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Checkout Operator Resume Samples
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0-5 years of experience
Used communication skills to facilitate smooth transactions and to resolve pricing and sale issues
- Maintained the cash counter in running condition, accepted payments and made entries accordingly
- Balanced the day’s transactions at daily cash closing
- Processed and verified payments involving transfer of electronic funds
- Demonstrated a friendly and professional attitude towards customers with payment related inquiries
- Implemented the company’s guidelines regarding cash payments policy
- Assisted in stocking of and rearrangement of display items in the store when needed
0-5 years of experience
- Oversaw 6 checkout cashiers; provided exceptional customers service and resolved complaints
- Exemplified company policy and procedures with 100% accountability of store monies and merchandise
- Astute managerial oversight; prevented loss of store merchandise and assets which increased revenue
- Strong attention to detail; ensured over 5,000 store items were identified by appropriate scan code tags
0-5 years of experience
- Completed sales transactions.
- Answered questions and provided information to customers about merchandise.
- Counted, verified and balanced cash draw.
- Fixed and organized clothes on sales floor.
0-5 years of experience
Provide Customer service to a wide variety of clients
- Communication with management, co-workers, and customers to successfully achieve a goal
- Ability to adapt and multi-task in different types of environments and departments within the organization
- Significant ability to complete responsibilities in a timely and accurately
- Managed, trained, and monitored employees in both Deli and Central Checkout
- Superb ability to order merchandise and count inventory when needed within the organization
- Coaching new hires while adhering to daily tasks
- Strong ability to work independently and within a team
0-5 years of experience
Fulfilled the company’s defined customer experience by maintaining a friendly and customer-focused approach.
- 7+ years experience in cashiering and customer service.
- Well-versed in maintaining an assertive awareness of the areas around the cashier’s booth.
- Proficient in assisting accounts personnel with locating and reconciling.
6-10 years of experience
- Perform customer service and operate a self-checkout which consists of four registers operating simultaneously
- Manage the podium, which is responsible for assisting dissatisfied customers and provides eighteen cashiers with cash/change, break schedules, assigned registers, override numbers for voids and updated regulations
- Periodically pick up, count, and record cash/checks in available tills
- Record incoming shipments of inventory and assure receiving tasks are running smoothly
0-5 years of experience
- Greet and provide customers with information about products and/or services as they arrive in store.
- Trained other staff member to work as cashier.
- Maintained knowledge of store inventory and sales activities; change merchandise prices according to inventory and sales.
- Oversaw and handled the presentation of merchandise on store floor.
0-5 years of experience
Responsible for providing excellent customer service
- Efficiently and accurately completing sales and service transactions at the cash wrap
- Assists customers upon request on the location of merchandise
- Assists with restocking merchandise at the front checkout
- Assists other team members in their departments to straighten/recover merchandise
- Responsible for balancing cash drawer before end of shift
- Assure all customers are satisfied before final transaction is completed
0-5 years of experience
- Working directly with the public – serving customers in super market as a checkout operator and receiving customer’s also providing assistance to any enquiry and handling different situations.
- Trained and supervised additional staff regarding the process of the cash handling dealing with the tills.
- Taking phone calls – Fulfilling customers enquires and solve the conflict about product price of the product, giving information about product which customer wants to know about.
- Always keep an eye on health and safety issue of product
0-5 years of experience
Operating the Lotto Kiosk, including selling and checking lottery tickets
- Delivering outstanding customer service in a frontline role and processing cash, electronic payments and reconciling float daily
- Undertaking stock-taking to review inventory levels accurately
- Working as part of a team to ensure all services are high quality and business profile is enhanced
6-10 years of experience
- Operated a computerized system with a barcode scanner
- Weighed and priced certain items such as fruit and vegetables
- Packing and bagging purchases
- Processed store cards, coupons, vouchers, taking payment by cash, credit cards, or automatic debit
- Unloaded merchandise and restocked store warehouse
- Resolved customer complaints and provided information on procedures and policies
0-5 years of experience
Helping customers with their product returns and refunds and working on the Customer Service Desk
- Checking for appropriate Stock Rotation and Replenishment
- Working on checkouts as a cashier
- Fulfilling the responsibilities such as cash handling and cashing tills in the cash office of the Fuel Department.
0-5 years of experience
- Customer Service experience as a checkout operator
- Worked at the [company name] Cafe filling in for employees
- Organized seasonal, women’s, men’s, children’s, and domestic departments
0-5 years of experience
Process customers through checkout line
- Correctly utilize Point of Sale system
- Process payments cash/credit/debit/check/account
- Bag and package customer purchases
- Process returns/refunds
- Answer customer queries as required
- Deal professionally with any customer complaints
- Assist with merchandising and stocking duties as required
0-5 years of experience
- Request and record customer orders.
- Accept payment from customers and make change as necessary.
- Clean and organize eating, service, and kitchen areas.
Checkout Operator Duties and Responsibilities
Job duties for checkout operators vary based on the store at which they work. However, several core tasks appear to be central to most positions, according to our analysis of listings. Prepare to do the following as a checkout operator:
Interact with Customers The checkout process usually begins by exchanging quick pleasantries. Besides a friendly greeting, operators may ask pertinent questions such as “Did you find everything OK?” If the customer has concerns about a product or wants items packaged a certain way, the checkout operator listens and responds appropriately.
Ring Up Purchases In modern stores, items typically contain bar codes that can be read by a scanner. Checkout operators find this code on each item being purchased and run it over the scanning machine so that the price is recorded. In some cases, such as if equipment is being temperamental or a sale sticker has been placed on the packaging, checkout operators may type in numbers by hand. Some items, such as fruits and vegetables, require weighing by the checkout operator so that the price can be determined. If a shopper has coupons or a store loyalty card, checkout operators enter this information into the system. When necessary, checkout operators check identification for certain purchases, such as alcohol and cigarettes.
Bag Items Checkout operators place merchandise into store-provided plastic bags, cloth bags customers bring from home, or other acceptable containers. They try to group like items for smoother unpacking later, such as keeping frozen foods together. They also monitor factors such as heaviness and fullness so that bags don’t break or become hard to carry. If the item has a security device attached, they remove it.
Process Payments When all items have been scanned and tax added, the checkout operator provides the shopper with a final total. Depending on how the customer pays for the purchase, the checkout operator may need to process a credit or debit card, receive cash and issue change, collect food stamps, or ask for identification to verify a check. When the bill is settled, the checkout operator gives the patron a receipt as a record of the transaction.
Checkout Operator Skills and Qualifications
Checkout operators interact with a range of people while performing their job, so solid interpersonal skills serve them well. A pleasant demeanor and a customer-centric attitude reflect well on the store and encourage shoppers to come back. Other factors critical to getting the job done include:
- Physical fitness – checkout operators need stamina to stand on their feet for long periods of time, sufficient strength to lift merchandise, and adequate hand dexterity to maneuver items over the scanner
- Attention to detail – employers depend on checkout operators to scan every item to prevent lost profits; likewise, mistakes when processing payments angers customers and company execs
- Following directions – checkout operators need to stick to operational procedures to provide a consistent shopper experience and to ensure nothing gets overlooked (such as forgetting to ask for coupons)
- Professionalism – dressing according to company policy, arriving at work on time, and focusing on the tasks at hand demonstrate commitment to the store’s success
Checkout Operator Education and Training
Becoming a checkout operator does not require any formal educational credentials. Most workers hold (or are in the process of obtaining) a high school diploma. The variety of hours available proves convenient to college students, parents, and others looking to balance a job with other obligations. Many checkout operators get a foot in the door when establishments bring aboard extra people during the holiday season. All people hired as checkout operators should expect a period of on-the-job training to become familiar with procedures and equipment.
Checkout Operator Salary and Outlook
According to the Bureau of Labor Statistics (BLS), checkout operators (classified under the category of “”) earn a median salary of $9.70 per hour, about $20,000 annually. The lowest 10 percent command roughly $8.25 hourly, while the highest paid earn more than $13.80. Checkout operators who work full time may be eligible for benefits such as medical insurance and paid sick days. The BLS does not anticipate demand for checkout operators growing during the next decade. Currently, about 3.5 million people work as cashiers in the United States, and that number is not expected to go up or down significantly. Positions become available due to high turnover rates, but technology (such as self-service lanes) cuts down on the number of new checkout operators needed.
Helpful Resources
As you continue to learn about what is involved in becoming a checkout operator, here are some sources of further information that may be of interest:
National Retail Federation – this well-established organization is a great place to turn with questions or concerns about becoming a checkout operator and to find other career opportunities in retail
The Customer Rules: The 39 Essential Rules for Delivering Sensational Service – described by reviewers as “easy to read” and “understandable, but profound,” this book written by a former executive vice president of operations at Walt Disney World offers universal wisdom gained from experience
Why We Buy: The Science of Shopping – understanding customer behavior provides an edge in the retail industry; author Paco Underhill explores shopping habits in ways readers describe as “funny and insightful”
The Customer Service Survival Kit: What to Say to Defuse Even the Worst Customer Situations – when shoppers get irate, checkout operators need to remain calm. This book offers pointers on resolving unpleasant scenarios in ways that reflect well on both the checkout operator and the employer
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Last edited by: Gabriela Barcenas, CPRW, Content Writer II -
Gabriela Barcenas
CPRW, Content Writer IIGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
