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6-10 years of experience
Responsible for recruiting, training and managing the floor team.
- Managed Cash flow for the business through the use of POS System, Credit Card Batching, Cash Depositing and Tips Handling.
- Scheduled employees work hours and managed payroll to ensure proper paycheck handling.
- Increased sale and reduced spending by 20% through responsible inventory control and team management.
- Maintained business property to ensure a good public environment.
0-5 years of experience
Managed front of house including supervision of employees including hiring and dismissal of wait staff
- Created promotional fundraising events and activities to promote community development and increase revenue
- Developed customer relationships and retention
- Handled inventory and stock managing including outside vendor transactions
- Generated daily and weekly reports
- Oversaw openings and closings including nightly financial deposits
0-5 years of experience
Consistently exceeded weekly sales goals by 150-240%
- Promoted to Floor Manager based on outstanding sales record and interpersonal skills
- Trained, motivated and managed a team of 50+ call center sales representatives
- Used interpersonal and sales skills and creative marketing strategies to generate leads
0-5 years of experience
Joined company as sales associate, promoted to assistant floor manager in 6 months to supervise team of 12
- Resolved customer complaints to ensure optimal satisfaction
- Maintained store inventory for hundreds of high end outdoor jackets and gear
- Oversaw cleanliness duties performed by other employees
10+ years of experience
Organize and direct the daily activities of 15-20 collectors in a call center operation. Manage, develop, and guide agents and leads to ensure their ability to provide outstanding customer service and execute tasks effectively. Ensure that agents are meeting quality standards outlined in client contracts, calculate performance metrics, and analyze reports to ensure efficiency. Contribute to the development of new systems, take part in recruiting and interviewing tech agents. Use all available tools to ensure effective supervising, planning, and managing functions. Coach, train, discipline, and review agents and leads. Answer questions, assign tasks, follow up and give instructions as needed.
- Developed Department of Education program that renewal of contract
- Wrote and coordinated training program that developed high level employees
- Successfully trained and developed groups that met monthly goals
6-10 years of experience
Handled inbound and outbound collection calls and consistently met or exceeded goals set by upper management.
- Performed deep skip tracing using applications such as Lexus Nexus, TLOxp and various online
- Provided training and support on the collections floor.
- Assisted with the underwriting and verification of new loans.
- Created several internal automated forms for skip tracing, call tracking etc.
- Assisted with all office tasks such as filing, document scanning and shredding
- Participated in the interview, hiring and termination processes as needed.
0-5 years of experience
Floor Manager for the highest sales generating room in the multi room complex
- Managed nightly duties and sales goals of 4-6 employees
- Maintained standard operating procedures to ensure customer satisfaction
- Implemented training guidelines for new hire and new room members
0-5 years of experience
- Responsible for the direction of management services in the facility.
- Cleaned and organized theatre rooms using established practices and procedures.
- Trained a new employee for the custodian position.
- Assisted the house manager in all other activities to provide a positive customer experience and ensure customer safety.
- Supervised volunteer ushers in an assigned floor or area of the theatre.
0-5 years of experience
Successfully managed the activities of 40 team members in a growing business.
- Created training manuals targeted at resolving even the most difficult customer issues.
- Developed, implemented and monitored programs to maximize customer satisfaction.
- Improved service quality and increased sales by developing a strong knowledge of company’s products and services.
- Provided detailed monthly departmental reports and updates to senior management.
- Coordinated meetings with other department managers and served as main liaison between sales and engineering staff.
- Maintained detailed administrative and procedural processes to improve accuracy and efficiency.
- Contacted providers to discuss status of rebelling and reimbursement process to ensure account resolution.
0-5 years of experience
Provide high level frontline management and resolution strategies for Digital Experience Program, supporting operations of 300+ contractors and vendors. Direct all administrative and project support efforts for all director-level projects. Interface with internal and external clients to respond to and resolve all day-to-day operational issues. Oversee inventory management process, software procurement, and SharePoint program. Monitor and track monthly operational expenses. Map and document current work flows and all SOP changes.
- Conduct all new hire onboarding and mentoring employees to achieve defined service goals, building a strong support team that positioned the client to realize future growth.
- Instrumental in implementing corporate best practices throughout the program, thus ensuring adherence to all policies and procedures, implementing changes as needed to improve operational efficiencies.
- Play a key role in planning and creation of a new highly effective collaborative work environment.
- Facilitate bi-monthly and monthly vendor meetings, collaborating with other departments to ensure compliance with all SLA’s requirements.
- Authored and presented monthly and quarterly forecasted program expenses to the Director and VP.
0-5 years of experience
Drove sales of new and used cars of 90-110 units per month.
- Conducted appraisals.
- Reviewed and approved sales associates’ deals.
- Taught sales associates successful sales and closing techniques.
- Presented daily motivational meetings to assure sales goals were met.
10+ years of experience
Maintain workflow on retail sales floor while executing sales and rentals of musical equipment
- Supervise team of 5 sales associates
- Perform retail functions such as merchandising, inventory, costing and purchasing
- Train employees on changes in procedures and workflow
- Engender a culture of ultimate customer satisfaction
- Lead team that achieved average growth of five to eight percent annually
6-10 years of experience
- Prepared beverages as per ordered, maintain lobby, stock and replenished shelves.
- Performed training on new products, managed daily inventory levels, oversee daily store activity, manage and maintain daily activity roster.
- Managed and maintained store inventory levels this required the processing of supplies orders to satisfy reorder quantity levels.
- Management of staff recruiting for the store, staff training of standard operational procedures.
- Organized and facilitated promotional activities.
- Performed quality assurance procedures ensuring the product and services offered met the standard grade at all times.
0-5 years of experience
- Trained staff members with policies and procedures as well as constructed floor plans.
- Maintained organization and efficiency during high volume situations.
- Assisted other employees with guest relations by having managerial access to the computer system resulting in satisfied customers and increased sales.
0-5 years of experience
Managed a floor staff of 8-10 servers in a high volume, 175 seat restaurant and bar.
- Supervised all server opening and closing duties assuring they were completed thoroughly and diligently.
- Utilized a high level of customer service with all patrons, while also troubleshooting if the situation arose.
- Duties included, but not limited to: full-time food and beverage server, assistant floor manager, and front of house manager at an average of 50 hours per week in the peak seasons.
0-5 years of experience
Recruited for a new position within the company of Floor Manager. The focus of this position is to lead customer service, sales and account retention of insurance policies. Charged with the supervision and coordination of daily activities of 4 Supervisors and 50 Service Representatives including work at home and outsourced representatives that provide back up for high call volume. Charged with the creation and implementation of strategies and procedures that lead to growth in customer service standards and sales volumes.
- Supervision and mentoring of service representatives and Operations Supervisors to ensure quality of service and that proper company protocol is being followed in every interaction with clients and or prospects.
- Establish a daily and monthly work plan to ensure production and quality metrics are met while analyzing work processes and procedures that can be improved to raise performance levels.
- Develop and recommend changes of operational politics and procedures.
- Development and generation of daily, weekly and monthly service and sales reports.
- Assure regulatory and quality standards are met; and production commitments and KPI metrics are attained.
10+ years of experience
Responsible for overseeing the servicing of over 1 million customers annually with a 95% satisfaction rate.
- Act as a liaison between customers, line attendants, cashiers and director.
- Scheduling staff of 30 employees
- Training line attendants in proper customer service, and culinary and sanitation procedures.
- Budgeting and entering payroll in ADP system
- Resolving Human Resource matters such as FLMA and accidents reports
0-5 years of experience
Opening Bar Manager for a 190 seat restaurant in River North with a FOH staff of 50
- Developed Extensive Spirit and Cocktail Selection
- Conduct weekly Spirit and Cocktail Training program for a FOH Staff of 50
- Cultivated consistency in the cocktail program through intense training of bartenders on technique, products and recipes.
- Developed signature cocktails recipes and a “cocktail rolodex” recipes for all modern and classic cocktails that may be poured off menu.
- Priced for profit cocktails and spirits
- Opening, closing and floor manager duties of a 3000 square foot, 200 seat restaurant in River North neighborhood of Chicago
0-5 years of experience
Responsible for complete operational duties of the store
- Assigned daily tasks to store associates by holding heart to heart conversations
- Provided prompt and courteous customer service on a daily basis
- Provided orientation, training, and development of sales associates
- Managed continuous flow of merchandise from stock room to sales floor while implementing new floor plans and visual placement of merchandise
- Conducted company monthly floor visual remerchandising
- Assisted with managing and developing corporate sales programs at the store level
- Planned and provided oversight to the completion of year end inventory
0-5 years of experience
Successfully meeting campus metrics pertaining to service and retail while maintaining daily campus operations while Campus Manager is away
- Engaged in different teaching and demonstration techniques to grasp the attention from the students
- Ensured all policies and procedures are being followed in correlation with the handbook as well as TDLR
- Provided Educational Support to surrounding campuses enriching them with Regency Culture
10+ years of experience
Supervised a team of 30 individuals including cashiers and cooks, as well as maintenance personnel.
- Responsible for opening the store, scheduling employee work shifts and breaks, money handling, waste recording, completing disciplinary forms, answering calls and resolving customers complaints.
- Additionally supervised maintenance personnel and scheduled maintenance work shifts.
- Fulfilled roles of cashier and cook for the restaurant prior to promotion to Floor Manager.
0-5 years of experience
Responsible for driving clients experience with outstanding Customer Service skills, managing the generation of sales and supporting the General Manager in floor and computer operations
- Assisted in the launch process and introduction of a new brand in the [company name] Department Store, with visual merchandising and constant transitions of styles and trends
- Managed a staff of three or more individuals, assisted with any inquires that reflected brand awareness, sales, clientele, motivation of sales and goals to obtain
- Managed analysis reports, time keeping, status of sales and becoming more proficient with the styles and development of the Ted Baker Brand
0-5 years of experience
Assisted in opening of restaurant as member of the original management team.
- Trained all staff according to rigid company standards.
- Quickly elevated service standards to accommodate extremely high volumes.
- Provided exemplary service in high profile, high volume environment.
- Trained extensively in food and wine knowledge.
- Worked flexibly between early morning and late night shifts.
0-5 years of experience
Managed and supervised between five and 15 employees per shift
- Responsible for guest satisfaction and customer service
- Handled special events and business meetings
- Managed day to day dining operations
- Conducted record audits, sales, credits, to ensure accurate billing
- Developed and implemented training procedures for staff
- Coordinated work schedules to insure proper coverage of business
- Point of contact for high profile clientele
0-5 years of experience
Managed all aspects of the sales and staffing
- Computed sales and financial reports
- Assisted customers with choosing appropriate merchandise
- Provided exceptional service to all customers
0-5 years of experience
- Constructed displays and store layouts
- Managed all transfer orders, special orders, replenishments and purchase orders
- Responsible for store closing procedures and weekly deposits
- Rectified timecard discrepancies and performed various functions through Flash Software (proprietary managerial software)
- Produced marketing emails on Constant Contact
- Ordered all store supplies and monitored supply levels
- Conducted store-to-store and store-to-costumer correspondence via email and telephone
0-5 years of experience
Ensured department associates execute customer service to meet and exceed sales expectations
- Executed department’s promotions, mark downs and pricing weekly to drive sales/meet goals
- Delegated other dept. responsibilities to associated for completion within company standards and store goals
- Assisted in multiple store events including guest designer collaborations and press parties.
0-5 years of experience
Implement training program with new staff members
- Oversee operations and staff
- Create marketing promotions to maximize revenue
- Inventory control, customer service, event coordination
- Extensive craft beer knowledge
- Promoted to floor manager at Bolingbrook location from bartender/trainer January, 2014
- Transferred and promoted to staff and floor manager at Schaumburg location March, 2014
0-5 years of experience
Scheduled appointments
- Held morning sales meetings
- Created schedules for sales representatives
- Closed deals and motivated sales representatives
- Maintained a healthy work environment
- Pulled credit when needed
- Managed all sales representatives
0-5 years of experience
Managing the entire staff of the restaurant and coordinating their work.
- Jointly responsible for increasing the business of the restaurant.
- Generating detailed daily, monthly, quarterly and yearly reports on business, staff, and profit.
- Recruiting, training and motivating staff.
- Fluent communication and social skills to interact with customers.
- Opened the location. Responsible for selecting, interviewing, and passing on to the general manager only the best qualified and highly motivated applicants. Working closely with and supporting the three separate teams of certified trainers.
- Directly responsible for scheduling Bartender staff, Host staff, G.A staff.
- Directly responsible for Bar inventory/ordering liquor, beer, wine.
0-5 years of experience
I specialize in costumer service, and serving guest in a high volume atmosphere.
- Up selling food and beverages
- Training new staff members
- Collected customer feedback and made changes to exceed customer satisfaction goals.
- I communicate well with upper management to ensure appropriate changes were made to improve customer satisfaction.
- Built customer loyalty by providing quality service.
0-5 years of experience
Train new employees in POS registers, daily operations and proper customer service
- Guide and supervise up to 30 employees in opening/closing agendas
- Perform closing procedures such as balancing cash drawers and reconciling credit card transactions
- Make certain all deliveries are checked in correctly and documentation is correct
- Ensure adherence to cash management procedures
- Conduct operating procedures such as order processing and check settling
- Resolve customer complaints about food quality and/or service in a courteous manner
- Organize employee schedules, serving areas and daily breaks.
0-5 years of experience
Promoted from Sale’s Associate to Floor Manager
- Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments.
- Developed a documented client book, maintaining friendly and professional customer interactions.
- Shared product knowledge with customers while making personal recommendations.
0-5 years of experience
In charge of Front of House scheduling, staffing and employee hiring (servers, bartenders, etc.) at a popular and innovative Brooklyn restaurant.
- Guide and supervise a staff of 10+ while understanding their needs and aiding their strengths.
- Quick thinking and proper action needed to deflect possible negative results, such as unhappy guests, inability to accommodate guests.
- Responsible for all administrative work related to staffing, dinner menu formulation, and purveyor point of contact.
- Serve as point of contact between owner and staff in my duties as Executive Assistant.
- Fulfilling guests’ needs regardless of hardship.
0-5 years of experience
I coach clients in individual or group sessions to assist them in confronting and overcoming substance abuse.
- I collaborate with counselors to plan and/or coordinate treatment, based on in-depth assessments of a client’s specific relationship with addiction.
- I monitor, evaluate, and record client progress with respect to treatment goals.
- I plan weekly recovery related outings and escort clients into the community.
- I assist the clients in their daily problem solving.
- I provide sobriety monitoring through administration of breath analysis and urinalysis screenings.
- Working in this environment has pushed me to develop my interpersonal communication skills, stress management, and multi-tasking skills, and has further strengthened my desire to help others.
0-5 years of experience
Gained superior time management and multitasking skills.
- Learned how to adapt to customers’ needs and issues through critical thinking skills.
- Answer patrons’ questions and handle any problem quickly.
- Clean and maintain the beverage area, tables, servers’ station, and order transaction areas.
- Greet every customer with enthusiasm and professionalism, while offering exceptional service and a unique dining experience.
- Assisted in revamping the dress code, improving efficiencies in daily procedures, and helping generate new items for the menu.
- Developed the skills to think quickly and with ingenuity.
0-5 years of experience
Staff management of 10-13 Concession Stands in compliance with company policies and procedures.
- Manages food preparation and service operations.
- Develops strong client relations and close attention to detail.
- Review and inspect all documentation relating to stand functions for completion and accuracy.
- Ability to make decisions that satisfy both the company’s needs as well as the customer.
- Enforce company, county, and state regulations ensuring safe food and beverage service.
0-5 years of experience
Operates cash registers
- Helps customers to ensure a great customer satisfaction with the store
- Maintains a clean sanitary, and organized work space
- Promoted to Floor Manager
- Managing stock levels and making key decisions about stock control
- Analyzing sales figures and forecasting future sales volumes to maximize profits
- Touring the sales floor regularly
10+ years of experience
Developed and administered trading and managed desk for CBOE Futures Exchange (CFE) and Volatility Index (VIX) products.
- Managed and oversaw hiring, billing, compliance, risk management, and supervision of personal for Chicago Board Options Exchange (CBOE) and CFE.
- Serviced institutional and retail customers to provide value-added price-discovery, liquidity, and execution.
- Provided complete and superior technical and administrative support for retail online platform.
- Examined front-end platforms for use in our trading environment.
- Served as Broker and Floor Manager at CBOE.
- Developed billing procedures for different profit centers on CBOE floor.
- Supervised brokers on the handling orders to meet exchange and industry rules.
- Handle the firms and brokers registration for CBOE, CFE, BOX, AMEX, ISE, and NASQ OMX exchanges.
- Oversaw the audits conducted by the CBOE and CFE.
- Reviewed front-end systems for application on trading desk
0-5 years of experience
Deliver high quality education to aspiring students of cosmetology to ensure their success at state board and in the salon.
- Monitor student/ guest interaction on the Performance Floor; ensuring that high quality cosmetology services are being delivered.
- Enforcing workplace policy including, but not limited to, safety and proper sanitation procedures.
- Providing hands-on education classes which further enhances the student experience and expands on the classroom lectures.
- Processing tuition and fees, monthly and quarterly inventory processing, and receiving shipment while assuming responsibility for business transactions and bank deposits.
- Marketing the Regency brand to prospective students through the act of promoting social community events and delivering effective campus tours.
0-5 years of experience
- Provided daily recap reports to Weston’s corporate office on product, customer connections, day to day operations, top sellers, and business feedback.
- Maintain awareness of current trends for customer styling
- Developed strong selling and customer service skills in my experience while learning how to develop a personal clientele and in store community by hosting special events.
- Built a strong customer following and base through social media and personal shopping
- Kept a positive and professional work attitude at all times.
0-5 years of experience
- Managed a 15 person sales staff
- Ran sales, inventory, and commission reports
- Interviewed new hires for both the office staff and sales floor
- Led training for all new hires
0-5 years of experience
Utilized interpersonal skills to assist customers and resolved concerns
- Managed inventory with 100% accuracy to ensure it was stocked and determine profit
- Assigned tasks to other workers on the floor as well as manage their time for the day
- Handled deliveries orders from other businesses
0-5 years of experience
Managing staff of 28 employees.
- Entering product orders, and accurately distributing merchandise.
- Maintaining the sales floor and displaying merchandise to maximize visibility.
- Responsible for training staff and creating training modules.
- Managing meetings to improve employee communications.
- Providing prompt and efficient customer service to maintain customer loyalty.
- Managing supply ordering.
0-5 years of experience
Monitor customer activity and respond to high customer traffic by shifting sales staff to different areas of need, and assisting clients at the register.
- Greet and acknowledge customers while providing world class customer service by looking for ways to always exceed the customer’s expectations.
- Balance cash drawer on nightly basis and assist with store lockup duties.
- Assist management staff with random cash counts of other sales associates.
- Provides fast, friendly, and accurate service in assisting customer’s basic shopping needs.
- Educate clients about our “PLACE Card” credit card, detailing the features and how they themselves will benefit based on their needs.
6-10 years of experience
Lead/Floor Manager in: Archery, Auto/ATV, Camo Clothing, Hunting, Optics, and Shooting
- Worked throughout sales floor, including Training Mentor in: Archery, Auto/ATV, Fishing, Fly Fishing, and Marine
- Trained Leads at Post Falls store, and traveled to other stores throughout the company to train and set-up new stores.
- Used internal computer programs regularly in addition to Excel and Ipod scanners
- Work 40 plus hours per week
0-5 years of experience
Provides customer service by greeting and assisting customers, responding to customer inquiries, and complaints.
- Directs and supervise employees engaged in sales, inventory management, and reconciling cash/credit receipts.
- Key holder (opening &/or closing)
- Confer with company officials to develop methods and procedures to increase sales, expand markets, and promote business.
- Formulated pricing policies for merchandise, according to profitability requirements.
- Keep records of purchases, sales, and inventory stock.
- Monitor sales activities to ensure that customers receive satisfaction service and quality goods.
0-5 years of experience
Protecting the Guest with 100% Recipe Adherence
- Ensuring a high quality operation that is financially sound and maintained
- Manage and grow Staff Development as well as Personal
- Advocate a Team Environment
- Manage a Safe Environment that gives the Team 100% of the Resources they need for absolute Guest Satisfaction without compromising the Financial Objectives of the Company
- Receiving, Storing and prepping the products to Perfection through Depth of Knowledge, Cut and Recipe Specifications and Serv Safe Standards.
- All of the Monthly and Daily Administrative Duties, Correct and on time to my Direct Supervisor.
- Worked with Net Chef, Hot Schedules, Aloha and Micro’s POS Systems as well as Job App and People Matter.
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[Floor Manager]
Last edited by: Gabriela Barcenas, CPRW, Content Writer II -
Gabriela Barcenas
CPRW, Content Writer IIGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
