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Department Manager Resume Samples
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0-5 years of experience
Responsible for $2MM annual budget, leadership and development of 50 high skilled employees and initial production of all new products within the organization.
- Led and coordinated a manufacturing operational redesign resulting in 1.9 MM savings in operating cost while increasing daily throughput by 30% and achieving record sales of 13MM.
- Selected as key team member in development of organization’s new product introduction resulting in conception to market time reduction of 50%.
- Led company – wide Fine Arts Campaign in 1999 exceeding previous year’s donations.
- Selected from among peers to facilitate leadership courses and Total Quality classes.
0-5 years of experience
Beauty Manager for [company name] Westheimer Grocery with $1.4M Weekly Store Sales, $140,000 Monthly Beauty Department Sales
- Managed staff of 5 including Beauty, Shelf Edge, and Drug contributors.
- Enhanced and implemented Beauty Department Resets including Planograms, Layouts, and Customer Experience.
- Reduced Shrink to an average of under 5%.
- Managed Ordering & Inventory Controls to optimize Best Sellers and reduce Out of Stocks.
- Consistently met Department Sales Goals.
- Consistently optimized Staff Sales per Hour (SPH) to meet Weekly Salary Budget.
0-5 years of experience
Maintained and assessed average monthly shipment productivity.
- Handled heavy machinery such as Forklifts, Pallet Jacks, and Balers to assist with movement of inventory.
- Provided prestigious customer service creating lasting clientele rapport.
- Cultivated new backroom standards for more efficient organization.
- Systematized 16,000 units of inventory improving the rate of internal loss prevention for the business.
- Trained, developed, and oversaw a team of three or more to uphold store protocol to ensure best productivity.
- Communicated with management and floor associates any adversity or changes with procedures.
0-5 years of experience
Responsible for determining quantities, ordering, stocking and returning of all materials in a 1.6 million dollar trade department, including magazines and technology products
- Maintained a current and dynamic selection of titles to serve a diverse and sophisticated campus population
- Provided reference materials to support academic programs
- Coordinated, organized and executed 75 to 100 author appearances and readings per year at various campus locations
- Supervised 2 full-time and 3 part-time employees
- Oversaw and directed team members regarding department and display standards
- Ensured outstanding customer service levels
- Performed opening and closing duties as part of a 10 person management team, including cash management of up to 40 cashiers during rush periods
- Supported other departments with the goal of overall store success
0-5 years of experience
Ranked fourth in the company in combined sales performance for 2013.
- Exceeded add-on protection sales goals every month (18+ months).
- Ranked fifth in 2013 in processing credit applications at the White Marsh store.
- Promoted to department manager in February 2014.
- Recipient of Circle of Service Award for outstanding customer service.
- Trained team and increased department’s add-on protection totals by 50%.
6-10 years of experience
Led and mentored sales staff for 10 years to increase sales team productivity
- Coached, Trained and Developed new team members and manager trainees
- Estimated materials on home improvement projects for clients
- Resolved various product or consumer complaints with excellent communication skills and follow-up
- Explained and Demonstrated the features and benefits of home improvement products to consumers
6-10 years of experience
Promoted from Department Supervisor to Department Manager within a year.
- Promoted from 1.5 million dollar store to 3 million dollar store within 3 months of becoming a Department Manager.
- Successfully recruited, on-boarded, trained and developed sales staff for Monroeville
- Promoted to Management Coach within 6 months of becoming a Department manager.
- Held responsibility for Ladies and Divided departments totaling 65% of the business.
- Worked actively with management team to create daily and weekly sales plans based on sales trends week to week.
- Responsible for LP and safety audits. Received passing scores on store audit each quarter.
- Responsible for overseeing, scheduling, performance reviews, and disciplinary action of 13 sales advisors.
0-5 years of experience
- Execute day to day maintenance on 60 automated workstations decreasing downtime by 50%.
- Ensure clients stay in compliance with the Department of Defense policies resulting in 0% network compromise.
- Accountable for over $2M worth of classified and unclassified equipment.
- Developed and implemented a physical fitness program which improved overall fitness for the organization.
10+ years of experience
Worked as a Retail Sales Associate and worked my way up to Management.
- Oversaw all store operations in the Frozen and Dairy Department.
- Developed and implemented plans to maximize sales and met or exceed goals and objectives.
- Managed inventory.
- Enhanced the customer experience by leading team of associates in providing strong customer service.
- Reviewed job applications, interviewed applicants, and hired, trained and developed 20 associates.
0-5 years of experience
Administered and developed customer service skills of employees
- Supervised and trained up to 25 employees in sales and customer service skills
- Purchased and controlled inventory of the warehouse and the department
- Motivated employees to improve their skills
- Logged and maintained inventory reports on a weekly basis
- Analyzed and implemented schedules to facilitate increase sales which increased by 10% in a 12 month period
- Handled and ensured up to $10,000 on a daily basis
0-5 years of experience
Effectively communicate inventory levels and assortment needs with buyers to ensure the departments maintain healthy inventory levels.
- Served as a coat ambassador providing weekly sale recaps of best selling items. Which we were number one in the region.
- Assisted in training new hires within the department by allowing them to shadow daily tasks. Created department schedules that ensure we are staffed appropriately for our business volume goals. Conducted pay period chats.
- Motivated and coached commission based staff of the selling floor.
6-10 years of experience
Responsible for superior customer service, merchandising, and sales performance in assigned area while managing employees
- Scanned special order merchandise, process and filed all paperwork
- Devised ways to improve workflow process thus allowing for more productivity
- Supervised shelf stocking and pricing
- Prepared marking displays, shelves, and racks with appropriate signage
- Optimized business productivity and performance by cross training employees
- Held training sessions for staff on the operations of heavy machinery
- Identified problems and provided solutions
- Managed a team of 10 to 15 overnight associates and 4 truck crew associates on a nightly basis
0-5 years of experience
Oversaw sales of the Hardware Department.
- Ensured sales objectives were met for the department.
- Created strategic plans to maximum sales in the department.
- Directly supervised and mentored subordinates within the department.
- Maximized productivity and profitability by balancing sales and expenses.
- Demonstrated knowledge of company’s mission, purpose and goals
0-5 years of experience
Develop and motivate a team of 4 sales associates to drive sales
- Assist in scheduling 4 sales associates by using Oracle software biweekly
- Projected weekly sales in order to drive margin and maximize profit
- Accountable for analyzing departmental stats and creating realistic action plans to achieve quarterly sales
- Achieve over a million dollar in sales yearly by monitoring sales forecast and performance and incorporating specialty sales, leads and credits
- Collaborated in managing order management system by inputting and updating comments in Genesis software
- Assisted in managing work orders and RTM( Return Tracking Merchandise) logs by tracking projects using Genesis and order management software
0-5 years of experience
Completed manager and crew schedules in a timely manor
- Created and maintained an effective training program
- Conducted interviews
- Managed profits for the company
- Managed 40+ employees
- Worked to provide exceptional customer service
Retail Department Manager Duties and Responsibilities
While a retail department manager’s day-to-day duties and responsibilities are determined by where they work, there are many core tasks associated with the role. Based on our analysis of job listings, these include:
Manage and Supervise Retail Staff Retail department managers supervise and coordinate activities of staff. They interview job applications and also evaluate staff performance. In addition, they work with senior management to carry out hiring, firing, and retention efforts of employees. They plan, shift schedules, delegate responsibility, and keep their pulse on any disciplinary issues.
Merchandise Store Layout and Signage Since product display is essential for retail sales, retail department managers make sure that everything is properly placed within their department. When merchandise goes on sale, managers put up signs to allow customers to see which items are discounted. They often delegate this task to junior associates. Retail department managers also make sure that signage is taken down once it is no longer relevant.
Train New Employees Retail department managers are responsible for educating individual workers on their job responsibilities. They make sure employees are trained to stock merchandise, engage customers, process retail orders, and are aware of company policies. Retail department managers plan shift schedules and delegate responsibilities to staff in order to help relieve some of the intense pressures of their position.
Oversee Customer Service Retail managers are responsible for the majority of customer service activities that take place within their department. They keep a watchful eye on checkout lines to make sure they are not too congested and delegate employees as needed to make sure all customer services needs are attended to.
Inventory Control When stores receive new merchandise from vendors, retail department managers are responsible for checking items in for inventory. They log products, pricing, and invoices according to store operating procedures. Retail department managers help prevent theft by keeping products organized and accounted for.
Retail Department Manager Skills and Qualifications
Retail department managers should have outstanding customer service skills and team leadership ability. Employers seek candidates with two to three years of retail supervisory experience and the following skills:
- Sales skills – department managers are responsible for monitoring sales numbers and driving new sales opportunities
- Merchandising knowledge – retail department managers use creativity and knowledge of design trends to position products in visually appealing ways that attract customer attention
- Leadership experience – retail department managers provide management direction for staff, peers, and junior associates
- Customer service skills – listening to customer complaints, evaluating returned merchandise, and resolving any other problems that arise is essential for retail department managers
- Physical stamina – the ability to lift boxes, stand for long periods of time, stretch, and climb are all needed for retail department managers
- Communication skills – retail department managers constantly use written and verbal communication to fulfill their tasks
- Organizational skills – keeping people, products, and processes organized is an essential skill for retail department mangers
Retail Department Manager Education and Training
There are no official minimum educational requirements for retail department managers. However, most employers prefer candidates to have a high school diploma or GED. Employers look for candidates to have two to three years of retail management experience or supervisory experience. Certain educational courses such as accounting, fashion, and marketing may be a beneficial in certain retail sectors.
Retail Department Manager Salary and Outlook
According to the Bureau of Labor Statistics (BLS), the median annual salary of retail department managers is $38, 550. The lowest ten percent of earners make less than $24,780. However, the highest ten percent of department managers make more than $66,120 per year. The BLS predicts that retail industry employment with grow two percent through 2026, which is slower than average for all occupations. Their employment rate generally tracks with the overall economy.
Helpful Resources
There are many helpful resources out there for those interested in becoming a retail department manager. Check out these links that are full of learning opportunities and the latest industry news.
Retail Management: A Strategic Approach (11th Edition) – be equipped with the skills you need to be a retail decision-maker, so you can thrive in your career as a retail department manager
The First-Time Manager – this book is the ultimate guide for anyone starting a career in retail management and covers essential skills such as hiring and firing, leadership, time management, work politics, and more
The New Rules of Retail: Competing in the World’s Toughest Marketplace – retail industry experts Robin Lewis and Michael Dart cover the ins and outs of retail success and outline in-depth case studies of the world’s most successful retail operations
The Retail Management Formula: A Navigational Guide To Consistently Effective Retail Management – this must-have book for retail department managers features step-by-step instructions and real-life illustrations to help new managers drive consistent results in their departments
Retail Industry Leaders Association (RILA) – a national association of retail industry leaders focused on improving the industry
Retail Management Certificate – a nationally recognized, accredited college program developed by retail industry experts to prepare employees for positions in management
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Last edited by: Gabriela Barcenas, CPRW, Content Writer II -
Gabriela Barcenas
CPRW, Content Writer IIGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
