in operations compliance and procedures, and provide on-the-spot coaching to employees.
- Cultivate confidence in employees and inspire them to be passionate about jobs and remain motivated.
- Awareness of each employees career goals; holds development discussions; and provides challenging tasks and assignments to promote development
- Monitors progress and results; gives feedback effectively and makes tough decisions when appropriate.
0-5 years of experience
Responsible for leading and motivating a staff of up to 50 employees on a daily basis
- Devise and implement solutions to problems that arise on a daily basis.
- Control and monitor overall financial budgets for store operations.
- Responsible for providing Customer Service to employees, and customers in accordance with [company name] policy and procedures.
- Ensure all corporate merchandising and financial standards are enforced.
- Oversee variety of store specific programs (e.g. installed sales, delivery).
- Oversee the overall safety, security, supervision, training, mentoring, and scheduling of all assigned personnel, as well as any other duties assigned
0-5 years of experience
Fortune 500 company assist with 2.2 million dollars in sales for the company, Delegated coworkers in their duties, Operating the store when store manager was absent of the building, Merchandise and preparing the freight, Making deposits daily, utilizing my management skills to help others down the path of management.
- Relocated to different stores to help with sales, shrinkage and internal theft.
- Setting sale AD’s for the weekly sales and holidays. Checking the CCTV for theft.
- Checking e-mail and filing paper work in constant communications with the District manager. We manage to keep our store Shrinkage to 1.5% in total inventory.
- Operated Vendors list and products in the store daily.
0-5 years of experience
Forecast store sales to determine weekly labor requirements and oversee the schedule needs for the business.
- Writing a schedule for 60+ front end employees as well as overseeing 7 department manager schedules on a weekly basis.
- Perform weekly payroll to accurately account for hours worked by employees as well as achieving Operating Ratio.
- Conducting daily marketing meetings with department managers to ensure in stock conditions and to maximize sales potential.
- Developing a culture of safety by engaging employees in safety huddles. Currently at 500 days accident free.
- Building a sense of ownership and compassion within the team. Pride and loyalty being a major focus.
- Providing annual performance appraisals to front end employees as well as reviewing all evaluations given from department managers to employees.
Assistant Store Manager Duties and Responsibilities
Many retailers, from large department stores to specialty boutiques, hire assistant store managers. No matter the store, however, the core responsibilities of assistant managers remain the same and include the following:
Stand In for Store Manager The assistant store manager represents the manager and the company’s interests when the store manager is not present, and provides any assistance needed when the manager is present.
Greet and Interact with Customers Assistant store managers welcome customers entering the store, answer phone calls, and interact with customers to ensure they are enjoying their shopping experience.
Meet Sales and Financial Goals Assistant store managers must meet store sales goals and track store finances to verify that profit numbers match cash register numbers.
Manage Staff The assistant store manager assists the manager in all aspects of interviewing, hiring, training, and firing staff members. This includes supervising the staff for productivity and adherence to store regulations.
Learn All Store Operations Assistant managers know how to use the cash register and perform all other store operations.
Scheduling and Payroll Assistant managers assist the manager in creating staff work schedules and managing employee payroll information.
Process Shipments Assistant store managers receive and sort incoming product shipments and prepare outgoing merchandise shipments.
Manage Product Displays Assistant store managers keep all store displays neat and organized and put up new displays as needed.
Maintain Physical Security The assistant store manager inspects and maintains the physical security of the store. This includes locking doors and windows when the business is closed and monitoring activity outside the store for potential threats.
Prepare Bank Deposits Assistant store managers prepare daily or nightly bank deposits, clean cash out of registers at the end of shifts, and safely store cash per company guidelines.
Assistant Store Manager Skills and Qualifications
Assistant store managers follow all store guidelines to set an example for staff members to emulate. Employers hire assistant store managers who display the following skills that are essential to this career:
- Management – since assistant store managers are in a leadership role, candidates with past management experience are highly desired
- Customer service – assistant store managers interact with customers and solve customer problems, so employers look for professionals with prior customer service skills and experience
- Salesmanship – every retail store is driven by sales, a necessary skill for assistant store managers
- Physical stamina – assistant store managers spend most of their shifts standing, walking, and moving inventory around the store, which requires physical endurance
- Computer skills – assistant store managers work with cash registers and payroll and scheduling software, which all require basic computer skills
- Problem-solving skills – assistant store managers need problem-solving skills to address staff and customer complaints and find solutions for everyday store problems
Assistant Store Manager Education and Training
Assistant store managers must have a high school diploma or GED. Employers prefer candidates who have an associate’s or bachelor’s degree in retail management and past work experience in a retail store environment. Assistant store managers receive extensive on-the-job training through hands-on tasks where they are closely monitored by the store manager for up to one month.
Assistant Store Manager Salary and Outlook
Assistant store managers are a specific type of retail sales worker. The median annual salary for retail sales workers is $22,900, or $11.01 an hour. Jobs for retail sales workers are projected to grow by 2 percent through 2026, which is slower than the average national job growth rate. Some companies provide assistant store managers with a basic benefits package that provides health insurance. Dental, vision, and life insurance benefits are not typically offered. Assistant store managers may receive additional monetary bonuses by exceeding sales goals.
Helpful Resources
Find out how to become a successful assistant store manager, and learn tips and strategies for advancing in this career, using these resources:
Assistant Store Manager RED-HOT Career Guide; 1237 REAL Interview Questions – this book covers more than 1,000 common interview questions and day-to-day problems assistant store managers face, providing answers and resolutions that work
Retail Industry Leaders Association – find resources for retail professionals in all fields at RILA, which provides research information, news updates, and content highlighting all aspects of retail management
Retail Management: A Strategic Approach – learn how to become an effective assistant store manager with this book, which offers decision-making tips that work in real retail environments
Retail Merchants Association – visit this website to find retail job opportunities, learn about upcoming retail industry events, and find useful content for all retail professionals
The Retail Management Formula: A Navigational Guide to Consistently Effective Retail Management – learn how to face the challenges of retail management using the tips in this book, written by an author with extensive retail experience
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Assistant Store Manager
Last edited by: Gabriela Barcenas, CPRW, Content Writer II -
Gabriela Barcenas
CPRW, Content Writer IIGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
