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Retail Team Leader Resume Samples
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0-5 years of experience
Responsible for the growth of retail sales of Aveda products to salon guests.
- Effectively led a team of 6 employees and partnered with a staff of 15 educators and over 300 students
- Created a performance recognition program that motivated employees to provide the highest levels of customer service.
- Partnered with high-level financial planners to ensure the achievement of daily, weekly, monthly, and annual sales goals.
- Create, receive, and transfer stock orders on a daily and weekly basis to ensure product stability in the retail location as well as the institute.
0-5 years of experience
Directed projects and resources of 12 Retail Sales Representatives (RSR) and 4 brokers throughout Colorado, Missouri, Kansas, Arkansas, Iowa, and Nebraska to win and maintain customers. Responsible for staffing and succession management of the team.
- Facilitated Joint Business Planning with customers as well as account and retail teams to develop Operating Plans to deliver retail sales objectives (Sales Budget of $ 9.5 million, New Items and Merchandising in 800 stores) and transferred Local Retail knowledge and successes to Account Management.
- Lead strategic priorities to execute major account promotions, pricing efforts, POG placement improvements, Speed to Shelf (Scan), and key product events (Wal-Mart, Hy-Vee, Safeway, Albertsons, Kroger, AWG, Fareway) while linking sales plan connectivity to sales team and customers.
- Leveraged IRI & Nielsen syndicated data to design strategy to improve share and identify opportunities with account managers by analyzing business trends and competitors strategies
- Conducted performance reviews, interim feedback sessions and development plans and prepared annual sales budget updates based on tracking and analyzing in market plan implementation
- Drove effective talent management through recruiting a dynamic team, hiring and training (co- Facilitated Fact Based Selling & K Camp – Account Management Training) direct sales representatives through developing analytical, technical and leadership skills. Trained and developed 6 RSR’s to internal promotions
- Recognized as West Region Peak Performance Winner Q1 2009 (Team Driving Distribution at Hy-Vee Grocery Chain +$150 thousand in GSV)
6-10 years of experience
Increased sales by filling the floor, reducing out of stocks through research and by timely completion of transitions, sales planners and ad sets
- Led the zone and reshop teams to provide guests with a pleasant shopping experience
- Provided fast service to guests by responding and ensuring team members respond to requests and back up cashiering calls in sixty seconds or less
- Interviewed, hired, trained, supervised and coached team members to achieve store and company goals
0-5 years of experience
Handled placement of sale labels, security tagging, and price gunning articles of clothing and accessories.
- Assisted in developing clothing ensemble options with current inventory.
- Assist customer with merchandise and answer all product-related questions necessary to guide them through the buying process
- Communicate and engage customers making sure demands and needs are met
- Provided advice to top-level management regardig finance, management, staffing and other issues and procedures.
- Generated daily and weekly stats reports
- Devised ways to improve workflow or process improvements, thus allowing for more functions.
0-5 years of experience
Led team of 10 national account managers to introduce voice recognition software to retail channel
- Developed training content for retail sales associates to assist in delivering effective messages to end consumers
- Created customized in-store visusal marketing materials to increase product awareness
- Increased product sales through paid circular ad advertising and in-sotre product demonstrations
- Participated in national trade shows and retailer specific events
- Conducted end user seminars at retail locations, and participated in floor days at key customer locations
- Created “The Learning Lounge” on-line training portal for retail sales associates
- Maintained effective relationships with channel and eco -system partners
- Worked with module developers and accessory partners to influence affinity products to increase sales for Visors and partner modules and accessories
0-5 years of experience
Manage human resource operations on a day-to-day basis including creating and zoning the schedules, hiring and training new associates, and processing personnel reports and paperwork for periodic audits.
- Provide logistic support to ensure efficient flow for the replenishment process in order to keep the sales floor and stock room organized and efficient.
- Attained region-leading processing rate for product handling and exceeded bottom-line contribution goals for last year.
- Became the Team Leader in charge of open carton ASNs (advanced shipping notices) and captained communication with all stores in the region about open ASNs.
- Created a multi-layered Excel spreadsheet that is distributed weekly to all regional stores to show deficiencies in their receiving processes and provide solutions to any shortcomings.
0-5 years of experience
Increased customer retention by 30% through contacting the customer via email and/or phone, building lasting relationships and insuring customer satisfaction
- Maintained electronic records of all customer complaints and solutions
- Efficiently kept manager abreast of sales developments through the usage of spread sheets
- Increased sales by 25% with the usage of marketing tactics and public relations skills obtained through formal education
0-5 years of experience
- Allocated resources and organized processes within assigned area of responsibility to drive efficiency and productivity in a variety of situations
- Actively supervised and coordinated team to ensure all customers receive the highest level of service
- Supported the recruitment, training and development of the store team
- Applied knowledge of Retail KPIs to make commercial decisions that drive achievement of established sales targets
0-5 years of experience
Managed the retail team at our Covington location inclusive of Employee training, development, performance management and monitoring the continuing education of students and personnel
- Provided direct business leadership in this retail environment, managing revenue recognition, invoicing and monitoring receivables
- Reconciled daily reports and financials
- Analyzed location profitability, revenue margins bill rates and monthly cash flow
0-5 years of experience
Promoted from Sales Associate to Team Leader within 6 months.
- Assigned employees to specific duties to best meet the needs of the store.
- Guided and advised customers in product selection and generated repeat and referral business.
- Designed merchandising displays to attract customers and promote sales.
10+ years of experience
- Managed daily operations including department setup, order forecasting, inventory control, purchasing and quality assurance.
- Responsible for new product introductions and line extensions and educating employees and customers about the new items in an effort to increase sales.
- Coordinated orientations and training of new hires and monitored and assisted in their progression and evaluation.
0-5 years of experience
Assisted the store manager in daily operation of the store
- Received, checked and shelved all merchandise products
- Completed daily registering and store open/close functions
- Assisted with numerous events, including book signings, concerts, and formal dinners
- Processed internet sales and ensured their delivery
- Created window displays for special promotions
0-5 years of experience
I worked as a Customer Service Lead and played a key role in providing support for a team of Customer Service Associates within our site while demonstrating the ability to influence, educate, and drive results in an ambiguous environment.
- Keeping abreast of current [company name] developments.
- Maintaining a high level of accessibility as a general resource for department members.
- Maintaining knowledge of Customer Service resources.
- Maintaining knowledge of team-specific operational procedures as needed.
- Facilitating communication between CS Associates and the management team via the trouble ticketing process.
- Providing feedback to Manager regarding mentoring or coaching sessions with Associates.
- Following Quality and productivity coaching and mentoring process as prescribed by their Manager, site or department Quality Improvement teams, or HR
0-5 years of experience
- Acknowledged and greeted all guests and offered friendly, prompt service.
- Recommended Bioelements products and educated clients on skin care.
- Informed guests of current events, services, and promotions within the store.
- Ensured stock was well kept and fully stocked at all times.
- Booked appointments for scheduled special events.
- Close out of register each night, ensured drawer balanced.
0-5 years of experience
- Hire, train, and evaluate and assigned employees to specific duties
- Directed and supervised employees
- Enforced safety, health, and security rules
6-10 years of experience
Assisting and training new and experienced team members
- Supervising both backroom and sales associates during work hours
- Responsible for opening and closing the store (key holding)
- Assisted supervisors during the interview process for new team members
- Worked with supervisors and vendors to develop appropriate plan-o-grams
- Ensured the entire store remained a clean and safe environment
- Ensured that monthly sales goals were met
- Ensured that guests were provided with a very professional and friendly customer experience
0-5 years of experience
- Managed day to day store operations.
- Count out and assign registers to cashiers.
- Assigned daily goals for employees including floor tasks, change outs and merchandising.
- Assured the store meets daily as well as yearly budgets.
- Implemented schedules and train employees in various [company name] technology in footwear and apparel as well as management and customer service training for new Team Leads.
- Travel to other [company name] locations and train employees in Technology.
- Open and close store.
6-10 years of experience
Greeted customers and ascertained customer’s needs.
- Responded to customer’s complaints and resolved problems and in person and via telephone.
- Take payments in exchange of items sold.
- Count money at the end and beginning of each shift.
- Processed exchanges and refund
- Trained other staff Members to work as cashiers.
- Maintained knowledge of store inventory and sales activities.
6-10 years of experience
As a Retail Team Leader I run the day to day operations of my area which is all of Orlando and Kissimmee.
- On a Daily Basis I go to the stores in my area and give them the supplies they need to make it thru the day
- I’m Responsible for clocking in and out the employees that can not punch in
- I’m Responsible of doing hiring and recruiting for new employees.
6-10 years of experience
Schedule tasks on weekly basis to meet execution objectives.
- Lead and be a road model on the sales floor actively working to achieve daily sales goals.
- Communicate effectively with store personnel regarding tasks, planogram resets, promotions, and client/sales plan objectives.
- Monitor competition by gathering current marketplace information on pricing, new products, existing products and merchandising techniques.
- Inspect all completed work to conform to Company quality standards.
- Order and issue supplies and equipment as required for the job.
- Accurately report all completed retail tasks via the appropriate designated systems on the day the work is performed.
- Maintain staff to adhere to company safety, policies and procedures.
0-5 years of experience
- Drive sales for customers trying to get them the best phones, accessories for their budgets and by also helping them maintain a convenient monthly budget.
- Able to negotiate prices and stay focus on adapting to the customers need. I take challenges head on by helping others close sales to beat quotas and gain commission.
- Supervised, guided and motivated my team
- Helped colleagues work together and ensured they’re delivering good customer service.
0-5 years of experience
- Described use and operation of merchandise to customers.
- Received and processed cash and credit payments for in-store purchases.
- Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments.
- Worked as a team member to provide the highest level of service to customers.
- Maintained friendly and professional customer interactions.
- Addressed customer inquiries and resolved complaints.
- Stocked and restocked inventory when shipments were received.
- Reorganized the sales floor to meet company demands.
0-5 years of experience
- Inventory stock on hats and sports products
- Responsible for opening and closing the store and handling cash
- Maintaining embroidery machine and construct embroidery on products for customers
- Practicing professionalism, showmanship, and teamwork skills in a busy environment
- Enforce safety, health, and security rules
0-5 years of experience
- Provided customer service by greeting customer when entering the store, inquired about their needs, escorted them to the appropriate sections, engaged in small talk if time allowed
- Was #1 in district for up-selling a certain goal for the company
- Was #2 in district for up-selling “Donation Bears†for the company
- Was put in charge of some store events
- Responsible for maintaining high goals for company
0-5 years of experience
Compute and record totals of transactions
- Calculate total payments received during a time period, and reconcile this with total sales.
- Map out assignments for other employees shifts
- Stock shelves, and mark prices on shelves and items
- Maintain clean and orderly check out area
0-5 years of experience
Customer service: assist customers with merchandise questions, selections and purchases
- Take/maintain inventory of stock
- Assist customer with cash/credit purchases, utilizing cash register
- Train and evaluate new hires
- Maintain price tags on new and marked down merchandise
- Educate and enforce safety, health and security rules for new hires
0-5 years of experience
- Assists in providing daily direction by delegating tasks and communication to a staff of thirty (30) level line associates
- Responds to and resolves customers’ queries and complaints
- Assists in overseeing pricing and stock control
- Assists in performing daily administrative/clerical functions of store operations and cash transactions
- Make bank deposits
- Opens and closes the store as necessary
- Assists in the supervision and training of retail associates
- Assists to ensure the enforcement of store safety and security procedures.
- Employee of the Month-June 2015, January 2016
- Highest Round Up Record-July 2015, November 2015
0-5 years of experience
- Executed daily processes of sales.
- Opened and closed the store for operation.
- Tracked and managed inventory.
- Assist in opening of new retail location
- Organize and arrange remerchandising floor sets
6-10 years of experience
Provide excellent customer service.
- Educate and supervise employees.
- Keep track of inventory: Deliveries and Orders
- Responsible for keeping store neat and organized.
- Stock and face shelf items.
- Responsible for resolving internal and/or customer issues.
- Loss prevention.
0-5 years of experience
Assist in managing team members and their duties
- Handle more difficult customer service tasks and issues
- Provide employees payment information along with memorizing all retail prices
- Assist on training
- Money Handling, Register training, Stocking, Inventory, Breaks
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Retail Team Leader
Last edited by: Gabriela Barcenas, CONTENT STRATEGIST -
Gabriela Barcenas
CONTENT STRATEGISTGabriela is a Certified Professional Resume Writer (CPRW) and career adviser. With 10 years of digital media experience and five years of resume writing expertise, her publication history includes fashion, education, travel, social justice, equitable design and career advice.
