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Retail Store Supervisor Resume Samples
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0-5 years of experience
Established performance goals and standards for store and personnel. Created strategies for marketing within store. Increased sales and improved customer loyalty by outlining economic advantages to staff. Maintained inventory integrity and effectively merchandised store in compliance with company guidelines. Interviewed and hired store personnel. Supervised a team of up to eight employees. Implemented and administered human resource policies and procedures.
- Achieved 115% of annual sales objectives resulting in being recognized as a member of the Platinum Sales Club and was awarded a trip to Paris.
- Assisted employees with creating and implementing monthly action plans to increase sales and customer loyalty.
- Coached and mentored staff to assume additional responsibilities resulting in promotions.
- Achieved store inventory shrink objective of less than 2%.
- Designed and created a spreadsheet to track sales staff and store productivity.
0-5 years of experience
Managed and directed 12 employees on the daily operations of a $1 mil + hardware store at the sales floor level.
- Supervised and mentored staff in customer service, cash management, inventory management, ordering and receiving, merchandising, scheduling, and security.
- Increased stores profitability by re-merchandising inventory with attractive displays.
- Developed and maintained customer base by creating a welcomed atmosphere.
- Improved operations through effectively supervising daily staff assignments.
- Implemented a training of staff through product knowledge seminars, and NRHA Customer Service Program.
0-5 years of experience
Greeted and offered great friendly customer service, made recommendation and advised customers on the products and sales, opened and closed the store as well as stocking and cleaning.
- Trained and supervised new employees, opened/closed cash register on daily basis, completed all necessary paperwork at night for closing.
- Met sales objectives; received and processed shipments and organized the store floor according to plan.
- Multi-tasked as a sales representative and a cashier, handled all payment methods from cash, checks, travelers checks, credit and debit cards, as well as gift certificates.
6-10 years of experience
Managed time scheduling, training of new employees, returns and exchanges. Maintained up to date knowledge of store policies along with preventing loss susing awareness and detail
- Achieved high sales goals with value focused customer service
- Developed and created an effective filing system to accelerate paperwork processing
- Stocked and rotated inventory, prepared payroll including cash drawers and checking equipment for proper functioning
0-5 years of experience
Responsible for daily operations of retail store, Quality control, ordered inventory
- Managed up to 9 employees adhering to company protocol.
- Directed proper exchange of safe funds and deposits and expedited cash transfers to registers and employees.
- Assisted customers select specified merchandise for purchase, resolved customer complaints and provided refunds, exchanges and adjustments and processed credit and gift card charges.
0-5 years of experience
Provided effective leadership to store associates in the areas of visual merchandising, sales, cashiering, customer service, store maintenance, and loss prevention in support of day-to-day operations.
- Assisted store management in the opening, day-to-day operations, and closing the store as well as employee training, marketing, loss prevention, and team leadership.
- Specialized in the promotion and sale of a full line of state-of-the-art wireless and wireline communications services, products, and accessories through the application of persuasive communication skills.
- Generated new business through effective use of innovative sales and marketing strategies, competitive business knowledge, dynamic presentation skills, and through client referrals and client prospecting.
- Developed creative “eye-catching” window and floor merchandise displays resulting in increased product shop-ability.
- Responsible for conceptualizing, developing and facilitating the implementation of projects and special sales and marketing events (holiday, seasonal, contests, etc.) related to commitment of corporate communications.
- Coordinated and communicated extensively and effectively with senior leadership.
- Worked successfully with representatives from various communities, organizations and neighborhoods with respect to the diverse populations and cultures the Company serves and seeks to serve.
- Planned, researched, and coordinated the store’s quarterly event schedule.
0-5 years of experience
- Supervised the activities of the children’s department and managed and trained departmental staff
- Created staff schedules, monitored labor costs, calculated timecards, and processed employee payroll
- Screened, interviewed, and hired qualified employment candidates and conducted staff evaluations
- Facilitated training programs and completed weekly/monthly training reports
- Identified customer needs by assessing goals and making recommendations in an effort to sell products
- Monitored inventory to recommended stock levels to maximize profit and minimize loss
0-5 years of experience
Supervisor for a leading consumer electronics retailer that helped ensure the very best service experience to our customers. Developed several relationships with employees by creating and maintaining a cooperative team based work environment. Recognized by corporate for Monster Product bundle I created.
- Trained 40 sales agents and created a team that broke company records for TV attachments.
- Responsible for selling while managing employees
- Acted as a liaison between the different departments in the store including Technology, Home Entertainment, Car Audio, Gaming, and Operations.
- Created a program for [company name] to sell more Monster Products. Was able to create a bundle, which increased our average basket attachment for $100 a sale to $400 a sale. The program was established throughout [company name] and our store became number 1 every month. This increased our profit margin on every TV by $400/sale.
- Had daily one-on-one meetings with associates to make sure goals and tasks were met.
0-5 years of experience
Innovative in creating one of the three first stores in wireless telecommunications with Sprint
- Responsibilities included managing and developing fourteen associates to have high results
- Leadership skills demonstrated were developing, educating, and training employees, creating schedules, counseling employees
- Conducted interviews, hired employees, documented employee actions and maintained personnel files.
- Marketing new products and implementing a plan for high revenue results
- Close communication with store manager and supported in all aspects of the retail store environment.
- Traveled to third party sites weekly to verify product promotions were being handled properly. Supervised customer complaints and provided customer service on a daily basis.
- Marketed telecommunications products and services to obtained quotas.
- As an account executive, responsibilities included seeking corporate accounts, scheduling & conducting business tradeshows, creating and distributing promotional materials.
0-5 years of experience
- Ranked top Supervisor in Texas for 2014 and 2015
- #1 ranked Supervisor for Intelligent Home Sales in Texas
- Responsible for staffing, sales, labor budgets and store operations for multiple locations
- Leader in all key metrics, including best year over year growth in Video, Internet, Intelligent Home and overall Monthly Recurring Revenue
- Improved customer retention by 32% in 2015
- Manage all aspects of employee performance including recruiting, interviewing, hiring, scheduling
0-5 years of experience
- Promoted from Cashier to Store Supervisor within 8 months.
- Interviewed job candidates and made staffing decisions.
- Counted cash drawers and made bank deposits.
- Managed staff of up to 9 sales associates and at least 2 team leaders.
- Assigned employees to specific duties to best meet the needs of the store.
- Reordered inventory when it dropped below predetermined levels.
- Trained and evaluated personnel in sales and customer service.
- Scheduled and led weekly store meetings for all employees.
- Increased sales volume by 132% in less than 2 years.
- Generated repeat business through exceptional customer service.
0-5 years of experience
- Managed staff of 10 tax preparers including scheduling, payroll and customer service
- Prepared tax returns for customers
- Achieved all sales targets set for retail operation
- Assisted with development of training resources, both print and online, for incoming customer service calls
0-5 years of experience
- Participated in leaders and managers meeting and suggested marketing strategy
- Interviewed candidate for the team and provided training after successful recruitment
- Evaluated the team performance and devised operation strategy
- Prepared schedule for the team, accepted day off requests and excused absence documents
- Handled customers’ inquires and complaints
6-10 years of experience
Responsible for store operations in absence of manager.
- Assigned work to employees and supervised their performance.
- Evaluated their merits on the basis of their performance.
- Responsible for new employee training.
- Ensured safety procedures were followed.
- Accountable for in-store promotions and events.
- Maintained facility by planning space allocations, layouts, and floor moves.
0-5 years of experience
- Supervised store operations, including staff supervision. Proactively led the team in developing targeted goals re: operational expenses, payroll, inventory shrinkage, and associate morale including quality controls
- Assessed daily and weekly scheduling needs and managed daily progress reports
- Effectively performed operations’ functions such as open and close, operate sales register, and back office management procedures
- Maintained visual standards, including merchandise presentation, signage, lighting, and general maintenance – according to Corporate policy; and organized and laid out stockroom
- Maintained optimal level of inventory in all twelve stores by running replenishment reports/cycle counts and monitoring the distribution flows and merchandising plans of each store on a weekly basis (SAP Software)
- Researched inventory adjustments and provided recommendation for variance resolution
- Managed Return-to-Vendor process and credit memo completion
- Prepared inventory management reports for senior management
0-5 years of experience
- Directly in charge of store operation in the absences of Store Manager.
- Managed store performance and sales statistics.
- Managed semi-annual inventories.
- Exceeded sales budget and shrink goal.
- Assisted store manager with recruiting to fill stores open positions.
- Trained employees in various different positions.
- In charge of receiving shipments including transfers, ASN, and drop shipment.
- Achieved over 27% of store sales goal in fiscal year 2008.
0-5 years of experience
- Drove daily store operations, including opening and closing procedures.
- Reported directly to Retail Manager.
- Supervised and developed employees.
- Ensured delivery of exemplary customer service.
0-5 years of experience
- Supported the management team by driving sales and conversion.
- Ensured key zone coverage to maximize sales and ensure an iconic service experience.
- Drived top line sales through consistent execution of the store marketing, promotion, and visual best practices.
- Worked closely with the store management team to understand daily/weekly/monthly store
0-5 years of experience
- Provided superior customer service while efficiently booking and conducting candy making classes and group parties
- Responsible for opening and closing store operations
- Managed a staff of eight store employees
- Handled inventory/ordering product
- Traveled offsite to set up/maintain/cleanup for corporate sponsored events
- Trained new hires
0-5 years of experience
Completes store operational requirements by scheduling and assigning employees; following up on work results.
- Maintain store staff by recruiting, selecting, orienting, and trainings employees.
- Ensures availability of merchandising and services by approving contracts; maintaining inventories.
- Formulates pricing policies by receiving merchandising activities; determining additional needed sales promotion; authorizing clearance sales.
- Maintain operations by initiating, coordinating and personnel policies and procedures.
- Secure merchandise by implementing security systems and measures.
- Contributes to team effort by accomplishing related results as needed.
0-5 years of experience
- Oversaw customer services, sales, stockroom, loss prevention, accounts receivables and payables.
- Supervised and organized daily operations and sales.
- In charged of daily account balances, bank statements, deposits and inventory.
0-5 years of experience
- Drive sales to exceed the overall stare goals
- Oversee all day-to-day planning and coordinating of operation and events
- Hire, train and manage all store employees (typically a staff of 6-10 associates)
- Motivate staff to reach company directed performance goals (Sales, Items per Transactions, Corporate Cards (VIP), Average Dollar per Sale, etc.)
- Develop and maintain customer relationships for associate product knowledge, help associates meet standards by delivering / executing all product training
0-5 years of experience
- Responsible for opening/closing store and prepared employee daily assignments
- Provided customer service, accepted payments from customers and completed refunds/exchanges
- Processing donations, pricing, sorting, merchandising, restocking and display
- Completed loss prevention, budgeting, profit and loss training
0-5 years of experience
Maintains store staff by recruiting, selecting, orienting, and training employees.
- Ensures availability of merchandise and services by approving contracts; maintaining inventories.
- Determines marketing strategy changes by reviewing operating and financial statements and departmental sales records
- Achieves financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
- Formulates pricing policies by reviewing merchandising activities; determining additional needed sales promotion; authorizing clearance sales; studying trends.
0-5 years of experience
Managed and trained employees with a focus on retail store standards and new merchandising concepts.
- Assisted in retail store management, staff training and supervision.
- Introduction to RFID inventory management.
- In-store and window display merchandising.
- Store evaluation, audit and improvement.
- Brand awareness and promotion in a new market.
6-10 years of experience
Management in a high end retail store
- Responsible for hiring, scheduling, training, and inventory control
- Manage staff of 27
- In charge of merchandise displays, and store maintenance
- Consistent in hitting and exceeding corporate sales goals
6-10 years of experience
Responsible for production planning, providing leadership for teams, and enforcing company policies and procedures.
- Maintains high quality of customer service by building strong customer base and ensuring a high rate of customer return.
- Conducts monthly store meetings and completes preparation for upcoming events by coordinating between corporate and store departments.
- Prepares and conducts employee training in shipping and receiving, customer service, cash handling and safety procedures.
0-5 years of experience
Developed and executed advertising campaigns to promote new products.
- Called potential and assisting customers that have been approved for various company promotions.
- Purchased and priced new merchandise using network inventory control data base.
- Packaged and shipped online orders.
- Count, record and deposit petty cash.
0-5 years of experience
- Greets visitors to determine purpose of visit to then escort them to destination, all the while providing information regarding restaurant and owners.
- Responds to routine inquiries from customers
- Resolves customer service complaints and refers unresolved issues to designated personnel for further investigation
- Oversees all cash/credit transaction for Restaurant, ordering supplies and cash controller of retail store
0-5 years of experience
- Manage retail staff, including cashiers and people working on the floor.
- Meet financial objectives.
- Coach, counsel, recruit, train, and discipline employees.
- Evaluate on-the-job performance.
- Maintain inventory and ensure items are in stock.
- Manage different departments within the store.
- Handle customer questions, complaints, and issues.
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Last edited by: Gabriela Barcenas, CPRW, Content Writer II -
Gabriela Barcenas
CPRW, Content Writer IIGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
