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0-5 years of experience
- Contributed to the Hospital’s recognition as a Level III Patient Centered Family Practice Clinic by the National Committee for Quality Assurance under 2014 Standards, The first in Navy Medicine. My dynamic leadership resulted in four staff promotions, 16 annual evaluation reports, two personnel awards, and two employees selected for special assignments. Ensured 100% completion of all staff departmental orientation, required training and skill courses, which facilitated a seamless bridge between skills learned in employee basic training and application to direct care.
- As the Primary Emergency Vehicle Operations Instructor, taught 58 personnel proper emergency driving techniques to support a Level III Emergency Department; efforts resulted in 100% qualification rate and reduced ambulance driver shortages.
- As a recognized Expert, demonstrated a wealth of professional knowledge by training five junior staff to the policies and procedures of Naval Hospital Rota and the proper use of AHLTA (The DOD’s EHR) and bedside manner, resulting in a well-trained and effective team.
- As Emergency Department team leader, trained 22 EMT’s of a Level III Emergency Department that treated 1,652 Urgent Care Patients, 55 Emergency Ambulance Responses, and 185 Telephone Consultations. Inspiring leadership lead to three promotions, three end of tour awards, and 56% increase in staff desire for higher education, two personnel selected for special job assignments.
0-5 years of experience
Supervised Beauty Department, Hired and developed staff.
- Enhanced and implemented Beauty Department Resets including Planograms, Layouts, and Customer Experience.
- Provided Beauty team with various exercises and techniques to increase sales.
- Consistently met department sales goals.
- Initiates service consultations by asking open ended questions to learn customer’s personal preferences and needs.
- Builds strong relationships with clients by following up on previous purchases as well as new product suggestions and event invites.
- Developed Brand New Beauty Department.
0-5 years of experience
- Managed a team performing various tasks ranging from offloading trucks to constructing new aisles and fixtures for the sales floor
- Developed new efficient ways for everyday workplace tasks that would maximize productivity while also minimizing time taken
- Taught and trained new employees on various tasks and workplace responsibilities and refined skills already present within those employees
10+ years of experience
- Key facilitator in achieving a 31% increase in throughput performance while reducing operating costs by 67%
- Coach, coordinate and supervise the safety, quality and production of over 120 employees
- Set equipment schedules, production needs on a daily basis across 16 production lines
- Monitor hourly production throughputs insuring quality expectations were met or exceeded
- Implemented saftey awareness program through preventative maintenance, monthly safety meetings with shift crews.
0-5 years of experience
Pro Dept Supervisor
- Responsible for maintaining store appearance, in stock, and customer service levels in a team environment.
- Wrote out weekly schedules to ensure proper coverage was maintained not just outside of automated system.
- Interviewed new hires into department to ensure proper alignment with team is maintained
- Ensures accountability is maintained for all associates.
- Lead a team of specialty associates sales as well as maintaining a team of merchandising associates work cohesively.
- Design and build Large displays on a weekly basis generating customer interest in store merchandise
0-5 years of experience
Supervised 6 individuals in the daily functions of the beer orders received.
- I was instrumental in developing a system to maintain a fax accuracy rate of 97.96%
- I motivated the individuals with positive reinforcement to ensure their individual accuracy maintain between 99.75 – 99.98% accuracy
- I was a major part in the department decreasing their error rate 33% in less than a year.
0-5 years of experience
The Department Supervisor is responsible for working with Team Members on Customer Service, selling skills and product knowledge.
- Performs daily walk of department
- Promotes department goals
- Customer Service excellence
- Trains all Team Members on merchandising standards
- Execute all safety and Asset Protection standards. Responsible for incorporating training programs and business objectives.
- Involved in scheduling for department Team Members; provides feedback and suggestions to management team to optimize department coverage.
0-5 years of experience
Currently manage associates throughout our store.
- Use weekly data to analyze company growth.
- Develop plans to increase customer service and profits
- Create new relationships with established service professionals
10+ years of experience
- Supervising teams of staff memebrs, which includes daily start up meetings, weekly new hire meetings, preparing evaluations on work processes and warehouse workers.
- Interviewing and training all new staff members. Certify employees on all epipment and monitoring their progress through out their probationary period.
- Control and monitor stock levels. Maintain the appearance of the warehouse by application of aesthetics and logistical knowledge.
- Continually encouraging high service levels by monitoring mis-picks and shorts. Help maximize order selection accuracy and productivity to ensure targets are met constantly.
- Member of traveling operation improvement team. Visited multiple sites to retrain selectors to improve efficency and quality output.
- Experience with the AS400 warehouse operating system.
- Expert at increasing efficiency in daily operations and improving overall productivity. Recognized by upper management for knowledge of warehouse operations and skill in utilizing it to improve performance.
0-5 years of experience
- Load and unload shipments, organized back room spaces, constructed displays, keeping correct inventory control
- Building and displaying car seats and strollers, play pens, bouncers, bassinets
- Monitored in store loss, executed inventory programs, and ensured secure merchandise on displays
- Ensured accurate and efficient stocking of merchandise in all departments
- Stocked merchandise accurately on the shelf, racks, bin, and cases
- Pull merchandise from riser, remove empty pallets, keep floor neat, clean and dry ensuring safety for customers
- Keep the isles neat and orderly for a safe environment
0-5 years of experience
- Managed department associates using positive leadership skills
- Merchandised freight quickly and efficiently for multiple departments
- Allowed customers an easy shopping experience by creating outfits for display
- Helped customers by delivering great customer service
- Handled Customer Service for the overall store and within my departments
- Worked main and departmental points of sale (register)
0-5 years of experience
- Oversee “front end” employees, tend to customer needs such as returns, questions, comments, and concerns, take some merchandise orders, run register. Help schedule, reward/discipline employees as needed.
- Customer service
- Demonstration associate
- Provide exceptional knowledge of certain featured products but utilizing them in multiple different ways. Increase and drive sales of products being featured.
6-10 years of experience
- Doubled sales floor capacity of hard polymer pipe by re-configuring format from horizontal to vertical.
- Overhead storage space increased by 25 percent.
- Established full assortment of reserve stock in overhead storage.
- Congestion of outdoor storage areas reduced.
- Reserve stock rotation optimized.
- Merchandise able to be shopped from floor level complying with corporate standards.
- Falling hazard of pipe stored horizontally above head level eliminated.
- Inventory loss due to machine damage significantly reduced.
- Sales increased due to improved presentation, increase in available stock, and ease of access.
6-10 years of experience
- Hire, train and manage a team of 4 high-performing employees committed to delivering outstanding customer service.
- Assist customers by providing them with complete product knowledge.
- Manage inventory and stock levels in coordination with purchasing and receiving department.
- Organize and maintain department merchandising displays.
- Handle customer returns and exchanges with the focus of retaining their business.
0-5 years of experience
- Manage South Beaverton Home Depot’s $10 million/year garden business.
- Train, coach and develop associates to ensure customers receive excellent service.
- Direct merchandising and ordering of department to maintain in-stock products.
- Delegate daily tasks to employees to provide development opportunities.
- Provide sales feedback to management and address concerns in sales reports.
6-10 years of experience
- Number one credit solicitor of all full time staff
- Unload truck & merchandise product
- Look over associates in the Shoe department
- Utilized multi-tasking skills to achieve appropriate level of customer service
- Set goals for Monthly and Yearly Sales and Customer Service
- Motivate and Award a Team Environment
6-10 years of experience
Department Supervisor
- Understanding and capable of International and Domestic Shipping
- Receiving multiple types of freight: hazardous, temperature controlled, and specific regulation unloading
- Ability to operate multiple types of heavy equipment such as: forklift, reach truck, yard hossler, container lift, back hoe, mini excavator
- Constant training to help minimize loss to the organization and increase sales in order grow profit
- Complete understanding of warehouse operations
- Skills include the ability to run, operate and manage a retail establishment from the ground up
- Through hard work and dedication; I have been entrusted to lead, teach, train, manage a team of individuals in order to fulfill deadlines, increase sales, and perform above and beyond operational execution.
10+ years of experience
Department Supervisor for Tool Rental
- Prior Supervisor for Pro Desk, Special Services, Receiving, Flooring, Window Treatments, Plumbing, Kitchen and Bath, Appliances, Specialty Sales, and Millworks
- Key carrying supervisor responsible for managing the store, as needed
- Responsible for teaching, motivating, and developing associates, driving sales, conflict management, shrink awareness, writing associate reviews, training associates on lift equipment, and inventory management
- Ensure high level of Customer Service is provided on a daily basis by expediting orders and resolving customer satisfaction issues promptly
0-5 years of experience
- Ensuring that all maintenance activities in a facility are appropriately carried out.
- Delegating work to subordinates and ensuring the timely completion of the same.
- Filing purchase orders and other documentations for the procurement of spare and replacement part
- Complying with all safety norms and regulations set by the industry.
0-5 years of experience
- Teach, train, and coach associates and new hires on direct reports, project knowledge, selling skills, and perform performance reviews
- Ensure that all customer concerns/issues are resolved efficiently
- Exceeding or pacing towards all current sales objectives
- Responsible for selling products and specialty installs to industrial and commercial customers
- Generates proposals and quotes for potential customers
- Provide proactive post-sale follow up, focusing on the customer experience
- Stay in constant contact with service providers and third party vendors
0-5 years of experience
- Promptly provide guests with excellent customer service
- Accurately process guest’s transactions and returns
- Responsible for signing guests up with different enrollment options
- Update customer information as needed
- Process guest’s orders
0-5 years of experience
- Dismissed undesirable team members.
- Interviewed and hired quality replacement team players.
- Took ownership of heat treat department team members scheduled work hours.
- Collaborated with Metallurgist for heat treating various grades of stainless steel.
- Took ownership of scheduling material to track for three furnaces.
- Responsible for managing the shipping and receiving department at a shop level.
6-10 years of experience
- Oversee Furniture Department and all employees
- Train, evaluate, and provide counseling to employees within department
- Customer Service, scheduling, sales
- Communicate with upper management, sales force, and operations to ensure department is successful
- Problem solve, vehicle upkeep, inventory control
- Operation of heavy equipment, including forklift and pallet jack
- Lifted up to 75 lbs. when needed
6-10 years of experience
- Supervise the activities of the staff on a daily basis
- Ensure that all departmental sales goals are met effectively
- Establish daily production schedules and ensure that all priorities are set efficiently
- Determine and implement departmental procedures as deemed appropriate
- Allocate and monitor work activities
- Determine staffing needs to ensure continuous flow of work
- Resolve customers’ complaints and issues in a proactive manner
- Maintain quality control of both goods and services
0-5 years of experience
- Administrative duties; approving timesheets, processing bank deposit, vault balancing
- Coaching employee best practices, conducting morning meetings, delegating tasks
- Providing quality customer service, resolving customer complaints, maintaining store appearance
- Following opening and closing store procedures, taking corrective action to issues as they arise
10+ years of experience
- Use computer assisted ordering program to write orders and maintain inventory specifically for dairy department.
- Assist management with staffing schedule to allow for proper placement of employees during key times.
- Organization and cleanliness of department.
- Maintain proper rotation and control of discounting prices on short dated items, including overstock.
- Training new hires in company standards and expectations.
- Plan and build displays for the department
0-5 years of experience
- Create and manage registries for all expecting parents.
- Complete weekly outreach calls to all new in store registrants as well as online registrants.
- Manage and organize supplies for the registry department.
- Organize, prep, and host in store events and parenting classes.
- Complete multiple register transactions a day.
0-5 years of experience
Communicates with manager on duty plan for the day
- Directs department team on daily tasks and expectations
- Follows department book to merchandise department accordingly
- Sets example by work ethic and knowledge of products carried in store
0-5 years of experience
Supervising and directing team members through daily tasks.
- Ordering to maintain proper inventory.
- Building and stocking shelves on sales floor.
- Maintaining a sales floor presence to assist customers.
- Processing and organizing product.
0-5 years of experience
- Manifest
- Green tagged
- Reorganized aisles
- Constructed furniture
0-5 years of experience
- Opening and closing paperwork
- Create and execute floor plans
- Replenish Sales floor
- Set up Visual Displays
- Weekly recap for business needs
- Train and develop employees
0-5 years of experience
- As Baby Registry Supervisor I ensure that our most valuable guests’ expectations are exceeded. Through training initiatives, partnerships with leadership team, and community outreach I have ownership of increasing sales and service standards for our brand’s most visible and identifiable department.
- As HR Department Supervisor I ensured proper staffing levels, oversaw onboarding and training of all staff, maintained employee files meeting company and regulatory compliance standards.
- As Furniture & Bedding Department Supervisor, I drove sales / service standards and created impactful visual displays; partnered with management and leadership team to drive overall store results.
0-5 years of experience
- Managing and directing staff
- Working together with other supervisors and store managers to create productive environment for staff
- Creating and implementing new ideas to help store and customer well-fare
- All duties required of a supervisor.
- Customer service
- Working within a team
- Competition of daily tasks
- Weekly hours with two children
- Reading and Entertaining
- Light cleaning and cooking
0-5 years of experience
- Forklift Certified
- Track and prioritize work orders to meet daily production requirement
- Creating and Writing SOPs
- Creating Quality Assurance checklist and inspections
- Monitoring Inventory
- Performs time studies and proficiency charts
- Data Entry
- Direct cell employees to meet daily production requirement
- Provide feedback to Production Supervisor on employee performance and teamwork
- Train employees in their respective roles
Department Supervisor Duties and Responsibilities
Department supervisors work in a variety of organizations. Specific duties and responsibilities may vary, but there are several core tasks associated with the job, including:
Manage Team Members Department supervisors assign daily tasks to their team members, create their work schedules, and offer feedback on their performance, providing coaching as needed. They also coordinate with human resources to acquire and train new departmental employees and take disciplinary action when necessary.
Develop Departmental Strategy Working with managers to understand companywide goals and help their departments contribute positively to the company’s vision is an important aspect of the job. This involves developing strategies for improving productivity, performance, and profitability, and guiding team members to reach these goals.
Manage Stock These supervisors monitor their department’s inventory levels, report missing or stolen stock, and order new items as needed to meet customer demand. In some companies, they also set up displays to advertise department merchandise and help keep goods on the proper shelves so customers can easily find them.
Handle Finances Department supervisors create the department’s budget, determine when the department can make purchases, and compare actual expenses to the budgeted amounts. Their work may also include looking at financial ratios to compare their department’s performance to that of other departments or the company as a whole.
Monitor Performance Department supervisors pay close attention to their work areas and use available data to spot issues with excessive costs, low performance, or poor customer service. After observing team members, looking at reports, and using business software, they take corrective action by offering employee feedback, working with management to develop new strategies, and cutting costs as needed.
Department Supervisor Skills and Qualifications
In addition to strong organization skills, department supervisors should have strong leadership and decision-making skills and some previous experience working in the department they lead. Employers look for at least a high school diploma and three to five years of work experience. They also seek department supervisors with the following abilities:
- Business management – while only responsible for their department, a supervisor’s business background enables them to guide their team, monitor profitability and productivity, and plan departmental operations
- Department experience – experience performing the job duties of their department is crucial for effectively leading employees, assigning job duties, and improving processes
- Personnel mangement – department supervisors are responsible for all the department’s employees and must successfully train, mentor, and guide them
- Communication skills – interacting daily with team members and other managers and giving clear instructions to staff requires strong oral communication skills. Writing reports and filling out other forms makes good writing skills a must
- Problem-solving skills – whether helping team members resolve conflicts, handling customer complaints, or fixing productivity issues, department supervisors solve problems every day
Department Supervisor Education and Training
Employers require a high school diploma for department supervisor positions, and some prefer an associate’s or bachelor’s degree related to business management. Topics of study for business programs include finance, leadership, human resources, marketing, accounting, operations management, and organizational behavior. Since most department supervisors have department-specific work experience and earn the title through a promotion, companies often provide management training. They have employees participate in training courses and work alongside experienced department supervisors to learn daily job duties. The length of this training depends on the company but is usually short term.
Department Supervisor Salary and Outlook
Because department supervisor pay varies between industries and employers, the Bureau of Labor Statistics does not provide salary or outlook information for this job title. However, Glassdoor lists an average annual income of $35,394 based on 13,419 reported salaries.
Helpful Resources
Want to learn more about working as a department supervisor? Here are some resources that provide more information about the field:
American Management Association – striving to help managers overcome challenges and grow their careers, AMA offers a variety of on-site and online training programs in topics like project management, communication, finance, and supervisory skills. It also hosts seminars, offers industry news and publications, and provides skills assessments
Leading People: Expert Solutions to Everyday Challenges – using examples from real companies, this guide from Harvard University explores the challenges leaders face and offers advice on adapting leadership strategies to your work environment. It also includes tips on motivating employees, creating a vision, leading change, and setting a direction for a department or company
Business Professionals of America – BPA provides students and professionals with opportunities to pursue certification, attend conferences and workshops, and get career assistance. Business professionals can also attend events as guest speakers and give workshops on their areas of expertise
The Personal MBA: Master the Art of Business – author Josh Kaufman has extensive experience teaching business professionals and has created this guide to give both students and working professionals a strong foundation in the most important aspects of business management. Some of the topics he covers include value creation and delivery, sales, marketing, leadership, finance, operations management, and ethics
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Department Supervisor
Last edited by: Gabriela Barcenas, CONTENT STRATEGIST -
Gabriela Barcenas
CONTENT STRATEGISTGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
