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Front End Supervisor Resume Samples
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0-5 years of experience
Manage the customer service desk, front of the store; including all employees and departmental heads and layaway during seasonal times. Encourage employees to reach and acquire company goals with positive reinforcement.
- Increased CSAT scores, secret shopper satisfaction, reward cars percentage and reached credit application goals on a regular basis.
- Met and exceeded company application rate as well as follow up customer relations.
- Implemented new policies and ensured these changes went smoothly with all employees.
- Created layaway plans and policies that resulted in lower percentage of misplaced items.
0-5 years of experience
Currently maintaining a team of over 100 cashiers and customer service employees, and maintaining their schedules.
- In charge of maintaining the inventory at the front end, and ensuring all products are correctly labeled and in the correct place.
- Managed two Black Friday events without incident whilst also maintaining maximum coverage.
- Skilled in maintaining a clean and organized work area even under the stress and pressure of the holiday season and Black Friday.
- Organizing all new team member papers, new promotions for the store, and new corporate memos for the team.
- Capable of working, and solving complex time-sensitive issues, under immense stress while still acting in a calm and collected manner.
6-10 years of experience
Originally recruited as a cashier, but moved to office assistant within a few years. Quickly learned the development process.
- Supervised a team of front end associates in a fast paced, high pressured environment
- Evaluated and resolved customer issues and complaints, meeting corporate standards and assuring customer satisfaction and retention
- Analyzed daily financial report
- Trained new associates in standard practices and procedures meet corporate standards
- Managed large sums of cash following strict protocol to assure accountability
- Maintained office filing and storage systems
0-5 years of experience
Maintains company policies and procedures through proper handling of all
transactions and corresponding documentation (i.e. refunds, check approval,
employee discounts etc.)
- Trains and supervises all sales associates and Secondary Front End Supervisors on all front-end policies and procedures
- Supervised and scheduled Front End associates.
- Ensured that work was performed consistently.
- Oversaw the activities of the Front End.
- Directed responsibility for Front End associates.
- Balanced the daily deposits and safe counts as required.
10+ years of experience
- Served as a key employee in a high-volume premium grocer in various capacities for 11 years
- Managed inventory ordering, processing, and reconciliation with multiple vendors on a weekly basis
- Supervised customer service workforce and adopted responsibilities of department managers in their absence
- Performed electronic bookkeeping tasks including sales logging, collection of all monies for bank deposits, and reconciling daily balance sheet
- Composed weekly payroll planning and scheduling for front end staff
- Provided solutions and managerial support to dissatisfied guests to retain high customer loyalty rate
0-5 years of experience
Front End Supervisor of high volume store totaling 120,000-150,000 weekly.
- Accurate cash handling, being held accountable for cash drawer, and 10-key.
- Supervised 10+ cashiers as well as their departments, coach, and train new employees.
- Assisted in smooth functioning of all aspects of the stockroom and reserve areas.
- Ensure prompt, friendly, courteous customer service, handling customer complaints.
0-5 years of experience
- Directly supervise 5 cash-out supervisors, who, in turn, manage the front end. Delegate and manage responsibilities to my supervisory staff, including shrink, door errors, cash overage/shortage, management, guest assistance, coaching for improvement and scheduling for 25 employees.
- Insure high productivity and profitability of front end.
- Consistently maintaining high ranking for upgraded “Plus Memberships” ranking between 1 -10 in the United States. Currently ranked # 4
- Increased and maintained renewal rates from 10% to company standard of 25% for 2011
0-5 years of experience
Managed all tasks associated with the front of the store.
- Provided employees with schedules and responsibilities.
- Greeted and interacted with customers.
- Organized and maintained invitation orders.
- Managed the product returns and a $500 cash drawer.
0-5 years of experience
Handled all customer service related issues regarding the front end.
- Supervise and train all front end cashiers up to 15 per shift
- Promote Sam’s Club Credit, warranties, and memberships.
- Set monthly front end productivity standards and goals.
- Handles in excess of 100,000 per day.
- Preparation and analyst of relevant week and month end reports.
- Promote an environment of a 100 % customer satisfaction
0-5 years of experience
Ran all cashier functions for the Front End service desk including sales and returns
- Supervised 4-6 employees at one time
- Trained new employees and supervised the Front End cashiers
- Consistently kept the Front End clean and well organized
- Became extremely knowledgeable of all daily tasks and aspects of the Front End
- Became familiar with routine day and closing procedures
0-5 years of experience
Ensured compliance to company policies and procedures through proper handling of all transactions and corresponding documentation
- Scheduled to ensure proper coverage at the front end/service desk
- Established and maintained a professional environment, ensuring the best possible experience for customers and sales associates
- Maintained OSJL merchandising standards for all assigned areas
- Restocked assigned department(s)
- Merchandised new items according to company guidelines
0-5 years of experience
Supervises employees in day-to-day activities, including check approvals, overriding system errors, verifying prices, and ordering cash increases.
- Directs floor clean-up and organizes employee breaks and lunches.
- Maintains door audit log weekly and writes employee corrective consultations when necessary.
- Writes reviews and performance logs as needed.
- Follow up with Cashiers who perform lower than a 50mph daily on the Front End registers.
- Employee appreciation; Acknowledging employees who go beyond “Executive Member Service”.
- Following up with care crew, making sure they are greeting our members, answering carry out calls from member service. carrying trash bag, making sure flatbeds and baskets are working properly, free of trash, and both cart machine working.
0-5 years of experience
Supervising the Front End is comprised of several components. The heart, if you will, of the warehouse organizes, collaborates and distributes resources to provide excellent member service, while supporting the other departments. Supervisors are organized in three different sections board runner, side A and side B, each requiring different duties, while maintaining the same goals of member service and assisting all employees with any needs.
- Board runner- organizes all employees to proper locations, cashiering, cart crew, member service, major sales and floor/soft goods/domestics/hairlines/foods/seasonal
- Side A- runs on all calls and needs of cashier and other departments including but not limited to overrides, approvals and member service needs
- Side A- inputs all products returned to the warehouse, distributes saleable products back to the floor and non-saleable are taken to RTV
- Side B- runs on all calls and needs of cahier and other departments
10+ years of experience
Work with Store Management Team to set expectations and achieve service standards at the front end of store.
- Resolve customer service issues; Answer inquiries about products, service and store policies.
- Be aware of all areas of possible loss due to theft, shoplifting, free bagging, fraud and/or carelessness.
- Supervise team of 12 cashiers and 8 baggers and coordinate register activities by providing leadership to associates working registers.
- Responsibilities include inventory control, operating register.
- Send and retrieve money transfer from Western Union and cash payroll checks. Answer multi line telephone.
0-5 years of experience
Supervised staff of seven to ten members.
- Managed the operations of front line cashiers.
- Prepared sales receipts, received cash, checks, and credit transactions.
- Troubleshoot with cashiers and customers for price checks.
- Distributed change and replenished registers as needed.
- Greeted customers with courtesy to ensure quality customer service.
6-10 years of experience
- 5+ years of customer service skills at [company name]
- Attentive to customer’s needs and wants in a friendly and professional manner
- Assigned closing shifts at customer service and performed cash handling deposits (large amounts), cleaning, answering telephone calls, re-stock registers, etc.
- Managed front-end sales floor: cashier & assisting customers, assign breaks & lunches to checkers and baggers, supervising customer traffic, auditing cash drawers, etc.
0-5 years of experience
Responsible for communicating the customer needs, in terms of inventory, to cashiers, sales floor team and back end supervisor as needed.
- Ensure that retail products are stocked, store displays are appealing and that front end team members are providing customer assistance concerning retail products.
- Assist in the training of new employees.
- Responding to customer inquiries, orders, complaints and may help with purchases.
- Compile and maintain monetary/non-monetary reports and records.
- Monitor checkout stations to ensure that they have adequate cash available and that they are staffed appropriately.
0-5 years of experience
- Interim Front End Supervisor and Bookkeeper.
- In charge of front end and customer service
- Provided job duties for employees
- Awarded Best Customer Service of the month four times.
- Applied excellent customer service.
- Internship HBCU Credit Card Movement: Assisted college students with understanding and building their credit. Also indicated the significance of having good credit.
- Secretary of Phi Beta Lambda: Assist organization President with various campaign promotions and other tasks as needed, provide ideas that produce positive reinforcement, increased peer participation and accountability. Collaborated Phi Beta Lambda and Elizabeth City Downtown first successful Fall Harvest Festival.
- Participated in school-wide policy decisions concerning such ethical issues as the promotion of Father Involvement and helped organize the first Olympic Father-Son night.
0-5 years of experience
Responsible for communicating the customer needs, in terms of inventory, to the back end supervisor
- Ensure that retail products are stocked, store displays are appealing and that front end team members
- Responsible for the training of new employees as well as maintain a weekly inventory check
- Responsible for responding to customer inquiries, orders, complaints and purchases
- Responsible for cash office bank deposit daily as well as counted tills balances for daily reports
0-5 years of experience
Directly responsible for the management of 12 employees.
- Responsible for the scheduling of working hours for staff.
- Encouraged a culture of excellence in customer service.
- Responsible for maintaining the best service and function of the front end.
- Responsible for ensuring efficient front end operations.
- Managed accurately the front end accounting, cash office records and account balances.
- Responsible for the training and development of front-end employees.
6-10 years of experience
Was hired as cashier and quickly promoted to front-end supervisor to train and evaluate others on the cash registers, scanners, and affiliated POS systems. Well versed in staff training procedures offering customers quality assistance.
- Responsible for supervising and monitoring the performance of customer care employees
- Handle the tasks of providing multi support, supervision, and leadership to the entire customer service team
- Perform responsibilities of handling escalated customer service inquiries and calls
- Provide support and coach 11 employees to create an environment of professional growth and success
0-5 years of experience
Establish and maintain a professional environment, ensuring the best possible experience for customers and sales associates
- Protection of company assets
- Responsible for maintaining order and customer satisfaction at the registers
- Training and supervision of all Sales Associates and Secondary Front End Supervisors on all front-end policies and procedures
- Scheduling to ensure proper coverage at the front end/service desk
- Two time employee of the month (7/11 and 3/12)
0-5 years of experience
Extend customer subscriptions, offer discounts/promotions, and ensure high retention rates.
- Exercises sound judgment in issuing credits and making exceptions to customer policies to maintain high levels of customer satisfaction.
- Exchanged returned merchandise for customers quickly and efficiently.
- Offer credit applications, cross selling and convert 2 out of 5 customers into card-holders.
- Manage customer service & administrative tasks. Resolve customer issues quickly & efficiently.
- Trained new employees on company customer service policies and service level standards.
- Re-banked registers. Remove, sort, balance registers and drop in the safe.
- Made break schedules for about 15-20 cashiers. Call for extra assistance on the registers when needed
0-5 years of experience
- Held the position of Front End Supervisor having responsibility for managing approximately 30 employees
- Ensured that staff understood customers are most important asset
- Successfully resolved all customer issues to complete customer satisfaction to guarantee repeat business
- Would count the registers and safe before opening and after closing to ensure they were at the correct amount
0-5 years of experience
Assist customers with daily transactions and address any questions or concerns
- Oversee 10-15 people throughout the week
- Ensure that the front end is running efficiently and all tasks are assigned and understood and coordinate breaks and coverage
- Merchandise various departments according to the Seasonal Planning Guide and store merchandising guide
- Assist as Stockroom Lead backup leading the stock team, receiving the truck, processing merchandise, and ensuring all products are out on the sales floor in a timely manner
- Help as cash office backup doing basic bookkeeping, balancing tills, and preparing the deposit,
- Received employee of the month in June of 2011 and August 2013
6-10 years of experience
- Maintained a high level of customer service, also maintained a large amount of cash
- Supervised the front end of the store and managed staff
- Made sure that any problems that came up were solved best to serve the customer
- Responsible for handling the front-end checkout counter and the employees who cashiered and waited on customers
- Trained new workers; settled disputes; answered questions
- Met with management regarding issues that needed intervention
- Known for solving problems
10+ years of experience
Ensuring that retail products are stocked, store displays are appealing and that front end team members are providing customer assistance
- Responding to customer inquiries, orders, complaints.
- Assessing that all monetary transactions and that all cash registers hold the correct monetary value at the beginning and ending of various shifts/
- Other duties as assigned including but not limited to: stocking new inventory, assisting the front end customer flow, etc
0-5 years of experience
- Established and maintained a professional environment, ensuring the best possible experience for customers and sales associates
- Ensured compliance to company policies and procedures through proper handling of all transactions and corresponding documentation
- Scheduling to ensure proper coverage at the front end/service desk
6-10 years of experience
Manage Front End associates by delivering direction of job duties and following up with them on their duties to ensure accuracy on behalf of their effort in a high volume store
- Train new and existing associates on new store programs, areas in need of improvement, and job duties not familiar with that associate
- Oversee financial reports such as register, lottery, western union, money orders and refund reports to ensure accuracy and report any discrepancies
- Help prepare parties for the store, special promotions of products and services, and decorate according to holiday and seasons
- Ensure that the Front End is a safe, customer friendly environment by making sure it is clean, clutter-free, and without hazardous obstructions and/or chemicals of any kind
- Travel to other stores in the various districts in need of help upon request from management
0-5 years of experience
Responsible for all aspects of the Front end including maintenance of all POS and inventory control equipment
- Management of up to 25 employees including head cashiers, cashiers, loaders and lot associates
- Maintain supplies by checking stock to determine inventory levels, anticipating requirements, verifying receipt, stocking items
- Oversee scheduling
- Oversee and train head cashiers and cashiers on new credit programs and incentives as they are introduced
- Oversee and train head cashiers and cashiers on new products, offerings and Home Depot SOP as it is introduced
- Prepare and deliver performance and summary reviews of all associates in my departments
- Provide excellent customer service by acknowledging customers and ensuring they have a positive shopping experience
- Responsible for documenting/disciplining associates who do not meet company standards/expectations
- Responsible for recognizing exceptional associates through monthly rewards and incentive programs
0-5 years of experience
Ensure compliance to company policies and procedures through proper handling of all transactions and corresponding documentation (i.e. refunds, check approval, employee discounts, price overrides, gift certificates and any other transactions requiring supervisory involvement)
- Training and supervision of all Sales Associates and Secondary Front End Supervisors on all front-end policies and procedure
- Cross train in other areas of the store
- Strong interpersonal, organizational and time management skills
- Cash Office (opening duties)
- Maintaining neat, organized and safe front end/service desk area
- Sales (promoting store rewards cards)
0-5 years of experience
- Manage 50+ Front End Team Members in accordance with regional WFM standards
- Develop friendly rapport with clientele, recognizing individual preferences and maximizing sales capacity
- Maintain accurate cash handling, moderate transactions, and insert PLU coding while engaging with guests about culinary practices, nutrition, and the latest happenstances
- Fulfill desk duties: returns, special orders, guest commentary over phone and in-person
- Manage inventory, maintain, and order product for Point of Purchase installations
- Whole Kids Fundraising Ambassador, providing salad bars and gardens to local elementary schools
0-5 years of experience
MLS(Merchandise Locator System) supervisor for the holidays. In charge of maintaining stockroom and correct usage of system as well as coordinating departments to help in assuring maximum efficiency.
- Promoted from the floor to front end supervisor in only a month.
- Obtained every badge they have (bronze, silver, and gold) in people, service, and credit in less than a year. As well as employee of the month.
- In charge of all POS work stations including customer service and jewelry, duties included but not limited to opening and closing the store registers, supervising all front end associates, first line of contact for customer complaints or concerns, training new employees and working with them on training opportunities, and driving credit goals.
- Assist manager on duty or assume that role as need requires.
0-5 years of experience
Enter all sales into the cash register to ensure that all purchases are accurate.
- Utilize financial reporting software to complete daily, weekly, and monthly reports to include generating, coding, and paying invoices, updating recurring journals, inputting payroll, and counting and analyzing changes inventory.
- Responsible for assigning cash drawers to cashiers, providing change funds and ensuring that cash drawer are in compliance with overage/shortage standards.
- Responsible for weekly inventory counts and input into reporting system.
- Develops sanitation schedule and ensures that employees adhere to them.
- Manage all payroll and human resource aspects including payroll processing; records retention; interviewing, hiring, and training employees; assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
- Procure items for the unit including food, beverage, paper, small wares, equipment, uniforms, and supplies from approved vendors.
- Develop weekly menus; cost out recipes; determine food, labor, and overhead costs; and assign prices to menu items.
0-5 years of experience
- Maintained Guest Service area based on company standards by providing outstanding and efficient customer service.
- Oversee and authorize returns, exchanges, merchandise credit, check authorization, discretion discounts, and the proper handling of all cash and registers according to Company policies and procedures.
- Train new associates on Company rules, procedure, safety guidelines and loss prevention according to company’s guidelines.
- Maintained daily cash draw balance of all registers.
- Oversaw the productivity, breaks, and daily schedule of all cashiers and communicate performance issues with management.
6-10 years of experience
Service Desk, resolve customer service issues
- Vault/Book Keeper, reconcile daily revenue
- Access technical situations and provide effective solutions
- Train new employees on company procedures and prepared them for the [company name] environment
- Supervise the front end operations to ensure efficient customer service is provided.
- Maintain point of sale hardware, as well as store computers
0-5 years of experience
Managed all cashiers including all departments.
- Maintained the incoming and inter-store telephone contacts
- Integrated new register functions
- Provided customer service in a fast-paced atmosphere
- Administrative responsibility included processing the end of business day reports.
0-5 years of experience
Protection and calculation of company assets
- Establish and maintain a professional environment, ensuring the best possible experience for customers and sales associates
- Ensure compliance to company policies and procedures through proper handling of all transactions and corresponding documentation (i.e. refunds, check approval, price overrides, and any other transactions requiring supervisory involvement)
- Training and supervision of all Sales Associates and Secondary Front End Supervisors on all front-end policies and procedures
- Scheduling to ensure proper coverage at the front end/service desk
- Timely communication to store management of any issues
0-5 years of experience
Responsible for coaching cashiers with customer relations
- Assisting cashiers with Point of Sale systems to allow for fast and accurate service to customers
- Dealing with minor disciplinary infractions
- Driving all front end metrics, standards, store promotions and events
- Managing associate’s hours
- Assisting customers with various customer service issues
- Assisting in other departments when needed
0-5 years of experience
Communicates with customers via telephone or in person on retail policies. Creates excellent customer experience.
- Responsible for customers issues
- Auditing of the sales associates cash drawers and monitoring the service given to the customers
- Keeping a consistent flow at the front end for a good customer experience
- Processes sale and return transactions per store requirements. Timeliness of transaction completion contributes to excellent customer experience.
- Assists management in coupon recovery, sales receipts, bank deposit and safe transactions. Prevents errors in banking transactions.
- Counting cash, make deposit and closing the registers
0-5 years of experience
Supervise 6 other workers with shift changes and breaks
- Handle returns and approve transactions
- Supervise 4 workers with shift changes and breaks
- Help disabled people access a wheel chair
- Dispatch workers to proper gates
0-5 years of experience
- Worked with management to ensure proper customer service
- Assisted with the handling of returns and voids
- Worked to maintain low levels of revenue loss
0-5 years of experience
Manage front end area; including short customer lines, constant money pulls, and giving adequate change to cashiers
- Control of four major areas of the store; [company name], Front End and Customer Service
- Online orders
- Dealing with customer issues in store and on phone
- Monitor self check out area while preventing store loss
0-5 years of experience
In charge of the front of the store
- Balancing cash buses for cashiers
- Keeping each cashier within limits of their cash drawers
- Ensuring that my staff provided exceptional customer service
- I took all escalated customer complaints and ensured they left satisfied
- In charge of company campaigns for non-profits (raising money)
0-5 years of experience
Maintain a great work environment and customer service for the front end of the store
- Give breaks and money pulls to cashiers
- Maintain lines and make sure that each cashier has great customers skills and are treating customers with respect
- Maintain the homes department of the store, making sure everything is in its right place, doing in-caps, stocking and inventory
- Was also a part of the markdown team and we assisted in making sure that every item is marked down correctly
0-5 years of experience
Promoted after 6 months to supervisor position
- Responsible for cash handling and store closing
- Prepare schedule for front end employees
- Resolve customer conflicts and register situations
- Enforce company standards including cleanliness, metrics and moral expectations
0-5 years of experience
- Oversees the daily operations of the front end of the store
- Oversees 20 cashiers, 2 Customer Service Specialist and 4 Customer Engagement Specialist
- Prepare Schedules
- Sets up planograms
Front-End Supervisor Duties and Responsibilities
The company a front-end supervisor works for will determine the exact duties they carry out. Based on job listings we analyzed, their duties typically involve:
Provide Department Support Front-end supervisors support all departmental functions, from managing customer requests and resolving any issues to ensuring that all front-end processes run smoothly.
Maintain Inventory Front-end supervisors ensure that all department orders are fulfilled and that there’s adequate stock and accurate retail pricing so orders go out properly and without issue.
Coordinate Team Members A key aspect of this job is ensuring that all team members are aware of their job duties and that the team runs collaboratively. Front-end supervisors inform staff of any promotions on both a regional and national level and notify them of any issues that need to be resolved that day.
Hire and Train New Employees Front-end supervisors are responsible for training new staff and making sure they’re familiar with company processes, systems, and regulations.
Perform Bookkeeping Duties Front-end supervisors help manage cash drawers and bookkeeping tasks for the department, ensuring that accounts are accurate and resolving any discrepancies.
Front-End Supervisor Education and Training
The minimum requirement to become a front-end supervisor is a high school diploma, although some employers may prefer candidates with a college degree in business or a similar subject. Applicants for this role need demonstrable multitasking, leadership, and sales experience, as well as a proven ability to work well under pressure.
Front-End Supervisor Salary and Outlook
The median annual salary for front-end supervisors is $35,000, according to PayScale. Front-end supervisors in the 10th percentile earn around $23,000 annually, while the highest paid earn close to $62,000 a year. Some companies offer packages that can reach up to $4,000 in bonuses. Just over half of employers offer dental plans and medical insurance as part of their benefit packages.
Helpful Resources
We’ve collected some of the best resources to help you determine if this job is right for you:
The Essential Supervisor’s Handbook: A Quick and Handy Guide for Any Manager or Business Owner – this guide provides expert advice for both new and experienced supervisors, with explanations, advice, and inspiration. It covers a wide variety of topics, from team leadership and the legal aspects of hiring and firing to handling workplace challenges
Perfect Phrases for Managers and Supervisors – communication is key when working as a front-end supervisor, and this book makes it easier to manage in today’s workplace. From encouraging cooperation to setting the right tone for mutual trust and respect, the text teaches supervisors how to build a more collaborative working environment
Awesome Supervisory Skills: Seven Lessons for Young, First-Time Managers – this concise and easy-to-follow guide shares must-have supervisory skills, like motivating teams and dealing with coworkers who don’t enjoy their job
Workforce Management Professionals – over 19,000 people have joined this LinkedIn group for management professionals, making it an ideal place to network, learn new tricks, share knowledge, and find job opportunities
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Last edited by: Gabriela Barcenas, CPRW, Content Writer II -
Gabriela Barcenas
CPRW, Content Writer IIGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
