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Department Store Manager Resume Samples
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0-5 years of experience
Managed a staff of 30 in a large, national merchandise store. Managed the women’s apparel division and the women’s accessory division, contributing to successful sales and profit objectives.
- Increased profits steadily through effective displays and merchandising.
- Improved operations through effectively supervising daily staff assignments.
- Provided strong leadership skills through sound decision making.
- Engaged in customer service and guaranteed customer satisfaction.
- Conducted yearly inventories, maintained salary cost budgets and created weekly schedules.
6-10 years of experience
Managed five stores for this high profit department store chain. Each location was a promotion to a larger volume store with sales of two to four million dollars.
- Served on corporate task force to develop and improve sales training throughout the company.
- Increased sales in each location except for one store targeted for closing.
- Managed three troubled stores and successfully increased sales, reduced shrinkage, reduced expenses and increased profits.
0-5 years of experience
Textiles and bedding and rugs
- Maintained 100% customer service rating during the year of 2001.
- Won Home Show contest within region at 2nd place in 2002.
- Hired, terminated, trained, and counseled employees.
- Trained new hirers on a multimedia base training.
- Assisted in setting up home store department in 2 new stores, which were located in Alabama, and Conyers, Georgia.
- Also responsible for furniture and area floor covering which both contributed $1,000,000.00 a year of a store that does $30,000,000.00 to $40,000,000.00 a year in sales.
- Exceeded monthly goal in mattress sales.
- Motivated teams with in-store contest to raise sales and moral.
0-5 years of experience
- Trusted with handling daily cash office routines and large deposits.
- Managed and supervised $8.5 million dollar store revenue and 24 employees.
- Responsible for the department’s profitability using creativity and company’s marketing tools.
- Attended conferences and workshops to convey up to date information of companies’ latest focuses and trends.
- Recognized great potential in associates to help them mature and develop in their respective fields within the company.
- Partnered with store visuals to develop and implement merchandizing plan to ensure continued profitability on weekly basis.
6-10 years of experience
Provided Customer Service
- Communicated store policies to customers and associates
- Assigned daily work assignments to all store employee’s
- Interviewed applications for hiring new employees for cashier positions
- Resolved customer and employee concerns and complaints in a timely manner
- Prepared and assigned weekly work schedules for store employees
6-10 years of experience
Provided Customer Service
- Communicated store policies to customers and associates
- Assigned daily work assignments to all store employee’s
- Interviewed applications for hiring new employees for cashier positions
- Resolved customer and employee concerns and complaints in a timely manner
- Prepared and assigned weekly work schedules for store employees
0-5 years of experience
Scheduled, trained, managed and maintained performance reviews of 10 employees
- Reported daily sales goals and results to Department Store Manager
- Managed the set-up of displays and merchandise and responsible for auditing inventory
- Developed and conducted training on how to significantly improve sales by highlighting the importance of product knowledge, fashion trends and customer buying loyalty
0-5 years of experience
Managed all aspects of department store.
- Assisted customers in selecting desired merchandise.
- Organized inventory and oversaw advertising.
- Effectively supervised employees.
- Computerized billing including accounts receivable and payable.
- Provided all customer services to clientele.
0-5 years of experience
- Scheduled, trained, managed and maintained performance reviews of 10 employees
- Report daily sales goals and results to Department Store Manager
- Managed the set-up of displays and merchandise and responsible for auditing inventory
- Developed and conducted training on how to significantly improve sales by highlighting the importance of product knowledge, fashion trends and customer buying loyalty
0-5 years of experience
Managed and led a team of 12 customer service agents.
- Planned, assigned and monitored work tasks for optimum team efficiency in a commission-based environment.
- Implement customer service policies and procedures.
- Assist other Departments while “Manager On Duty” in determining customers’ needs, questions and/or escalated issues.
0-5 years of experience
- Supervised the lingerie and accessory departments
- Coordinated scheduling of staff and implementation of new sales targets.
- Provided direction for the staff within my team, completed performance assessments, provided constructive feedback and resolving tensions.
- Provided advice and assistance to customers within the store.
- Responsible for the reconciliation of sales transactions and the balancing and logging of the day’s finances.
- Created window displays to promote new merchandise.
0-5 years of experience
Assigned Duties to Employees
- Schedule Breaks, Lunches, Work Hours and Vacations
- Supervised and Trained Employees
- Coordinated Activities in the Departments
- Prepared Sales and Inventory Reports
- Promoted Good Public Relations
0-5 years of experience
Managed $ 5 million women’s footwear and apparel business while being in charge of 7 store associates.
- Achieved sales and profit growth and expense management goals in accordance with Nike brand.
- Ensured execution of merchandise presentation and new product flow.
- Director of Associates Committed to Excellence Program (A.C.E)
6-10 years of experience
- Ensured that all associates demonstrated superior customer satisfaction.
- Monitored the stores working and shopping environment for safety.
- Implemented policies and procedures and used personal inspection to guarantee adherence.
- Scheduled employees as appropriate to meet business needs.
0-5 years of experience
Led and motivated the store team to increase sales and ensure efficiency.
- Managed the store’s stock levels – Made key decisions about stock level and stock control.
- Analyzed sales figures – Utilized IT to record sales figures for data analysis and forward forecasts..
- Forecast volume of future sales to maximize profits.
- Played a key role in advertising sessions- Organized trade-shows, special events, exhibitions and displays.
- Promoted the company locally by communicating with local Social Medias, journals and the community in general.
- Ensured that quality, customer service, health and safety standards are met – Resolved safety, legal and security issues.
- Initiated changes to improve the business, e.g. revising opening hours to ensure the store can compete effectively in the local market.
- Organized professional training and development courses.
0-5 years of experience
Supervised 12 Sales Associates and shipping and receiving.
- Hired, trained, and evaluated staff.
- Managed visual merchandising displays and adhered to planograms.
- Retained to facilitate liquidation events and merchandising with Gordon Brothers Group prior to final closing of store.
0-5 years of experience
Supervised 12 Sales Associates and shipping and receiving.
- Hired, trained, and evaluated staff.
- Managed visual merchandising displays and adhered to planograms.
- Retained to facilitate liquidation events and merchandising with Gordon Brothers Group prior to final closing of store.
0-5 years of experience
Oversaw cosmetic and skin care sales for a $250,000 worth of product
- Responsible for hiring new employees
- Ensured adequate inventory level, assisted consumer in purchase.
- Receive and resolved customers complaints.
- Participated in numerous training program.
- Develop customer service skill.
- Maintained positive customer relation.
- Performed daily and monthly inventory.
0-5 years of experience
Opened and closed store daily; ensured building was secure before leaving; employee screening/placement
- Oversaw daily operations, employees work schedules, time cards, and payroll
- Prepared weekly sales ads, end caps, price adjustments, policy updates
- Extensive cash management, store bank deposit picks, store transfers, shrinkage
0-5 years of experience
Managed and trained staff of 30-40
- Responsible for all New hire testing and training
- Consistently met & exceeded monthly sales quotas
- Maintained and controlled store inventory
- Developed & Administered new training programs/modules for all new employees
- Assisted with training and coordination of Health Benefits package
- Maintained staff scheduling & all other HR/Personnel functions
- Responsible for hiring all staff
0-5 years of experience
Manage all intra-office incoming inventory manifest and UPS receipts, along with incoming and outgoing transfers
- Responsible for any customer inquires concerns, complaints, returns or exchanges.
- Maintain and order all supplies for the store
- Overlook and assign daily task for all in-store employees and approved all timesheets
- Close and balance sales on multiple registers and handle daily bank deposits
- Independently maintain and manage the tuxedo department
- Maintain a long term business relationship with customers and conduct cold calls to create valuable business leads
- Train all new employees in sales and customer service
0-5 years of experience
Supervise direct reporting staff according to overall company policy; evaluate current business processes and systems.
- Review performance data (financial, sales and activity reports) to monitor and measure productivity, goal progress and activity levels.
- Records delivery of merchandise, compares record with merchandise ordered, and reports discrepancies to control costs and maintain correct inventory levels.
- Inspects, recommends additions to or deletions of merchandise to be sold in department and to ensure it is correctly priced and displayed.
- Listens to customer complaints, examines returned merchandise, and resolves problems to restore and promote good public relations.
0-5 years of experience
Ability to provide excellent customer experience by maintaining high standards and solid product knowledge
- Develop and execute plans to maximize sales and meet/exceed goals and objectives
- Ensure appropriate stock levels and presentations, signing and assortment
- Continually evaluate and coach performance while recruiting hourly team members
- Ensure compliance w/ all policies and procedures
6-10 years of experience
Screening, hiring, training and arbitration
- Preparation of personnel policies, setting up of special training for Spanish speaking personnel
- Purchasing of over 6000 various items both imported and local manufacturers
- Merchandising, inventories, payroll, A/R, A/P
- Training of other store managers and working with EDD as an EOE
0-5 years of experience
Sales and Client service leadership
- Controlled and maintained payroll and expenses
- Recruit, hire and develop store team
- Network with Macy’s Store Manager to ensure quality service for clients
- Demonstrate sales leadership by taking an active role on selling floor
- Ensure good safety practices in the store and conduct monthly safety audits
- Meet requirements for operational audits, and business plan
0-5 years of experience
Manage store staffing level, preparing work schedules and assigning specific duties.
- Determine staffing requirements, interview, hire and train new employees, and oversee those personnel processes.
- Direct and coordinate activities of businesses or departments concerned with the production, pricing, sales, and distribution of products.
- Oversee activities directly related to making products or providing services.
- Perform sales floor work such as greeting and assisting customers, stocking shelves, and taking inventory.
10+ years of experience
Promotes a customer-focused approach to growth by creating an atmosphere of enthusiastic personalized customer service. In the absence of the Store Director, resolves customer relations issues. Provides leadership to create and maintain positive public relations and involvement with the community.
- Responsible for the profitability of the total store. Practices aggressive cost control for all in-store operating, maintenance and supply costs. Ensures that individual departments effectively schedule work hours and control overtime expenditures. Follows proper administrative procedures and completes all required reports.
- Implements Company and Regional merchandising, operating and advertising policies & procedures. Meets frequently with Department Managers to review ads, sales plans, store conditions, store promotions. Works to attain budgeted sales and profit goals.
- Reviews and analyzes P&L statements. Develops and implements plans to reduce department shrink. Determines labor coverage needs for departments based on an analysis of current and projected sales and market conditions, and schedules associates based on those needs.
- Monitors and complies with government and Company safety and sanitation regulations and wage and hour laws. Manages pricing integrity in the store by providing support to the Scanning Department and ensuring proper signing standards.
0-5 years of experience
Resolve customer complaints regarding sales and service
- Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs
- Monitor customer preferences to determine focus of sales efforts
- Establishing and Maintaining Interpersonal Relationships
- Organizing, Planning, and Prioritizing Work
- Scheduling Work and Activities
- Experience with: Data entry, email, inventory and Microsoft Office software
- Opening and Closing of store
10+ years of experience
Yearly physical budgeting for payroll, operations and supplies.
- Achieve all assigned goals
- Maintaining a staff of 125 employees
- Ensure that all associates comply with customer service standards
10+ years of experience
High Volume Cosmetic Department
- Managed 10 Sales Representatives
- Directly responsible for sales and inventory
- Worked closely with Account Executives and Buyers
0-5 years of experience
Supervision of employees (8).
- Ensuring that all customers were greeted with a smile.
- Troubleshoot & Servicing of fine customer “fine/fashion” type timepieces.
- Use of very small hand-tools.
- Filing paperwork & data; track inventory and supplies.
- Handling customer complaints.
- Cash handling/safe counts.
- Create work week scheduling for employees.
0-5 years of experience
Provided a weekly work list for my staff
- Continuous follow-up & confirmation of employees workmanship
- Processed orders on a daily of the previous week
- Immediate interaction when opportunities arise for training
- Customer service in person & over the phone
- Cashiering, cycle counts, inventory
- Competitive price comparison
- In charge of price auditing
- Merchandising at store level & top stock
0-5 years of experience
Opened and closed store; supervised sales staff.
- Bookkeeping; Marketing; bank deposits.
- Balanced cash drawers
- Effective Cash handling Skills
- Data entry of inventory
- Monthly reports, Set evacuations plans
- Made sure all staff followed and complied with OSHA procedures
- Made Monthly Safety Checklist
- Supervised shipping/receiving and inventory control.
- Answered phone and took care of all customer complaints and followed up.
- Help improve our mystery shop results.
0-5 years of experience
Managed from 10-30 associates
- Task management
- Scheduling
- Customer Service
- Meet and Exceeding sales goals
- Coached associates to sell
- New hire interviews
- Terminations
- Behavioral observations
- Held quad meetings and store wide rallies
0-5 years of experience
- Maintain the integrity of the sales force led under myself, while at the same time close the sales that demanded a higher level of expertise, and knowledge of POS system’s more delicate and complicated aspects.
- Sales are done on different mediums; whether person-to-person, or calling and answering customers calls.
- All escalated issues were brought to my attention as long as I was available in the store, or are delegated to my assistant manager on the seldom moments that my attention are needed outside the department.
- Due to multiple interactions being made in person, and even more made over the phone, a strict level of attentiveness and expertise is needed in order to maintain success as a small store in a heavily commercial environment.
0-5 years of experience
- Managed from 10-30 associates
- Task management
- Scheduling
- Customer Service
- Meet and Exceeding sales goals
- Coached associates to sell
- New hire interviews
- Terminations
- Behavioral observations
- Held quad meetings and store wide rallies
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Department Store Manager
Last edited by: Gabriela Barcenas, CONTENT STRATEGIST -
Gabriela Barcenas
CONTENT STRATEGISTGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
