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Retail Supervisor Resume Samples
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6-10 years of experience
Directed successful operations for store #1545 and continually launched new products to maximize customer traffic and sales growth.
- Hired, trained and managed high-performing employees committed to delivering outstanding customer service, vital to increasing repeat business.
- Devised staff work schedules, enforced compliance with health and safety regulations, oversaw store security, and exhibited exemplary skills in conflict resolution.
- Adeptly coordinated the full spectrum of daily business activities encompassing inventory control, purchasing, budgeting, advertising, pricing, merchandise displays, quality assurance, and vendor relations.
- Analyzed and authorized merchandise returns and prepared regular reports for management.
- Championed efforts to achieve and sustain customer satisfaction rating of 98%.
- Established and implemented store policies and procedures.
- Ranked among top three stores in region for customer service for three consecutive years.
0-5 years of experience
Opened and closed the store following specific procedures for cash-drawer counts, store
walk-through, and bank deposits.
- Handled money with a Point-of-Sale system including checkout, returns and exchanges.
- Documented and posted daily sales goals.
- Analyzed sales records to determine top sellers and merchandising effectiveness.
- Received, sorted, and priced merchandise.
- Provided courteous and knowledgeable customer service.
- Trained new associates and oversaw three employees during a given shift.
0-5 years of experience
- Supervised and managed 20 direct reports.
- Administered employee hiring, termination, appraisals, and training.
- Analyze and submit daily sales/production budget reports to corporate.
- Increased daily production efficiency 8.2% through logistics restructure.
10+ years of experience
Supervised daily duties for 3 to 4 lease administrators in all aspects of operations for retail and mixed-use locations
- Maintained consistency with established standards for approximately 2,000 tenants under the retail portfolio
- Reviewed approximately 800 documents annually against leases, to ensure quality control in billing set-ups and interpretation of key lease clauses
- Managed document assignments to ensure timely completion within established timeframes
- Interacted with peer groups (e.g., Accounts Receivable, Accounting and Legal)
0-5 years of experience
Executed daily operations of retail sales.
- Was instrumental in retail sales, customer service and
- Was instrumental in leading store sales.
- Trained and managed a staff of 20 employees.
- Directed the hiring, training, and performance evaluations of sales staff and oversaw their daily activities.
- Supervised 20 employees, scheduled work hours, resolved
0-5 years of experience
Full time role overseeing retail operations and creating and initiating sales strategies.
- Communicated with employees to keep them informed of restaurant, regional, and corporate procedures.
- Continuously provided employees with verbal recognition, direction and support.
- Listened to comments, criticisms, and feedback from customers to improve personal/restaurant performance.
- Monitored and controlled labor using established methods to meet goals.
- Conducted retail inventory.
- Inspected product levels and storage areas to determine if enough products are on hand.
6-10 years of experience
Managed daily operation of various point of sale locations
- Handled $50,000+ in funds on a daily basis
- Supervised and trained 50+ associates and relief leads
- Developed strategies to encourage positive guest service, teamwork and safety
0-5 years of experience
Effectively managed a staff of 10-20 cashiers in daily operations while providing first class guest service
- Maintained aesthetic beauty of shop and presented products in a visually stimulating way
- Responsible for overseeing $10,000 in transactions daily
- Continually met sale goals set by management in number of transactions, sale totals, and promotions sold
- Performed inventory, and stocking of products at warehouse and gift shop
0-5 years of experience
Develop and manage policies and procedures in shop, focusing on continuous improvement in Customer Service
- Accomplishes supervisory objectives by training, assigning, scheduling, coaching, and disciplining employees; communicating job expectations; planning, monitoring, and enforcing policies and procedures
- Manage vendor relationships and streamlined payment schedules and practices.
- Analyzed and reported based on sales trends for inventory management
- Responsible for keeping track of stock and ordering through computer systems
0-5 years of experience
- Unloaded and processed freight, ensuring prompt transition to sales floor
- Participated in mark downs, ad-sets, and creation of merchandise displays
- Participated in the company loss prevention initiative
- Completed paperwork, reconciled tills, prepared deposits, opened and closed the store
- Provided and trained staff in the execution of exceptional customer service for a big-box retailer
- Processed sales, opened new accounts, and approved returns
0-5 years of experience
Answered customers’ questions regarding policies and procedures.
- Discussed job performance problems with employees to identify causes and issues and to work on resolving problems.
- Trained employees in job duties or company policies.
- Recorded information, updated files or paperwork, and maintained documents such as correspondence or other materials.
- Made a guests night by surprising their daughter making a special package for her and placing it in their hotel room before they arrived.
0-5 years of experience
Mentored staff on product knowledge, quality control, demos, up-selling, and customer service
- Planned and implemented demos to promote the full range of products and increase sales revenue
- Responsible for monitoring all products, catering orders, special orders, and sales daily
- Solely responsible for the training of team members on all venues in the bakery
0-5 years of experience
Hired, trained and managed 25 Event and Lead Specialists
- Built strong relationships with store managers and store customers by proactively addressing opportunities to improve event experiences
- Communicated with Event/Lead Specialists to address field issues/discrepancies
- Managed reporting of daily event success daily via our online reporting system
- Executed approximately 50 events per week, which entailed set up and breakdown of working areas, preparing and sampling products on respective event days
- Communicated with DSM to discuss event successes, opportunities and issues
- Coordinated event schedules by using available personnel resources
0-5 years of experience
Trained event specialists on company policies, procedures and job responsibilities.
- Managed the performance of scheduled events to ensure the highest level of on- date execution.
- Communicated best practices and knowledge effectively to Event specialists.
- Developed and maintained a healthy relationship with client services, field support, and recruiting.
0-5 years of experience
Monitored employee’s work ethic abilities and authorizing standard company policy guidelines.
- Prepared floor design documents using Microsoft Word for general outlook of floor/room presentations.
- Organized and managed weekly retail shipment and processing items for stockroom placement.
- Rebuilding and modeling sales floor display in visual adjustments of table placement, closet structure and final sales floor design.
10+ years of experience
Inventoried stock and reordered when inventory dropped to a specified level.
- Performed work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise.
- Provided customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
- Assigned employees to specific duties.
10+ years of experience
Motivated, trained, and guided the careers of up to 80 staff members
- Strategized to increased store sales and overall employee output
- Delivered quarterly employee reviews and developed action plans for Crew Members
- Coordinated employee activities and developed programs in generating camaraderie and team morale
0-5 years of experience
Led teams up to 20 people (staffed 80), including coaching and disciplinary actions.
- Responsible for cash management and ordering.
- Demonstrated ability to interact with customers from diverse cultures and backgrounds.
- Contributed to maintaining proper store environment, as well as store operations.
0-5 years of experience
Prepare and serve products to customers following company service standards
- Oversee associates and operations of retail locations and team store
- Increased revenue 20% by arranging and organizing store merchandise visuals
- Accurately reconcile inventory of all retail locations and warehouse
6-10 years of experience
Executed daily operations of a Retail Pharmacy.
- Formulated pricing policies for merchandise, according to profitability requirements.
- Was instrumental in store growth and reduction in shrink
- Reviewed inventory and sales records to prepare reports for management and budget departments, to assist in productivity.
- Supervised 23employees, scheduled work hours, resolved conflicts, determined salaries.
- Kept records of purchases, sales, and requisitions.
- Assigned employees to specific duties.
- Monitored sales activities to ensure that customers received satisfactory service and quality goods.
- Planned budgets and authorized payments and merchandise returns.
- Planned and coordinated advertising campaigns and sales promotions, and prepared merchandise displays and advertising copy.
- Enforced safety, health, and security rules.
0-5 years of experience
Managed 70+ employees in the department
- Created department schedule biweekly
- Managed inventory through daily profit and loss sheets
- Previous work as cashier: sold retail merchandise and managed the locker rentals
- Worked catering events: assisted with food set up and served guests at buffet area
- Daily cleaning and restocking of the kitchen/retail areas for the next business day
6-10 years of experience
- Hired, trained and evaluated personnel in optics, patient co-ordination and patient care
- Increased profits through effective sales training and troubleshooting profit loss areas.
- Generated repeat business through exceptional customer service.
- Completed profit and loss performance reports
- Trained and developed new associates on POS system and key sales tactics.
- Instructed staff on appropriately handling difficult and complicated sales.
- Assigned employees to specific duties to best meet the needs of Lab and Retail department.
- Counted cash drawers and made bank deposits
0-5 years of experience
Set example and lead retail sales by determining customer wants and needs and selling to exceed their expectations
- Inspect finished eyeglasses using the Lensometer to conform to Company Quality Verification
- Assist in supervising staff including: recruitment and interviewing of retail staff, coaching /counseling meetings, preparation of schedules for retail staff in compliance with payroll guidelines and customer flow
- Create a climate of security and integrity to control inventory shrink from both internal and external theft
- Perform all opening and closing procedures to include bank deposit, cash on hand verification, payroll processing reports
- Manage daily sales ranging from $3,000 up to $20,000
- Assist GM in analyzing to control expenses and maximize store profit
0-5 years of experience
Ensure that exceptional Guest Service standards are provided and implemented throughout department
- Supervise and maintain the efficiency of the outlet’s operations and assist in completing and reporting the day-to-day responsibilities and tasks
- Listen to, investigate and resolve any problems, issues, complaints, or discrepancies in a prompt and courteous manner
- Plan, Prepare for, train and participate in the monthly retail inventories
- Issue disciplinary actions in accordance with the PRR Mission Statement, the established Value system and out Guest Promise
- Accomplish all specific tasks assigned by Operations Manager and perform all other duties and functions assigned or requested by those leaders assigned above.
0-5 years of experience
Ensure that exceptional Guest Service standards are provided and implemented throughout department
- Supervise and maintain the efficiency of the outlet’s operations and assist in completing and reporting the day-to-day responsibilities and tasks
- Listen to, investigate and resolve any problems, issues, complaints, or discrepancies in a prompt and courteous manner
- Plan, Prepare for, train and participate in the monthly retail inventories
- Issue disciplinary actions in accordance with the PRR Mission Statement, the established Value system and out Guest Promise
- Accomplish all specific tasks assigned by Operations Manager and perform all other duties and functions assigned or requested by those leaders assigned above.
0-5 years of experience
Provided assistance in managing 50-60 employees in the cafeteria and patient service department.
- Assisted with purchasing and food ordering.
- Marketed daily menu features to customers.
- Monitored cash operations.
- Assisted with inventory and daily production.
- Assure quality of food and beverage products.
0-5 years of experience
Efficiently process shipments from various carriers and distribute them throughout the park in a timely manner
- Responsible for organization of shipments into proper bin locations
- Distribute requested mechanical parts to the maintenance department
- Knowledge of receiving and organizational computer programs such as Maximo and Epicor
- Directed breaks and ensured overall well-being of employees placed under direct supervision
- Placed shipment requests for items needed to restock stores
- Developed leadership abilities by delegating and overseeing workflow.
10+ years of experience
Provide customer service by greeting and assisting customers.
- Responded to all customer inquiries and complaints.
- Arranged and presented all merchandise in an aesthetical manner for all stores by frequently moving and highlighting featured product.
- Stocked and reordered merchandise based on consumer demand and product popularity.
- Tagged merchandise to ensure that it is both visible and correctly priced.
- Trained all staff on company policies as well as how to use specific software and machinery.
0-5 years of experience
Met or exceeded daily sales goals while maintaining quality customer service.
- Ensured store was properly open and closed, ready for a productive day.
- education on products and software to make daily sales goals.
- Monitored staff and assisted where needed when challenges came about.
- Set forth a positive work environment while ensuring daily tasks were completed.
0-5 years of experience
Top Sales Associate with proven leadership and the ability to drive sales
- Led and motivated the store team to increase sales and ensure efficiency
- Organized professional training
- Continuous review and management of team performance
- Worked with General Manager to improve operations, sales and profitability
- Provided an excellent in store experience for customers
- Coaching and counseling employees while planning, monitoring and appraising job results
- Assisted Optometrist with client vision tests and screening
0-5 years of experience
Supervise a team that consists of over 30 spa ambassadors and providers.
- Promote teamwork and motivate ambassadors to increase GSS scores with unexpected delighters and exceptional service.
- Improved processes and implemented new procedures to increase productivity.
- Assist Spa Director with special projects.
- Trained new supervisors, leads, manpower schedule, payroll and progressive discipline.
- Work closely with vendors to create new accounts and add inventory to the resort gift shop.
0-5 years of experience
- Conferred with managers to develop methods to increase sales, expand markets, and promote business.
- Prepared sales and customer relations reports by analyzing and categorizing sales information
- Organized and created a more functional space for the back stocking of merchandise
0-5 years of experience
Scheduling 25 Event Specialist personal to product demonstrations.
- Hire and Train New Hires
- Exceeding sales lift and goals of over 300% from previous year.
- Interacting with product mfg. distributors and vendors on product placement, and promotional tactics. Check Pricing and Shelf Tags.
- Developed and Maintained excellent relationships with retailer and promoted positive company image
- Addressed issues on a timely manner and maintained the highest level of professionalism
- Working with Club Manager, Department Managers on product displays, inventory levels in assuring product lifts when demos were preformed. Tracking sales, merchandising and promoting products to consumers by being highly informed on the product and motivating customers to purchase.
- Suggested new ways of merchandising products to consumers
- Merchandising, Resets, Building Displays, Audits,
0-5 years of experience
Scheduling 25 Event Specialist personal to product demonstrations.
- Hire and Train New Hires
- Exceeding sales lift and goals of over 300% from previous year.
- Interacting with product mfg. distributors and vendors on product placement, and promotional tactics. Check Pricing and Shelf Tags.
- Developed and Maintained excellent relationships with retailer and promoted positive company image
- Addressed issues on a timely manner and maintained the highest level of professionalism
- Working with Club Manager, Department Managers on product displays, inventory levels in assuring product lifts when demos were preformed. Tracking sales, merchandising and promoting products to consumers by being highly informed on the product and motivating customers to purchase.
- Suggested new ways of merchandising products to consumers
- Merchandising, Resets, Building Displays, Audits,
0-5 years of experience
In charge of day to day operations on the retail floor including teaching and training all of our sales associates.
- Developing selling strategies and innovative way to “Super Serve” our customers.
- Providing a thorough final inspection on all finished eye wear to reinforce our company’s quality verification.
- Instrumental in recruiting and interviewing all retail staff. Involved in coaching, counseling meetings, preparation of schedules of all retail staffing in order to fit business needs.
- Performed numerous operational task including opening and closing the store, bank deposits, cash on hand verification, payroll, and point of sales reporting.
- Reconciliation of all paperwork of prior months matching invoices to payment along with matching expense Pos to services rendered including: contact lens shipments, office supplies, stores product transfers, new store product, as well as recall shipments.
- Assist GM in analyzing and make adjustments to control expenses and maximize store profitability.
0-5 years of experience
Perform all opening procedures to include making a timely and accurate bank deposit, verify cash on hand, open POS system and sign and file POS reports.
- Complete all end-of-day reports, run POS reports, count cash at final closing and prepare the deposit.
- Contract a member of the management team regarding any associate issues that involve Progressive Discipline.
- Refer customer service issues that cannot be solved to the next scheduled member of the management team
0-5 years of experience
Responsible for managing productivity of a team of more than 50 employees
- Responsible for enforcing policies and procedures in line with corporate best practice guidelines
- Help customers make selections by building customer confidence; offering suggestions and opinions
- Ensuring production goals are met by providing necessary support and training to increase productivity while reducing downtime for employees
- Receiving, sorting, and pricing donations to be placed on sales floor on a daily basis
- Responsible for managing daily cash transactions
0-5 years of experience
Service Desk associate, helped with returns and exchanges, dealt with customer complaints and issues.
- Cash handling, money orders, sign up new credit card accounts.
- Answer phone calls and direct calls to departments.
- Supervises 7-9 employees at a time at the front registers, ensuring proper cash handling and quality customer service.
- Full knowledge of Electronics, Layaway, Garden and House wares departments.
- Pulled pallets from stockroom onto sales floor and stocked shelves.
0-5 years of experience
Responsible for all nightly closing reports, Deposits, Daily activity
- Performed sales floor work, such as greeting or assisting customers, stocking shelves
- Proficient in all change orders, cash handling, register cash outs
- Ensured department polices, goals, objective with staff members
- Received inventory shipments weekly
- Resolved customer concerns or complaints to uphold hotel Quality
0-5 years of experience
110% to goal YTD in new lines
- Increased Revenue $25 per device YOY
- Coach reps on daily basis to exceed company expectations
- Use team selling to increase productivity
- Develop and coach new employees to be successful
- NPS survey calls completed on a daily basis
- Resolve customer escalations
0-5 years of experience
Complete inventory of office supplies and products.
- Reorder produce and supplies.
- Complete timekeeping of hourly employees.
- Verify cash deposits and retail safe.
- Ensure clean and safe environment for workers in the workplace.
- Answer and respond to all incoming calls, guests complaints/concerns, emails, and faxes.
- Achieved certification in Serv-Safe (August 2011), Food Safety Standards (March 2012), Business Conduct Policy (May 2012), HIPPA: Privacy and Security (June 2012).
0-5 years of experience
Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing
services for customers.
- Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
- Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate.
- Review inventory and sales records to prepare reports for management and budget departments.
- Meet with vendors and select new merchandise to be sold in any of the five stores under my management
6-10 years of experience
- Currently assigned as a Loss Prevention Supervisor and District Auditor.
- Shortage control managed through external investigations, internal investigations, and audits. Year to year average of 100 external apprehensions and ten internal apprehensions.
- Responsible for overall store safety managed via safety audits and employee training.
- Monthly training of new and current employees.
- Merchandising consultations after security reviews and audits.
0-5 years of experience
Assist other sales associates to maximize sales and customer service through coaching, counseling, and mentoring
- Resolve all customer complaints in a manner consistent with company policy, and with customer satisfaction in mind
- Administer all point of sale opening and closing procedures in accordance with corporate policy
- Operates cash register and receives payment from customer in cash or credit card, accurately counts and provides change to customers are required
- Assumes responsibility for effective communication, coordination, and working relationships between associates and management
- Follow and promote customer service and cash handling policies and procedures.
- Balancing and maintaining a high volume cash safe and associated accounting duties.
0-5 years of experience
Duties include staying actively involved with maintaining production levels and quality of merchandise to the sales floor.
- Monitoring the process for all donation functions, enforcing security, audit and control procedures (data entry).
- Providing excellent customer service to donors, greeting donors and safely unloading donations from vehicles, sorting and pricing.
- Proficient and quick cash handling; skilled with processing cash, credit card/ check purchases, up-selling.
- Managing my direct team, ensuring they stay on task, increasing productivity, assigning daily goals and constantly training to evolve the overall consumer experience.
- Lifting items up to 50 pounds, pushing and pulling items, and prolonged standing and walking.
0-5 years of experience
Provide customer service training to employees in an effort to drive sales and give quality service
- Evaluate, coach, and discipline patient services employees
- Supervise catering, including high profile events
- Interact with Nursing to ensure patients’ food needs are met
- Follow facility, department, and Morrison safety policies and procedures including infection control
- Cash handling and deposits
0-5 years of experience
Key holder in charge of opening and closing cash flow and paperwork.
- Perform various duties to include: administrative, data entry, hire paperwork, file clerk etc.
- Capitalize the sales of our products, while promoting the company’s image to personalize customer’s needs.
- Operate $10 K cash in register daily, while maintaining security of cash at all times.
- Exceed performance objectives; including, sales and customer satisfaction goals.
- Resolve customer issues/complaints with customer satisfaction in mind or escalate un-resolved issues.
0-5 years of experience
Provide exceptional customer service at all times.
- Manage various sizes of teams from 5 to 15 people.
- Act as Store Manager/Key Holder in Managers absence.
- Assist Manager and Assistant Manager run a $2 Million store.
- Ensure tight deadlines are met.
- Ensure store is following all company policies and procedures.
- Ensure payroll is accurate and submitted on time.
- Ensure all new hires are orientated correctly and all paperwork and training guides are filled out.
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Retail Supervisor
Last edited by: Gabriela Barcenas, CONTENT STRATEGIST -
Gabriela Barcenas
CONTENT STRATEGISTGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
